Chain Reaction Cycles Reviews

: 34
68% Would buy here again

Most relevant positive review

  2024-05-26
Mountain bike parts
I was really happy with how quickly my order came from this online shop. It got here sooner than ...Read on
stacey

Most relevant negative review

  2024-03-29
Sidi Shot 2 Dzero Cycling shoe
I recently had a go at getting the Sidi Shot 2 Dzero Cycling shoes from Chain Reaction Cycles for...Read on
S. Patel

Review with most votes

  2019-03-15
Its great service
I dont do cycling on daily basis so i dont own one. But whenever i need for something, Chain Reac...Read on
David Cutcher

Reviews (34)

  (17)

 (5)

  (10)

  (2)

  (0)

  • No reviews yet!

    Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.

  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Cycling helmet

    My most recent experience buying a cycling helmet from this shop started off frustratingly because the delivery went wrong. Even though the order was marked as delivered, there was no photo proof or sign of the package at my place. I tried reaching out to the store through email and live chat several times, but didn't get any response about getting a refund or a new helmet sent out. It made me feel like my concerns weren't being taken seriously, which was disappointing as a customer.

    Luckily, after looking into it further, I found out that the delivery company had actually left the parcel three doors down on a different day without leaving any note. Thankfully, I eventually got the helmet and it turned out to be a top-quality item at a great price. I'm happy with the product itself, but the initial delivery mix-up and lack of communication were letdowns in my overall shopping experience.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Race Face Ride crankset

    Chain Reaction Cycles is definitely the number one online shop for anyone who loves cycling. They have a huge selection of top brands and really high-quality products that you can get at great prices. I recently bought a Race Face Ride crankset for a really good deal, which just shows the amazing bargains you can get on this site. It's super easy to find what you're looking for and the website is really user-friendly, making shopping a breeze. They have such a wide range of products that there's something for every kind of cyclist, whether you just ride for fun or you're a serious racer. Overall, I'm really happy with my purchase and I'll definitely be coming back to Chain Reaction Cycles for all my cycling gear.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Carbon fibre bike frame

    I recently bought a carbon fibre bike frame from Chain Reaction Cycles and I must say, I was really impressed with the quality and performance. The whole ordering process was seamless, the website was easy to use and navigate. I had a few questions about the frame and the customer service team got back to me quickly with answers. Even though there was a slight delay in the delivery, they refunded the next day delivery cost without any hassle. The courier still managed to deliver the frame to a safe spot as I had requested. All in all, I am very happy with the service and product I got from Chain Reaction Cycles.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Plain bike tyre

    I was on the lookout for a new tyre for my old bike and it was a bit tricky navigating all the new tech out there. Luckily, I came across this website and managed to find exactly what I was after at a really great price. I have to say, I was a bit doubtful at first because the price seemed too good to be true, but I thought why not give it a shot. I ordered two tyres on a Monday with standard shipping, and to my amazement, they turned up the very next morning. I was seriously impressed with how quickly and smoothly they arrived – top-notch service.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Cool bike parts

    Yeah, so I picked up some awesome bike parts from this place. They've got a good selection and the prices are pretty fair. Sometimes they have some really fantastic sales too, which is great. The only downside was the delivery service they used. It's called Evri and they were pretty useless, slow, and unreliable. They basically just dumped my parcel on my doorstep, which wasn't cool. Luckily, my delivery was free this time, but if I had paid I would have been really unhappy. The drivers don't seem to care much and they just leave items out in the open where anyone can see them - not very safe!


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Mountain bike parts

    I was really happy with how quickly my order came from this online shop. It got here sooner than I thought, which was a nice bonus. The mountain bike parts I got were top-notch quality and just like they looked on the website. The sizes were spot on and everything fitted perfectly. I'll definitely think about using this company again next time I need something.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Vitus e-mythique

    I've only managed to have a go on my e-mythique a couple of times since I got it back in October, mostly because I've been unwell and the weather hasn't been great. But I have to say, I'm really impressed with it so far. It might be more bike than I really need, but I just couldn't pass up the fantastic deal I found on it. The suspension is still settling in, but it's already feeling really smooth and responsive. All the parts are working perfectly, and I can't wait to really push it to its limits this year.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Mountain bike accessories

    As someone who's always hunting for the best deals on mountain bike accessories, I've got to say this online store never fails to impress me. They've got a huge range of products and the quality is top-notch. I always find amazing bargains here that I wouldn't find anywhere else. Ordering is a doddle, checkout is simple, and delivery is super quick. I've never had any problems ordering from this online store. I'd definitely recommend it to all my fellow mountain biking enthusiasts. Keep up the fantastic work!


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Bike helmet and gloves 🚴‍♂️🧤

    Hey there, everyone! Just wanted to chat about my recent experience with Chain Reaction Cycles. I picked up a really awesome bike helmet and gloves from them, and honestly, it was absolutely fantastic! Their service was excellent, the products were top quality, and the prices were spot on. I've been a customer of Chain Reaction for some time now, and I've never had any problems with returns or getting exchanges. So, I definitely give them a massive thumbs up! 🌟


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Vitus bike warranty claim

    I recently had a warranty claim on a Vitus bike I bought earlier this year, and I have to say, it was a really smooth process. I had some problems with the bike and its replacement, but Tim was super helpful and made it easy for me to go through the warranty and returns process. In the end, CRC agreed to give me a full refund, which I got quickly in just a few days. It was really impressive customer service, especially in an industry where things can sometimes go awry.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Bikes

    I definitely wouldn't suggest buying from this company, the customer service is absolutely terrible. I tried contacting them several times but got no reply at all. On top of that, I ordered some bikes and it's been 10 days and they still haven't shown up.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Mountain bike components

    I bought some mountain bike parts from this company recently and I was really impressed with the quality and variety of products they had. The website was simple to use, with detailed descriptions and clear pictures of each item. Ordering was easy and hassle-free, and I received confirmation and tracking information quickly.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Vitus VR in navy

    I've just bought the Vitus VR in navy and I have to say I am really happy with it. The bike came in excellent condition and was packaged well, although the box was pretty big at 2m by 1m. I can't find any fault with the bike, the price, or the delivery service by Parcel Force. The navy colour of the bike looks even better in real life than in the photos.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Cycling gear

    The company's website has gotten a lot worse in terms of how well it works and how easy it is to use. It's clear that there are technical problems that need sorting out quickly. Plus, the customer service chat bot isn't very helpful and doesn't give customers the support they need. This can be really annoying for users who are trying to fix any problems they come across while using the website. In general, using the website isn't great and the company needs to do something about it fast to make sure customers are happy.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Lifeline essential mini maintenance bike stand

    My bike is quite heavy and has a bit of a strange frame with a basket on it, which means that most bike stands are no good for me. But this one is great because it supports my bike using the rear wheel forks and doesn't interfere with my spokes. It's not the most stable stand out there, but it does the job for when I need to oil my chain or fix my gears. I'm really pleased with it!


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Mountain bike accessories

    I recently made an order for some mountain bike accessories from this company. Most of the items arrived promptly and in great condition, which was great. However, I noticed that one item was missing from the delivery. I reached out to the company by sending four emails about the missing item, but to my dismay, I didn't get any response. I also tried contacting them through Facebook, but that didn't work either. This lack of customer service really got to me and left me feeling quite frustrated and let down. Because of this experience, I've decided that I won't be ordering from this company again.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Two front bike lights + speed/cadence sensors

    The goods turned up a day later than expected, but they were in good condition. I was a bit worried at first because I had heard about some problems with the parent company. It was a bit annoying that I didn't get any email updates about my order, so I had to keep checking my account for updates. But, all things considered, I'm happy with the products I got.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Sidi Shot 2 Dzero Cycling shoes

    I recently had a go at getting the Sidi Shot 2 Dzero Cycling shoes from Chain Reaction Cycles for £126.99. It didn't go too well though, as after I thought I had bagged the last pair, I got a message the next day saying they had to cancel my order because they didn't have them in stock after all. I've had this kind of thing happen before with them, so I was pretty fed up with their unreliable service. It's really disappointing when they can't follow through and keep cancelling my orders.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Bike parts

    Since new ownership took over, I've been really let down by the range at this shop. It was always my first choice for bike parts when my local shop didn't have what I wanted. But now, it looks like they've gone backwards with only cheap brands in stock. I wouldn't waste my time checking out their website for bikes or parts anymore. Just go find a better bike website and save yourself the hassle.


Others also viewed