Wallis - Overall Rating based on 23 reviews
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Complicated Returns
If you don't fancy dealing with a headache, I'd steer clear of this shop. Returning items feels like a jigsaw puzzle without being able to see - bewildering and irritating. Unlike reputable stores such as John Lewis or M&S, where returning items is a breeze, this place offers a completely different experience. Be prepared to visit various locations multiple times just to return one item. And watch out for hidden fees for delivery and returns that will make you feel like you've been conned. Save yourself the trouble and stay away from this place. Take it from me, and shop somewhere else.
Refund query resolved quickly
I had a problem getting a refund sorted, so I dropped an email to customer services to get it sorted. Ronald got back to me really quickly and managed to sort everything out within an hour, which I thought was great. I was really impressed with how Ronald handled everything so efficiently and professionally. Bit of a shame that I had to get in touch with customer services in the first place though.
Online order
I recently bought something from a website because they said they offered free delivery for orders over 70 pounds and free returns. But when I tried to make my purchase, they sent me to another website where I had to pay for delivery and returns. I was really disappointed by this and it made my whole shopping experience pretty frustrating. I've always thought this company was good for quality clothes and great customer service, but now I'm not so sure. Also, the dresses they have now look outdated compared to what they used to have.
Difficult return process
I had such a nightmare trying to return something. The return portal was a total pain because it never accepted my order number. I felt like I was getting passed around just to find out where to send it back. It was so annoying and I still can't even make my own return label. Keeping track of my return and getting my money back quickly feels like it's never going to happen with their system. Needless to say, I won't be using their website again.
Wrong item received, out of stock
I got in touch with the customer services team at this store about my order, and I have to say, I was really impressed with the service I got. The person I spoke to, El, was so helpful and sorted out my problem straight away. I ended up with two right feet in my boot order instead of the right ones, and the correct item was out of stock too. But El didn't waste any time and gave me a refund for my order, even the delivery cost. All in all, I couldn't have asked for better customer service.
Order mix-up
I made a purchase from this store not long ago, but I got the wrong item. Even though it was a bit of a mix-up, I was really impressed with the customer service I received from Leah S and Lauren. They quickly sorted out the problem and gave me a full refund, which even included the delivery charge. I really admire their professionalism and how dedicated they were to fixing the issue fast. Because of this, I would definitely think about shopping at this store again in the future.
Two dress order
Avoid buying from this online shop if you want a hassle-free shopping experience! I used to really like their clothes, but my last purchase was a complete disaster. I ordered two dresses to two different addresses, but they ended up being delivered to the wrong places! When I got in touch with customer service, they were no help at all, and to top it off, the dresses weren't even all from the same shop. It was a nightmare trying to return the dress that was the wrong size because the order numbers were all mixed up. If I wanted clothes from different shops, I would've gone somewhere else! I definitely won't be shopping here again!
Gift certificate not accepted
I got this gift voucher from the store but when I tried to use it, they said I couldn't because they don't accept them anymore since the new owner took over. It's not fair, I think it's against consumer rights.
Two dresses purchased
I bought two dresses from this shop recently, but sadly they didn't fit me well. When I realised this, I quickly tried to return them and get my money back. However, after waiting a fair amount of time without getting my refund, I decided to contact customer services for help. I have to say, I was really impressed with how quickly and professionally they dealt with my email. The customer services team got back to me promptly and gave me a clear idea of when I could expect to get my refund. Their great service really made a difference.
Multiple items that didn't fit, had to return
I bought some stuff from this shop not long ago, but when they arrived, they didn't fit me properly. So, I had to send them back, which was a bit of a pain. Luckily, Jenny from customer service was brilliant! She was really nice, quick to reply, and sorted out the refund super fast. Big thanks to her for treating me with such kindness and for looking after customers so well.
Quick response and efficient service
I was really impressed with how quickly and efficiently Maria from the company responded to my issue. She was incredibly helpful and made sure everything was sorted out promptly. Overall, I'm very satisfied with the service I received and would definitely recommend their customer service.
Order for clothing items, disappointed with quality and postage costs
I recently ordered a few clothing items online from this shop. I got two pairs of petite shorts, two tops, and a cardigan. But when they arrived, I was really disappointed with the quality. The cardigan was too big and didn't fit like a petite size should. So, I had to send back the shorts and the cardigan. The return process was easy, but the postage cost was quite high at £1.99 each. In the end, I had to pay £6.97 just to return these items, which I think is too much. This whole experience has made me think twice about buying from this shop again in the future.
Return Policy
I've had a bit of a bad time with the return policy at this shop recently. Turns out, they charge per parcel for returns, which can end up costing quite a bit. What really got on my nerves was that you can't mix items from different parts of the shop in the same parcel, even if they're all in one order. It wasn't explained to me when I made the order, so I felt a bit tricked. Because of this, I won't be shopping at this store or any of its other brands again.
Recent purchases
I've bought some stuff from this shop recently, but to be honest, I've not been too happy with how things have gone. The first time I ordered, most of the stuff I wanted wasn't actually delivered, even though their website said it was available. I only got two out of several items, and even though I asked many times, they didn't give me back the money I spent on delivery. Their customer service wasn't much help, and I felt ignored and annoyed. I thought I'd try again and made another order, but then they charged me for returning stuff, which was a nasty surprise. Even after more messages back and forth with customer service, I didn't get a good explanation or any solution. In the end, I just gave up and paid for the return myself, deciding not to shop there again. It's a shame because I used to like this shop, but their bad communication and customer service have put me off.
Returns Portal issues
I've just gone through a really annoying time with the Returns Portal on this platform. I gave it a go several times, using the QR code, email, and even the chat box, but nothing worked. I tried really hard but just couldn't get the return process started. Honestly, I'm pretty disappointed with the customer service on this platform.
wrinkly jackets and mixed up orders
This company is just terrible! I ordered some jackets and they arrived all crumpled and messed up. It's so annoying because they sent part of my order in one package and the rest in another, so I had to pay extra to return everything. It's so unfair and just really rubbish!
Refund query resolved promptly
I recently had to check on a refund that had been taking a long time. Thankfully, I spoke with a lady called Maria who helped me out. She dealt with my question quickly and properly, replying promptly and sorting out my worries in a very professional way. I was really impressed with how well she looked after me and how hard she worked to solve my problem. Thanks a bunch, Maria, for all your help!
Top and shorts
I was really looking forward to receiving my new outfit from that shop, but it turned out to be a complete disaster. I had ordered a lovely top along with a pair of shorts, but when my package finally arrived, the top was nowhere to be found. I tried to contact them via email, but they never bothered to respond to my messages. Then I attempted to reach out through messaging, but it took ages for them to reply each time. The whole thing left me feeling very annoyed and let down. All I wanted was the top I had ordered, not all this unnecessary stress!
Item return query
I emailed customer service for some help with returning a product I bought because I couldn't find the right link on the website. Maria S got back to me promptly and walked me through the steps, which helped me finally locate the return link.
Recent return experience
I had a bit of a rough time with a return at the store recently. I took back three items and had to keep chasing up the customer service team to get my refund. Finally got it yesterday after a lot of back and forth. The clothes I bought weren't up to scratch either, they've really gone downhill since the Wallis shops closed down. Used to love shopping there for most of my clothes, so it's a shame to see the quality drop like this.
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