Van Meuwen Reviews : Share your review & read experiences

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Van Meuwen

33% Would buy here again

Spotlight: What are our customers saying?
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D
Dia Halt
my daughter wanted to do gardening and i am working women so i hardly get time for her. Buying stuff is seriously time taking and i don't want to buy her something without knowing, so here we are, ...Read on
I
Indrani
I ordered 10 creeping phlox plants. These arrived as promised. But the plants were yellowish but I potted them on as instructed. After 6 weeks all 10 plants are dead. I wrote to Van Meuwen last...Read on
M
Maria McLean
Ordered 2nd Feb. 2021. Never received - 3rd April 2021. No word... no emails... no explanations. No replies to emails... rude reply on telephone - not interested just want the money from you. T...Read on
S
Sarah Smith
After years of dealing with this company, I will never deal with them again and keep my business local. I ordered and paid for plants in October 2019 for delivery by the end of April 2020. No c...Read on
J
Jacqueline
Terrible company, I ordered plants two months ago, I ordered twelve, five arrived and three are completely dead. I will never use this company again!Read on

All reviews (6)

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    Would buy here again
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    i like it

    my daughter wanted to do gardening and i am working women so i hardly get time for her. Buying stuff is seriously time taking and i don't want to buy her something without knowing, so here we are, she is getting whatever she like from here and i must say Van is a seriously good one and affordable.

    Further to my first email sent several days ago, and to which as yet I have received no reply, you credited my account with £20 I have repeatedly tried to phone you since then to place another order as I assumed the £20 could not be redeemed on line. However your phone lines are still not in operation. As it is now too late to order plants for the summer season, I would ask you to refund the £20 to my credit card.
    Yours sincerely, P. Hume


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    Plants

    I ordered 10 creeping phlox plants. These arrived as promised. But the plants were yellowish but I potted them on as instructed. After 6 weeks all 10 plants are dead. I wrote to Van Meuwen last 7 days ago complaining about the plants and have had no response. Mist disappointed and won't be buying anything from them again!


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    welly stand - £39.99

    Ordered 2nd Feb. 2021. Never received - 3rd April 2021.
    No word... no emails... no explanations. No replies to emails... rude reply on telephone - not interested just want the money from you.
    This company is not trustworthy.
    They are being reported to Trading Standards and the Police.

    DO NOT TRADE WITH THESE SCAMMERS.
    Ordering is easy.... paying is easy. You will never receive anything though. If this is for you then go ahead.


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    Didn't even receive my goods or get a refund

    After years of dealing with this company, I will never deal with them again and keep my business local. I ordered and paid for plants in October 2019 for delivery by the end of April 2020. No correspondence was received with regards to why the items had been delayed. So by the end of May I started chasing I finally got a reply on Facebook messenger and then received a telephone call. I was told they had a delay and the plants I ordered would be with me at the end of July. Unfortunately this date was not acceptable as the items ordered are summer bedding plants and the season is nearly over by then. I asked for a refund and was told that it would be arranged, this was the 30th May 2020. To date nothing has been received and despite me getting assurances that I would receive it, I still haven't received the £105.00 I was promised. I have done everything this company has told me, they promise you it would be done then you get nothing. I would never recommend this company now to anyone, the customer service is terrible, the phone lines they do not answer it is just a recorded message and the only way I seem to get a response is by writing reviews of my experience or messenger. I have now handed it over to my credit card provider to take up on my behalf. My recommendation is stay away from them as they don't rectify problems and you are more likely to see rocking horse muck than them keep promises.

    Report to Trading Standards and the Police. So many people are doing this now and you will get your money back when they are dragged through the court system.


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    Osteospermum plug plants

    Terrible company, I ordered plants two months ago, I ordered twelve, five arrived and three are completely dead. I will never use this company again!


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    Don't buy from this comapny

    We received 9 tomato plants about 5 days ago and they were unpacked immediately and watered. I was very disappointed with the quality of the plants. The Beefmaster plants were withered and looked scorched. None of the plants looked healthy or as if they have been hardened off fully but the Beefmaster was the worst. I sent them photos of the withered plants and asked for a replacement of the Beefmaster but they responded today after 5 days and acknowledged that though the plants didn't look good they couldn't replace them. They said they would recover after watering. There was no mention of a refund either.
    I had also bought plants to be delivered to my daughter and she was also unhappy with her plants. Any decent company will replace the plants or offer a refund after receiving photos of withered /scorched plants.
    Will never buy from them again.

    Sent for Bizzie lizzie and begonias in May. B. Lizzies arrived all dead and in bits. Took photos and emailed with photos asking to be replaced or refund.
    Standard reply stating customer service would reply within 7/11 days. Still waiting for reply. Not good enough having taken payment for rubbish plants. Won't be using this fiim again.


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