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    Reviews 247 Home Rescue

    Of course you want to live comfortably, and nowadays that includes all the equipment, devices and other modern things we are used to. You will want your house to be nice and warm and you want to be able to use the appliances that you have in your home. If your heating breaks down or your dishwasher or washing machine breaks down, that can become quite unpleasant and uncomfortable. So if something does break down, you will want it to be fixed quickly and effectively. 24/7 Home Rescue is a company that provides covers and repair service for boilers and other appliances. You can find their premiums on their website, but that tells you nothing about the service that they provide. It also does not tell you if the company really comes to your rescue at a time when you really need them. Customers that have dealt with 24/7 Home Rescue before can tell you that. Read their customer reviews with their experiences, opinions and more to get a clear view of what this company does. These reviews can help you decide whether you want to cover your stuff at 24/7 Home Rescue or not.

    About 24/7 Home Rescue

    24/7 Home Rescue is a company that offers cover and repair service for your boiler and other appliances that you have in your home. They can help you when your boiler breaks down, when your washing machine has problems, when your dishwasher does not work the way that is should and many other cases. They have several boiler covers. They all provide unlimited 24/7 callouts, nationwide coverage, unlimited claims, boiler breakdown service. The more elaborate policies also include extras like cover of the external and internal plumbing and drainage, cover of the central heating system and a gas safety check. The basic appliance cover included your washing machine, tumble dryer and combined fridge freezer. More elaborate policies also include dishwashers, separate fridges and freezers, American fridge freezers, electric ovens, gas hobs, ceramic hobs and master cookers.


    24/7 Home Rescue tells how to avoid electrical emergencies: because it's always best to avoid

    Services of 24/7 Home Rescue

    As mentioned before, they offer 24/7 repair service for your boiler and appliances. If you make use of their services via your cover, you will not be charged for labour or parts. You can contact them via a live web chat, via telephone or via email, all of which can be accesses via their website.

    About 24/7 Home Rescue

    Complaints, Compliments and Tips for 24/7 Home Rescue.
    Have you made use of the services of 24/7 Home Rescue in the past? That you can tell us what you think about this company. Do they help you in times of need? Does the premium cover the expenses that you would have had without a cover? And what are the people at 24/7 Home Rescue like? Did you encounter any problems and how did their customer service treat you and your complaint? Let us know by leaving a review with your experience, opinion and more. Others can benefit from your experience when they try to decide whether they want to cover their boiler and other appliances at 24/7 Home Rescue.

    Does 24/7 Home Rescue really come to your rescue? Read customer reviews about this company for appliance cover, boiler cover, boiler repairs & appliance repairs

    247 Home Rescue
    Reviews, complaints and customer experiences (102)

    3
    22% Would buy here again!
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    All reviews

    Read independant reviews, consumer experiences, feedback and complaints right here! Get to know the best shop place your (online) order. Everybody together now decides which shops are worthy and which aren't!

    Poor company

    No contract given never get back to you no confirmation of anything i e receipts of payment keep well clear of these cowboys if you want to sleep at night

    By: Jhon 06-01-2019
    247 Home Rescue 18-02-2019

    Hi Jhon, Your comments regarding the service you received by 24|7 Home Rescue is very important to us. We want customers to have a stress- free experience with 24|7 Home Rescue. We aim to take the pressure out of the emergency that you have encountered. Your report of difficulties in your engagement with us is a serious concern. Mindful of this we are eager to seek out some form of explanation and in doing so reach a resolution for the concerns raised by yourself. Please email us directly at socialmedia@247homerescue.co.uk with your customer reference number to hand and a member of our team will be more than happy to look into this for you. Kind regards, Alice Roberts 247 Social Media team

    Verified

    AN 17-02-2020

    Worst company ever, they are a scam company selling insurance & break down covers and not even registered with FCA, just complete rip off. taking legal advice to recover my monies, they have to be taken down to protect customers.

    carmel 25-02-2020

    worse company you can come across,please dont take any cover from this company .just complete rip off. when phone for a emergency ,they totally refuse the claim saying it is not covered on policy wordings .better to take home serve /British gas even though they are bit expensive who will get excellent service what you paid for

    P Tancred 26-02-2020

    I have 2 properties with you and my others with Swale. I was going to see how professional they/you were before transferring all. However, the latest was a faulty water pump. Instead of replacing (never held any on his van!) he temporally 'cleaned/'fixed' it. (Obviously a cheaper proposition for 24/7. I was told it was only guaranteed for 10 days and should it subsequently break down I would be responsible for a further excess charge (EVEN THOUGH IT CONSTRUED AS BEING A PRE-EXISTING PROBLEM!!) Worse, was that I could not cancel for 7 months as I had a call out!!!! What the hell was I paying a monthly fee for ?? They invent new terms and conditions to suit their purpose which works purely in their favour which was never, from the outset, agreed by myself! I shall be writing to Which, and other consumer watchdogs to exemplify just how poor their service really is. Disgusting and totally unprofessional. And, guess what? I shall be cancelling!

    Lidan Christie 27-03-2020

    This company is a con. I had a boiler contract with them for 6 months, my boiler was in perfect working order, they came for a annual service, and said a small plastic cap was missing (I had been using the boiler for over 10 years and never had any problems). They ended up to capped the gas pipe and promised to return in two days with the part. That was in November. Then a nightmare started. They repeated telling me they didn't have the part, after a week, I ordered the part myself online and it arrived the next day. They refused to come out and cancelled my contract. I had to take another contract from British Gas and ended cost almost £600 for the year. This company is now using the name warranty people to run the business, probably because the poor reviews.

    Jayne James 28-03-2020

    this company not only signed me up to a service I didn't agree to.."breakdown cover" but sent up a direct debit, sent no documents, when I released I was paying them twice l cancelled my direct debit. within 24hrs they contacted me to ask "why" and a brief chat I asked for a refund, he told me he would get bk to me that was February, WHAT A SHOCK I HAD TO FIND NOT ONLY THEY RESET UP THE DIRECT DEBIT I CANCELLED ON A SERVICE I DON'T WANT/REQUIRE.. SURPRISE OFFICE IS SHUT ON SATURDAY..when website says its open for business. soon all this is over I'm canceling my contract with them

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    Terrible Terrible service

    Avoid at all costs.
    Customer service is terrible. Didn't listen to anything, Cancelled engineer on day of service even though I had to keep rechecking to make sure he would call. I went ballistic as took day off work for them as a Landlord I had to go to the properties after my meltdown they then rang within 1/2 hour to then get the engineer to call. They rang to say no one at property so engineer left. No engineer was there. They took my number down wrongly even though I went through it several times. I asked for engineer's number, but they wouldn't give it. I can go on telling you of what I've been through with them. They just mess you about. No one knows what each other is doing. They charge you call out fees of £75 even though you've paid the excess in the policy! Absolute disgrace.

    By: Laura 09-04-2018
    Lidan 07-12-2018

    For this kind of service, you gave them 5 stars?

    Alice 04-03-2020

    Hi Laura, Thank you for outlining the nature of your concerns. I regret to acknowledge that you may have some cause for dissatisfaction in terms of the service received thus far. However, without a valid reference number, I am unable to investigate your complaint. Please provide this information so that I may look into this matter further for you at the soonest instance. Kind regards,

    Lidan Christie 27-03-2020

    How could you give them 5 star. This company is a con. I had a boiler contract with them for 6 months, my boiler was in perfect working order, they came for a annual service, and said a small plastic cap was missing (I had been using the boiler for over 10 years and never had any problems). They ended up to capped the gas pipe and promised to return in two days with the part. That was in November. Then a nightmare started. They repeated telling me they didn't have the part, after a week, I ordered the part myself online and it arrived the next day. They refused to come out and cancelled my contract. I had to take another contract from British Gas and ended cost almost £600 for the year. This company is now using the name warranty people to run the business, probably because the poor reviews.

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    Definitely recommend

    Great price and very pleasant engineer who came out to service the boiler.

    By: Ayaan 04-03-2020
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    Good Service

    The service was really good. Engineer was polite and came out quite fast.

    By: John Dootson 11-04-2018
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    Boiler cover

    This company is a con. I had a boiler contract with them for 6 months, my boiler was in perfect working order, they came for a annual service, and said a small plastic cap was missing (I had been using the boiler for over 10 years and never had any problems). They ended up to capped the gas pipe and promised to return in two days with the part. That was in November. Then a nightmare started. They repeated telling me they didn't have the part, after a week, I ordered the part myself online and it arrived the next day. They refused to come out and cancelled my contract. I had to take another contract from British Gas and ended cost almost £600 for the year. This company is now using the name warranty people to run the business, probably because the poor reviews.

    By: Lidan Christie 27-03-2020
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    "Service" of boiler

    Had to pay £95 for a repair but when they came out declared my boiler too old and then proceeded to scam me for £4200 over the next 10 years as a tie in. Scammers avoid.

    By: Simon Martin 25-03-2020
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    excellent

    just bought a nest for £249 installed cannot argue - great service also

    By: johnny longson 24-05-2018
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    Exceptional

    Great value for money!
    Would recommend to all

    By: Jack Smith 12-04-2018
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    Great

    Great

    By: Joe 04-03-2020
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    Boiler cover & home rescue cover

    I have had a policy with 24/7 for a few years now and have never made a claim. The price has gone up again and as I now have boiler cover with my energy supplier I decided to cancel my policy. I cancelled today but my cancellation email said my final payment wud be on 22 April 2020 as I had to give 30 days notice to cancel. I wasn’t aware of that. I phoned again to ensure I would still be covered for the extra 30 days I was being charged for and was told I would be. I then asked if it would be possible to arrange an engineer to come out for my free boiler service which is included in the policy and was told no as I had cancelled my policy. I said you just told me I was covered for the next 30 days I was being charged for and at the higher rate I was told if my boiler packed in I would be covered for that but I cudnt get my free boiler service that was covered in my plan and that I had paid for. Shocking customer service! Good riddance. I am extremely disappointed

    By: Gillian pryde 23-03-2020
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    Emergency cover

    This company is appalling do not touch it, when you have an emergency they won't deal with it, saying not covered I don't know why I paid for peace of mind as I didn't get any, they are not for purpose.

    By: Elizabeth 23-03-2020
    Lidan Christie 27-03-2020

    This company is a con. I had a boiler contract with them for 6 months, my boiler was in perfect working order, they came for a annual service, and said a small plastic cap was missing (I had been using the boiler for over 10 years and never had any problems). They ended up to capped the gas pipe and promised to return in two days with the part. That was in November. Then a nightmare started. They repeated telling me they didn't have the part, after a week, I ordered the part myself online and it arrived the next day. They refused to come out and cancelled my contract. I had to take another contract from British Gas and ended cost almost £600 for the year. This company is now using the name warranty people to run the business, probably because the poor reviews.

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    I have purchased highest priced cover with 247

    Hi Guys,

    Believe me this 247 home and rescue is fraud and each time you make a claim you have been told that you're not covered and you're only covered in emergency situation.

    I have reported a block drainage and I have been informed I'm only covered in emergency situation, I'm not sure what does that mean, but she's willing to send someone if I pay them extra money, so company is greed as hell.

    I have logged another claim, that my power socket is not working which was told at the time of contract that everything will be covered and looked after, she again told me that I'm only covered in emergency situation, I asked her do you mean if my house is on fire and then I should call you, this company is full of bullshit, absolutely fraud.

    I was so disgusted that I have cancelled my direct debit, as I'm sick and tired of paying for nothing, guys please stay away from this company, this company is FRAUD, they will keep a very sharp eye on your pocket as their policy is greedy as hell.

    **STAY AWAY for this Mugger Company, it's CHEAT and FRAUD.**
    I WISH I can give them 0.0000000000000001 of one star *

    By: Muhammad Qazi 12-03-2020
    Glennparkes 18-03-2020

    I had much of the same as ive read its so true but whats worse i cancelled my direct debit with them and the bank but they set it up again saying i reinstated anf kept taking money after i cancelled but one phone call to bank and they reinbursed me and had to change my bank account to stop them pure pirates

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    1 Contract for home & 1 Landlord Cover

    Appalling landlord service & threats. We had 2 contracts with 24/7. One at home & then we added 1 of our rental properties as our contract there came up for renewal, with a view to add it to our other rental when that contract expired.
       The boiler service at our home was done because an engineer was in our area & not at a time we chose. Minor annoyance, because it kept me from work & not as advertised.
       Our rental property became empty.The tenants had not allowed a boiler service so the certificate had lapsed by a few months. We had tenants waiting to move in. We phoned 24/7 & asked if it could be done as an emergency & explained the above. It is a legal requirement & is covered in our contract (they save money when it lapses) We asked on 20/1/20 that it be done asap as an emergency because we had waiting tenants & it was unsafe & illegal to let. We asked that if any cancellations came available, even at short notice, for them to contact us & we would facilitate (we were not told at this point that we could get our own engineer & be reimbursed).

        We presumed they would treat it as an emergency as they are a 24/7 response service. They did not & they let us down. We lost a month's rent of £900 & paid unnecessary service charges also, as we waited a month, only to be told on the afternoon of Friday the 14/2/20 that the appointment on the Monday 17/2 was cancelled & we would get a call to rearrange within 7 days.

       I asked to make a complaint & was, eventually told by another person that I had to wait another 3 weeks with no guarantee that it would not be cancelled again.

       I had booked a day off work for 17/1/02 as they would not specify a time & I lost that day's Annual Leave, spending it,instead, arranging an engineer that would do it for £60 as that is all they said they'd reimburse & most engineers wanted more at short notice, much more. They (24/7) themselves charge £75 for a one off certificate but would only give me £60

       We pay extra as landlords & expect this to be reflected in service. A certificate is required by law & we expressed that & the emergency nature each time we corresponded & called.

       They  failed to log incidences of phone calls, queried if I'd even spoken to their complaints department (basically calling me a liar) & later, after many messages & phone calls, even threatened to withhold the £60 refund they'd promised (for the certificate I paid extra for) if we left their organisation, which we had every right to do.

       I've now lost the tenants completely as they found somewhere else & I have to pay to advertise again. They refuse to reimburse me any of the money I paid them in premiums (I didn't ask for compensation for my losses) they did nothing for so I'm reporting to Trading Standards & taking them to Court. Landlords pay extra so that they're covered & do not leave their properties empty. They also have repeatedly claimed to have refunded me for my paid up front Contract remaining months but they have not. Don't expect service from them. Avoid.

    By: Ray Bessant 12-03-2020
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    home maintenance contract

    these people seem to expend more effort in trying to find a reason not to attend than actually providing the service itself.

    I would have thought that a leaky tap should be a norm with a plumbing contract,but no its excluded!-and I had no idea of this

    By: Annabella and Norman Taylor 11-03-2020
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    Home Rescue Emergency Service Agreement

    AVOID AT ALL COSTS!
    I have a slow leak coming from my expansion tank causing the boiler pressure to drop and therefore breakdown, i can then repressurise the boiler however this is a work around. The boiler still breaks down due to the leak. I called them and reported this as part of my breakdown cover that I pay them for and they tried to fob me off telling me the system didn't class it as a breakdown! I asked them what they classed as a breakdown, do they expect me to wait until the leak gets worse and water is pissing all over the floor? I demanded to speak to a manager at which point I was called back 30 minutes later and told an engineer would visit my property free of charge (how generous, even though that's what i'm paying for) Engineer came out 2 days later to look at the issue, I showed him what was wrong and he gave the boiler a check over and said that they would need to order some parts. I said okay that is fine and he went on his way. I then get a call the next day from 247Rescue telling me that the parts required for the boiler outweigh the boilers value so they will not repair it. They value my boiler at £154 (how they get this value I do not know). With this valuation, this means that the cover they have sold me is completely redundant. They say they will only carry out work up to 60% value of the boiler which means there is almost no scenario where they are going to carry out work on my boiler. My father is a Boiler engineer so I asked him and he said it is standard practice to fix a remote expansion tank outside the boiler rather than replace the one inside the boiler. It is easy to do and far cheaper than removing the boiler from the wall to replace the internal expansion tank. I suggested this fix to them but they refused to do it. Instead they were far more keen on offering me a new boiler with one of their expensive insurance policies (why on earth would i want boiler insurance for a new boiler)
    I have now opened a case with trading standards as they are selling people policies that are worthless in an attempt to force people into purchasing finance contracts for new boilers along with expensive service contracts.

    By: Sean Wilkisnon 03-03-2020
    Alice Hallewell 04-03-2020

    Dear Mr Wilkinson, Thank you for outlining the nature of your concerns. However, having reviewed your case, I feel it is essential to relay our version of events as the above fails to provide a wholly accurate account of events transpired. Following the attendance of the plumber at your property, a report was submitted confirming that your appliance had sustained significant damage. Aside from various leaks, the expansion vessel itself had burst and would require replacing, along with the seals. Such extensive repair work could prove to be a costly venture and with this in mind, combined with the significant age of your boiler (exceeding 10+ years) you were provided with your options in terms of a substitute installation. An option which you declined. Please bear in mind that restoration quotes represent what is necessary to return the appliance to its original functionality. It is not nor will it ever be the intention of 24|7 to provide a quick or "temporary fix" as it were, in lieu of providing a reliable solution. We regret that you may have some cause for dissatisfaction but remain confident that 24/7 have adhered to the terms of your policy and provided a service in accordance with such. Kind regards, Alice Hallewell 24|7 Home Rescue Social media

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    Maintenance Contract from 24/7 Home Rescue

    Worthless cover and no end of frustration. We have a small external leak. They changed a part inside the boiler but caused a leak and a broken park to the boiler itself. Then said they could not fix it, it was a write off now... and wanted to replace the whole boiler as it was now a write off and that over cover did not cover the replacement boiler. BUT YOU JUST BROKEN MY BOILER!!!
    Long story short. CalledWorcester Boshe, who fix it right away. Now was are going through a long process to reclaim through the courts. Life is too short. Avoid this company at all costs!!!

    By: K Counsell 02-03-2020
    Sean Wilknson 03-03-2020

    Hi Cousell, I feel your pain. I have a slow leak coming from my expansion tank causing the boiler pressure to drop and therefore breakdown, i can then repressurise the boiler however this is a work around. The boiler still breaks down due to the leak. I called them and reported this as part of my breakdown cover that I pay them for and they tried to fob me off telling me the system didn't class it as a breakdown! I asked them what they classed as a breakdown, do they expect me to wait until the leak gets worse and water is pissing all over the floor? I demanded to speak to a manager at which point I was called back 30 minutes later and told an engineer would visit my property free of charge (how generous, even though that's what i'm paying for) Engineer came out 2 days later to look at the issue, I showed him what was wrong and he gave the boiler a check over and said that they would need to order some parts. I said okay thats fine and he went on his way. I then get a call the next day from 247 rescue telling me that the parts required for the boiler outweigh the boilers value so they will not repair it. The value my boiler at £154 (how they get this value I do not know). With this valuation, this means that the cover they have sold me is completely redundant. They say they will only carry out work up to 60% value of the boiler which means there is almost no scenario where they are going to carry out work on my boiler. My father is a Boiler engineer so I asked him and he said it is standard practice to fix a remote expansion tank outsdie the boiler rather than replace the one inside the boiler. It is easy to do and far cheaper than removing the boiler from the wall to replace the internal expansion tank. I sugested this fix to them but they refused to do it. Instead they were far more kean on offering me a new boiler with one of their expensive insurance policies (why on earth would i want boiler insurance for a new boiler) I have now opened a case with trading standards as they are selling people policies that are worthless in an attempt to them force people into purchasing finance contracts for new boilers along with expensive service contracts. P.S The engineer that attended my property also agreed this would be a fix but that did not matter to them

    Alice 04-03-2020

    Hi K Counsell, Thank you for outlining the nature of your concerns. I regret to acknowledge that you may have some cause for dissatisfaction in terms of the service received thus far. However, without a valid reference number, I am unable to investigate your complaint. Please provide this information so that I may look into this matter further for you at the soonest instance. Kind regards, Alice. 24|7 Home Rescue Team

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    Home breakdown cover

    Extremely poor service. Gas safety check and boiler service supposed to be done in November 2019, still awaited. Don't have enough slots and engineers. It's a complete waste of money and time.

    By: Shabana 28-02-2020
    Alice Hallewell 04-03-2020

    Hi Shabana, Thank you for outlining the nature of your concerns. I regret to acknowledge that you may have some cause for dissatisfaction in terms of the service received thus far. However, without a valid reference number, I am unable to investigate your complaint. Please provide this information so that I may look into this matter further for you at the soonest instance. Kind regards, Alice 24|7 Home Rescue Team

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    Home rescue bolier C/Heating

    Logged fault water going hot/cold pressure up and down.
    Engineer changed heat exchanger fixed hot/cold but not pressure problem. When complained they claimed problem was sludge and would not respond until i payed for a power flush and a new boiler! ours is 5 years old. Got in Worcester Bosch, fixed problem new pressure relief valve, Passed Turbidity test- no sludge nothing wrong with boiler. apparently a common scam. BEWARE.

    By: john kitts 25-02-2020
    Pete Tancred 26-02-2020

    andit is only guaranteed for 10 or so days then I would be financially responsible to pay a further excess charge even though it is a pre-existing problem! I was then told that if I cancelled

    Alice 04-03-2020

    Hi John, Thank you for outlining the nature of your concerns. I regret to acknowledge that you may have some cause for dissatisfaction in terms of the service received thus far. However, without a valid reference number, I am unable to investigate your complaint. Please provide this information so that I may look into this matter further for you at the soonest instance. Kind regards, Alice 24|7 Home Rescue Team

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    Boiler Cover

    Terrible company! Fine until you make a claim and they do all they can to not pay out. The engineer I got when my central heating wasn't coming on thought my radiators were heated through water flowing by gravity not a pump, all 13 of them! Company sided with him saying we don't have a pump because he couldn't find one. When I got a second opinion and needed 2 parts they still refused to pay or fix till I got a power flush. Maybe I need to paint my boiler first too...

    By: Sylvia Scott 20-02-2020
    Alice 04-03-2020

    Hi Sylvia, Thank you for outlining the nature of your concerns. I regret to acknowledge that you may have some cause for dissatisfaction in terms of the service received thus far. However, without a valid reference number, I am unable to investigate your complaint. Please provide this information so that I may look into this matter further for you at the soonest instance. Kind regards, Alice 24|7 Home Rescue Team

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