Fasthosts Reviews
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Webmail setup assistance
I've gotta say, the customer support agent, Jinky, over at this hosting service is absolutely brilliant. She was so quick to respond, really lovely and welcoming, and she really knew her stuff when it came to helping me set up my webmail. It was such a refreshing change from other services that just send you generic links or demos to figure things out on your own. Jinky went the extra mile to personally assist me and had everything up and running in just a few minutes. Her professionalism and efficiency were really impressive, and I couldn't be happier with the outstanding service I got from her. I'd definitely recommend this hosting service to anyone in need of top-notch customer support.
Password recovery assistance
I recently got myself into a bit of a pickle when I accidentally gave scammers access to a charity account I look after as a trustee. Feeling a bit panicked, I got in touch with the hosting service provider to ask for help. I really appreciate the quick and efficient help I got from the customer service rep, Louie Gee. He was so patient and guided me through securing the account, even reaching out to the person who manages the charity's website. Thanks to his quick actions and expertise, we managed to get control of the account back and change the passwords, stopping any further unauthorized access. I can't thank Louie and the company enough for their amazing support during a stressful time.
Domain purchase
I recently bought a domain from this company and my experience has been really good so far. I like that they care about the environment, which actually played a part in my decision to go with them. The process of buying the domain was simple and easy to do, even if you're not great with technology. I managed to secure my domain in just a few minutes for only £1.20, which is a really good price. It didn't break the bank, so I didn't have to worry about spending a lot of money. Fasthosts also offer web building and support services, although I haven't used them yet. I'm looking forward to checking them out as I work on my project or business.
Hosting Service Support
I got in touch with customer support recently to get some help with technical problems I was having with my hosting service. I was really pleased with how helpful the person I spoke to was. Let's call him Mark. He knew a lot about the issues and helped me figure things out as we went along. It's the kind of support that customers should always get from companies. I'm really grateful for Mark's patience and knowledge during our chat. I've been with this company for more than ten years, and interactions like this just make me sure that I made the right choice sticking with them.
Website hosting purchase
The customer service representative I spoke with, who I'll name Jade, was absolutely brilliant. She really went out of her way to help me with buying website hosting, genuinely wanting to find the best options for what I needed. I really value her support, expertise, and great help all the way through. Thanks a lot, Jade!
Initial domain registration
I was tempted by the low price for registering my domain with this company at first. But, I was really disappointed to find out that the renewal cost was three times more than other places. Not getting a heads up about the auto-renewal and the expensive fees really put me off. So, I've made the decision to move my domain somewhere else to steer clear of any more problems.
Domain name registration and hosting
I've been using this company for 20 years now, and they've always been reliable. Their technical customer service is exceptional - no waiting around, and the support team can explain things in plain English. Recently, I had a problem with a domain not connecting via FTP, but Josh quickly sorted it out. Thanks to them, I can keep growing my business with peace of mind. I would definitely recommend this company to anyone looking for domain registration and hosting services.
Hosting renewal deal
I made a bit of a blunder recently by forgetting to cancel the renewal for my hosting service, but luckily Fasthosts saved the day. They gave me a fantastic offer for a new plan or a full refund with no problems at all. The service was super quick and effective, no fuss or complications. Big thanks to Jefferson Quijano for sorting everything out so promptly. I've been with Fasthosts for 20 years now, and they've always given me stress-free hosting solutions.
Web hosting purchase
I had a chat with a sales guy about buying web hosting services. His name was Jefferson Quijano and he really knew his stuff. He took time to go through all the options with me and recommended some plugins that could save me some cash. I was really impressed with how professional and knowledgeable he was in helping me make the right decision. Overall, I had a good experience with the sales team.
Web hosting and domain names
The support from this company is absolutely fantastic. I'm not an expert in this stuff, so I really depend on them to look after my web hosting and domains. With their help, I find it really straightforward to create and look after my websites. I would definitely suggest their services to anyone who needs trustworthy and effective support for their online presence.
VPS Hosting Customer Satisfaction
I've been using VPS hosting services and I must say, I'm really happy with the prices and the customer service. The help I've received has been top-notch, much better than my previous provider. A guy called Glen Contawe was particularly helpful in sorting out a refund for me when I decommissioned a VPS service.
Help with subdomains
I was struggling to get my subdomains working on my Shopify shop. Luckily, I spoke to a great guy named Jinky from Fasthosts and he was extremely helpful. Jinky walked me through what needed to be done and even offered to do it himself. Fantastic service, thanks a lot Jinky! Thanks, Matt
Shared hosting purchase
I've just bought some shared hosting and things seemed good at first. But then, I came across some issues that weren't listed in their prices. I contacted customer service but they couldn't help. I'm pretty let down by the service overall. Compared to other hosting providers I've used, the technical features are quite restricted.
VPS purchase issue resolved by support
I had a bit of trouble buying a VPS, but when I got in touch with customer support, Mark helped me out straight away and sorted everything out quickly. He was really friendly and fixed the problem in no time at all. I really appreciate his help.
Email and website hosting setup assistance
Fasthosts were brilliant in helping me get my email and website hosting sorted. They were really helpful with any questions or problems I had with my account. I had a good chat with one of their customer support team, who really knew their stuff and was so useful. I would definitely recommend their services to anyone else looking for hosting.
VPS hosting
So, I've just bought VPS hosting and I have to say, the customer service was absolutely fantastic. The person I spoke to, let's call her Regine to keep things private, was really helpful and gave me all the info I needed in a clear and easy-to-understand way. Thanks to Regine's support, I had a hassle-free time dealing with all my questions.
New email setup
The tech guy Andre was absolutely fantastic! He helped me set up my new email address in Outlook and even showed me how to access it through webmail. He was really patient and made everything so easy for me to understand. Big thanks, Andre!
SSL certificate purchase
I needed to get an SSL certificate for a customer, but I was clueless. Luckily, Mark was really helpful on the online chat and walked me through it all. He made it easy to understand and now my customer's website is secure with an SSL certificate. Cheers, Mark!
Live chat help
I had some problems with my account so I thought I'd try using the live chat to get some help. Mark, the customer service guy, was really great and quickly fixed my issue. He even took the time to explain everything so I knew what was happening. I was really impressed with the service he provided!
Review with most votes
Domain purchase
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