Zapaka - Overall Rating based on 20 reviews
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Dress purchase
I bought a dress from this shop not too long ago and I must say, the whole thing was a bit of a letdown. The delivery took ages, then when the dress turned up, it was rubbish quality and definitely not worth what I paid. And as if that wasn't bad enough, when I tried to send it back because it was so poor, the customer service team said nope, the return deadline had passed. And on top of everything else, they were dead rude in how they spoke to me. Honestly, the whole thing was just not on.
Poor delivery and return policy
I had an absolutely terrible experience with this company. It took more than a month for my daughter's prom dresses to arrive, and when we tried to return the ones she didn't pick, we were hit with a ridiculous policy we didn't know about. The customer service was useless and didn't even apologise, and the whole thing was a complete nightmare.
Prom dress purchase
I actually bought a prom dress, but it was a bit tight so we had to return it. It took a while for them to respond, but they did and we ended up getting a refund. The dresses on that website are really nice and they have a lot for all kinds of events. I'm excited to shop there again!
Late refund, unhelpful customer service
I'm really disappointed with my experience with this company. In January, they said they'd give me a 20% refund for a dress that was too small, but even after lots of emails and promises, I never got it. It's so annoying to be told one thing and then nothing happens, especially when it's about money. Also, I had trouble sending back another dress that didn't fit, as they don't give refunds or discounts for items that don't work for you. And to make it worse, one of the dresses I bought supposedly got lost, making the whole experience even more frustrating.
Prom dress purchase
So, I’ve just ordered my prom dress and it took 9 days to arrive, which isn’t too bad, you know? But, I’m a bit unsure about using DHL, it’s a bit dodgy. Hopefully, it comes real quick, and I won’t have to hassle with sending it back. 🙁
Cancellation issue
I had a right headache with this company recently when it came to cancelling an order. I did everything by the book and sent them an email to cancel before they even sent it out, like their policy said. Their policy said I should get half my money back. But would you believe it? They didn't stick to their own rules and instead left me hanging, only to later say they couldn't cancel because it was already on its way. It was so annoying and really let me down as a customer.
Pretty but long and big dresses
The dresses are lovely, but they're way too long and bulky for me. I attempted to send them back, but their customer service is shockingly terrible! I've been attempting to contact them for ages, but they're completely unresponsive. How on Earth am I supposed to return these items if they won't even provide me with a return address? They claim I only have seven days to return the items, but how am I supposed to do that if they're not communicating with me? I'm really hoping they get back to me soon!
Order confirmation issue
I made a purchase on your website recently, but I have not received an email confirming my order. I'm worried about my purchase status as I haven't heard anything about it. I've tried contacting customer service a few times, but I haven't had any responses. It's important to keep customers in the loop, especially with order confirmations and updates. I hope we can sort this out soon.
Dress purchase
I bought a dress from an online shop not long ago, but it didn't fit me well, unfortunately. I got in touch with customer service well before the 7-day refund period to ask for a refund, but I haven't heard anything back after almost 3 weeks, which is quite disappointing. I've tried to contact them through email and phone several times, but I haven't gotten any response. The customer service team's lack of communication and support is really disappointing and unprofessional. I wouldn't suggest buying from this shop because of their bad customer service.
Dresses for my mum
I ordered some dresses for my mum from this company and it was a real nightmare! They took forever to reply to my emails and when they finally did, they wouldn't allow my mum to return the dresses even though she had been trying for ages. After we mentioned getting a lawyer involved, they've stopped responding altogether. It's so frustrating!
2 Prom dresses - Sizing issue and quality difference
So, I bought these two prom dresses, and one was way too big while the other wasn't as nice. I tried to return it, but haven't heard back yet. I paid with PayPal, so hopefully, I can get a refund for the one that wasn't good.
Evening Ball dress purchase
I was so pleased with the dress I bought for the Evening Ball. It was amazing quality for the price. The design had so much attention to detail and the craftsmanship was top-notch. The fabric felt luxurious and it fit me perfectly, making me feel really elegant and classy at the event. I got loads of compliments during the evening, which just made me even more sure that the dress was a great choice.
Stressful order process
After reading all those bad reviews, I was actually really nervous about going ahead and making a purchase. Also, the confirmation email messing up just made my anxiety even worse, and it took ages to finally get any tracking details. So, even though my order did eventually turn up and fit okay, the whole thing was just way too stressful for me. I don't think I'll be ordering from there again.
Dress with express shipping
I recently bought a dress and opted for the express delivery. It's been more than a week now, and my order hasn't even been processed yet. I'm really let down by this whole situation because I expected the express delivery to be quick, but it seems like it's not happening. On top of that, the customer service was disappointing too – I sent an email asking for help, and all I got back was a robotic response that didn't really address my concerns.
Dresses for daughter
The customer service and return policy from that company are absolutely terrible! I got two dresses for my daughter that were really cheap and didn't fit at all. I tried to get in touch with their customer service for weeks, but they just ignored me. Eventually, when they did reply, all they offered was a measly 10% discount instead of a proper refund. And then, out of the blue, they became impossible to contact at all. Can you believe it? Just awful!
Coat purchase
I bought a coat from this brand not long ago, and to be honest, I was really disappointed with it. It cost me a whopping $150, but the material was really cheap and didn't meet my expectations at all. I always look for good quality when I buy things, so I was left feeling let down and I won't be getting any more coats from this brand again.
Dress
I'm really unhappy with the service I got from this company. I ordered a dress with express delivery for a certain event, but the dress didn't arrive on time. I've been trying to reach their customer service for a refund since April 26th, but I haven't had any luck. I sent the item back on May 18th, and even though they signed for it on May 21st, I haven't heard anything about a refund. The way they've been ignoring me is just not on, so I won't be buying anything from them again.
Scam store experience
This shop is a total rip-off! My mate and I got caught out by their dodgy tricks. They’ve made it so tricky to return stuff and the whole ordering malarkey is a complete con. The American phone number they’ve given is fake and nobody ever picks up. I tried to leave a message but it wouldn’t let me - definitely dodgy. The stuff they’re selling is rubbish quality, feels like it’s been put together on the cheap and falls apart in no time.
Birthday suit order
I bought this fancy suit for my 30th birthday party and honestly, it was a disaster! It took ages to arrive and when it finally did, it was a huge disappointment. The blazer was a joke, it looked nothing like the picture. The material felt cheap and was like paper, no joke. Plus, they put in these huge shoulder pads that made me look like I was wearing my Mum's old blazer, which I definitely didn't want. The fit was all wrong too, I felt like I was wearing a sack. The trousers weren't any better, they were this strange off-black dark grey colour and felt like a bin bag. So now I have to hurry and find something new for my big day, what a pain.
3 x dresses
Bought 3 dresses paid extra for prompt delivery - did not arrive in time. When arrived quality was absolutely shocking. Absolute ... fight to return goods - offering 20 percent refund to keep - £25 to return and 1001 stipulations. Claim to be Uk based but aren’t. Avoid would be my 1 word summary.
Review with most votes
3 x dresses
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