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Looking for precise and concrete information on British Gas? Need to know about its plans, schemes and customer service? Sit back and read through this column to gain all the valuable insights you will ever need to know about the company.
British Gas, a subsidiary of Centrica, is a leading energy and home service provider company in the U.K. It has been in operation for over 200 years, though its present name and form has been functioning only since 1997. It became a part of the Centrica group, a multinational utility company, in 1997 after its demerger from the British Gas Corporation. Today British Gas is a reputed name in the energy industry and is known for providing gas and electricity at competitive rates. It also provides help and support on energy matters and is actively involved in creating new customer-friendly approaches as well.
Apart from gas and electricity, the company also has a business of selling and repairing boilers and heat covers. The company has always promoted controlled consumption of electricity to ensure a bright future for its customers. Time and again, it releases a code of conduct that asks customers to use available energy effectively and to switch to more cleaner and greener forms of energy. The company uses a fuel mixture of coal, natural gas, nuclear energy and other renewable and non-renewable resources to produce the desired amount of electricity. In this, coal and other non-renewables have consumption levels of less than 3%, which means that almost all the energy generated by the company is clean.
Smart meters: British Gas helps you to reduce energy costs
There are different tariff schemes, with both fixed and variable rates, for different users and each customer is free to choose any plan based on his/her needs and requirements. Customers are offered different benefits and discounts based on the packages they choose. There are special plans wherein a customer can enjoy free energy supply for 8 hours on a Saturday or a Sunday as well. Boiler and covers are also sold by the company and one can avail special discounts on these as well based on the tariff they choose for their homes. In addition to this, the company also offers Hive active heating that allows you to control heating levels using your smartphones, laptops and tablets.
British Gas company follows a strict code of practice while delivering bills and providing services. All its executives have been specially trained to resolve customer issues in the best way possible. The company takes each complaint seriously and prepares a detailed report on each of it with all the details including the measures taken to resolve the same. Old-age and disabled people have a dedicated helpline which is accessible only to them. A team of trained engineers and technicians is always available for the benefits of the customer and anyone can ask for their services without any hesitation.
We are looking forward to comments from existing users of British Gas company and request them to share their valuable experience with all. The best way to know about any company is by listening to the voice of its actual customers and we need the same to compare the company with its peers. Please feel free and share your opinions in the comments section below.
Read customer reviews of British Gas! How does this gas and electricity supplier treat its costumers? How do they sort out complaints?
Absolutely vile, Do not use British Gas under any circumstances. If you have recently moved in to a property using British Gas - call immediately to switch. I was paying an extortionate amount to British Gas for a tiny cottage where I never had a radiator on and was out for 16 hours per day.
I then moved out, paid the last bill received and thought nothing else of them. I moved out on around 10/08/17
I have had no contact whatsoever from British Gas since I moved out in 2017, but last week my Wife called me (Late Nov 2018) crying down the phone at a bill received to my new property, almost a year and a half later stating I had to pay £580 as this was my final bill! So for almost 1.5 years they haven’t contacted me to tell me this? They confirmed they had my correct number and have had my new address this whole time. They just simply could not be bothered
I only pay my bills once holding the paper copy, British Gas advises they did not send a paper bill out because I opened an online account and it automatically changes your billing!! Not my fault!
My wife has epilepsy and as she read the letter, she dropped to the floor and began fitting. I raced home from our local pharmacy and found her on the kitchen floor, semi conscious - tears still dotted on her face and clutching the British Gas bill in one hand.
This broke my heart, she is petrified of debt and these vile, unorganised blood suckers made her this scared. She knows even I know we can’t pay this bill and I know when she hears me crying about it upstairs I’m just proving to her I’m not as strong as I need to be, for her.
British Gas have washed their hands of us - a young, gay couple living with terrible and life threatening disability every day. They think by offering us a £60 recuction we are some how going to manage! We are paying back £10 per month, yes I work - but we physically have nothing, not a penny. I do not even believe this bill is right, how could it possibly be? I paid almost 2k to them in 1.4 years at my old place!
This is being taken from the heating my wife needs. I have decided to stop eating at work, to pay for the £10 monthly charge as this would be the amount spent by me per week (£2.50)
British Gas, stop our suffering. You can easily do this, your bosses are paid huge bonuses and as are some of your staff. It is wholly down to your own, lazy and unorganised procedures that you haven’t contacted us prior to this. Don’t dribble about being able to chase bills up to 6 years old - WE KNOW THIS IS NOT RIGHT! YOU SHOULD HAVE CONTACTED US. YOU ARE KILLING YOUNG PEOPLE
The last thing I will say, is had British Gas actually informed us of this bill, we wouldn’t have got married in August. I could cry at the thought. We only spent around £200 on our wedding. This also breaks my heart, as British Gas would have rather had the money than a woman marry her partner who has no idea of her mortality or how long she will live for due to her condition
BRITISH GAS - think very carefully before you reply as simply spouting the law or your collection procedure will not make you look any better - it will make you look like bloodsucking parasites, again. You have ruined everything for us and we are not stopping until everyone knows how carelessly you operate. The way you have conducted yourselves is utterly disgusting and you need to sharpen up your collection process. You are wholly responsible for what happens to me and my partner, especially when we can’t afford medication and food.
Save yourself, your wife & kids. Save your mental health, don’t touch them with a barge pole.
Further news articles to come regarding this story - I am not going to stop until I myself have physically caused British Gas to loose 50k. I will then move on to my next target of loosing them 500k. If you think one woman can’t do this you are so, so wrong. If you make me suffer, I make you suffer. Imagine your CEO’s faces, all of this distruption over £580
Good quality, never any problems.