Of course you want to live comfortably, and nowadays that includes all the equipment, devices and other modern things we are used to. You will want your house to be nice and warm and you want to be able to use the appliances that you have in your home. If your heating breaks down or your dishwasher or washing machine breaks down, that can become quite unpleasant and uncomfortable. So if something does break down, you will want it to be fixed quickly and effectively. 24/7 Home Rescue is a company that provides covers and repair service for boilers and other appliances. You can find their premiums on their website, but that tells you nothing about the service that they provide. It also does not tell you if the company really comes to your rescue at a time when you really need them. Customers that have dealt with 24/7 Home Rescue before can tell you that. Read their customer reviews with their experiences, opinions and more to get a clear view of what this company does. These reviews can help you decide whether you want to cover your stuff at 24/7 Home Rescue or not.
About 24/7 Home Rescue
24/7 Home Rescue is a company that offers cover and repair service for your boiler and other appliances that you have in your home. They can help you when your boiler breaks down, when your washing machine has problems, when your dishwasher does not work the way that is should and many other cases. They have several boiler covers. They all provide unlimited 24/7 callouts, nationwide coverage, unlimited claims, boiler breakdown service. The more elaborate policies also include extras like cover of the external and internal plumbing and drainage, cover of the central heating system and a gas safety check. The basic appliance cover included your washing machine, tumble dryer and combined fridge freezer. More elaborate policies also include dishwashers, separate fridges and freezers, American fridge freezers, electric ovens, gas hobs, ceramic hobs and master cookers.
24/7 Home Rescue tells how to avoid electrical emergencies: because it's always best to avoid
Services of 24/7 Home Rescue
As mentioned before, they offer 24/7 repair service for your boiler and appliances. If you make use of their services via your cover, you will not be charged for labour or parts. You can contact them via a live web chat, via telephone or via email, all of which can be accesses via their website.
About 24/7 Home Rescue
Complaints, Compliments and Tips for 24/7 Home Rescue. Have you made use of the services of 24/7 Home Rescue in the past? That you can tell us what you think about this company. Do they help you in times of need? Does the premium cover the expenses that you would have had without a cover? And what are the people at 24/7 Home Rescue like? Did you encounter any problems and how did their customer service treat you and your complaint? Let us know by leaving a review with your experience, opinion and more. Others can benefit from your experience when they try to decide whether they want to cover their boiler and other appliances at 24/7 Home Rescue.
Does 24/7 Home Rescue really come to your rescue? Read customer reviews about this company for appliance cover, boiler cover, boiler repairs & appliance repairs. Or if you're looking for a company to provide you with heating systems, you can check out this company or similar companies' reviews on BritainReviews.
Read independent reviews, consumer experiences, feedback and complaints right here! Get to know the best online shops and service providers from the impressions they with people. Customers now get to decide which brands are worthy and which are not!
Avoid at all costs. Customer service is terrible. Didn't listen to anything, Cancelled engineer on day of service even though I had to keep rechecking to make sure he would call. I went ballistic as took day off work for them as a Landlord I had to go to the properties after my meltdown they then rang within 1/2 hour to then get the engineer to call. They rang to say no one at property so engineer left. No engineer was there. They took my number down wrongly even though I went through it several times. I asked for engineer's number, but they wouldn't give it. I can go on telling you of what I've been through with them. They just mess you about. No one knows what each other is doing. They charge you call out fees of £75 even though you've paid the excess in the policy! Absolute disgrace.
I have 3 properties cover with them. I remember it was setup easily. From that day till now, they never give me chance for any complaint. Prices are very competitive as compare to other providers. Engineers are polite and very professional. Staff! I love them. Thank you 247 Home Rescue for providing me cover with ease.
These guys are a massive support. We found our boiler is badly broken and BER. They helped us installing a new boiler on fantastic cost. Guy who installed it was very professional. He left the place up and running, neat and tidy! Thumbs up to whole team
Do NOT touch these people with a barge pole!! they claim to be 24/7 but left our family including an 82-year-old lady with no heat and no hot water (in January) for 3 days before coming out. They then upsold me to a call out of £199 to include parts but the boiler started working when their engineer finally turned up. So he literally turned it on and left after 10 mins (im not blaming him at all). I spoke with teh company to explain this as I was happy to pay the £95 call out but was asking for the balance of £104 to be refunded as nothing was done) but they wont listen!! I would have given 0 stars but that is not possible. I feel ive been completely taken for a ride. Terrible, terrible company!!
I am writing again as I am still yet to hear back about my original complaint about the terrible service I have received from your company. Our boiler stopped working in December and as we had a homecare plan with you we called and were told an engineer could come a few days later to look. When he arrived he informed us that it was a blocked pipe and he was not able to fix this and that 247 would be in contact with us. I was not called back until 9 hours later where you informed us you would not be fixing our boiler and that you do not cover blockages in any of your plans. The person who spoke to me was rude and showed no care for the fact I had been left with no heating or hot water and had a 5 year old child in the house to keep warm. Having sorted the blocked pipe issue with another company our boiler was now leaking water and still not in working order. I called again at the end of December and someone was sent 2 days later. This time the engineer said that there was a part that were cracked and needed replacing and that 247 would be in contact with us. You did not contact us even though the appointment was at 8.30am in the morning. By 4pm I started making calls and sending messages myself. Again those on the phone were rude and after being put through 3 times to the 'correct' department I was then told everyone had gone home for the day, even though it stated on the phone it was open till 5pm. A manger did then call (after I kept complaining about the service) to say my boiler was beyond economic repair but he could tell me no more until the following day!! The following day I called to be greeted by a member of staff just trying to sell me a new boiler! I declined and asked for the manafacturers to come and look at a further cost to myself who came and fixed the issue 3 days later by replacing 1 part!!!!! I have several complaints about this awful service. 1.rude staff members on the phone, who have no care or consideration for customers. 2. The long waiting times to be called back to be told what the problem is. Both these delays meant many more days without heating or hot water for my family. 3. Your plans are worthless as you are not actually prepared to fix any issue us seems. 4. How can you possibly have said my boiler was beyond economic repair when the manafacturers replaced 1,just 1, part of my boiler and then it worked.
I wish for someone to please get back to me to explain how much money I will be receiving back from you as compensation for the rudeness, time wasted by your company, and the fact that my boiler was clearly not beyond economic repair. You cannot say it's because the manufacturer has cheaper parts, as he literally changed one part. You should be refunding me the money I paid on top of my original plan to have someone else come to look.
Awful awful service, I have never come across anything like it My account number is.. MS0256929
I would not recommend this company as I tried for 3-4 months to arrange a service and it proved impossible. When I eventually managed to get a date they didn’t turn up. I gave up in the end. I would not have confidence in them dealing with a breakdown efficiency. Covid can not be used as an excuse, as it was Oct to Dec when I needed the service and we are a low tier area.
Worst company ever, don't get boiler cover with them as they will worm their way out of paying for the parts and under value your boiler to get you to pay for a new one. They have left a family with two boys under 5 with no heating and water over Christmas. Avoid and go with one of the bigger firms. First time I have reported a break down in two years and this is how they treat customers.
The worst company that I have ever had the displeasure to use and should not be allowed to trade. The reason that this company is careful that it does "not offer contracts of insurance" is that they would then be regulated by the FCA and would soon be exposed as the fraudsters that they are.
They are very efficient at taking your money but cannot even send round an engineer with the necessary qualifications to carry out the work required to a boiler despite being given all of the necessary information.
Terrible service. They took my yearly contract fee, then when I had a home emergency they took another excess fee. Then refused to fix the home emergency but kept my excess fee. Their emergency contract is completely worthless as clearly if you read any genuine review you will see that they try to get out of actually fixing anything but nonetheless take more money from you any chance they get.
They tried to get me to post a five star review on trust pilot immediately after I had taken out the cover. They were oh so polite when they called me asking me if I was happy with the ease of booking the policy online. I said yes and so they asked me if I could please post a five star review. I said I would wait until I actually had an Emergency and received some service from them! It is absolutely ridiculous that this is the manner in which they get five-star reviews out of customers. I unfortunately took out their policy based on their apparently decent rating. I just want to warn potential new customers to please not do the same.
this company is a total scam, they promise everything and deliver fa. i have a pending court case. i had cover for my boiler. paid an "excess fee" of £75 but they didnt repair the boiler. so i want the excess fee back. ..btw british gas fixed it no problem!! also 44k reviews? lol most of the 5 star ratings are made up.
! Read the small print ! Had a boiler issue that apparently needed a £300 repair , said this was beyond economic repair for the boiler (boiler only 8 years old) , Salesman trying to sell me a new boiler £££. No ways of a reasonable conversation with them to negotiate 👎 They automatically cancelled my contract without my permission as I had hadn't agreed the repair, they also deleted my app login. Since had repair done elsewhere and cost only £100 !
Not the fault of the plumber , they were very good. But very poor service on the contract side of things
Please stay well away from this very dodgy cowboy company, this company guises itself in two names 24/7 and Warranty People, every claim you make is at their discretion, you realise that when you read their terms and conditions, so basically they don't cover anything, you end up paying hundreds of pounds for repairs.
Terrible service we have a water leak insurance says covered now been told not covered .got to dig up the garden driveway ourselfs to find the leak ..i would if i could but im 65 and my husband has just had a heart bypass..so been robbing us of the £40 month for nothing.
The boiler in the flat I let stopped working. Call to 24/7 to log the issue and request an engineer on the Saturday morning, bank holiday weekend. I was informed that the earliest appointment was the Thursday. I explained that this didn’t really fit with what I thought was a rapid response and was informed a few hours later that Tuesday was the new day for the appointment. Again, I requested further calls to see if an engineer could attend sooner and was informed, after a few more calls, that I would receive a call on the Monday from the engineer to arrange the visit. I received no call. I ended up calling them myself and as it was too late sorted a visit for Tuesday after prearranged work that he already had would be completed. That visit didn’t happen either.
I finally received an engineer at 7pm on the Wednesday night. This engineer expressed a dislike for jobs from 24/7 as he didn’t like how it operated. He pretty much dismissed the repairs to the boiler as he couldn’t locate the relevant number to identify specific parts for repair, even though it was written on the manual. Also identified was 1 concern which he said made him feel uncomfortable with working on the boiler, the water overflow exited straight as opposed to having a bend on the end directing any overflow back against the wall. These concerns were never an issue for other engineers, also arranged by 24/7 who have completed services and safety certification on previous years.
After a number of calls, in which I offered to send a photo of the registration number required by the engineer, on the official sticker, I was told my boiler was also beyond economical repair. The previous paragraph in the same email stated a cost of repair couldn’t be identified as the parts couldn’t be costed due to a lack of the registration number! I ended up paying for the work myself, and the adjustments identified by the engineer who did visit and this all came to a cost lower than the economical repair value of the boiler, including the call out fee I had to pay too.
A lengthy email was sent to 24/7 specifically answering every point in emails they had sent to me which gave a reason as to why they wouldn’t cover the cost of repair. Every point was shown to have no validity in its reasoning and I made the case that the cost should have been covered.
This was finally agreed with by 24/7 who offered to cover the cost, but not the money given to my tenant by way of apology for the inconvenience. However, I then had to agree to another 12 month contract with them. Alternatively they offered to refund my excess paid and the contract would stay cancelled. I said I was unhappy with both as I didn’t feel a resolution was reached in the slightest, and was pretty much told fine. That was the last contact I had, no refund, no goodwill gesture, nothing.
I don’t doubt that they may have had success stories, and that maybe some of the engineers on their books aren’t as good as others, but 24/7 should take overall accountability and they failed me in this case on all counts.
I will always avoid in the future and would always advise others too also.
There are currently 180 customer review posted about 247 Home Rescue. On average, they received a star-grading of 3/10, with 100% of the reviewers indicating that they would buy from the brand again.
What services or products do 247 Home Rescue offer?
247 Home Rescue is mainly active in the General category, more specifically with House & Garden, Software Solutions.
I have read all the reviews. What now?
Did you get a positive impression from the reviews? If so, then you can place your order on the 247 Home Rescue website with confidence. If not you can find many other brands to read about on our website!