British Gas Reviews
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Homevare
Due to covid 19 we had to cancel our boiler service twice resulting in the boiler breaking down therefore reported. Engineer Guy Paterson and his apprentice Ethen Gray came out repaired the fault, serviced the boiler and found a leak which resulted in a repair which they carried out. To sum up they were professional, courteous during their time at my home but I thought they went above that with the way they dealt with me as a customer. A crafit to the company.
Mrs
I normally get let down by the company but for the first time I have two staff members of British Gas that have reinstated faith in the company. After a week of having different contractors that were unable to fix the fault, I finally had two engineers that cane out today and sorted the problem. Massive thank you to Ish 66390 and Wahid 109393
Boiler not working
Hi I had one of your engineers Tom Guy he was very professional nothing was to much trouble he explained every thing to us unfortunately are boiler packed up so it is going to that big scrap yard so hence we need a new boiler put in he has arranged everything for us I would just like to say thank you Tom you are a credit to British Gas.
homecare agreement
been with them 17 years at this address no service last year due to covid,which is understandable but to increase the premiums for this year by over £110 is totally unacceptable,very disappointed as had no problems before
Gas ...amp... Electric
I have been a customer for 13 years and I have been let down tremendously by British Gas. 2 years ago my husband and I separated I needed to change the direct debit to the 1st of the month to keep an eye on bills by myself. I work full time and get no help from him at all so I needed everything in check. It took them 4 months to put this in place after numerous phone calls. Move forward to June.23’ I was having a little financial difficulty so I reached out to them I lowered my bill by £40 I called back in July to put it back to normal as I could then afford the full amount again. No problem whatsoever. Roll onto this month where my divorce was coming to an end and I was getting ready to go to court. I had to raise funds to get a mortgage to buy my husband out. Mortgage broker said I’m really sorry but basically “computer says no” I paid Checkmyfile only to find British Gas have an agreement to pay on my file. Because of a £40 discount for 1 month they didn’t take it off even though I been paying the full amount every month even on my statement it says “your on target with your bills” now I have 7 months worth of agreement to pay on my file! That they won’t take off.I have now lost my home and have to sell because I couldn’t get my mortgage. I have rang British Gas 7 times this week I have been passed around from pillar to post even cut off 3 times and NOBODY can give me an answer. I spoke to someone yesterday who has cancelled this invisible agreement to pay but she can’t take the previous 7 months off apparently I have to be thankful it wasn’t a years worth apparently! I have 3 children relying on me to buy them a new home but I can’t because my credit file has this agreement to pay on it. Nobody in British Gas will give me an answer or even cares as to how or why this has happened…….moral of the story DONT USE THEM
British Gas
I have been recieving an extream bad service from their support as well as their complaint departnment. they were unsupportive and they always hang the call everytime i call them
Good company
Good quality, never any problems.
Termostat
The engineers were very helpful!
Totally beyond satire!
This is absolutely beyond satire... You may find this hard to believe: c Feb 2022, a letter from BG, 'Your new acc' with us...we'll write again soon'. Previous supplier (Together Energy) collapsed, as did many. ...Note: Its OFFGEM who hand these accounts to alt' firms, without any consultation or choice of supplier! More letters from BG. No speak of Direct Debit, so I write to them requesting they set one up. Ignored! Then, a £470 bill. I phone (usual wait is c20-min's), I write. Next, a £830 bill. More letters and calls from me. More junk mail from them! In Sept 2022, I took it to Ombudsman Services. Late October, BG's own Ombudsman Complaints Team call: "We apologise ...(etc etc), I will call back in two days to take card details and set-up a DD for you. She did, I quoted the card data, she advised "1st payment on 3rd December". On 6th Dec, I checked the bank acc: No payment AND no mention of BG on the account! The bank's Fraud Team said "It’s probably just an error from BG". By Xmas, an investigator at Ombudsman Services rang and said "Yes, I agree with you... BG must follow these steps by (whatever date)" and listed such steps. BG failed to implement one of them! More junk mail, more bills. I have ALL correspondence sent by me and received from BG... my own file on them! One letter says 'we have a new system... You have a new acc' number', but they continue to use the old customer ...! An address on the rear of bills has changed from Nottingham to Sheffield (or vice-versa), plus the return address on the rear of their envelopes is Winchester (though one is from elsewhere!)! Now, I have THREE new bills totalling £6'300+. I have Citizens Advice on it and they're overloaded with this stuff! ...Incidentally, the Ombudsman Services are NOT a Gov agency as you may well assume, they are a company, a private concern. Yes folks, it’s all been privatised, not just the NHS! ...To do this, I have to select star ratings on the RHS... I don't want to give this org' any stars, as others have said here...
Gas
Total ...
No sort out problem.
Promise to call back many. No call back.
Try to take all money from us.boiler maintenance service
Took out boiler maintenance contract with British Gas. It had been only a few weeks since one of their engineer had come out and serviced the boiler, he failed to realise it was in an unusable bad state and left it running saying it was fine, few weeks later it brokedown in the middle of winter we were without hot water, when I requested for an engineer I was told their engineers were on strike and that I should contact another company to get it looked at. I was quoted between £300.00 to £500.00 an hour, when I informed British Gas of these extortionate costs they said it was not their problem that I could not afford it. Luckily a friend suggested I try a company he knew off who charged £110.00 to tell me the boiler is in a very dangerous state and that it was beyond repair, I was also told that the British Engineer who last serviced it should have realised the boiler was in a dangerous state. British Gas quoted me £3500 for a new boiler install, I got the job done for only £1800 by another comapany.
Not did they only leave my family with a boiler in dangerous state they were inconsiderate and uninterested in providing any form of help at our desperate hour, yet they had our money for the year's contract..I will never use this company again! They sent out a cowboy engineer who did not know what he was doing? and left us with a dangerous faulty boiler in running state.ENERGY
I would Give 0 star if I could!
This company is absolutely dreadful! do not use them.
They take as much money from you as posI would Give 0 star if I could!
This company is absolutely dreadful! do not use them.
They take as much money from you as possible, and they do not care. Customer service is awful (you get spoken to like a 2 year old) and when you have a concern they are just bothered about taking a payment from you.sible, and they do not care. Customer service is awful (you get spoken to like a 2 year old) and when you have a concern they are just bothered about taking a payment from you.Forced into energy contract after collapse of PFP
South African call centre service was appalling. Adviser was unpleasant, unhelpful, arrogant. See my response to another reviewer who had the same experience.
Energy supplier
If I could review as zero stars I would, without a doubt the worst service I have ever received from a company, if considering joining, simply don't bother, in the 6 months I was with British gas, I was given 3 separate smart meter slots that were all cancelled 2 the day before and one of which I wasn't even informed of, I was left without gas in the property for a period of 48 hours due to an error and from BG and incorrect information.
The complaints I raised were not originally logged and when they finally were, were not dealt with correctly I'm still waiting to receive acknowledgement of 1 complaint some 4 months on.
It takes circa 45 mins to get through to anybody in the servicing team and when you do their call centre is based in South Africa where if I'm honest nobody has a clue what they are doing, I've been hung up on countless times, given incorrect information countless times, promised something that ultimately I'm told is not possible on a subsequent call countless times and still 3 months later awaiting compensation owed from another complaint.
As initially set out, awful customer service, terribly run and would avoid at all costs don't consider based on their so-called reputable name you will be extremely disappointed.
Hope you find this helpful!My experience of the South African call centre was exactly the same. I am one of the customers whose supplier has been changed to British Gas following the collapse of PFP. I had a message on the BG app telling me I had to call them. It took 45 minutes on hold for an adviser to tell me she knew nothing about this. I then enquired about possibly getting a dual fuel tariff instead of 2 separate contracts; she told me British Gas don't do dual fuel tariffs (not true). I then asked about putting my payments on direct debit. She said there's a discount of 6% for this. But when I asked if the price she quoted took account of the 6%, she kept repeating that it depended on usage, it was a unit price not a usage discount, that she couldn't make me understand or explain it again! She was also unaware that gas usage tends to be far higher than electricity in thr UK and was argumentative about every question I raised. British Gas need to use better staff. I for one , will be switching as soon as possible
Electricity
British gas trading limited are a insulting the great British public with their lies they need to be stripped of their name.
pay as you go
Sophie in the Cape Town office just can't be bothered to pick up a phone. I've been waiting weeks! She and the rest of her team have appalling customer service and can; 't seem to do even the simplest of tasks right!
These comedians employ transhumans with zero common sense, ability to think outside the box or empathy. Never ever use these morons for your gas and electric supply.
(A) The wait time is always much longer than what is stated at the outset.
(B) The agents' comprehension of the English language is about as competent as that of a sterilised parrot.
(C) They answer questions that you did not ask whilst obfuscating the answers to others.
(D) They don't apologise for having made you wait.
(E) Before answering your query they ask a plethora of questions, by which the time the customer is suffering from hypothermia.
(F) Some of the agents mince their words. They need to visit a speech therapist.
(G) The imbeciles give you conflicting information and have no shame about it.
(H) They were all selected as employees from the abortion bucket - the cast offs of life.British Gas
Absolutely Shocking company. My vulnerable parents were (and continue to be) quarantined in another country without access to their bills or post (that I have continually asked to be emailed) to pay the very low gas bill. Due to gov restrictions, I have not been able to get up there to check the mail from another part of the UK so the bill has been unpaid for a few months. This is also after BG had taken thousands of pounds out of their account over the years on an estimated bill without ever checking and refused to pay it back. They then broke into the house without anyone permission to fit a pre-paid meter and left the house in a state like a burglar had broken in. now they refuse to issue cards for the meter. great way to treat the elderly and vulnerable people in our country. Criminal
Absolute shambles, trying to contact to arrange a visit, website down, cut off twice during a conversation, when arranged a part had to be ordered for a simple fix on my boiler,arranged a time engineer arrived and didn’t have the part so checked my fire and fixings in loft told me it needed another flue hanger support I explained that BG had fitted two a couple of years ago, sorry you need another one( lofts space not that high) so the gas fire can not be used, unfortunately my wife noticed that the fire that could not be used had been left on and the fire casing was loose. A way forward -can BG fit a new stay? Answer no it has to been done independently, also the engineer does not have to come back to reinspect and remove the notice placed on my fire. Really disappointed, but my own fault as I should have read the reviews before signing up, on reflection I wish I had stayed with my previous provider, just too much hassle