BritainReviews

    Reviews 247 Home Rescue

    Of course you want to live comfortably, and nowadays that includes all the equipment, devices and other modern things we are used to. You will want your house to be nice and warm and you want to be able to use the appliances that you have in your home. If your heating breaks down or your dishwasher or washing machine breaks down, that can become quite unpleasant and uncomfortable. So if something does break down, you will want it to be fixed quickly and effectively. 24/7 Home Rescue is a company that provides covers and repair service for boilers and other appliances. You can find their premiums on their website, but that tells you nothing about the service that they provide. It also does not tell you if the company really comes to your rescue at a time when you really need them. Customers that have dealt with 24/7 Home Rescue before can tell you that. Read their customer reviews with their experiences, opinions and more to get a clear view of what this company does. These reviews can help you decide whether you want to cover your stuff at 24/7 Home Rescue or not.

    About 24/7 Home Rescue
    24/7 Home Rescue is a company that offers cover and repair service for your boiler and other appliances that you have in your home. They can help you when your boiler breaks down, when your washing machine has problems, when your dishwasher does not work the way that is should and many other cases. They have several boiler covers. They all provide unlimited 24/7 callouts, nationwide coverage, unlimited claims, boiler breakdown service. The more elaborate policies also include extras like cover of the external and internal plumbing and drainage, cover of the central heating system and a gas safety check. The basic appliance cover included your washing machine, tumble dryer and combined fridge freezer. More elaborate policies also include dishwashers, separate fridges and freezers, American fridge freezers, electric ovens, gas hobs, ceramic hobs and master cookers.
     


    24/7 Home Rescue tells how to avoid electrical emergencies: because it's always best to avoid

    Services of 24/7 Home Rescue
    As mentioned before, they offer 24/7 repair service for your boiler and appliances. If you make use of their services via your cover, you will not be charged for labour or parts. You can contact them via a live web chat, via telephone or via email, all of which can be accesses via their website.

    About 24/7 Home Rescue
    Complaints, Compliments and Tips for 24/7 Home Rescue.
    Have you made use of the services of 24/7 Home Rescue in the past? That you can tell us what you think about this company.  Do they help you in times of need? Does the premium cover the expenses that you would have had without a cover? And what are the people at 24/7 Home Rescue like? Did you encounter any problems and how did their customer service treat you and your complaint? Let us know by leaving a review with your experience, opinion and more. Others can benefit from your experience when they try to decide whether they want to cover their boiler and other appliances at 24/7 Home Rescue.

    Does 24/7 Home Rescue really come to your rescue? Read customer reviews about this company for appliance cover, boiler cover, boiler repairs & appliance repairs

    247 Home Rescue
    Reviews, complaints and customer experiences (33)

    3,2
    30% Would buy here again!

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    3,2

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    3

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    All reviews

    Read independant reviews, consumer experiences, feedback and complaints right here! Get to know the best shop place your (online) order. Everybody together now decides which shops are worthy and which aren't!

    Scammers - should be shut down

    Lucy Buckland 13-11-2018

    I am only leaving 1 star as it is not possible to leave none.
    Cutting a very long story short 24/7 do not cover you for anything, yet were still happy to take £75 from us to 'fix' a problem they knew they 'didnt cover's then have the cheek to ask for more.
    Then to add insult to injury we try cancelling and are advised that we can't cancel the policy unless we pay £144 and there was no one of a manager's status around to talk to. The complaint has gone in via the formal way now as advised by themselves but that could take 2months it says. Direct debit cancelled our end and credit card company going to support with the fight we are being faced with although reading some of the reviews over the internet will also be contacting bank to get a complete block on company as have seen so many reviews where they have just started taking money randomly as they keep hold of peoples details..... Staff attitude is utterly disgusting never come across anything like it.
    Genuinely have no idea how these people are still going and have not been shut down. Will be looking to take this alot further to stop people continuing to be scammed. Sadly that's all this company is a scam to get money from people yet provide no service

    James 24/7 Home Rescue13-11-2018

    Dear Lucy, we're sorry to hear that you feel dissatisfied with the services provided by 24/7 Home Rescue. However, we would like to invite you to contact us via email at socialmedia@247homerescue.co.uk including your policy reference and (JG) in the subject box. Kindest regards, James 24/7 Home Rescue

    Lucy13-11-2018

    A complaint had already been sent

    James 24/7 Home Rescue13-11-2018

    Dear Lucy, we fully understand that you may have already made a complaint via our complaint’s procedure. However, we are requesting you to email us in order to clarify your policy reference and furthermore, aid in resolving the issue. Kindest regards, James 24/7 Home Rescue

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    2

    Awful

    marie30-10-2018

    Awful company, happily take your money but will never provide the services you have paid for - pay a few pennies more and use a reputable firm like British Gas.

    Do not go near this lot

    James 24/7 Home Rescue30-10-2018

    Dear Marie, we're sorry to hear how you feel about 24/7 Home Rescue. We would like to invite you to contact us in order to help you out with any complaints or issues. If you send us an email at socialmedia@247homerescue.co.uk with all of the relevant details, policy reference and the reference (JG), I would gladly investigate this for you personally. Kind regards, James 24/7 Home Rescue.

    Marie30-10-2018

    wouldn't waste my time contacting you

    Marie30-10-2018

    wouldn't waste my time contacting you

    Jackie 12-11-2018

    Awful company, worse than not being covered is a false sense of security. I am a full time carer, I need to know I can rely on people. Let down more than once, now told I am locked in because an engineer came out who couldn't help. In June I am out of here, British Gas for me.

    Jackie 12-11-2018

    Awful company, worse than not being covered is a false sense of security. I am a full time carer, I need to know I can rely on people. Let down more than once, now told I am locked in because an engineer came out who couldn't help. In June I am out of here, British Gas for me.

    Jackie 12-11-2018

    Awful company, worse than not being covered is a false sense of security. I am a full time carer, I need to know I can rely on people. Let down more than once, now told I am locked in because an engineer came out who couldn't help. In June I am out of here, British Gas for me.

    James 24/7 Home Rescue13-11-2018

    Dear Jackie, this isn't the type of news we like to hear, so we can investigate your complaint thoroughly, we would like to invite you to contact us via email at socialmedia@247homerescue.co.uk including your policy reference and (JG) in the subject box. Kindest regards, James 24/7 Home Rescue

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    Terrible

    Rocco30-10-2018

    Do not use this company - they will not honour the contract you pay for.

    You will not get any problem fixed.

    Rude, arrogant disgusting people - not sure how they are in business.

    James 24/7 Home Rescue30-10-2018

    Dear Rocco, we're sorry to hear of your frustrations with 24/7 Home Rescue. We would like to invite you to contact us via email at socialmedia@247homerescue.co.uk please include your policy reference and the reference (JG) in the subject box. Once this email has been received, I would be happy to personally investigate this for you. Kind regards, James 24/7 Home Rescue

    Rocco30-10-2018

    Filf

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    Disgusting Fraudsters

    Matthew Hodge30-10-2018

    Pay for a policy all year and then when you ahve a problem find any excuse not to fix.

    Told me I needed to fix my boiler myself!! When the pressure lost, I should top this up daily manually rather than them fix it.

    Fraudsters, avoid like the plague.

    Rude disgusting individuals on the phone and their engineers.

    James 24/7 Home Rescue30-10-2018

    Dear Matthew, we're sorry to hear how you feel about 24/7 Home Rescue. As the boiler is only losing pressure and has not broken down, we would be unable to provide you with the cover. This is stated in the Terms and Conditions which should have been provided to you upon purchase of your cover. We would like to invite you to contact us via email at socialmedia@247homerescue.co.uk please include your policy reference and the reference (JG) in the subject box. Once this email has been received, I would be happy to personally investigate this for you. Kind regards, James 24/7 Home Rescue.

    Matt30-10-2018

    Losing pressure due to a fault identified by your 'engineer', however, you told me to fix it myself - scumbags

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    **Fraudsters** Misleading Policy - DO NOT BUY

    Kevin Morley22-10-2018

    Please do not get cover from these crooks!

    They take your money each month and then when you have a breakdown they charge £45 call out but will not repair the boiler unless you pay extortion amounts for the parts that you are covered for.

    You will wait for hours on the phone for them to answer only for them to tell you that you need to pay.

    Customer service is absolutely shocking and they are not interested in assisting you or trying to help to get your boiler fixed, they are only interested in getting more money from you.

    When you eventually give up and try to cancel the policy, they will make you wait in excess of an hour and then when they do finally pick up they cut you off so that you can’t cancel.

    Please be warned the cheaper policy is simply not worth it.

    24/7 my policy number is MS0295540 I still do not know if you are repairing my boiler or not!!! And after 1 week of calls and 3 visits from you engineers we still have no heating or hot water.

    Are you fixing my boiler that I pay you cover for? If not please cancel my policy immediately as it is impossible to get through to you or your cancellation people and I am still waiting for a manager to call me back which was promised on Friday!!

    Go with an honest and reputable company.

    **UPDATE**
    after not being able to complain online or get through to a manager I wrote an email to the webteam, unbelievably, I got an email response from a DONOTREPLY email address stating the following;
    Dear Customer,
    We confirm receipt of your communication but do not formally acknowledge this as a complaint.
    As per company procedure set out on our website and Terms and Conditions all complaints must be submitted using our online process. Please refer to website to progress your matter.

    Unbelievable. Im now without hot water or heating for 10 days!!!!!! these people simply do not care and will not fix your boiler unless you pay for parts that you are covered for.

    I WILL NOT BE PARTING WITH ANY FURTHER MONEY TO 247 HOME RESCUE AS I HAVE NO CONFIDENCE THAT YOU HAVE ANY INTENTION OF FIXING MY BOILER. YOU ARE SCAM ARTISTS AND SHOULD BE PUT OUT OF BUSINESS.

    I HAVE ALSO NOW CONTACTED BBC WATCHDOG & TRADING STANDARDS AND REPORTED YOU.

    It is Interesting to see all your positive feedback on trust pilot that you pay people for when they sign up by giving them a free months cover or 10% discount on their premium. This is wrong in so many ways and they are all obviously unaware that they are being scammed and that you have no intention of ever repairing a boiler that they are paying you cover for.

    Hopefully the Trading Standards and watchdog will stop this.

    Tom Smith26-10-2018

    We need a coordinated response to this. Please visit twitter and enter #247homescamyou to link with others to bring them to justice

    Matt30-10-2018

    Agreed, they even have bad reviews taken down from TrustPilot (obviosuly in bed with these scammers also) Contacting Watshcdog also and Trading Standards

    James 24/7 Home Rescue30-10-2018

    Dear Kevin, we are truly sorry to hear how you feel about the services 24/7 Home Rescue provide. We have read your review thoroughly and investigated further on your account. Unfortunately, as the fault is deemed as intermittent, it fails to fall under our cover, this is stated in the Terms and Conditions in section 8p. As we are unable to cover this due to it not being a full breakdown, a contribution of £92.59 was required. However, your policy has now been cancelled as instructed by yourself. All complaints are to be processed online via the complaint’s procedure on our website. Once this has been completed, we would be willing to investigate this further. Many thanks, James 24/7 Home Rescue

    Lucy b13-11-2018

    100% with you on this Kevin we have had similar am utterly disgusted by the company complete scam the lot of it. We have been charged for something they knew they never covered - was happy to take the money. Did you go to watchdog in the end? If so I will also approach them. My credit card company are taking on support in retrieving the money as thankfully paid that way so it's not going to just be me fighting alone. I will be proceeding with this further also as looking online at this it is happening to so many people they need shutting down.

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    Avoid

    Sally Dean22-10-2018

    Don't go anywhere near this company if you expect to get any boiler problems sorted. This was the 2nd time I had called an engineer out, and I should have learnt after the first time and changed companies then. After explaining the problem over the phone, and the fact they had established that I still had heating and hot water, they asked for the £45 excess payment and arranged to send an engineer out. He diagnosed a pressure valve needed replacing and said he would order the part. A few days later I was told that as the boiler was still technically working it wasn't covered, but if I left it till the boiler stopped working it would then be considered a pre existing fault and would once again not be covered. So, they take you money, but find every way possible to avoid actually doing any repairs. If I could leave zero stars I would, they have got to be one of the worst companies I have ever dealt with.

    Tom Smith26-10-2018

    Join us in fighting them twitter #247homescamyou

    James 24/7 Home Rescue30-10-2018

    Dear Sally, we're sorry to hear that you feel the services provided by 24/7 Home Rescue are unsatisfactory. Unfortunately, we only cover breakdowns and furthermore wouldn't cover the issue raised in your review. When you purchased your cover, you were informed that a mandatory excess fee will be required upon your first claim. We would like to invite you to contact us via email at socialmedia@247homerescue.co.uk including all of the relevant details, your policy reference number and the reference (JG) in the subject box. Following this, I'd be willing to investigate this complaint for you personally. Thank you. James 24/7 Home Rescue

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    Really bad emergency cover, cowboy plumbers and ineffective Complaints Team.

    Isabel Gray02-10-2018

    Terrible and costly service from 24/7 Home Rescue Emergency Cover. A catalogue of poor practice and negligence.

    Returned home from our family summer holiday to find that the toilet cistern had been leaking, causing considerable damage. Contacted 24/7 Home Rescue, as we remembered we had an emergency cover witht hem, and reported the incident. What followed thereafter can only be described as a nightmare. It was the longest, most stressful period of time we have experienced as a family for a long time. It took over three weeks for the company to attempt to fix a minor problem. However, the plumber was so incompetent (or inexperienced?) and careless that in the end we had to get someone privately to deal with the matter. The whole thing from the start has been unbelievable. This is a brief chronology of the events that took place in the course of 24 days.

    First plumber came to assess the problem. Some parts were needed and said that he would order then and someone else would come to do the job. As we did not have a stop valve, he cut off the water supply to the cistern. This is the only toilet in a household of 5 people. We had to use buckets of water. After 4 days, and still no news, I made several calls to find out that no report had been issued and therefore no parts had been ordered. Was told that a different plumber would be sent. The second plumber (the main subject of this complaint, but not the only one) arrived and came up with a different view. Said that it would be best to have a new cistern altogether. He sent the report and placed the order while in attendance. 1 hour into his departure, I received a call from the company stating that my claim was not covered because "the cistern was broken or cracked". This is obvioulsly what the second plumber had alledged. More telephone calls to various sections of the company enabled me to convince them that all that was needed were some parts and no more. Nonetheless, the manager of the technical support team decided to go along with the recommendations of the second plumber. I was advised that the item would have to be ordered and that it would take a while.

    A week later, and this is now almost two weeks into our claim and us having to use buckets in the toilet, I was notified by the company that the second plumber, lets call him XX, would come some days later to complete the job. Again, more calls and more distressing conversations with staff that could only be described as robots. They kept telling me that they could not give me an earlier appointment because they were getting many emergency calls and all thier plumbers were busy. No matter how hard I tried to explain that our claim was if anything more urgent as the days went by, but I was cosistently met with disregard and poor manners. On a couple of occasions during my dealings with Custormer Carer Team, the line went dead. I have read from other reviewers that this is actualy common practice. Common practice also appears to be that the caller does not have access to a manager. I wanted to speak to a manager within the appointmens team on several occasions and was always told that there was none on site.

    XX eventually came to the house, over two weeks since the claim was made, and informed us that there was a part missing ( flushing cone) and therefore could not install the cistern. He left the item with us. No sooner he left, I went through the box and found the flushing cone. I texted him but got no answer. I also contacted both by email and over the telephone Customer care and Technical support teams and they took no notice of what I was stating. They made us wait another whole week until the flushing cone was received from thier suppliers and XX could do the job. XX arrived with the flushing cone on the 24th day and told us, rather matter of fact, that it was too big. We showed him the actual flusing cone that was already there and he said that he had not seen it. He did not apologise. He even thought it was funny. XX installed the cistern various parts and left. We were relieved, although not for too long, thinking that finally we had a working toilet. Unfortunatelly, it all looked too good to be true. The flushing tube was leaking after a few flushes. My husband called XX on his private mobile and he came a few hours later. He tightened the plastic nut and said that the cistern and parts were cheap and that if it kept leaking, we should apply some sylicone all around it. We thought we had heard and seen it all but obviously not. That same night, we noticed that the fulshing tube was still leaking and that there was water coming from the flushing cone. The next morning, we also found that one of the copper pipes nearthe cistern was also leaking around the joints. I telophoned 24/7 Home Rescue and reported the incident. I was distressed.I just could not take any more of this. I defenitelly did not want XX back. They said that there were no plumbers available as they were all booked for the day. I begged for a plumber to be dispatched urgently and was advised that I would hear from the appointments team later on in the day.

    To this date, no one has been in contact. 24/7 Home Rescue washed their hands off us. We had to get the job done properly privately. I made a complaint to the Complaints Team. I raised various issues: appalling custormer care and labour, appalling treatment, distress caused to me and my family, lack of regard for the situation caused by then, amount of time taken off work to be at home on 4 separate occasions, expenditure incurred from us, etc, etc. We eventually had a short, abrupt reply, implying that we shoud consider ourselves lucky for getting a new cistern and offering the return of the £75 excess. I immediately replied clarying that we did not need a new cistern but a bottom inlet valve and that we were not responsible for thier own choice of action. I asked for the matter to be referred to their internal Mediation Team, which according to their Terms and Conditions is an extra layer to safeguard service users. I wanted my complaint to be properly investigated and addressed fully. I received an email from the Complaints team expressing that they have done a thorough investigation and replied to all of my points. But they have not.

    24/7 Home Rescue have behaved incompetently and with total disregard for what meant to be the most basic repairs. Even the Complaints Team is abrupt and dishonest. 24/7 Home Rescue appears to be very good at persuading new customers to join them. They make all sorts of claims that they provide a good, efficient and competent service,but this is far from our experience. As I said before, I have now read ample reviews that go to show that my case is not an isolated one. It is common practice for them to take the money, send out unprofessional labour and, if they can get away with it, ask for more money.

    James 24/7 Home Rescue30-10-2018

    Dear Isabel, We're sorry to hear how you feel regarding your negative experience with 24/7 Home Rescue, we would like to reassure you that your review has been read through thoroughly. Unfortunately, we would be unable to investigate this for you as the policy reference is not present in your initial review. We would like to invite you to contact us via email at socialmedia@247homerescue.co.uk with all the relevant details including your policy reference and the reference (JG) in the subject box. Once the email has been received, I am more than happy to personally investigate this complaint for you. James 24/7 Home Rescue Social Media Advisor

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    Cannot believe 24/7 is a legitimate company

    Toby Larkin25-09-2018


    Cannot believe 24/7 is a legitimate company! after almost 2 years paying for boiler cover w had an issue where our hot water would start hot for a few seconds then would run tepit (not warm enough to have a bath or shower).
    when calling 24/7 home rescue to report the issue i was told that they would not come out as it is an INTERMITTENT fault ant this is not covered as they are to difficult for them to fix.
    After further discussions they agreed to send a engineer out as a "Good Will Gesture". The engineer attended a few days later and identified a faulty part and we were told that they would have to order the part and return to fit it.
    A few days later i revived a call from 24/7 home rescue to tell me that because it is an Intermittent fault i will have to pay for the part and the call out even though my contracts that these are covered.
    Currently we are waiting for a call back from them to try and explain why they will not honor our contract agreement leaving us in a house with no hot water.

    This is a company that is hiding behind vague wording to avoid helping in any way.

    If you're looking for boiler cover avoid these guys like the plague.

    24/7 Home Rescue25-09-2018

    Dear, Toby. Your comments are important to us as we do endeavour for our customers to have a stress-free experience, especially when experiencing an emergency. At the moment, we are unable to provide a response for your particular case using the details provided. If you do wish to discuss this matter further, we would invite you to contact our team directly by email at socialmedia@247homerescue.co.uk with the relevant details (including your policy reference). Regards, Lauren 24/7 Home Rescue.

    Lucy b13-11-2018

    We have had very similar and I'm shocked at how many people this happening too yet they are still trading need shutting down. Sadly we were charged for a call out despite them knowing it was intermittent and that they we were not covered thankfully we paid credit card so have them able to start the process in supporting us with the fight against them - as that's how it seems to going a fight the staff are disgustingly rude never heard anything like it then to be told when I wanted to cancel that I would be charged £144 which is more than I would pay for the year for the non existent cover.....complete scammers

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    Avoid this company

    Anita Dallimore17-09-2018

    My mum an OAP who is supposed to be a priority has been without hot water for 3 weeks. Has had a few engineers out and diagnosed a problem and payed £108 for a part which now turns out isn’t the problem. Also after checking the paperwork it states that the particular part is cover for and are now trying to get refunded, which is hard as it’s nearly impossible to speak to anyone and if you need to make a complaint you have to do it by email.
    Also after the recent engineer came out was left with a leak. Called 247 who arranged to send someone out to sort it. Waited all day but didn’t turn up.
    Still have the issue of no hot water.
    You get no clear answers which is so frustrating.
    Waste of time and would urge people not to bother with 247 Rescue.
    My star rating doesn’t reflect how I feel as I can’t click on any less than two stars. Would struggle to give this company just one star !

    24/7 Home Rescue24-09-2018

    Dear, Anita. Your comments regarding the service your mother has received by 24/7 Home Rescue is very important to us as we do endeavour for our customers to have a stress-free experience especially when experiencing an emergency. At the moment, we are unable to provide a response for your mother’s particular case using the details provided. If she does wish to discuss this matter further, she can contact our team directly by email at socialmedia@247homerescue.co.uk with the relevant details (including policy reference). Regards, Lauren 24/7 Home Rescue.

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    Urgent warning, risk to life

    Gray12-09-2018

    This company is now under investigation by the gas regulator for compliance issues. I recently referred the company and its engineer Thomas, based in the Northeast, for issuing a CP12 (Landlords gas safety check) when none of the legally required checks were carried out. This company and its engineers are putting people lives at risk, they are caring out unnecessarily and unsafe work.
    If you have had any work carried out by this company and are concerned, then you should contact the regulator, who will be able to help. www.gassaferegister.co.uk
    I have been promised 4 management callbacks and no one has spoken to me to date, they refuse to give their public liability insurance details (if they have any).
    I have now canceled the policy and used the direct debit clawback scheme to recover all the money taken by this rotten company. The company is also breaking the direct debit rules and taking a random amount of money from their bank account.
    They are paying people for 5-star reviews.
    They are not regulated, this is not emergency cover, and it is on a one-month rolling contract.
    247HOME RESCUE is a trading style of 247 Home Assist Ltd.
    The engineers are contractors to another company called 360 home response.
    DO NOT USED THIS COMPANY. Directors: GOHRI, Ranjen and KHONAT, Hassan

    24/7 Home Rescue24-09-2018

    Dear, Gray. As a service provider, 24/7 Home Rescue operates as a non-insurance registered entity. We are not registered with the Financial Conduct Authority as our service plan is outside of this body’s remit. Our customers are not incentivised to provide positive feedback over the Trustpilot site as this would be in breach of the site’s guidelines that we ensure are met with all feedback received from our customers. However, we can assure you that any suggestion of improper conduct or unprofessionalism of any engineer employed/sub-contracted is taken very seriously. At the moment, we are unable to provide a response for your particular case using the details provided. If you do wish to discuss this matter further, please feel free to contact our team directly by email at socialmedia@247homerescue.co.uk with the relevant details including your policy reference. Regards, Lauren 24/7 Home Rescue.

    Lucy 13-11-2018

    24/7 I can confirm you offer your customers money off their bill if they leave you positive reviews,. This happens when people first set up an account - I now understand why it is at the start as if you waited any longer there would be no positive feedback to give. The initial joining is the positive thing. So if this is in breach of site guideline's the site needs to look into this

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    Terrible service and lack of clarity on Platinum Landlord cover

    Mr Gambrill10-09-2018

    I posted the below review on Trust Pilot and within 1 hour it was flagged as inappropriate and under investigation by Trust Pilot. Trust me, I'm not the only review which has been flagged. Their website screams great reviews, so I'm guessing they filter out the bad ones.

    My original review:

    I've used British Gas for as long as I can remember and thought I would give 24/7 Home Rescue a try. The sign up process was pretty straight forward, having read through all the information on the sign up page I decided to go for the Landlord Premium cover (with no excess) which includes parts and labour, a yearly service, Gas CP12 certificate and more. this was in November 2017.

    The problems started when I booked my first ever yearly service which includes the CP12 certificate. I called on the 24th July 2018 to book the appointment and booked it for Wednesday, 22nd of August 2018 - almost a month later.

    Fast forward to Tuesday, 21st August 2018, (the day before my appointment) and I receive a text saying the engineer will be at your property on the 22nd Aug between 8am and 5:30pm. Then I get another text say; "WE'RE SORRY! Your boiler service 22/08 has been cancelled due to unforeseen circumstances. Please reschedule the appointment as per the link sent". I call up, quite annoyed, and get passed around 3 times until someone speaks to me to tell me someone will call me back within 48 hours! Sure, enough someone calls back and tries to rebook my appointment a month later, around the 20th September! I tell them this is unacceptable and finally manage to get it a week later. Unfortunately, I ended up having to cancel that appointment. So I rebook and got it booked in for Tuesday, 6th September.

    The day comes, the engineer turns up for the annual service and starts to inspect the boiler. I then find out there are some issues with the flue clamp and an insulation panel. The boiler can't be used, and it needs to be capped off from the meter until the parts are replaced. Ok, fair enough, thats why I took out the Platinum Landlord cover in the first place, "to cover" problems like this. The engineer writes up his notes and informs me that someone will call me within 48 hours to book a time to fix the parts.

    An hour later, I receive a call from 24/7 Home Rescue and the lady on the phone informs me that as this was a "boiler service", I would have to pay £160 to fix the two problems with the boiler. Wait a minute, isn't this why I took out the landlord cover with NO EXCESS in the first place? The lady tells me, parts and labour are NOT covered if the engineer finds a problem with the boiler DURING THE SERVICE and this is in my Terms and Conditions. Surely, this should be stated on the SIGN UP page of the website before the customer purchases the cover?

    The whole point of a service is to make sure the boiler is working correctly and replace anything if required. When I was with British Gas, during a service they would replace the parts without batting an eyelid. Furthermore, I contacted British Gas today to ask if they still repair the boiler if they find issues during a service and have a confirmation that they do.

    The difference is, ladies and gentlemen, you get what you pay for and 24/7 Home Rescue are utter trash! I will be switching back to British Gas Landlord HomeCare Two cover soon and look forward to a decent and reliable service.

    I strongly discourage people from even giving this company a try, it may seem cheaper, but believe me, you will be more out of pocket in the long run.

    24/7 Home Rescue24-09-2018

    Dear, Mr Gambrill. If, during a service, an engineer finds faults with a boiler which cannot be repaired under an agreement, an advisory note is provided detailing any remedial work that should be undertaken. The terms for service agreements do advise that remedial work following a service is not covered, that customers are fully responsible for any costs in terms of labour/parts and that we will not indemnify/guarantee any remedial work arranged between the customer and engineer direct. Any service agreement terms are provided on the 24/7 Home Rescue website beside product details and customers are invited to agree to these terms when setting up the policy. However, using the details given, we are unable to provide a response for your particular case. If you do wish to discuss this matter further, please feel free to contact our team directly by email at socialmedia@247homerescue.co.uk with the relevant details including your policy reference. Regards, Lauren 24/7 Home Rescue.

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    5

    Avoid, appears to be a scam

    Keith W Muras05-09-2018

    My boiler service contract included an annual service. Service booked twice, and on both occasions 24 hours beforehand I was telephoned to say the engineer was sick. In the week prior to the appointments on both occasions I was telephoned with a list of additional equipment I could purchase and have installed 'to make my boiler safer' at the time of a service. I declined, and curiously the appointments were subsequently cancelled! This has all the hallmarks of a 'hard sell' scam. Avoid at all costs. The boiler was never serviced. I have terminated all dealings with 24/7.

    24/7 Home Rescue24-09-2018

    Dear, Keith. In the majority of claims, we meet the needs of our customer and attend at the time and date scheduled. However, there are occasions that we are unable to attend for reasons beyond our control and we endeavour to provide as much notice as possible. On occasion, it may be that notice is provided on the day and we are acutely aware of the distress and inconvenience caused in rescheduling appointments. We can assure you that we undertake to do this only when absolutely necessary in order to keep any disruption to the minimum. At the moment, we are unable to provide a response for your particular case using the details provided. If you do wish to discuss this matter further, please feel free to contact our team directly by email at socialmedia@247homerescue.co.uk with the relevant details including your policy reference. Regards, Lauren 24/7 Home Rescue.

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    Awful

    Den daly04-09-2018

    We had a short power cut approx 2 minutes...then the boiler was making strange noises and stopped working....as the immersion was working and we were both busy we decided to wait a few days before calling out 24|7....when the engineer turned up he looked at boiler and then said that the power cut had frazzled by the power cut and would need a new one.We waited a week for a call from them and they told us it was beyond economical repair as the part would be in excess of £550!!!!!! So we decided to wait still using the immersion for water....they kept on phoning us asking when we wanted the new boiler fitted £2,500!!!!!! Then all of a sudden the boiler came back to life!!!!!!! We contacted an independent boiler engineer and he told us the boiler is one of the best he has seen and the new circuit board would cost no more than £200 if it was that.....so because of the hot weather we have had instead of replacing the boiler which they said and waited we have saved £2,500 and will be contacting trading standards of why they said we needed a new boiler when ours just had a little blip

    24/7 Home Rescue24-09-2018

    Dear, Den. A boiler may be deemed as beyond economical repair if an assessment is undertaken and it is determined that the cost of repair is greater than 60% of the manufacturer’s current recommended retail price. Factors within this assessment can include the cost of repair, the cost of labour, the age of the boiler and its value. Customers whose claims are not progressed as a result of this are to be sent a detailed emailed setting out any relevant costings. At the moment, we are unable to provide a response for your particular case using the details provided. If you do wish to discuss this matter further, please feel free to contact our team directly by email at socialmedia@247homerescue.co.uk with the relevant details including your policy reference. Regards, Lauren 24/7 Home Rescue.

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    DO NOT USE 247 HOME RESCUE

    gary Zumeris29-08-2018

    please- DO NOT USE THIS COMPANY.-247 Home Rescue

    I have waited Months to get a service on my boiler and was told it would happen soon after a few weeks !

    I sent many emails to the so called customer service department and they kept fobbing me off !

    I have also contacted Watchdog and Rip off Britain so keep posted !

    Please read the Martin Lewis web site and see the many complaints about this useless company.

    24/7 Home Rescue24-09-2018

    Dear, Gary. We are aware of the distress and inconvenience caused in rescheduling appointments and undertake to do this only when absolutely necessary to keep any disruption to the minimum. So that we can investigate further though, we would invite you to contact our team directly by email at socialmedia@247homerescue.co.uk with the relevant details including your policy reference. Regards, Lauren 24/7 Home Rescue.

    Kevin Morley22-10-2018

    this is the standard response from 247 home rescue. I wouldn't waste your time in writing to socialmedia@247 homerescue.co.uk as this is the response that i got; Dear Customer, We confirm receipt of your communication but do not formally acknowledge this as a complaint. As per company procedure set out on our website and Terms and Conditions all complaints must be submitted using our online process. Please refer to website to progress your matter. absolute joke of a company and i don't know how they are allowed to get away with what they are doing.

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    Warning do not use 24/7 Home Rescue

    Ben Morgan 27-08-2018

    WARNING!!! Do not use this DISGUSTING & DISGRACEFUL Mickey Mouse company!! Tonight I phoned the 24/7 emergency line as a water pipe burst in my bathroom gushing water everywhere, causing a flood that then came through the ceiling into my kitchen through spotlights!! I spoke to an extremely rude, unhelpful and unsympathetic man, who I believe to be working in an Indian Call Centre... who told me that my claim was DECLINED, as apparently a burst pipe with water gushing everywhere leaking through a ceiling on to electrical lighting is not classed as an emergency!!! I asked him to explain why!? I pay monthly for this service and went through the terms and conditions with a fine tooth comb to ensure I was covered if anything like this was to happen in the future!! Yet myself and my 36 week Pregnant Fiance were left with no help, advice or guidance other than to call our Home Insurance Company to see if we were covered with them!! We have gone through the the terms and conditions again since this phone call and in the conditions it CLEARLY states that internal water leakage, flooding and water damage is in fact covered by this service!! Yet tonight myself and Fiance have been left with no water, and afraid to use the electric within our property. Forcing ourselves to book into a hotel for the night until we can get the damage repaired ourselves.

    It also took us 40 Minutes for an adviser to answer the emergency line, this was during water pouring through our ceiling as you can imagine this felt like a lifetime during a REAL EMERGENCY!!!!

    I will be complaining to the company directly, issuing a separate complaint to Trading Standards and writing to any governing bodies that authorise this activity.

    Please, please do not make the same mistake we did, and do not let these cowboys take your money!!

    JUST TO CONFIRM I WOULD ACTUALLY GIVE THIS COMPANY A "0" BUT THERE WAS NO OPTION FOR THAT!!!

    24/7 Home Rescue24-09-2018

    Dear, Ben. First, let us express our deepest apologies. We want customers to have a stress-free experience with 24|7 Home Rescue. You deserve only the best service, especially when experiencing an emergency and your report of difficulties with us is a serious concern. Considering the raised issues, our team are eager to look into this matter further. We would invite you to contact our team directly by email at socialmedia@247homerescue.co.uk with the relevant details including your policy reference. Regards, Lauren 24/7 Home Rescue.

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    Miss

    Chi10-08-2018

    My mum took out a plan with 24/7 home rescue. ​today their engineer came to do a so-called annual check on our boiler. Our boiler has been working perfectly fine with our hot water running absolutely great. But as soon as the engineer from 24/7 home rescue opened the boiler, wag around the wires and fiddled around the pumps, went to the basement where the gas and electricity meters are located, came out, went back to the boiler and suddenly sprang up and hurried to the garden to the direction of the big boiler pipe which exhales smoke when the central heating is in use, he rushed back in and told us that the  small pipe outside, which is linked to that which releases water to the boiler is licking. Before I could get to it, I could hear the noisy sound of water gushing out of the pipe like a fountain.  I asked the engineer what he had done, he replied angrily that it wasn't him that the flow was there before he came. but one could see clearly that the flow had just been triggered  Anyway I contacted his head office and complained to the manager about it and all the manager said was, its a fault that will cost us £120 to fix that according to their T&C their plan does not cover faults. We should have read T&C prior to taking the plan. I tried to get her to send their engineer back to touch whatever it was he has touched to which resulted to the aggressive gushing of water from the pipe so it could stop, but the manager replied aggressively and rudely that if the engineer stops the flow, we will lose our hot water. However with such aggressive and negative response, I could not risk having such a criminal in the house creating further ruin to our boiler, with them making such an illusory fantasy that we will pay them to fix it. I am now left to get another engineer to fix it. So apprrently, we have taking a plan with 24/7 home rescue to scam us. 

    24/7 Home Rescue24-09-2018

    Dear Chi, Your report of difficulties with 24/7 Home Rescue is a serious concern. We can assure you that any suggestion of improper conduct or unprofessionalism of any engineer employed/sub-contracted by us is taken very seriously. Without your policy reference details though, we are unable to provide a comment on your particular case. We would invite you to contact our team directly by email at socialmedia@247homerescue.co.uk with the relevant details including your policy reference if you do wish to discuss this matter further. Regards, Lauren 24/7 Home Rescue

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    Dreadful service

    Mike Kent08-08-2018

    I phoned 24/7 on 9 separate occasions and got cut off. I had a problem with my boiler as my partner is disabled it was pretty urgent.
    I then went back to British Gas who were fantastic.
    I tried to organise a gas safety check and that basically was near on impossible to sort out.

    I think this is probably the worse company I have ever dealt with. I also have contacted Trustpilot regarding some of the there tactics to get positive reviews.

    Most worrying is that they are not regulated by the financial ombudsman so your best option is to just give the 3o days or don't even think of joining them to start with.
    I wished I had read the reviews on Moneysupermarket and other site and not Trustpilot.

    24/7 Home Rescue24-09-2018

    Dear Mike, Your comments regarding the service you have received by 24/7 Home Rescue are very important to us. We endeavour to ensure our customers have a stress-free experience and your report of difficulties in contacting us is a serious concern. However, without your policy reference details, we are unable to provide a comment on your particular case. If you do wish to discuss this matter further, we would invite you to contact our team directly by email at socialmedia@247homerescue.co.uk with the relevant details including your policy reference. We can assure you that customers of 24/7 Home Rescue are not incentivised to provide positive feedback over the Trustpilot site. This would be in breach of the site’s guidelines that we ensure are met with all feedback received from our customers. Regards, Lauren 24/7 Home Rescue

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    Warning. Unregulated.

    Emily West30-07-2018

    This company is not regulated by the FCA therefore they should not be offering any products deemed as insurance. Steer Clear at all costs.

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    Rip off boiler company, avoid!

    Steven Ho27-07-2018

    Absolutely ridiculous!
    Had annual boiler service, then they said oh there's a grommet missing on the cable so it's deemed unsafe so they had to cap off the boiler and remove the valve so I can't use it.
    Was told that someone will be round to fit a cable grommet and reconnect it the next day, fine.
    Then I get a phone call saying for the work to go ahead I need to pay £120!!!! To fit a stupid cable grommet!
    I've had this boiler since moving into this house and have had multiple boiler services done over the last 8 years and nobody has raised this issue.
    I'm now left with no heating or hot water unless I pay them £120 to reconnect it! Absolutely ridiculous daylight robbery.
    If I didn't have service plan with them I would be better off!

    To add to this, I have just logged into my account to check my cover... I am on ‘Premium’ cover at £18.70 per month with £0 excess and this is my second year with them. I have never claimed and they were the ones that serviced the boiler last year! It clearly also states that it is a rolling monthly contract so I’m not tied down and can cancel any time so why was I told when I tried to cancel that I’d still need to pay for 12 months!?
    I thought the whole idea of getting a boiler cover with unlimited call outs and £0 excess is that there should never be unexpected costs on top of this monthly premium so what exactly is the point of me having this cover!?

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    Terrible Servie, Worse Support

    martin v11-07-2018

    Turned up to fix leak. Said he couldn't. Got local plumber to do job an extra cost. Service centre worse than useless; argumentative staff, incorrect DDs, emails not answered. Contract terminated.

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    AVOID AT ALL COSTS!

    Dr Wisam Hassoon30-06-2018

    Cheaper than more established competitors for a reason! Chargede me an excess of £75 even when my policy stated that I had no excess to pay for a callout. Wouldn't reply to 4 emails over 4 months, and call handlers were unbelievably rude! Deeply regret not sticking to Homeserve/British Gas for this service.

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    Awful

    Paul Fox28-06-2018

    Please do not waste your money. Where do I start? Contacted them as our Glow Worm boiler stopped working completely. The engineer came out eventually (after trying to diagnose over the phone lol) said he knew what the problem was but didn’t even take the cover off l! This is when we found out that 247 are happy to take your premiums but if your boiler is over say 5 years old then the cost of repair surprise surprise will be more than the value of the boiler - a calculation we were previously unaware of - so they would not cover the cost of repair Though to be fair it is in the t&c’s though lost amongst the lengthy exclusions and the cost of repair is very much subjective and in their favour! To sort out they said they would arrange a visit from the manufacturer’s engineer “at a reduced rate” of £240 this is a downright lie as £240 is the standard call out charge of Glow Worm as per their website. The guy came out but immediately condemned the boiler as it had both a gas and slight Carbon Monoxide leak. He was amazed that the 24-7 engineer hadn’t discovered these in fact he said if he had done the initial inspection and a boss inspected his work after he would expect to be severely reprimanded even sacked !for missing these leaks!! To cut a long story short the boiler was eventually fixed no thanks to this shambles of a company. To top it all off after condemning the boiler and deeming it uninsurable they wanted us to pay a penalty because we cancelled the policy!!! Would never recommend to anyone

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    STAY CLEAR

    Angelo01-06-2018

    Total rip off. Most dishonest insurance company I ve known. I have had to cancel my direct debit three times but somehow they are still able to access to my bank account!!!!

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    Awful company STEER CLEAR, AVOID

    Mr. Matthews29-05-2018

    I concur with all the poor reviews, I am a victim of the profiteering from this company, they con you for your money and you get nothing in return. Please avoid at all cost!

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    2

    excellent

    johnny longson24-05-2018

    just bought a nest for £249 installed cannot argue - great service also

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    10

    Scam - Stay away

    James Warne18-05-2018

    Everything about this company's terms and conditions is designed to take your money, trap you into a contract and do absolutely nothing to help you. All positive reviews are achieved through bribery. Stay away!

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    rip off

    peter linguard18-05-2018

    DO....not touch this company with a barge pole they need to be taken to court,,,dont be suprised to see them on watchdog v soon !!! i was left with a boiler stripped down no water heating etc. Get british gas in i did sorted for a fraction of the cost, say no more.

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    heartless scammers

    Jay12-04-2018

    this company is a flagrant scam, cover worth less than the paper it's printed on. Unregulated.

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    Exceptional

    Jack Smith12-04-2018

    Great value for money!
    Would recommend to all

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    10

    Good Service

    John Dootson11-04-2018

    The service was really good. Engineer was polite and came out quite fast.

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    10

    STAY AWAY!

    MaccyBear10-04-2018

    24/7 Home Rescue is a scam company, stay away. I am very lucky, my credit card company retrieved my money from 24/7 Home Rescue.

    Once your boiler breaks down 24/7 Home Rescue will charge you £75 for a visit, even if you have zero excess, then you will get a generic email from 24/7 Home Rescue saying the cost of repairs to your boiler is 60% of the cost of your boiler and to fix it it will be out of your contract. meaning you will pay to have your boiler fixed. Even if your boiler is a few years old & the cost of fixing it is around £70 to £100. That's the scam.

    Trustpilot is publishing fake reviews for 24/7 Home Rescue, for a sum of course, and they are hiding the negative reviews. Don't believe me? check Trustpilot for yourself. For every detailed negative review there are six or seven 5* reviews saying "great service" or "very happy". You don't have to be a smart to figure it out.

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    Terrible Terrible service

    Laura09-04-2018

    Avoid at all costs.
    Customer service is terrible. Didn't listen to anything, Cancelled engineer on day of service even though I had to keep rechecking to make sure he would call. I went ballistic as took day off work for them as a Landlord I had to go to the properties after my meltdown they then rang within 1/2 hour to then get the engineer to call. They rang to say no one at property so engineer left. No engineer was there. They took my number down wrongly even though I went through it several times. I asked for engineer's number, but they wouldn't give it. I can go on telling you of what I've been through with them. They just mess you about. No one knows what each other is doing. They charge you call out fees of £75 even though you've paid the excess in the policy! Absolute disgrace.

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    10

    Worst service ever

    Jacqueline Wisely15-01-2018

    Absolutely appalling service from 24/7 home rescue.
    The worst customer service, rude, ignorant employee's, promise to call back and do not call back.
    Still have not fixed my home emergency 6 days later, yet taken £75 from me.

    They are not a 24 hour homecare rescue provider, your better off phoning your local plumber etc

    Please be warned they are a scam.

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