After searching online I was surprised to find Asda offer a tyre service,
I ordered the tyres online on Sunday 4th October and because I am venerable I selected the fitting at home service
This was all confirmed by e-mail and I got the tyres I wanted and the fitting appointment for Wednesday 7th October.
On the day the installer arrived and he inform me he had brought the wrong tyres, I told him I had confirmed the tyre sizes online.
He advised me to phone Asda tyres and inform them of the problem and he would do the same and get the correct tyres I ordered and return as soon as he could.
Then on the 8thOctober I received an e-mail informing me that the tyres had chosen were no longer available and they has chosen another tyre for me.
I told them I did not want their selection and chose another one from Asda tyres online, I recontacted Asda with the new selection and was told I would not be able to have the tyres fitted at home and would need to travel to Bridgewater approx 20 miles away. I was beginning to get frustrated by this time and was not happy with the fact I would need to leave home to get the tyres installed, however I agreed to the fitting date of Tuesday 13th October.
On Monday 12th of October I received an email from Asda Tyres informing to check as to whether the shop would be open for my appointment, which I thought was strange as there was already an appointment made for me.
Yesterday 13th October I drove to the tyre company ( Bridgewater Tyres and Exhausts 130 Bristol Road TA64BP) approx 20 miles each way
I arrived and was asked to drive the car onto the ramp, I asked the owner how long would it take to exchange 4 tyres and was informed about an hour, I asked him if he wanted my mobile number but he declined.
Upon my return an hour later I discovered that the tyres had not been changed when I ask the owner why I was informed the new tyres never arrived.
I asked why when I phone initially that morning why he never informed me the tyres had not been delivered and even when I arrived at the company at the appointment time he allowed me to exit the shop without checking.
My patience was as you can imagine wearing very thin, so upon my return home another 20 miles I contact Asda Tyres with my complaint.
I explained in detail the whole charade of events I had experienced over the last several days and was offered a “Sorry” I will get back to you with a solution
I was contacted back again by the same person who informed me she had selected another make of tyres and I would need to book into another fitting company to get the tyres fitted. I was flabbergasted. I said this was unacceptable.
I requested to speak to a supervisor, later yesterday a lady called Megan phoned me I again reiterated the whole fiasco in detail and she was very sorry for the trouble caused. I informed her that sorry sometimes is not good enough!
Incidentally, I was told by her I should have received an email from Asda tyres on Friday the 9th October informing the tyres were unavailable, this obviously never happened'
I was totally disgusted by this admission, by which time I was fuming at the incompetence of the whole company as they just don't seem to care or have a clue.
I decided to cancel the whole order and asked her for some compensation.
I am 72 years old and only having a state pension to support me and Asda failed to repay me for their mistakes
1/ Possibly endangering myself visiting a tyre company
2/Wasting a day and buying coffee and a sandwich while waiting
3 40 Miles of petrol.
She blatantly rejected all of my requests and informed me there was nothing she could do after all of the inconvenience Asda has put me through over the last week, I was shocked I have been a loyal customers for over 15 years and if thats the way Asda wants to be portrayed so be it and if that is the case they can do without my future custom
To date my chosen tyres are still available online.
Incidentally, after all of this farce yesterday, I contacted a local tyre company in Taunton enquiring about my chosen tyres, they informed me they could have them this morning, I have within the last hour been informed by said company that the tyres in and are ready for fitting, I have arranged an appointment for 2pm today. At the same price. Now thats what I call a proper service.
It is abundantly clear that Asda tyres are in a complete shambles as it seems that nobody knows what is going on and I suggest maybe they should all enter an extensive Customer care retraining program from supervisor downwards
Asda should be disgusted and ashamed with itself for the handling of this total disaster without showing any amount of integrity.