GEM Motoring Assist Reviews
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Reviews (21)
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Assistance and recovery service
I've been part of this assistance and recovery service since 2016 and I've had to rely on them 3 times over the years. On each occasion, the service has been top-notch. The first time, I was up in Scotland and accidentally put the wrong fuel in my vehicle. The team sorted everything out, getting a recovery truck to take us and our campervan back to our campsite. They even sorted out draining and refilling the tank on the same day. The second time, my Land Rover had a problem with the starter in the Lake District, and a mechanic turned up quickly to fix it. The third time, I got a flat tire on the busy M6 with no spare, and the team came to our rescue within 30 minutes, making sure we got back home safely. Overall, I've been really impressed with the service and how professional the staff are. I would definitely recommend them to anyone!
Roadside assistance service
Recently, I had to use the roadside assistance service for the first time in around 3 years since I joined. I was really happy with how quickly they responded and how efficient the service was. Unlike a past experience I had with a different company where I had to wait for hours, this service had a professional arrive within an hour and sort out my locked keys in just a few minutes. They kept me updated on when they would arrive and the mechanic who came was really great at fixing the problem. All in all, I'm really pleased with the service and would definitely recommend it to anyone else who needs roadside assistance.
Breakdown assistance
I've actually had to call for breakdown help twice within the last year, and I must say I was really impressed both times by how quickly and professionally they sorted me out. The app made it super simple to report what had happened, and the call was dealt with really quickly. It was nice to be kept in the loop about the recovery process, and I felt a huge sense of relief when they turned up with the right vehicle and know-how to get my motorcycle sorted. All in all, I'm really happy with the service and will definitely be renewing my membership.
Breakdown cover
I've been using this breakdown cover service for years now, and I've had to call them out for help with about six breakdowns on various vehicles. Every time I've phoned them, they've been speedy in sending a local mechanic to check things out. The mechanic usually figures out if it's a simple fix or if we need a recovery, and then there's another wait for the recovery truck to show up. The experts who've come out each time have been really clued up and good at dealing with the problem.
I broke down
So, I was driving my car when it suddenly broke down. I was really worried, but then GEM came to help me out! They were absolutely fantastic, they fixed the issue quickly. The staff were really friendly and kept me informed about the arrival time of the recovery truck. The driver of the recovery truck was also really nice and made sure I was alright. I would definitely say GEM is the way to go, they really saved the day!
Fantastic value, friendly call centre, great communication
I had a really good experience with GEM Motoring Assist. The people at the call centre were really friendly and helpful, and I thought the service I received was great value for money. The communication was spot on, and I liked that there were different ways to get in touch with GEM if I ever needed help.
Emergency roadside assistance
I've been a member of the service for years, and I've had to use their emergency roadside assistance twice recently. Once because my car wouldn't start, and the second time for a late-night brake issue. I found using their app really easy both times, and the help got to me within an hour on both occasions. It was nice to get a follow-up phone call from the company checking if I was happy with the service, it made it feel more personal.
Breakdown assistance
I've just had to use their breakdown assistance service and I've got to say, I was really impressed. I booked everything online, but I found it really nice that they kept me up to date on when the van would arrive, with a friendly staff member giving me a call. It was good to know exactly when help was on the way. I've been a customer of theirs for years now, and they've never let me down.
Breakdown assistance service
I've been with this breakdown service for over 12 years and they've never let me down. Last time my van conked out in the middle of Wales, a very helpful technician came out quickly and got everything sorted. He even gave me some tips on how to avoid breakdowns in the future. I really value their hard work and expertise, and I'm thankful for their top-notch service every time.
Motorcycle breakdown assistance
I had a rear tyre blow out on my bike, so I called the breakdown assistance service. They showed up in around an hour with a van made for motorbikes. They securely strapped down my bike, and we got driven 90 miles back home. The driver was really good and got us home safely. All in all, it was a good experience and I would definitely recommend them.
Quick service
They were really fast and efficient. I've used them before and they were great, but this time they exceeded my expectations. Honestly, I can't recommend them highly enough.
Breakdown assistance
Even though I decided to sign up for breakdown assistance with GEM due to good reviews, I ended up really disappointed with the actual service. When my car broke down, I used the app straight away to let GEM know. However, it took way too long for them to even contact a recovery firm. I was left stranded for over an hour, which was not cool at all. They claim to have lots of local recovery firms on standby, but that wasn't my experience at all. Despite me asking multiple times, I didn't get any call backs or updates. When I called them for an update, the customer service person didn't seem to know what was going on. After waiting for over an hour, a recovery firm from Braintree had to come all the way to Newmarket to help us out. This level of service was really disappointing and now I have no plans to renew my membership with them.
Car breakdown
I had to give GEM a ring for help when my car wouldn't start. The mechanic from Sutton Bridge turned up sharpish and was dead helpful. Even though I was a bit anxious, the service was brilliant and now I know I can rely on them!
Roadside assistance
As a loyal customer, I've had to ring up for roadside assistance a couple of times now. On both occasions, GEM were really prompt and knew exactly what they were doing. Their service is top-notch and quick, which is a relief to me when I'm stuck out on the road.
Roadside assistance membership
The reason we decided to go with this roadside assistance service was because it was easy to sign up, they offered great coverage, and their prices were competitive. Even though we haven't needed to use the service yet, talking to their staff on the phone made us feel confident that they would be really helpful if we ever do need them.
Easy website navigation
There are no hidden costs or extra charges, just a simple transaction. I got a membership card that shows all the details.
Breakdown recovery services
My experience with GEM Motoring Assist was a bit of a mixed bag. When my wife used their services for a home start, they were quick and helpful, which was fantastic. However, when my motorcycle broke down last week, it was a different story. The staff were polite and tried to assist, but waiting 3 hours for recovery was just not on. Being stuck near a busy road for so long was irritating and kind of risky. It made me doubt how well they handle things and if they can be depended on in a real emergency.
Roadside recovery service
I rang your company the other day for roadside recovery assistance late on a Sunday night. Sadly, I was really let down by the whole thing. It took ages to talk to someone on the phone, and they kept changing the expected time for the recovery truck to arrive. In the end, I had to make the call to just drive home with a messed up wheel because I couldn't deal with the uncertain wait any longer.
Comprehensive vehicle cover
I've just bought comprehensive vehicle insurance for me and my partner. We've got a few vehicles, so we needed something that would cover them all. Buying it was easy and the cover is spot on. The price was good too, which made it even better. I'm really impressed with the service from this company.
Review with most votes
GEM Motoring saved the day mor
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