Lebara Mobile Reviews
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Lebara Pay as you go SIM
Ported into Lebara on 6 Nov 2023 from Lyca. Since then, incoming calls from Lyca network does not reach me. Tested via friends to understand incoming calls from Vodafone, BT, EE, Lebara are working fine.
Raising complaints since then almost daily ... get a confident response - Issue will be resolved in 24 hours time.
They took 3 weeks to accept it was a porting issue. Sent a replacement SIM, made me reset my phone ... network umpteen number of times - hard luck - nothing resolved the issue.
Data speeds ... network coverage in my area is great, which was lone reason of moving into Lebara, but it was a mistake - as my family/friends/colleagues who are on Lyca network are unable to reach me.
If you want crisp information of issue, please refer below for the complaint numbers given by your customer services team.
CAS-1573873-H5L3B7
CAS-1581328-P7C0R6
Update 20-Dec-2023
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Nothing much changed other than someone making a call with more re-assurance. Those re-assurance also stopped after Day 2. The customer care easily washing their hands - issue is with Lyca which Lebara team cannot resolve.
Update 05-Jan-2024
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Nothing much changed. It has been 2 months. Lyca-EE, Lebara-Vodafone : They all are minding their own business.
Update 10-Jan-2024
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Complain re-raised (yeah they just close the previous complant without validating with me as resolved) on 05-Jan-2024 is CAS-1677460-L6N5L7.
On 10-Jan-2024 had to raise new complain CAS-1696478-D9G4H3 as previous one they wish to close without any resolution, but they think it is resolved.
Wastage of time for both sides. Incompetent people.
Customers - beware - you are at the mercy of fate !Offers are great
Nothing very special..
One quality is offers along with few sim cards are super as it is owned by Lebara
I am using yearly calling offer,data and sometimes international calls.
When expenses calculated,I found it very special.
For this you have to check it yourself.Lebara SIM only
Cannot send or receive texts, or receive phone calls. Every time I call Lebara they say it will be sorted in 48 hours, it never is. Every so often, apparently at random, they send me an email telling me the issue has been resolved; probably just to wind me up.
Lebara SIM
Purchased the Lebara SIM in error as hadn't realised it was a top-up SIM. Mehula dealt with my call requesting cancellation of the order and refund quickly, efficiently and courteously.
Lebara Sim only £5 a month
Just go elsewhere if you want to keep sain. They look good in advertising but they are terrible at organising and sorting a problem, all they seem to do is make things worse. They listen and are very polite and then it STOPS. 0 out of ten.
SIM Only 30 day contract
Don't be fooled by the good offers if you get a problem they are useless. They will argue with you, talk to you like an idiot and then blame you because their systems don't work. I can only assume they have employed a reputation company to boost their review scores, check how many people that have given 5 stars have only done a single review.
Save yourself a lot of grief and stay clear of this company - you have been warned.Sim deal
Cheap for a reason. Cant access internet at all at back of my flat. I was under the impression that they used the Vo dafojPointless,
SIM DEAL
Joined LEBARA, received SIM, activated SIM, requested number transfer, Tranfer accepted and received date of transfer. Transfer never happen, LEBARA SIM no longer works. Phoned LEBARA, eventually got to speak to an operator, could not understand her English so eventually got through that and cancelled any agreement, then had difficulty getting through to the operator that I would like written conformation that my contract was cancelled and I will receive a refund, operator sent me an email but neither cancelled or refund was mentioned? Nightmare !!!!
All sounds good if you do not need them. Great looking website, they say all. the right words, until it goes wrong, then God help you. Went online ordered a SIm card paid half the money as the first months cost? Then it took me to where it said I must top up, oh I thought the half-price was, paid. Must be me so paid again my top up of £5 and then in a loop to where it. said my balance was NIL, paid now three £5 and £2.50 plus (no idea why. £1.95) received 3 Sim's and the phone was working "even with my old number" Looked at the bank account and saw the error phoned Lebara, a really helpful guy said he could see the problem and he would refund £10 (I had not got the energy to ask about the £15 I should have returned. After a few days, the phone said I had run out of credit and I should top up. Even though I paid "dearly for the month". By now steam was coming from me. Needed Valium to say the least. A few days later text chated and the response was oh I see the problem I will refund the other £5. Then as soon as he did this the account said I had to TOP UP as I was down to £3. And to make it worse they had somehow switched off the Auto top-up that I had set up! This company is one of the "worst I have ever dealt with" Go to ANY others but not them unless you tick every box and NEVER need to contact them. Or just don't use a phone. Anything is better than Lebara. Out of 10 is there less than 0?