CoolStays Reviews
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Minimoon at a jungle-themed cabin
My partner and I had a wonderful time during our recent two-night getaway to a beautiful jungle-themed cabin located in the scenic Martin Mill in Dover. The inside of the cabin was exquisitely designed, with every little detail carefully considered and no expense spared. The outside felt like we were in a different world, surrounded by a lush jungle landscape with amazing trees and plants. The carvings and furniture added a special touch to this unique place to stay. The bed was incredibly comfortable, like sleeping on a cloud - the best we've ever experienced. Our host Jon was fantastic, so friendly, polite, and really helpful. We left the cabin feeling refreshed and are already thinking about when we can go back next.
Sustainable cabin listing
We decided to list our sustainable cabin with CoolStays and went for the full bells and whistles package. We're really happy with how it's all turned out. In our first year with them, we've almost made five times our initial investment. The listing quality and layout are spot on, and we like being able to add special offers and last-minute deals. It's easy to use for both hosts and guests, which has really helped us be successful. We also appreciate that there's no commission to pay after the annual fee, so it's a cost-effective choice for property owners. The CoolStays team has been great to work with, always offering excellent support and guidance when we need it.
Direct Bookings Feedback
As a property owner with listings on CoolStays, I've been really impressed with the direct bookings I've received through their platform. Running a small, independent hosting business can make it tough to reach a wide audience, but CoolStays has been a big help with their marketing efforts. The owners area login is easy to use and gives me detailed performance analytics for each of my properties, making it simple for me to update my listings. One feature that's been super handy is the ability to offer "late deals" to potential guests, especially in the current economic climate. This lets me attract last-minute bookings with just a click.
Independent self-catering portal
CoolStays is a brilliant self-catering portal that's independent and has a really nice website that's easy to use. It's been great for us because it's helped bring in enquiries and bookings for our property, which is a huge plus. We really like that CoolStays is still independent and hasn't been taken over by bigger managing agent portals. We prefer paying a yearly subscription instead of dealing with limited owner weeks and high commission rates because we like to handle everything ourselves when it comes to managing our self-catering property and bookings.
Booking experience disappointment
I booked a holiday just before the last lockdown and now I can't go, but the host is refusing to give me a refund. They are even asking for more money if I want to rebook after the lockdown. It just doesn't seem fair at all, especially since I can't even use what I paid for. I feel like I have no protection as a guest, and it's really disappointing that the host gets to make all the decisions. I wouldn't advise anyone to book through this platform because it doesn't offer any security for guests.
Anniversary stay
I was really gutted when the property owner turned us down for our stay over Christmas and New Year just because we hadn't paid a deposit. We were really looking forward to celebrating our anniversary, but instead, we were faced with rudeness and a flat-out refusal.
Stayed in a cool holiday cottage
I stayed in this amazing holiday cottage that I found on a really cool website. The owners have been listing with them for about 4 years and they seem really pleased with the number of guests they get. The website does a great job of targeting their ideal guests, which is crucial for both the guests and owners, don't you think? The platform is really user-friendly and they're quick to keep up with new trends. It's definitely the top spot to discover a unique holiday destination!
Accommodation promotion on CoolStays
The CoolStays website is really easy to use and effective. It lets accommodation hosts like us easily showcase special offers and last-minute availability. We, at Upthorpe Lodges, are quite selective about where we advertise, and we've found that CoolStays puts us in front of the kind of guests we want to attract. The website has definitely helped us get more visibility and bookings, all thanks to its great design and features.
Stayed and hosted with a small company
I've had a really great experience with this company, both when I've stayed with them as a guest and when I've hosted. The customer service team is always there to help, which is something I really value. I prefer dealing with smaller businesses like this because they can give more personal and informed help, unlike bigger companies like Airbnb and VRBO, who often seem to just give generic responses.
Tropical paradise stay
Wow, we had an amazing time at this tropical paradise! As soon as we got there, we were impressed by all the little details that made the place special. The garden was so lush, the decor was lovely, and the hosts were incredibly hospitable. John and Jo really went out of their way to make sure we were comfortable. We enjoyed every moment of our stay and are already looking forward to coming back!
Top-notch marketing package
So, my family has been customers of Coolstays for years. Last year, we were reviewing our marketing strategies and decided to upgrade to their top package. It has been incredible! We are receiving fantastic leads and results, making it completely worthwhile. We are looking forward to continuing to work with them in the future. Big shoutout to the Coolstays team!
Weekend getaway booking
I recently booked a weekend break using CoolStays, and although I love the concept of the website and the selection of unique stays they offer, I got a bit annoyed that lots of property owners hadn't kept their calendars up to scratch. It made it really hard to work out when places were available, and I ended up wasting loads of time contacting different places. It would be so much better for users if owners were more on the ball with updating their calendars regularly. Another idea I have is for CoolStays to introduce a booking system like Airbnb to make things even easier. Cheers!
Cottage lettings boost
I've been using CoolStays to advertise my properties for ages now, and I've always been happy with the amount of bookings I get. Their new last-minute booking feature has really helped me out, especially with everything going on in the economy lately. The website is easy to use, and this new feature has really boosted the number of bookings I get.
Self-catering lets subscription and additional calendar
I originally had just one subscription and an extra calendar, but then I decided to upgrade to two separate listings for each of my holiday lets. I'm getting close to my goal of letting them out for business rates in Wales, with 182 nights booked for each property!
Multiple bookings, great guests
I decided to stick with CoolStays because they always bring me great guests who are a pleasure to host. The team is really helpful and responsive, which keeps everything running smoothly and stress-free. It's been a great experience so far.
Booking experience
Booking with CoolStays was a piece of cake - so easy and stress-free. I found the perfect place to stay in no time at all!
Difficult booking process
I had a right nightmare trying to book a stay through this website. Despite there being loads of lovely places to choose from, actually getting a booking sorted was a right pain. Most of the places listed didn't show if they were available or not, so I had to contact each one individually to check. It was so frustrating, I wouldn't wish it on anyone. When I book something, I expect it to be easy and quick, but this just wasn't the case here.
And don't even get me started on the voucher system. Having to pay upfront and then wait for a refund just didn't sit well with me at all. It felt dodgy and made me question the whole process. The whole experience on this website was a letdown and I wouldn't recommend it to others.First year advertising
I'm really pleased with CoolStays so far! Getting started was a breeze with the team there to assist us. Dealing with guest queries is straightforward with the owners page, and the connection to 'Supercontrol' really helps with managing bookings.
Disgraceful website experience
I was so disappointed with this website. The deals they were advertising turned out to be fake, just a trick to get my personal information. And to top it off, the unsubscribe feature didn't even work, leaving me feeling really frustrated and stuck. The responses from their AI customer service were no help at all and felt really insincere. Then, when I saw the low rating on Feefo, it just confirmed my suspicions that this website wasn't genuine. All in all, it was a really disappointing and frustrating experience.
Review with most votes
Cottage lettings boost
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