Of course you want to live comfortably, and nowadays that includes all the equipment, devices and other modern things we are used to. You will want your house to be nice and warm and you want to be able to use the appliances that you have in your home. If your heating breaks down or your dishwasher or washing machine breaks down, that can become quite unpleasant and uncomfortable. So if something does break down, you will want it to be fixed quickly and effectively. 24/7 Home Rescue is a company that provides covers and repair service for boilers and other appliances. You can find their premiums on their website, but that tells you nothing about the service that they provide. It also does not tell you if the company really comes to your rescue at a time when you really need them. Customers that have dealt with 24/7 Home Rescue before can tell you that. Read their customer reviews with their experiences, opinions and more to get a clear view of what this company does. These reviews can help you decide whether you want to cover your stuff at 24/7 Home Rescue or not.
About 24/7 Home Rescue
24/7 Home Rescue is a company that offers cover and repair service for your boiler and other appliances that you have in your home. They can help you when your boiler breaks down, when your washing machine has problems, when your dishwasher does not work the way that is should and many other cases. They have several boiler covers. They all provide unlimited 24/7 callouts, nationwide coverage, unlimited claims, boiler breakdown service. The more elaborate policies also include extras like cover of the external and internal plumbing and drainage, cover of the central heating system and a gas safety check. The basic appliance cover included your washing machine, tumble dryer and combined fridge freezer. More elaborate policies also include dishwashers, separate fridges and freezers, American fridge freezers, electric ovens, gas hobs, ceramic hobs and master cookers.
24/7 Home Rescue tells how to avoid electrical emergencies: because it's always best to avoid
Services of 24/7 Home Rescue
As mentioned before, they offer 24/7 repair service for your boiler and appliances. If you make use of their services via your cover, you will not be charged for labour or parts. You can contact them via a live web chat, via telephone or via email, all of which can be accesses via their website.
About 24/7 Home Rescue
Complaints, Compliments and Tips for 24/7 Home Rescue. Have you made use of the services of 24/7 Home Rescue in the past? That you can tell us what you think about this company. Do they help you in times of need? Does the premium cover the expenses that you would have had without a cover? And what are the people at 24/7 Home Rescue like? Did you encounter any problems and how did their customer service treat you and your complaint? Let us know by leaving a review with your experience, opinion and more. Others can benefit from your experience when they try to decide whether they want to cover their boiler and other appliances at 24/7 Home Rescue.
Does 24/7 Home Rescue really come to your rescue? Read customer reviews about this company for appliance cover, boiler cover, boiler repairs & appliance repairs. Or if you're looking for a company to provide you with heating systems, you can check out this company or similar companies' reviews on BritainReviews.
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AVOID AT ALL COSTS - AWFUL CANCELLATION POLICY!!!!!
I pay for their boiler cover around £7 a month. I recently “used” the service where I had to pay £75 call out charge for an engineer to come out and not fix the problem! So I am paying monthly and when I do need to use them I need to pay them again! I have since fixed the problem myself as they wanted another £190 to come back and fix it so I took it upon myself to fix the problem. I have since sold the house and have absolutely no use for the policy. I called the customer services team who were extremely unhelpful and did everything they possibly could to keep me as a customer. Before being on hold for around 10 minutes she came back to me with one last trick to keep me as customer when she was all out of ideas. I was told that as I have “used” the policy (even though I paid them £75 for the privilege of using my own policy) I can’t cancel until my “renewal” - I pay for this service on a monthly rolling direct debit so wasn’t aware I had a renewal but ok. She then told me that renewal was February 2022! So that means I will be paying £7 a month for 10 months although I have absolutely no use for this policy as I don’t even live in the house anymore. So what am I actually paying for? There’s no service to be offered. If I want to pay a cancellation fee this is £190! So they have trapped me into a contract for a service I have no use for what so ever. And offered absolutely no customer service to help me with this matter. On their website it stars that if you are outside of your 14 day cooling off period you can cancel anytime whether you pay as a direct debit or annually. What I have been told on the phone is the complete opposite of this. Im not one to usually write these sort of reviews but I have never come across a company with such a useless, backwards unhelpful and frustrating cancellation policy. AVOID AT ALL COSTS!!!
Avoid at all costs. Customer service is terrible. Didn't listen to anything, Cancelled engineer on day of service even though I had to keep rechecking to make sure he would call. I went ballistic as took day off work for them as a Landlord I had to go to the properties after my meltdown they then rang within 1/2 hour to then get the engineer to call. They rang to say no one at property so engineer left. No engineer was there. They took my number down wrongly even though I went through it several times. I asked for engineer's number, but they wouldn't give it. I can go on telling you of what I've been through with them. They just mess you about. No one knows what each other is doing. They charge you call out fees of £75 even though you've paid the excess in the policy! Absolute disgrace.
I have 3 properties cover with them. I remember it was setup easily. From that day till now, they never give me chance for any complaint. Prices are very competitive as compare to other providers. Engineers are polite and very professional. Staff! I love them. Thank you 247 Home Rescue for providing me cover with ease.
These guys are a massive support. We found our boiler is badly broken and BER. They helped us installing a new boiler on fantastic cost. Guy who installed it was very professional. He left the place up and running, neat and tidy! Thumbs up to whole team
Been a boiler care customer for 3 years. Service in March highlighted minor damage caused at the previous years service. Engineer reported back stating it had to be replaced. 24/7 denied any liability and advised the part was no longer covered on the warranty. There followed a long series of emails where Is had to prove that the readings on the previous service sheets could have only been obtained by removing the damaged part. Had to mention legal action. After 3 weeks they changed their minds and agreed to the repair. Was to be done today but guess what - they cancelled and rearranged dates as the ubiquitous Worcester Bosch part was unavailable. We wait with fingers crossed. To add insult the engineer is who located the damage then caused further damage which dumped water over my work surfaces. To be fair they fixed that part pretty quickly. Before this year I had no issues but I am seriously concerned by the variable levels of customer service.
Beware. I booked cover for my vulnerable elderly mother on the condition the boiler was service before Christmas. The boiler broke down just before Easter and I found out the boiler had not been serviced. They still charged £95 to come out. They then sprayed oil on the damaged fan (it has dried out something the engineer said would have been seen and rectified had they serviced in December). The engineer then service the boiler telling me that the replacement was easy and certainly economically viable. He left and it broke down again minutes after. Although they dont keep spares on the van he was guilty enough to leave mum with a fan heater that she has relied on for 5 days now. 2 days later I got a message from the keep warm team to tell me that I would need to buy a new boiler (even though they serviced the old one. The rationale was the fix would cost £395. I called a local plumber who told me the £95 call out (which they describe as an excess) is outrageous for 4 mins oiling the fan and would never have worked. The actual price in labour to fix a new fan was £60. So if you want to throw away money and sit freezing over easter with no hope of a repair then 247 Home Rescue can do this for you. Otherwise avoid.
Very poor service Took £95 within 5 mins of making claim. Took engineer 2 days to get to us in sub zero temperatures. Even although we were classed as vulnerable being pensioners. Told we needed a new radiator that was leaking , policy showed parts and labour inc but in the terms and conditions radiators are not classed as a part and not covered. Feedback from complaint was that it was my fault for not reading the terms and conditions
I'm not sure what the service offering is of this company. We had a leak from our hot water tank and I reported it . They did not get back to me for two days despite me calling back to ask for advice on how to stop the leak while we waited for a response ....they said the team which deal with advice had gone home ... 24/7?? !! I had to get an emergency engineer out to fix the leak. When 24/7 eventually did call back, I was told that this was not covered under the service agreement , so I was not entitled to any parts or labour costs. So basically you pay £24 a month to get your boiler serviced ... any emergencies you have really need to sort out yourself. I cancelled the contract after this .
BEWARE THE T&Cs SMALL PRINT Section 29 Cancellation, page 8/9 - & especially their claim of "No long term contract". Once you are betond the first 14 days, then their month to month (as repeatedly advertised) does not apply - IF you've had a product service or fault call=out. NOTE: also you are charged £75 per call-out. If you want to cancel then you will be charged - in my case they want £144. Their engineer was great both at servicing & fault repairing, however their T&Cs need close checking. They also warn that you should regularly check the T&Cs forANY changes they may make mid-term.
Complete rip off. Had a policy with them that included a free annual service. Their engineer came to do service and told me the boiler needed a new part. He said he could not replace the valve as part of the service and I needed to pay £95 for an emergency call out. I did and the same engineer came back the following week. He cleaned the electrodes and said the boiler was fixed. I complained as the cleaning should have been done as part of the service. They offered me £40 back from the £95 and told me the service is only a visual inspection. This is false advertising and I have made a complaint about it to the Advertising Standards Authority. Avoid this company
Absolute joke of a Company - signed up three/four years - First 2 years I had to phone them to arrange the yearly boiler service check - 3rd time the engineer came out he said about putting something in my radiators - I said don’t bother - he advised me that I had already been charged for it as they had already take £30 out my Account without my permission- I phoned them And emailed them on a number of occasions and never got the money refunded. This year I decided to wait on them contacting me about the yearly boiler service we are now in March and no one from the Company has been in touch so I took out another policy with another company and cancelled the direct debit to 24/7 in one day I have had an email, a text and a phone call told them too late - would never advise anyone to sign up to them - this was what I was told was included in my monthly payment well they were paid for 14 months and never received any Annual Boiler Service, Any Gas Safe Check, Carbon Monoxide Check but they still took £18 out my Bank every month - I would suggest anyone who has any kind of Policy with them to check their Bank Account as they started taking money from my Account for Car Breakdown that I never even asked for or arranged as I already had it with my Car Insurance Policy!!!!!!!!!!
Backstreet crooks ! Headed by Ranjen Gohri and unfortunately we dealt with the Rude Hailey in technical!! Charged £60 inspection fee then a £12 a month for 2 years and just paid £75 call out charge to be told we’re not going to fix it due to age even though they were aware be insurance began! Will start legal proceedings! Please stay clear
Very poor service, I feel they want to ripe me off, engineer came in didn't fix it and Want more as well, they are not interested in fixing boiler only in selling you a new one. They even ask you to rate it before using the service as soon as the policy bought they start calling and texting to give them good rating this is why they have hight rating, my advice go with another company.
This company is a scam ! . I took boiler cover from them as they very blatant advertised “monthly rolling contract” , however, after two years when I called to cancel, then to my surprise they said I cannot cancel as I am in a contract !! . The paper they sent be clearly stated that it’s a monthly rolling contract. After I complained they said that customer automatically enters into a contract if an engineer attends a call !! This is really strange ! . These people are cheats of the first order and I will take them to courts. The funny thing is they have 4.5 stars in Trusted Reviews
Please do not take a contract out with this company. They are total scam artists. I am paying £16.99 per month for absolutely nothing, and I am trapped in a contract with them for another 9 months. Having waited 3 months for a boiler service, an engeneer was sent out, who tried to fix an existing issue with the boiler, which he didn't manage to do. After he left I found I was left with a leaking boiler in my kitchen, leaking water all over my kitchen work tops. Calling 247 home rescue I was informed that I would have to pay £75 for someone to come out and fix the issue. Not happy with this I requested to speak to a manager. I was told I would have to wait for a manager to call me back. 6 days later, after several attempts to get one of these managers on the phone every day, I finally spoke to one, who confirmed that I am not covered for this breakdown and would have to pay £75 for them to fix it even though it was clearly caused by their own engineer. I said I would like to end my contract with the company, only to be informed that I am stuck in a contract paying for cover that does not exist for another 9 months. This company may as well be breaking into people's houses stealing their money. The worst company I have ever dealt with. I hope this stops some people from falling for this bunch of scam artists.
Absolute joke. I had waited weeks for a boiler service and had arranged for a radiator system clean which was recommended by the team. The day of the service I had a missed call from the company which I called back straight away. I was told that the engineer had been to my property and because I wasn't home the appointment had been cancelled! I was home, no engineer came to my property at all. I had to arrange another date for next week. I then went out to do some shopping and received a text to say the engineer was on his way! I rang the company to ask why the engineer was on his way when the appointment had been arranged for next week? I was told there had been a glitch on the system!!!Today I have checked my bank account and seen that the extra money for the radiator system clean has been deducted from my account but the work hasn't been completed! I called the company and was told I couldn't speak to a manager. ARE YOU JOKING? absolutely disgusting!
There are currently 203 customer review posted about 247 Home Rescue. On average, they received a star-grading of 3/10, with 27% of the reviewers indicating that they would buy from the brand again.
What services or products do 247 Home Rescue offer?
247 Home Rescue is mainly active in the General category, more specifically with House & Garden, Software Solutions.
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