Airband - Overall Rating based on 19 reviews
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Installation
The guys who came to set everything up were really cool. Ryan and Owen were super quick and answered all my questions. They did a fantastic job, and I'm really grateful for how awesome they were.
Resolution to CGNAT issue
I reached out to customer service on Twitter because it was outside of their usual working hours. I was really pleased to see that they responded to my message quickly. The next day, they sorted out the problem with the CGNAT without any issues, and I'm really happy with how it all turned out.
Contract for internet
This company is absolutely brilliant! I recently signed up for internet with them and they have been fantastic. They're really trustworthy and stick to their promises, just like a superhero! 😊 The contract was for life, which is pretty impressive, and even though I'm 73 now, they still treat me like a valued customer. Whenever I've had any issues, they've always been quick to respond and get things sorted straight away. The lady I spoke with, Sarah, was really professional but also incredibly kind and friendly. Big thumbs up for her! 👍
Intrusion from you guys
I really didn't appreciate receiving your spammy mail, especially since your prices are so high. And seriously, who actually trusts those dodgy reviews on Trustpilot? The genuine ones clearly state that you're not reliable. So, I politely decline your services.<br><br>**REGARDING YOUR COMPANY NAME**<br>Did you honestly think that sending unsolicited mail to my house was a smart move? What kind of fools do you take us for, thinking we would willingly give you more of our information to exploit? You'll still bother us on the street regardless. I hope any potential customers read this and see what a complete joke your company is! Look at the negative reviews on other websites for the real truth!
Fibre broadband installation review
Having fibre broadband installed with this company took a while, but once I made the order, everything went smoothly. The delivery and installation team, Sean and Jack, were on time, quick, and really good at explaining everything. The broadband has been working great since then, and I'm really happy with the service I've received.
Inquiry about availability in my area
I got in touch to see if they could provide their service in my area, but they told me they couldn't at that time. Much to my delight, I got a call back later on to let me know that they had started covering my area. The person I chatted with was really nice, knew their stuff, and really went out of their way to help me switch over. They even said they'd help out with any fees for ending my current contract, which I thought was a really nice touch in terms of customer service.
Installation and Survey
Ryan and Jack were really top-notch with their service during the survey and installation. They were so thorough and professional, it made the whole install go really smoothly and look neat. And I had no problems at all connecting to the WiFi afterwards.
Customer service experience
I recently spoke with this lovely customer service rep called Jane. She was an absolute delight, completely different from my usual interactions with customer service. Jane wasn't just helpful, she was also very welcoming and friendliness, and she made me feel appreciated as a customer. It's not often you find such amazing service these days, so I just wanted to say a big thank you to Jane!
Internet service subscription
The internet service I got from Airband was fantastic to begin with - top notch for the first month. But since then, I've had no internet in 6 weeks. I've emailed Airband loads about it, but they've not fixed it yet. On top of that, I've seen that Airband has been taking double the usual amount from my bank account every month, with two separate payments going out. This mix-up has really frustrated and disappointed me with the company. Their customer service team has been quick to reply with standard "we're looking into it" emails, but no real progress has been made in solving the issue. Their lack of action has made me doubt the reliability of Airband as a service provider. I'm asking Airband to refund me the extra charges and sort out the ongoing internet problem without delay.
Quick and smooth purchase
Airband is absolutely amazing! I called them and just 10 days later everything was set up, it all went so smoothly. The engineers who came to install everything in my shop were really nice and did their work professionally. My internet has been super fast and never cuts out. Airband may not be the cheapest option, but they are definitely the best!
Contact renewal and upgrade
I've just renewed and upgraded my contract, and I have to say the service I got was really impressive. Sarah Aybey was so helpful and knew her stuff, she made sure I got the best deal. She answered all my questions and was really professional. I'm really happy with the service from Airband and I would definitely recommend them to anyone who wants reliable and efficient service.
Efficient and dynamic service
I was really impressed with how quickly they responded and their dynamic approach to providing the service. They were competitive, informative, and really helpful. When you compare them to bigger companies, you can see they really stand out in how efficient they are and how much they focus on the customer. It's definitely something other companies should be taking note of and be worried about.
Fibre installation finally completed
I've been waiting for ages for fibre to be installed and I'm so happy that it's finally here! The guys who did the installation, Sean, Jack, and Ryan, were amazing. They worked really hard and made sure everything went smoothly. Thanks to them, I now have super-fast internet which has made a huge difference. I can watch TV without any annoying buffering and work from home much more efficiently. I can't thank them enough for their professionalism and expertise.
Installation service
I just wanted to say that the installation service I received was absolutely fantastic. The technician who came to my home was really skilled, efficient, and polite. He not only got everything set up quickly, but he also took the time to explain it all to me and answer any questions I had. The follow-up after the installation to make sure everything was working properly was a nice touch and shows how much they care about making sure customers are happy. Honestly, I was really impressed with the service I got.
Broadband service
This company was doing fine before, but now they're a complete disaster. We've had no broadband for nearly three weeks, and their supposed engineers have failed to fix it. I've had to take days off work, losing money each time, and it's really annoying. I've been with them for years, but this is just not on.
Fibre cable installation
Dean Cole and his team did a great job getting the fibre cable to the outside of the house, even with all those pesky trees in the way. The way they did the installation was top-notch and really professional, I must say. But I'm still waiting for an engineer to finish up, so I can't give my final approval just yet.
Internet subscription purchase
I've just bought an internet subscription and I have to admit, it was a bit of a disappointment. The whole ordering process was a total nightmare - so slow, full of problems, and just plain glitchy. The service itself was only okay, with hardly any help from the customer support team and always having trouble staying connected. And the prices? Well, they were way too high for what was actually given. And let me tell you, the delivery of the equipment felt like it took an eternity, really made me wonder if it was even worth the wait in the end. All in all, a letdown of an experience that I wouldn't suggest to anyone.
Internet service provider
I've been with this internet service provider for about four years now and most of the time, the service has been pretty good. But recently, I had a bit of trouble getting a connection out to my outhouse. The first engineer they sent over to set it up seemed a little clueless, to be honest. It was a bit of a pain to deal with, but thankfully, a different engineer showed up a couple of weeks later and did a really great job. Now I'm left wondering if all their engineers are as good as the second one I had.
New internet installation
I had new internet fitted recently, and I have to say, the engineer who came, let's call him Dan, was really great. He went the extra mile to make sure everything was set up just right. He not only explained everything he was doing clearly, but also made sure to check everything was working properly before he left. He was really friendly and helpful throughout the whole process. It's rare to find such good customer service, so big thanks to 'Dan' for the excellent service!
Review with most votes
Broadband service
This company was doing fine before, but now they're a complete disaster. We've had no broadband for nearly three weeks, and their supposed engineers have failed to fix... Read onBy: Philip Harrison