Airband28 reviews
This score is based on 28 genuine reviews submitted via BritainReviews since 2023.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Tried but unresolved
Overall, decent — Brandon tried, but the fault stayed. I called on Friday evening; he seemed competent and ran through fixes, explaining the tech team would be needed. They don't work weekends, so nothing more could be done.
Muddled call, decent follow-up
Halfway through the call I had to ask for everything in an email because their speech was fuzzy — annoying when I'm sorting the home office. The follow-up message helped, so it works, just clunky.
Surprisingly sorted by phone
Halfway through the move I was genuinely sceptical about switching providers — past experiences put me off and I needed decent internet for remote work. The phone adviser walked me through every step, fixed a glitch and I was online quicker than expected. No endless hold, which really surprised me.
Pretty decent, bit of a mix-up
Sat on the sofa after the call, was relieved that the adviser explained things properly. They were really helpful on the phone. Shame the appointment date got pushed — told me it'd be 3rd September then an email said 29th. It's annoying since I need it for my home office. Fingers crossed the engineer is tidy and quick. Glad so far though.
Nearly walked away
I nearly didn’t go ahead — the salesman fobbed me off and I was annoyed, felt like they’d passed the buck. Needed decent broadband for home-working and my back meant I couldn’t dash about comparing options, so I stuck with it. Thankfully Emma Underhill actually sorted the VOIP part quickly and properly, and the installers did a tidy job. Still early days but things are working, phew, relieved.
Cold tea, fixed line
I was mid-Zoom, tea gone cold, when the connection died. I called and got a patient advisor, Leya, who calmly walked me through some tests — bless her, really. I half expected a wait, but an engineer arrived and traced the fault to a cable roughly 140 metres down the road. Strange, I know, but they fixed it. I was sceptical at first, but actually quite pleased with how it turned out.
Quietly reliable
I nearly didn't bother signing up because rural broadband adverts promised the earth and I was fed up with phone-line rubbish. Took a punt on a wireless setup and honestly most worries vanished — it's proper handy to have no cables. Uptime's been solid, outages rare and sorted quickly, though it's not perfect and prices could be sharper. Been with them a while now, renewed again — more good than bad, really, and staff are decent.
Proper connection at last
Sat on the sofa, thinking this would be another false hope, the engineer turned out to be proper decent — friendly, clear about what he was doing and not rushing. He fitted the Airband (I think his name was Brandon) and actually explained things in plain English, which is rare. Using it now feels effortless; streaming without that usual buffering pause and video calls don't drop. We've tried other providers who overpromised, so this was a pleasant surprise. Setup wasn't fancy but it works, feels solid and reliable for our rural home — much happier.
Weekend wait left me annoyed but relieved in the end
I phoned on a Saturday, the rep told me to unplug the router and the black box, and that made things worse — my internet died completely. There was no technical help available until Monday, so I had to sit through the weekend with no fix. That was frustrating, and yes, I felt stuck because I was paying for something I couldn't use. On Monday the tech team put it right pretty quickly and it ended up being a simple reset, so I'm grateful it didn't take longer. Still, weekend support would have made all the difference. Overall I'm annoyed by the process but glad it was resolved without too much fuss.
Installation
The guys who came to set everything up were really cool. Ryan and Owen were super quick and answered all my questions. They did a fantastic job, and I'm really grateful for how awesome they were.
Resolution to CGNAT issue
I reached out to customer service on Twitter because it was outside of their usual working hours. I was really pleased to see that they responded to my message quickly. The next day, they sorted out the problem with the CGNAT without any issues, and I'm really happy with how it all turned out.
Contract for internet
This company is absolutely brilliant! I recently signed up for internet with them and they have been fantastic. They're really trustworthy and stick to their promises, just like a superhero! 😊 The contract was for life, which is pretty impressive, and even though I'm 73 now, they still treat me like a valued customer. Whenever I've had any issues, they've always been quick to respond and get things sorted straight away. The lady I spoke with, Sarah, was really professional but also incredibly kind and friendly. Big thumbs up for her! 👍
Intrusion from you guys
I really didn't appreciate receiving your spammy mail, especially since your prices are so high. And seriously, who actually trusts those dodgy reviews on Trustpilot? The genuine ones clearly state that you're not reliable. So, I politely decline your services.<br><br>**REGARDING YOUR COMPANY NAME**<br>Did you honestly think that sending unsolicited mail to my house was a smart move? What kind of fools do you take us for, thinking we would willingly give you more of our information to exploit? You'll still bother us on the street regardless. I hope any potential customers read this and see what a complete joke your company is! Look at the negative reviews on other websites for the real truth!
Fibre broadband installation review
Having fibre broadband installed with this company took a while, but once I made the order, everything went smoothly. The delivery and installation team, Sean and Jack, were on time, quick, and really good at explaining everything. The broadband has been working great since then, and I'm really happy with the service I've received.
Inquiry about availability in my area
I got in touch to see if they could provide their service in my area, but they told me they couldn't at that time. Much to my delight, I got a call back later on to let me know that they had started covering my area. The person I chatted with was really nice, knew their stuff, and really went out of their way to help me switch over. They even said they'd help out with any fees for ending my current contract, which I thought was a really nice touch in terms of customer service.
Installation and Survey
Ryan and Jack were really top-notch with their service during the survey and installation. They were so thorough and professional, it made the whole install go really smoothly and look neat. And I had no problems at all connecting to the WiFi afterwards.
Customer service experience
I recently spoke with this lovely customer service rep called Jane. She was an absolute delight, completely different from my usual interactions with customer service. Jane wasn't just helpful, she was also very welcoming and friendliness, and she made me feel appreciated as a customer. It's not often you find such amazing service these days, so I just wanted to say a big thank you to Jane!
Internet service subscription
The internet service I got from Airband was fantastic to begin with - top notch for the first month. But since then, I've had no internet in 6 weeks. I've emailed Airband loads about it, but they've not fixed it yet. On top of that, I've seen that Airband has been taking double the usual amount from my bank account every month, with two separate payments going out. This mix-up has really frustrated and disappointed me with the company. Their customer service team has been quick to reply with standard "we're looking into it" emails, but no real progress has been made in solving the issue. Their lack of action has made me doubt the reliability of Airband as a service provider. I'm asking Airband to refund me the extra charges and sort out the ongoing internet problem without delay.
Quick and smooth purchase
Airband is absolutely amazing! I called them and just 10 days later everything was set up, it all went so smoothly. The engineers who came to install everything in my shop were really nice and did their work professionally. My internet has been super fast and never cuts out. Airband may not be the cheapest option, but they are definitely the best!
Contact renewal and upgrade
I've just renewed and upgraded my contract, and I have to say the service I got was really impressive. Sarah Aybey was so helpful and knew her stuff, she made sure I got the best deal. She answered all my questions and was really professional. I'm really happy with the service from Airband and I would definitely recommend them to anyone who wants reliable and efficient service.
About Airband
Airband Reviews: Providing Reliable Broadband Solutions for English Consumers
Airband is a leading broadband provider that offers reliable and high-speed internet solutions to customers in England. With a focus on delivering fast and consistent connectivity, Airband has established itself as a trustworthy provider in the industry. Customers have shared their experiences and opinions through reviews, giving potential consumers valuable insights into the company's services.
What is Airband: A History of Innovation and Commitment
Airband has a rich history of providing innovative broadband solutions to rural and remote areas in England. Since its inception, the company has been committed to bridging the digital divide and ensuring that no community is left behind in the digital age. With their extensive network infrastructure, Airband has become a leading provider, delivering reliable and high-speed internet access to customers.
One of Airband's unique selling points is their focus on utilizing fixed wireless broadband technology. This approach allows them to provide a clear and consistent signal to customers, ensuring that they have a reliable internet connection at all times. Their service is quick to deploy and easy to install, making it an ideal solution for customers in remote locations.
Products and Services of Airband: Tailored Solutions for Varied Customer Needs
Airband offers a range of products and services that are tailored to meet the diverse needs of their customers. Whether it's residential, business, or wholesale solutions, Airband has options to suit different requirements.
For residential customers, Airband provides ultrafast fibre broadband packages that offer download speeds ranging from 40 Mbps to 900 Mbps. These packages come with unlimited usage and include cutting-edge Linksys routers to ensure a seamless and reliable browsing experience.
Businesses can benefit from Airband's high-speed broadband solutions, with speeds of up to 900 Mbps. These connections are designed to meet the demands of modern businesses, providing a seamless connection that allows for uninterrupted operations.
By offering a variety of packages and options, Airband ensures that customers can choose the solution that best fits their needs, giving them the flexibility and reliability they require.
Reviews from customers highlight the satisfaction they have experienced with Airband's products and services. Customers appreciate the reliability and speed of the connection, as well as the excellent customer support provided by the company. These positive reviews demonstrate the quality and effectiveness of Airband's offerings.
Leave a Review for Airband: Share Your Experience and Opinions
If you are an Airband customer, we encourage you to leave a review and share your experience with others. Your review can help potential customers make informed decisions and understand the quality of service provided by Airband. By sharing your opinions, you contribute to a vibrant and helpful community of consumers who rely on reviews to make their choices.
To leave a review for Airband, simply visit BritainReviews and navigate to the Airband page. There, you can provide details about your experience, rate the company's services, and share any feedback or suggestions you may have. Your review will be a valuable addition to the platform and will help others make informed decisions about their broadband provider.
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Contact Information
105 Pointon Way, Stonebridge Cross
WR9 0LW Droitwich
United Kingdom
Categories Airband
Telecom | Internet & Hosting Reviews & Experiences
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Last update: November 2025
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