BritainReviews

    Reviews 247 Home Rescue

    Of course you want to live comfortably, and nowadays that includes all the equipment, devices and other modern things we are used to. You will want your house to be nice and warm and you want to be able to use the appliances that you have in your home. If your heating breaks down or your dishwasher or washing machine breaks down, that can become quite unpleasant and uncomfortable. So if something does break down, you will want it to be fixed quickly and effectively. 24/7 Home Rescue is a company that provides covers and repair service for boilers and other appliances. You can find their premiums on their website, but that tells you nothing about the service that they provide. It also does not tell you if the company really comes to your rescue at a time when you really need them. Customers that have dealt with 24/7 Home Rescue before can tell you that. Read their customer reviews with their experiences, opinions and more to get a clear view of what this company does. These reviews can help you decide whether you want to cover your stuff at 24/7 Home Rescue or not.

    About 24/7 Home Rescue

    24/7 Home Rescue is a company that offers cover and repair service for your boiler and other appliances that you have in your home. They can help you when your boiler breaks down, when your washing machine has problems, when your dishwasher does not work the way that is should and many other cases. They have several boiler covers. They all provide unlimited 24/7 callouts, nationwide coverage, unlimited claims, boiler breakdown service. The more elaborate policies also include extras like cover of the external and internal plumbing and drainage, cover of the central heating system and a gas safety check. The basic appliance cover included your washing machine, tumble dryer and combined fridge freezer. More elaborate policies also include dishwashers, separate fridges and freezers, American fridge freezers, electric ovens, gas hobs, ceramic hobs and master cookers.


    24/7 Home Rescue tells how to avoid electrical emergencies: because it's always best to avoid

    Services of 24/7 Home Rescue

    As mentioned before, they offer 24/7 repair service for your boiler and appliances. If you make use of their services via your cover, you will not be charged for labour or parts. You can contact them via a live web chat, via telephone or via email, all of which can be accesses via their website.

    About 24/7 Home Rescue

    Complaints, Compliments and Tips for 24/7 Home Rescue.
    Have you made use of the services of 24/7 Home Rescue in the past? That you can tell us what you think about this company. Do they help you in times of need? Does the premium cover the expenses that you would have had without a cover? And what are the people at 24/7 Home Rescue like? Did you encounter any problems and how did their customer service treat you and your complaint? Let us know by leaving a review with your experience, opinion and more. Others can benefit from your experience when they try to decide whether they want to cover their boiler and other appliances at 24/7 Home Rescue.

    Does 24/7 Home Rescue really come to your rescue? Read customer reviews about this company for appliance cover, boiler cover, boiler repairs & appliance repairs

    247 Home Rescue
    Reviews, complaints and customer experiences (67)

    3
    21% Would buy here again!
    Ordering
    rating
    3,2
    Service
    rating
    2,8
    Pricing
    rating
    3,2
    Delivery
    rating
    2,8

    All reviews

    Read independant reviews, consumer experiences, feedback and complaints right here! Get to know the best shop place your (online) order. Everybody together now decides which shops are worthy and which aren't!

    Landord Cover

    Customer ref WS0303653

    Avoid Avoid Avoid

    DO NOT use this company. Our tenant was without heating or hot water for 24 days as a result of their incompetence. They diagnosed a broken boiler, we paid over 2K for a new one to be fitted and It took them 15 days from when it was installed to get the brand new boiler working, charging us extra for things that didn’t help along the way. We lost so much money as our tenant understandably stopped paying rent. The emotional stress and strain was incredible, to us and our tenant. Her relationship broke down as a result. We have filed 3 complaints online and none of them have been addressed. The first complaint was filed nearly 8 months ago. They promise to get back to you in 8 weeks.

    They are happy to call us to ask why we don’t want to stay with them however, when we asked about the complaints we made( this was last week ) they couldn’t see this on file. The guy asked us to send him the complaint, we did, and then got an email back asking us to file a complaint via the same system that has failed 3 times before. This company is a joke if you have a problem. They outsource the jobs and the engineers dont always know what they are doing. 24/7 is a joke as it gives you the impression your job will be completed quickly when that could not be further from the truth. Please don’t get caught like we did. It has scarred us, it really has. There is no possible way they can justify this level of service.

    By: K ferguson11-10-2019
    Ordering
    rating
    Service
    rating
    Pricing
    rating
    Delivery
    rating
    Would buy here again
    NO
    2
    rating

    Boiler brake down cover

    My boiler has broken down and an engineer attended on Thursday to look at the boiler. He advised a part needed to be ordered and he would return to fit the following day. He did just that but unfortunately the boiler has broken down again since.

    I am now advised by 247 that a new PCB board is needed.

    The below is the truth and honestly exactly what happened.

    A 247 manager called me to advise that they only cover 60% of my boiler and the PCB is not covered in that 60% Dose anyone really take out boiler breakdown cover to cover only 60% come on 247 really???

    He then continued to advise me that my boiler is only worth £330.00 and is beyond economical repair. I have no idea how they managed to come to that estimation of what my boiler is worth but 247 say the repair is more costly than the part so they will not repair it.

    247 then advised that they can send the manufacturer out to replace the PCB at a cost to me of £268.00

    The other option was to buy a new boiler fully installed for £399 yes £399 wow - oh but you have to sign up to 100% yes 100% breakdown cover for 10 years at £25.00 per month.

    247 i have provided my service contract number when i submitted this review.

    I pay 247 16.99 a month for my boiler cover and thIS is just robbery what they have done. They have not even said they will contribute to part of the board cost.

    What ever you do please do not take out boiler cover with 247 as this is what you have to deal with. Pay the extra and get British Gas cover and have peace of mind.

    Look forward the response from 247 home rescue

    I will update with the outcome of this on this website

    By: Lee18-09-2019
    Ordering
    rating
    Service
    rating
    Pricing
    rating
    Delivery
    rating
    Would buy here again
    YES
    2
    rating

    Landlord Deluxe

    AVOID THIS COMPANY LIKE THE PLAGUE - really difficult to arrange the service and then the engineer deemed boiler dangerous due to a water leak - no communication from engineer or 247 home rescue received - they left 2 kiddies with no hot water. I contacted 247 home rescue and was promised a call back within 24 hours, still waiting!
    I complained and got a rubbish email back saying that the boiler had been deemed dangerous and left inoperative due to a gas leak - in fact the boiler was left switched on as the so called engineer just said it will break eventually. I responded to their email stating what the engineer had said and they just do not respond - extremely shoddy cowboys and rip off merchants.

    By: beverley jones16-09-2019
    Ordering
    rating
    Service
    rating
    Pricing
    rating
    Delivery
    rating
    Would buy here again
    NO
    2
    rating

    Boiler Cover

    To be honest I have had no reason to review their actual service other than the first annual service after taking out the policy. This appeared to have been completed competently.
    However, once I had taken out the policy I began to have doubts and looking at the detailed Ts & Cs I called them a few times to clarify certain points. The customer service team were not very conversant of their policy conditions and just tried to fob me off.
    Whilst in the 14 day cooling off period I considered cancelling but as I was soon leaving the country for 6 months I didn't want to leave the family without cover whilst away.
    During the past months I have had several reminders that my boiler is due its annual service.. They seem to do 3 annual services a year.
    I never took them up on these services because I was convinced they would bill me.
    I simply do not trust them.
    Whilst checking my bank DDs recently I noticed one for this company. I did not set this up, they must have taken my details from the single payment I made at the time of purchase. I really don't remember setting this DD up.
    So I cancelled this DD because I am now in month 11 of the policy and advised my bank not to allow this company to add a DD from this company again.
    It does appear from the many reviews here that they have a history of taking money from customer accounts. I'm just happy that I did not have any problems during my contract which I'm convinced would have caused me problems.
    I simply don't trust them.

    By: L Samui19-08-2019
    Ordering
    rating
    Service
    rating
    Pricing
    rating
    Delivery
    rating
    Would buy here again
    YES
    4
    rating

    full boiler cover

    They take money out of your account when they shouldnt, I joined in January 2018 and paid them for one year, in January 2019 they took money out of my account without prior warning which was £231! I called to cancel they offered me a discount rate of 168.68, which I accepted and they refunded me the difference of £111. this morning July 8th they took another £168.68 which I noticed (I dont normally check but luckily it was the last payment so i spotted it, I called them and they claimed "system error". I'm just wondering how many people could they have done this to and people have not noticed! I cancelled my direct debit and told them to not renew me again as i dont trust them tbh,

    also the boiler service tbh was really bad, the guy didnt actually service the boiler he inspected it which isnt the same.

    By: rasha08-07-2019
    Ordering
    rating
    Service
    rating
    Pricing
    rating
    Delivery
    rating
    Would buy here again
    NO
    2
    rating

    Landlord gas boiler cover

    Advertising as taking care of everything, but no service unless you pester them. App doesn't let you book a service or see your info. Can't use the website either to book a service.

    When they eventualy come out, they leave a fault, so that you have to call them back for another visit.

    Might have been unlucky twice, but think it is two much of a coincidence :-(

    My Mum always told me, buy cheap, buy twice, with this company seems to be the case.

    Also when they come and make a mess, good luck trying to cancel, you'll still need to keep paying them for another year :-(

    Customer services not very understanding of the problem's when you point them out (makes you think that it's part of the money makeing racket, and they are hardened to it)

    Given one star, as you can't give less. Hope this review helps someone else get bad service from this company.

    By: Simon03-07-2019
    Ordering
    rating
    Service
    rating
    Pricing
    rating
    Delivery
    rating
    Would buy here again
    YES
    2
    rating

    Boiler breakdown

    Never claimed from them. In spite of this they decided to charge me for additional car breakdown cover without my authority and dipped into my bank account. When queried they told me they had permission because a lead was created on money supermarket when I got a quote for boiler cover.

    By: Ruby02-07-2019
    Ordering
    rating
    Service
    rating
    Pricing
    rating
    Delivery
    rating
    Would buy here again
    NO
    2,5
    rating

    Landlord Policy covering drainage, plumbing and heating

    Absolutely terrible company-Avoid them at all costs!

    Long story short is that I bought a landlord cover with them and regret it till date.
    The boiler stopped working because of an issue with some parts and this caused the immersion heater in the hot water tank to go into overdrive. Not surprisingly, it tripped and caused failure of electric supply in the kitchen. However, when the Engineer came around he simply bypassed the immersion and ran away saying that the immersion is not covered. I told them that I am fine without immersion but the boiler needs to work. However, this company gave me some convoluted excuse (I have full communication) and refused to attend to this boiler emergency. The boiler was not working for more than 3 days and then I had to go outside and spend money to get this working. They refused reimbursement and now I am having to take them to court!

    By: Dino Mahi19-06-2019
    Ordering
    rating
    Service
    rating
    Pricing
    rating
    Delivery
    rating
    Would buy here again
    YES
    3,5
    rating

    Boiler Cover

    Short story: After a contentious initial boiler service the company decided they didn't want to cover it. They sent an email to confirm the cancellation but proceeded to take 15 month's Direct Debits. When approached for refund they refused and said case was closed despite me evidencing to them their own email and them stating they have no evidence of me asking to cancel the cover!!).

    Took them to small claims court (very easy to do online - takes no more than 20 minutes and £25!). They received the summons and hastily arranged to refund the court cost and my money they had been holding on to.

    This borders on fraudulent practice: Companies like individuals make mistakes (I should have cancelled the DD mandate) but it's how they react that you really find out about them. It was clear they had taken money for a service they did not provide and yet despite overwhelming evidence point blank refused to accept to pay the refund. Had they simply accepted the mishap and refunded me as most big companies do with question (is this example of small company attitude?) then this review would not have been made and potential customers lost.

    Bad experience from start to end. I certainly would not recommend these based on my experience. This company are miles cheaper than British Gas (who I think are overpriced) but is this yet another example of you get what you pay for (rhetorical question)?

    By: M Patel14-06-2019
    Ordering
    rating
    Service
    rating
    Pricing
    rating
    Delivery
    rating
    Would buy here again
    NO
    5,5
    rating

    Appliance cover

    Took out the policy 2months ago, tried to make my first claim on my range cooker, one of the ovens wasn’t heating up when I called up was told theclaim had been rejected as only one of the ovens wasn’t working they will only fix it if the whole range doesn’t work. Wasn’t told this when I took the policy out and customer service attitude was “computer says no” After being with British Gas for the past 15 years never had a problem claiming for the same thing, will be cancelling the policy and going back to them.

    By: Jacqueline 12-06-2019
    Ordering
    rating
    Service
    rating
    Pricing
    rating
    Delivery
    rating
    Would buy here again
    NO
    4
    rating

    Nothing positive to say about my experience- read for yourself!

    Do yourself a favour and pay a bit extra with another provider and avoid these cowboys at all costs.
    24/7 insisted I have my boiler service early in my contract then charged me £60 for having it completed early. It then took over 6 weeks to even get a date agreed for my boiler service, this is after having to make many many phone calls to get it sorted. Date gets arranged then gets cancelled on the day by 24/7, different reasons provided depending on who I spoke to. Further hassle on my part to get another appointment. Engineer attends to do the service then after leaving the property I realise there is now a GAS LEAK from the boiler! Engineer comes back out and says it was caused by him not tightening the pressure test valve enough but not to worry it was “only a little leak, and it was only leaking when the boiler was running” (Apparently that makes it ok!) Complained to 24/7, no response for weeks so again I was having to chase them up numerous times. Eventually gets a response over 9 WEEKS from logging my complaint and they said they don’t agree that the engineer left me in any danger (with a gas leak!) because when he came back out he didn’t need to change any parts. Utterly ridiculous. Was offered a “gesture of goodwill” of 2 months free- worth less than £10. Told them I wasn’t interested and considered the contract breached due to their engineers negligence and the length of time taken to respond to the complaint (over the length of time they stated in the contract). They told me I would need to pay a £144 cancellation fee- just to be clear this is more than the TOTAL annual contract cost in full! Obviously after another set of lengthy phone calls I have come out of contract without paying for it. This is a terrible company with appalling service. There is no accountability and the poor people who work in complaints are left to pick up the stick- not once did a manager or someone senior contact me regarding my complaint or even acknowledge it and every response I had from 24/7 was as a result of me chasing. Without a doubt the most frustrating and stressful service agreement I have had in my life and I was only with them 3 1/2 months!

    Avoid, Avoid, Avoid! You have been warned, take out a contract with them at your peril!

    By: Zoe Scanlon28-04-2019
    247 Home Rescue29-04-2019

    Dear Ms Scanlon, We regret to acknowledge that you continue to pursue this matter despite having received a full and reasoned response by the Legal and Compliance manager here at 247 Home Rescue. When our engineers go out to do a service; they perform tests as is required. The tests clearly showed that there was no leaking of gas at that point, otherwise the engineer would have detected it and dealt with it in relation to the emission tests which have to be carried out as part of a service. Our engineer would not leave you in any potential health difficulty as a result of failing to deal with a leak. We do take your point that subsequently you contacted us to advise that you could smell gas. However, we understand that an engineer attended and it does not seem from your account that any significant work was performed or parts changed aside from checking the tightness and pressure. In the circumstances we are satisfied having investigated your complaint that you were not left in any difficulty or potential health hazard. Legal and Compliance 247 Home Rescue

    I’m Zoe Scanlon 01-05-2019

    Dear Legal and Compliance, thank you for finally acknowledging my complaint, having previously left the Social Media team to respond to me. The response I received from 247 was in fact only to part of my complaint- if you check your records and review the complaint I submitted online on 18th February you will see that, that part has not been responded to at all. In addition your ‘full’ response did not acknowledge how you would explain that a gas leak occurred following my boiler service. I absolutely agree that your engineer did not change any parts or carry out any significant works in that visit. However the engineer did advise me that the gas leak was caused by him failing to tighten the pressure check valve sufficiently after opening that whilst completing my boiler service previously. Nonetheless this issue has been reported to the Gas Safe Register for investigation so as to prevent further negligent and shoddy work being carried out in the 247 name. It’s telling that you are quick to respond to my comments when in the public forum yet you were not so quick to stick to your own contractual agreement when it comes to responding to customers complaints. Thankfully I will no longer have to deal with the poor service from 247 any more and I only hope that others read about my experience and choose to find an alternative provider too.

    Ordering
    rating
    Service
    rating
    Pricing
    rating
    Delivery
    rating
    Would buy here again
    NO
    4
    rating

    poor service

    Please avoid this company it is terrible, constantly let down. BG much better, I was with them for 10 years and am regretting moving.

    By: phil warrilow08-04-2019
    Alice26-04-2019

    To whom it may concern, I regret to acknowledge that you may have some cause for dissatisfaction in terms of your 247 Home Rescue experience and I am eager to remedy this. Please contact me directly at socialmedia@247homerescue.co.uk where I shall seek to investigate your concerns and respond accordingly. Kind regards, Alice 247 Home Rescue

    Ordering
    rating
    Service
    rating
    Pricing
    rating
    Delivery
    rating
    Would buy here again
    NO
    2
    rating

    247(HomeRisk)

    Just can't understand how this company is still operating! So depressing when I read the similarity of complaints by costumers across the country and how identical to a catalogue of bad service and money waist that i have been subjected to since I joined this joke of

    By: Muhanned07-04-2019
    Alice26-04-2019

    To whom it may concern, I regret to acknowledge that you may have some cause for dissatisfaction in terms of your 247 Home Rescue experience and I am eager to remedy this. Please contact me directly at socialmedia@247homerescue.co.uk where I shall seek to investigate your concerns and respond accordingly. Kind regards, Alice 247 Home Rescue

    Ordering
    rating
    Service
    rating
    Pricing
    rating
    Delivery
    rating
    Would buy here again
    NO
    3
    rating

    Avoid at all cost - total rip off

    Please if I can just prevent just one person from having to deal with this abomination of a company then I'll be happy. In November I made a claim and guess what – I’m not covered by my so called policy so that’ll be £200 to pay. No way, I want to cancel. That’ll be £142 to cancel. No way, I want a manager call back and guess what, they’re that inept they can’t even manage to do that. Countless ignored emails, false promises but on one occasion I was actually promised a call back on the 19th of Feb but it had to be at 3pm because the manager was in COURT!! But guess what even that call back never came to fruition. And now when they finally do respond, I get an email advising me that they will no longer correspond with me. Just says it all. The engineers are incompetent, the staff in the call centre are incompetent and so are the social media team who are probably reading this right now. So you can ignore my emails if you wish but I am not going away.

    By: Karen Wells03-04-2019
    Ordering
    rating
    Service
    rating
    Pricing
    rating
    Delivery
    rating
    Would buy here again
    NO
    3
    rating

    Terrible company

    Save yourself the stress and stay away from this company.

    By: Steve Harvey 06-03-2019
    Alice26-04-2019

    To whom it may concern, I regret to acknowledge that you may have some cause for dissatisfaction in terms of your 247 Home Rescue experience and I am eager to remedy this. Please contact me directly at socialmedia@247homerescue.co.uk where I shall seek to investigate your concerns and respond accordingly. Kind regards, Alice 247 Home Rescue

    Ordering
    rating
    Service
    rating
    Pricing
    rating
    Delivery
    rating
    Would buy here again
    NO
    3,5
    rating

    You need to be aware

    Advice to all complainants.
    As this company has a less than good reputation and clearly has issues regarding billing and or service. Everyone should follow this procedure.

    1)

    By: Lewis Dee27-02-2019
    Lewis dee27-02-2019

    It is alleged that some companies use time and difficulty in making complaints a tool in a bid to make their complainants give up. Good professional companies will always put their customer first. In addition, you are not only covered by the company's own terms and conditions but also covered under UK Law. which looks at Advertising, Sales of goods and Services, Financial Services, and many other consumer protections. 1) Make your first complaint to the telephone number shown on your agreement Letter. 2) Write to their head office address shown within their Terms & Conditions that you are placing them on notice that should the issue (detail it thoroughly) not be resolved or agreed to be resolved within 7 working days you will proceed to small claims. 3) In the case of 24/7 you may well be directed to make a complaint via their 24/7 web site BUT beware they will ask you to waiver your rights OF BRINGING the complaint into the Public Domain at any time related to the complaint. Take a screen shot of this for your case record, as it is an alleged infringement AND DO NOT ACCEPT IT 4) Now e-mail the company's complaints web site and ensure you request that a copy of your complaint be passed onto the company directors. Formally advise that you have notified them to rectify the issue or that they agree to rectify the issue within a reasonable time frame and that subject to not gaining such agreement , that immediately after the 7 working days prior notification already made that you will proceed to small claims. 5) Do not be fobbed off. Also during the process call your Citizens Advice centre and check that you are following the correct procedure and request they pass the information onto trading Standards. They will give you a ref; Number, use this on all future correspondence with 24/7. 6) If the company is operating a fair and reasonable complaints procedure they will communicate with you immediately but if you feel that excuses are still being made or you feel that you are being fobbed off just issue (on line) the small claims procedure. It is inexpensive and if the court rules in your favour you will be reimbursed. If or should you seek a legal advice pertaining to the issue, then part of those costs could also be recovered. If you use a third party to provide an independent or expert opinion, then those costs may also be recovered. In the case of 24/7 Home Rescue my colleague is having a an issue revolving around billing and renewal terms of the agreement and in his opinion alleged sharp practice whereby terms are changed including billing without prior written and agreed to notification has been experienced . They are however, allowing 24/7 every opportunity to resolve matters professionally and all media and agencies will be advised as to how the matter is finally dealt with. Clearly every organisation need s to be given the benefit of the doubt but it is by their ongoing actions that their reputation will be judged upon.

    Alice26-04-2019

    To whom it may concern, I regret to acknowledge that you may have some cause for dissatisfaction in terms of your 247 Home Rescue experience and I am eager to remedy this. Please contact me directly at socialmedia@247homerescue.co.uk where I shall seek to investigate your concerns and respond accordingly. Kind regards, Alice 247 Home Rescue

    Ordering
    rating
    Service
    rating
    Pricing
    rating
    Delivery
    rating
    Would buy here again
    NO
    2,5
    rating

    Joke

    Absolute joke of company paid upfront for several months to get boiler services. Called and made an appointment and used my last holiday from work. Luckily on the day I called to see if I could get the engineers contact details to get an ETA as this is when I found out that they in fact never made any booking. To be fair I did get my money refunded when I cancelled but they then proceeded to take next month's payment anyway. The customer service is abysmal takes over half an hour to get through for them only to be the most unhelpful bunch of " advisers " I've ever had the misfortune to have to speak to. Oh and also keep getting texts stating my account is in arrears despite the fact it's cancelled!!!! If you have any sense at all stay well clear and pay extra for a decent company

    By: Michael Deveney26-02-2019
    Alice26-04-2019

    To whom it may concern, I regret to acknowledge that you may have some cause for dissatisfaction in terms of your 247 Home Rescue experience and I am eager to remedy this. Please contact me directly at socialmedia@247homerescue.co.uk where I shall seek to investigate your concerns and respond accordingly. Kind regards, Alice 247 Home Rescue

    Ordering
    rating
    Service
    rating
    Pricing
    rating
    Delivery
    rating
    Would buy here again
    NO
    2
    rating

    Don't use this company it's a con

    You don't realise you have no cover until you go to claim. I paid for the most expensive cover to be told my radiators weren't covered and you had to have a full central heating breakdown!! Not what was advertised at all. I immediately cancelled and no refund will be given as I didn't cancel within 14 days. As I say you assume you are covered. There also appears to be no governing body for this company and I am unable to take it further. Stay away!

    By: Vicky Rogers26-02-2019
    Muhanned07-04-2019

    Sorry Vicky, what do you mean by "unable to take it further" Surely there is governing body to see bad practice on good advertising is not allowed to go on deceiving unsuspecting people. Otherwise we are in a world of no law and order. If you have a claim against this company go online and search for form to fill in from citizen advice/ consumer issue

    Ordering
    rating
    Service
    rating
    Pricing
    rating
    Delivery
    rating
    Would buy here again
    NO
    2
    rating

    What a con

    Am closing account, having been with them some time. Service engineer came late summer 2018, did not put things back correctly and damaged a gasket, called for an engineer who came several days later and confirmed reason for problem filled it with gunk then came back days later with correct gasket, now they want to charge me £45 for leaving as I had an engineer visit how do they justify this

    By: Norman metcalf19-02-2019
    Alice26-04-2019

    To whom it may concern, I regret to acknowledge that you may have some cause for dissatisfaction in terms of your 247 Home Rescue experience and I am eager to remedy this. Please contact me directly at socialmedia@247homerescue.co.uk where I shall seek to investigate your concerns and respond accordingly. Kind regards, Alice 247 Home Rescue

    Ordering
    rating
    Service
    rating
    Pricing
    rating
    Delivery
    rating
    Would buy here again
    NO
    2
    rating

    Stay away at all costs. Don't fall for Trustpilot ratings for this company

    Do not fall for low prices and sweet promises by 247 Home rescue. you will regret it at a later date. They will not fix your boiler. They will hide behind the T&C and especially the clause about BER. I repeat.. Stay away at all costs. If you need any further information please reach out to me if Britain reviews allows such a contact.

    By: Jaimin Desai19-02-2019
    Muhanned07-04-2019

    Hi Jaimin, I want to reach out to you and see if you have anything on offer to stop this bad practice from ripping people off.

    Mr S Parmar04-08-2019

    The Company, so called 247 Home Rescue, very similar situation, whereby, was left without hot water for almost (1) month. Took several engineers. After few visits was told needed PCB board but due to cost was told boiler was BER, when challenged, agreed to repair having paid my share of cost. The engineer did not fit PCB board and boiler kept failing. This carried on without fix and was told need more parts and no response on resolution. Was again told the boiler was BER and wanted to sign-up with Staywarm Team for (10) year contract. The Company needs to be investigated by Gas Council and Trading Standards.

    Ordering
    rating
    Service
    rating
    Pricing
    rating
    Delivery
    rating
    Would buy here again
    NO
    2
    rating

    Write your own review about 247 Home Rescue

    Your review