ASDA Tyres Reviews

: 24
13% Would buy here again

Spotlight: What are our customers saying?
Write a review

J
Jim
Purchased four tyres costing over £600. A part of the contract was they were supposed to send me £50 in Asda vouchers. Vouchers never received, they did not repsond to my emails or other communicat...Read on
A
Afzol Siddique
It was a worst experience from Asda tyre. I bought 2 Continental Run Flat tyres and I kept the evidence. Asda sent 2 normal continental tyres. In 2 years ago Asda sent me a faulty tyre. Asda’s cust...Read on
D
David John Sharkey
The biggest mistake I made was trusting Asda Tyres to fit the tyres as agreed ... complete the order. I requested to speak to a customer service manager and was told none were available and when I ...Read on
P
Paul david Peverall
Abysmal service/customer service. Mobile fitter ... tyres did not show when promised 8 days in a row. I gave up ... purchased cheaper locally. AVOID AT ALL COST !Read on
A
Alasdair Hill
Failure to deliver tyres to fitter, in time for appointment : I suffered a ... out on my original tyre, so had to remove two tyres (as need to be fitted in pairs). So now on Axle stands in the loc...Read on

All reviews (24)

  • No reviews yet!

    Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.

  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Tyres

    Purchased four tyres costing over £600. A part of the contract was they were supposed to send me £50 in Asda vouchers. Vouchers never received, they did not repsond to my emails or other communications. I have now reported them to trading standards for procurring a contract of sale by fasle representaiton.
    Be warned, they are a shonky outfit and have zero customer serice. Their offers are a scam.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Asda Tyre

    It was a worst experience from Asda tyre. I bought 2 Continental Run Flat tyres and I kept the evidence. Asda sent 2 normal continental tyres. In 2 years ago Asda sent me a faulty tyre. Asda’s customer service agent repeatedly lie and change their words to defend company’s fault.

    Asda tyre does a lot of dodgy things, I strongly will recommend not to buy tyres from Asda. Their service is the ... Plus they never will send tyre in the committed time frame.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Tyres

    The biggest mistake I made was trusting Asda Tyres to fit the tyres as agreed ... complete the order. I requested to speak to a customer service manager and was told none were available and when I was trying to explain our situation, I was threatened with a call termination, I could understand if voices were raised, or unacceptable language used but to threaten to terminate the call because the call handles felt he was going round in circles is completely unprofessional.
    WILL NEVER USE AGAIN OR RECOMMEND


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    TYRES THAT DID NOT ARRIVE

    Abysmal service/customer service. Mobile fitter ... tyres did not show when promised 8 days in a row.
    I gave up ... purchased cheaper locally.

    AVOID AT ALL COST !


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Tyres

    Failure to deliver tyres to fitter, in time for appointment :
    I suffered a ... out on my original tyre, so had to remove two tyres (as need to be fitted in pairs). So now on Axle stands in the local pub car park.
    I turn up to the fitters, leave the rims. Turn up an hour later, to humble apologies. "Sorry Asda haven't delivered. This is the 2nd time in a week".
    I ring to speak to AsdaTyres. No apology. "You can't have loose rims fitted, Bud'. You need a mobile fitter.
    No, we wont pay for your wasted time, or the mobile fitter. And the mobile fitter? Yup with you in a weeks time... Absolutely appalling service.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    2 Tyres for a Corsa diesel

    I arrived at the fast fit tyre and exhaust centre and was told that it would be about 30 minutes for 2 tyres. Asda tyres say that the price that you see is the price that you pay. Instead, I was told that it was company policy that I have 2 new valves fitted. That would be another £20 or they couldn't do the job. I had to pay the extra £20 on top but Asda say that there should be nothing else to pay on their website. I was disgusted. I contacted Customer service and like everyone else, have had no reply. I even sent them the "additional" invoice for them to make this good but...nothing. I shall never, ever use them again. I hope that everyone else thinks twice before using them. Remember. The price that you see is not necessarily the price that you will have to pay. I felt robbed! UPDATE: We are now on the 9th May and 6 days after my first email to Asda Tyres and still no reply. Nothing. I’m afraid that says it all. Good luck to those who want to try them. I wouldn’t do it again (as you can probably tell)


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    2 X Bridgestone tyres

    Absolute cowboys !

    They provide you with a faulty tyre then to get your money back or a replacement tyre they put your car off the road as you need to either buy a new tyre until they get the fault looked at (which can take upto 10 weeks) or you put your car off the road.

    Then you have Sophie at customer services who is as helpful as a chocolate fireguard. Just says same thing over and over again and does not escalate any formal complaint which is made.

    STAY WELL CLEAR !


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Tyre

    Appalling service - when I arrived at the garage to have my tyre fitted, the tyre hadn't arrived and the garage told me their tyre machine had broken. They'd informed Asda Tyres about this several days earlier. Asda didn't contact me to tell me the booking couldn't happen. I spent over 30 mins on hold with Asda Tyre trying to resolve the problem. They refused to send out another tyre or book a new appointment. Later that day, the tyre arrived, but Asda Tyre were awkward about letting me collect the tyre and take it elsewhere to be fitted. When I complained, I received an officious email telling me there's small print that tells me they might not deliver / fit the tyre on time! Go to Black Circles instead - better service all round! Order ref: ASDZ24Z28ZK8


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Tyres ...amp... Fitting

    Bad experience. Bought tyres online with a booked appointment for fitting. Arrived at the fitters to be told the tyres had not yet arrived. Contacted Asdatyres to be told that they could only communicate with the supplier by email, so could I hang on. Waited 90 minutes, tyres still not arrived. Called for an update to be told the supplier had not responded and Asdatyres were unsure they would within next few hours. Forced to cancel and asked for a refund.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Two winter tyres

    I ordered two winter tyres to be fitted before we had the snow last week, turned up to have them fitted, the person taking the wheels off ended up damaging both locking wheel nuts so that now they need drilling out before the wheels can be taken off, so now tyres fitted, damage caused , no apology and no refund or replies from Asda or the garage involved, STAY WELL AWAY FROM ASDA TYRES.


Others also viewed