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Of course you want to live comfortably, and nowadays that includes all the equipment, devices and other modern things we are used to. You will want your house to be nice and warm and you want to be able to use the appliances that you have in your home. If your heating breaks down or your dishwasher or washing machine breaks down, that can become quite unpleasant and uncomfortable. So if something does break down, you will want it to be fixed quickly and effectively. 24/7 Home Rescue is a company that provides covers and repair service for boilers and other appliances. You can find their premiums on their website, but that tells you nothing about the service that they provide. It also does not tell you if the company really comes to your rescue at a time when you really need them. Customers that have dealt with 24/7 Home Rescue before can tell you that. Read their customer reviews with their experiences, opinions and more to get a clear view of what this company does. These reviews can help you decide whether you want to cover your stuff at 24/7 Home Rescue or not.
24/7 Home Rescue is a company that offers cover and repair service for your boiler and other appliances that you have in your home. They can help you when your boiler breaks down, when your washing machine has problems, when your dishwasher does not work the way that is should and many other cases. They have several boiler covers. They all provide unlimited 24/7 callouts, nationwide coverage, unlimited claims, boiler breakdown service. The more elaborate policies also include extras like cover of the external and internal plumbing and drainage, cover of the central heating system and a gas safety check. The basic appliance cover included your washing machine, tumble dryer and combined fridge freezer. More elaborate policies also include dishwashers, separate fridges and freezers, American fridge freezers, electric ovens, gas hobs, ceramic hobs and master cookers.
24/7 Home Rescue tells how to avoid electrical emergencies: because it's always best to avoid
As mentioned before, they offer 24/7 repair service for your boiler and appliances. If you make use of their services via your cover, you will not be charged for labour or parts. You can contact them via a live web chat, via telephone or via email, all of which can be accesses via their website.
Complaints, Compliments and Tips for 24/7 Home Rescue.
Have you made use of the services of 24/7 Home Rescue in the past? That you can tell us what you think about this company. Do they help you in times of need? Does the premium cover the expenses that you would have had without a cover? And what are the people at 24/7 Home Rescue like? Did you encounter any problems and how did their customer service treat you and your complaint? Let us know by leaving a review with your experience, opinion and more. Others can benefit from your experience when they try to decide whether they want to cover their boiler and other appliances at 24/7 Home Rescue.
Does 24/7 Home Rescue really come to your rescue? Read customer reviews about this company for appliance cover, boiler cover, boiler repairs & appliance repairs
They take money out of your account when they shouldnt, I joined in January 2018 and paid them for one year, in January 2019 they took money out of my account without prior warning which was £231! I called to cancel they offered me a discount rate of 168.68, which I accepted and they refunded me the difference of £111. this morning July 8th they took another £168.68 which I noticed (I dont normally check but luckily it was the last payment so i spotted it, I called them and they claimed "system error". I'm just wondering how many people could they have done this to and people have not noticed! I cancelled my direct debit and told them to not renew me again as i dont trust them tbh,
also the boiler service tbh was really bad, the guy didnt actually service the boiler he inspected it which isnt the same.
Advertising as taking care of everything, but no service unless you pester them. App doesn't let you book a service or see your info. Can't use the website either to book a service.
When they eventualy come out, they leave a fault, so that you have to call them back for another visit.
Might have been unlucky twice, but think it is two much of a coincidence :-(
My Mum always told me, buy cheap, buy twice, with this company seems to be the case.
Also when they come and make a mess, good luck trying to cancel, you'll still need to keep paying them for another year :-(
Customer services not very understanding of the problem's when you point them out (makes you think that it's part of the money makeing racket, and they are hardened to it)
Given one star, as you can't give less. Hope this review helps someone else get bad service from this company.
Never claimed from them. In spite of this they decided to charge me for additional car breakdown cover without my authority and dipped into my bank account. When queried they told me they had permission because a lead was created on money supermarket when I got a quote for boiler cover.
Absolutely terrible company-Avoid them at all costs!
Long story short is that I bought a landlord cover with them and regret it till date.
The boiler stopped working because of an issue with some parts and this caused the immersion heater in the hot water tank to go into overdrive. Not surprisingly, it tripped and caused failure of electric supply in the kitchen. However, when the Engineer came around he simply bypassed the immersion and ran away saying that the immersion is not covered. I told them that I am fine without immersion but the boiler needs to work. However, this company gave me some convoluted excuse (I have full communication) and refused to attend to this boiler emergency. The boiler was not working for more than 3 days and then I had to go outside and spend money to get this working. They refused reimbursement and now I am having to take them to court!
Short story: After a contentious initial boiler service the company decided they didn't want to cover it. They sent an email to confirm the cancellation but proceeded to take 15 month's Direct Debits. When approached for refund they refused and said case was closed despite me evidencing to them their own email and them stating they have no evidence of me asking to cancel the cover!!).
Took them to small claims court (very easy to do online - takes no more than 20 minutes and £25!). They received the summons and hastily arranged to refund the court cost and my money they had been holding on to.
This borders on fraudulent practice: Companies like individuals make mistakes (I should have cancelled the DD mandate) but it's how they react that you really find out about them. It was clear they had taken money for a service they did not provide and yet despite overwhelming evidence point blank refused to accept to pay the refund. Had they simply accepted the mishap and refunded me as most big companies do with question (is this example of small company attitude?) then this review would not have been made and potential customers lost.
Bad experience from start to end. I certainly would not recommend these based on my experience. This company are miles cheaper than British Gas (who I think are overpriced) but is this yet another example of you get what you pay for (rhetorical question)?
Took out the policy 2months ago, tried to make my first claim on my range cooker, one of the ovens wasn’t heating up when I called up was told theclaim had been rejected as only one of the ovens wasn’t working they will only fix it if the whole range doesn’t work. Wasn’t told this when I took the policy out and customer service attitude was “computer says no” After being with British Gas for the past 15 years never had a problem claiming for the same thing, will be cancelling the policy and going back to them.
Do yourself a favour and pay a bit extra with another provider and avoid these cowboys at all costs.
24/7 insisted I have my boiler service early in my contract then charged me £60 for having it completed early. It then took over 6 weeks to even get a date agreed for my boiler service, this is after having to make many many phone calls to get it sorted. Date gets arranged then gets cancelled on the day by 24/7, different reasons provided depending on who I spoke to. Further hassle on my part to get another appointment. Engineer attends to do the service then after leaving the property I realise there is now a GAS LEAK from the boiler! Engineer comes back out and says it was caused by him not tightening the pressure test valve enough but not to worry it was “only a little leak, and it was only leaking when the boiler was running” (Apparently that makes it ok!) Complained to 24/7, no response for weeks so again I was having to chase them up numerous times. Eventually gets a response over 9 WEEKS from logging my complaint and they said they don’t agree that the engineer left me in any danger (with a gas leak!) because when he came back out he didn’t need to change any parts. Utterly ridiculous. Was offered a “gesture of goodwill” of 2 months free- worth less than £10. Told them I wasn’t interested and considered the contract breached due to their engineers negligence and the length of time taken to respond to the complaint (over the length of time they stated in the contract). They told me I would need to pay a £144 cancellation fee- just to be clear this is more than the TOTAL annual contract cost in full! Obviously after another set of lengthy phone calls I have come out of contract without paying for it. This is a terrible company with appalling service. There is no accountability and the poor people who work in complaints are left to pick up the stick- not once did a manager or someone senior contact me regarding my complaint or even acknowledge it and every response I had from 24/7 was as a result of me chasing. Without a doubt the most frustrating and stressful service agreement I have had in my life and I was only with them 3 1/2 months!
Avoid, Avoid, Avoid! You have been warned, take out a contract with them at your peril!
Please avoid this company it is terrible, constantly let down. BG much better, I was with them for 10 years and am regretting moving.
Just can't understand how this company is still operating! So depressing when I read the similarity of complaints by costumers across the country and how identical to a catalogue of bad service and money waist that i have been subjected to since I joined this joke of
Please if I can just prevent just one person from having to deal with this abomination of a company then I'll be happy. In November I made a claim and guess what – I’m not covered by my so called policy so that’ll be £200 to pay. No way, I want to cancel. That’ll be £142 to cancel. No way, I want a manager call back and guess what, they’re that inept they can’t even manage to do that. Countless ignored emails, false promises but on one occasion I was actually promised a call back on the 19th of Feb but it had to be at 3pm because the manager was in COURT!! But guess what even that call back never came to fruition. And now when they finally do respond, I get an email advising me that they will no longer correspond with me. Just says it all. The engineers are incompetent, the staff in the call centre are incompetent and so are the social media team who are probably reading this right now. So you can ignore my emails if you wish but I am not going away.
Save yourself the stress and stay away from this company.
Advice to all complainants.
As this company has a less than good reputation and clearly has issues regarding billing and or service. Everyone should follow this procedure.
Absolute joke of company paid upfront for several months to get boiler services. Called and made an appointment and used my last holiday from work. Luckily on the day I called to see if I could get the engineers contact details to get an ETA as this is when I found out that they in fact never made any booking. To be fair I did get my money refunded when I cancelled but they then proceeded to take next month's payment anyway. The customer service is abysmal takes over half an hour to get through for them only to be the most unhelpful bunch of " advisers " I've ever had the misfortune to have to speak to. Oh and also keep getting texts stating my account is in arrears despite the fact it's cancelled!!!! If you have any sense at all stay well clear and pay extra for a decent company
You don't realise you have no cover until you go to claim. I paid for the most expensive cover to be told my radiators weren't covered and you had to have a full central heating breakdown!! Not what was advertised at all. I immediately cancelled and no refund will be given as I didn't cancel within 14 days. As I say you assume you are covered. There also appears to be no governing body for this company and I am unable to take it further. Stay away!
Am closing account, having been with them some time. Service engineer came late summer 2018, did not put things back correctly and damaged a gasket, called for an engineer who came several days later and confirmed reason for problem filled it with gunk then came back days later with correct gasket, now they want to charge me £45 for leaving as I had an engineer visit how do they justify this
Do not fall for low prices and sweet promises by 247 Home rescue. you will regret it at a later date. They will not fix your boiler. They will hide behind the T&C and especially the clause about BER. I repeat.. Stay away at all costs. If you need any further information please reach out to me if Britain reviews allows such a contact.
Will lie to you, damage your goods, leave your premises in a dangerous and unsafe manner, refuse to speak to you, refuse to log a complaint, close jobs that arent finished and regularly try to charge you more money.
I advise anyone looking for boiler insurance to carefully read all these comments and mine before buying insurance cover. Then you can make the right decision.
I have been with 24/7 Home Rescue for two years and despite making two legitimate claims I ended up paying out every time, their excuses were, this fault is not covered by the policy, see terms and conditions, it eventually cost me 150 to have the fault fixed. Then I found that they had set my premium at £14.40, thirty pence short of £14.70 which it should have been for no excess, I searched their plans but could not find a plan for £14.40 on this companies website. This cost me another £45 for the excess the second time I claimed in the two year period. The service engineer found that I needed a new thermistor , he came and fitted it but discovered I needed a new PCB board and valve. The company declared my boiler as “BEYOND ECONOMICAL REPAIR” because of the cost of the repair and informed me that they are not not liable to pay for the cost of the repair. They serviced my boiler two months previously and did not inform me of this at anytime nor when I first took out the policy. To me this is their get out clause so that they don’t have to pay. Judging from the letters of complaint on Trust Pilot and Money Saving Expert they have used this get out clause hundreds of times with other customers, using the same excuse even on boilers a few years old. They told me I would have to pay £400 plus if I wanted to have the boiler repaired. They said they would pay 60% towards the repair but that they have a limit of £110 which meant I would have to pay over £300. I was so angry at this excuse that I am receiving no benefit from being insured with them. We are both in our seventies on pensions and we were simply not able to afford the repair either. Despite this firm paying out nothing at all, I was then informed that I still owe them £148 to close my account. I explained them my policy was on a rolling basis from month to month as was still shown on my account webpage. They informed me that because I had made a claim they put me on a twelve month contract this without notifying me, therefore, they said that by my leaving before the end of this contract I owed them the £148 for the other eleven months. All this meant that not only was I paying them the premium of £14.40 per month for two years but also, £150, for the first fault repair, £45 excess and £300 for the second fault, whilst they paid nothing, except fit a thermistor cost about £3. Later on I queried the payment £148 and was informed that there had been a mistake and I now did not have to pay it because they cancelled my policy.How many other people, especially the elderly would simply pay the £148 just to escape this firm. I am now left with a faulty boiler in winter even though I paid for a full breakdown cover policy.
I advise everybody to read the small print in their terms and conditions before considering taking out an insurance policy. How they are allowed to get away with this is beyond me, surely these cases like mine should be investigated.
Firstly, I would like to apologies to anyone who has taken out a contract with 247 Home Rescue since May 2018 as their customer service and complaints system has failed to deal with my complaint and i would never recommend this company to anyone.
I raised a complaint to cancel my service on the 9th March 2018, which was within a 14 day cool down period and despite an 8 week SLA my complaint has not been dealt with and when I try to call the legal team are either not available or I get put though, wait and then get cut off. I have been unable to cancel my direct debit as I was politely threatened with bailiffs coming to my property!
I have since raised a second complaint about their poo customer service and their complaint process, to which I have had zero engagement.
This company may well provide a good service for happy path work but outside of that I can categorically tell you they do not deal with complaints or complex issues, you would be better off going to a more reputable company.
I still expect my cancellation from 2018 to be honoured and all the money I have paid rebated, I intend to take them to court and will now be spending time I shouldn't have to spend doing this.
Detail if anyone is interested, my original complaint...
I called on 1st March to report my boiler had broken and also that I could not complete the eligibility questions as per the membership welcome steps (error attached )
I was explicitly advised on the call with one of your service team that I could not make a claim as I was still in a 14 day cool down period so therefore my only option was to use a ‘Pay on Use Service’ which is outside of the service agreement, it was explained this is in place as apparently some customers make a claim in the 14 day cool down period and then cancel the contract...which I fully understand.
The engineer came out, assessed he wouldn't be bothered changing the part (4 hours work apparently) but would provide a workaround to the problem, I paid £95 for this as per the call out fee. If I want to take up the workaround option I can pay another £215 to have the work done but I don’t want the work done and we are instead going to replace the boiler, therefore now exercising my right to cancel.
I was somewhat surprised to speak to one of your staff who advised I can’t cancel as I have used the contracted service and on escalation to xxxx, one of the management team, he advised I should have read the T’s and C’s and I have to pay £120 to cancel...even more if I cancel the direct debit they will send bailiffs to recoup the money!
When I called on the 1st I was not advised of this in anyway, in fact at no time was I made aware of any applicable T’s and C’s that could have enabled me to make a judgement on using the Pay on use Service. If the call centre guy had any ounce of customer service and application of thought he may well have noted it is impossible for me to see the T’s and C’s as I couldn’t complete step 2 of the membership steps! I still can’t log in to review them retrospectively.
I would like a copy of the call on the 1st March, please can you provide this for review?
I am hoping you can resolve this and also refund the 1st payment.
This was the email in full from Home Rescue:
Sent: Thursday, March 1, 2018 4:17:35 PM
Subject: Pay On Use Service Ref:WS0247120 Job ID:222571
Further to our conversation, I confirm that in this instance your claim has been declined.
In instances such as these we can offer a pay on use service. This repair is offered outside the terms of your service agreement. This repair involves the deployment of an engineer who will initially assess the work required. Followings costings received you can agree to any work that is necessary. It is important to note that parts and subsequent labour hours will be chargeable to you in full under this service. This facility is defined as a pay-on-use service under the terms of your agreement and once payment has been processed this is non-refundable, for further details refer to your terms and conditions which are available to view on our website or log into “My Account”.
Please note, you can refuse and source your own repair should you feel appropriate by calling us immediately.
So, again my apologies, I am going to try and contact them again to review my case and ensure my contract does not roll.
Happy to take recommendations on next steps if anyone has any to recommend.
I had a boiler issue at a rented property and had complete incompetent engineers come out. Ended up paying for parts as they said they cant repair and is beyond economical repair. Fault was incorrect and a long story short ended up costing a new boiler for £2,500. DO NOT USE THIS COMPANY. total fraud. I will be going through trading standards. It has been 8 weeks since i made a complaint and am getting no contact despite chasing. Worst company ever.
No contract given never get back to you no confirmation of anything i e receipts of payment keep well clear of these cowboys if you want to sleep at night
Ive never felt so cheated and robbed. Took out this cover for £120... have since had to pay £290 to fix a problem that wasnt covered due to a loop hole and the problem still isnt fixed as now i have to pay a further £360 for a new part that their engineer broke.
Please no one else take a policy with this con artist company! They delete social media reviews! They don’t provide what they say and they happily take your money!
24/7 Home Rescue, Fleecing Company - Avoid at all cost
0 star: (-5 stars) (Ref: WS0106182)
We have suffered at the hands of these scam merchants.
We have the boiler cover with 24/7 Home Rescue for one and half year. My boiler breakdown and pay them Excess £95, after few days engineer came and said need Diverter Valve or Aqua Sensor or Mother board. Phone them and they told me that they have decide my boiler is Beyond Economical Repair (BER) and not repairing it. But they can arrange the private engineer but it will cost around £450 + VAT.
We have already paid them about 300 + pounds but when the time comes to repair the boiler they play dishonesty. Because the local Engineer charge me £120 (labour + part) and the boiler is working fine for the past seven weeks.
Complaint to the 24/7 home rescue with all the facts but they said, company is right to deny the repair on the basis of Beyond Economical Repair (BER). (Note: my boiler is only 5 years old > Vaillant).
"The Financial Conduct Authority (FCA) regulates businesses that deal with contracts of insurance. 24|7 Home Assist Limited is not regulated as they do not offer contracts of insurance and therefore complaints are not investigated by the Financial Ombudsman Service."
And they are not member of any regulatory or any Dispute Resolution body. It means if anyone have problem with them, they can decide whatever they want and you cannot take it to any independent organisation.
Because the way they are set up they do not have to be regulated by any official body so it’s impossible to many a claim although some have complained to trading standards via citizens advice or taken them to court They are set up to take as much money from their customers as possible by using gas engineers( who they do not employ)
So please please think twice before you take boiler cover with them.
I have never experienced such poor service from any company.
On the 27th Nov, an engineer came to do annual check. He found that there is one of the flue blanking missing. I have been using th boiler for 4 years and it has been checked by British Gas and Homeserve for the past few years, never had any problems. He said he needed to switch off the boiler, but the problem could be fixed the next day. Then I received an email from the company the next day (28th Nov) saying the part will not arrive by the 3rd Dec. I was told the part would cost £125 plus VAT. Nobody contacted me until the 4th Dec telling me it would be another 2 or 3 days. By now, I have been living in the house with no heating, no hot for nearly 10 days. I then found out that I could easily order the part online at the price of £2.26 for next day delivery. I send more than 20 emails asking if I could order it myself and they come to fix the boiler. Not until 4.20pm on the 6th Dec I was asked to order the part myself and they will send engineer out on the 7th. I placed the order immediately. The engineer arrived at 4pm on the 7th, but the part has not been delivered. Having not had heating and hot water for 10 days, you can imagine how desperate I was. I insisted the engineer stay until the part arrived. The engineer contacted the office telling them that I locked him in. The office then called me and telling me to let the engineer go and threatened to call the police. All I wanted at the time was to have the boiler back on that evening (the 7th Dec was a very cold day) and I have a pregnant woman in the house. When I found out the part was likely to arrive at 6pm, the engineer and I made an agreement that he would come first thing in the morning to fix it. After the engineer left, I was shocked to receive a call from 247 rescue that they cancelled my membership and would not attend any service. I cannot believe what's happening here. I have been paying them every month and all they did was to switch off my perfectly working boiler and leave me, my daughter and a pregnant woman with no heating, no hot water for 10 days. When the part arrives, they are gone. I have just arranged for someone else to come tomorrow to fix it at the cost of another £88.00. Does anyone know where else I could make this complaint to?
on the 3rd.Dec.2018, there was a drainage blockage at our property. 24/7 home rescue sent one technician over in the evening. The technician removed tree leaves from the top of the filter, and then took out the filter, but the blockage was still there. Then the guy opened up two covers of the drainage well, then used two pcs of rod, finally he managed to unblock the blockage in the drain. But today when we called 24/7 home rescue to ask for 35 pounds refund which was taken by 24/7 on 03.Dec.2018, the staff said the money could not be refund to us because drain blockage was caused by kitchen oil and grease. How can the kitchen oil make a blockage at 25 meters away from kitchen?
I had a boiler which was serviced by a Gas Safe engineer some 5-6 months before I had to call 24/7 Home Rescue who I had joined recently for what I thought was peace of mind mostly for my tenant.
Unluckily her pilot light went off and could not be restarted. so I called 247 who said I was within the cancellation period so would need to pay for the repairs. They had booked the annual service and asked me to pay for it and they will do that at the same time. But then I remembered that the boilder was serviced less than 6 months before. So that service was cancelled and the money EVENTUALLY refunded although they forced me to pay more than twice the amount for the repairs.
The Gas engineer came ad got the boiler going no problem.
3 weeks later, i.e. yesterday 04.12.18 the pilot went again so I called them. They booked an engineer and I informed the tenant that they would call the elderly handicapped person that night. This morning I found out they never called but as I was writing a letter of complaint as it took me 45 minutes just to get through to their Emergency helpline, which as usual try to wriggle out of doing anything. My tenant had rang them before and they was asking for my name which they were given as it is on the policy and they told the tenant that was not the name they had! I had a lot of difficulties as every email they send you is from a "NO-REPLY" email address. It is just a trick so that they can pretend they never received your letters and having a phone which takes up to an hour to reply just put you off getting their help or a reply.
One of my emails to their own complaints dept in their "Terms and conditions" was returned this am which I attach now as I also sent it to 2 other of their email addresses:
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Contact Enquiry :
Copy of email sent to you 7 days ago with no reply: Aalim.biz 28 Nov 2018, 09:04 (7 days ago) to complaints Dear Sirs, We now write to confirm our complaint to Kirby on the 23rd November 2018 An Engineer called Hayley had rung us a few days before to inform us that she was going to do Flat 2 to do the annual service. She was told that Flat 2 does not need any service yet until April 2019 and since she had been booked to go to No 7 Queens Road CH42 !QY, she might as well do Flat 3 where Bob will give her access as that flat is also covered and may need an annual service. She said she could not do that as her paperwork states Flat \". She was informed that Flat 2 was serviced a couple of weeks before and does not require a service. I now attach a CP12 issued by the GasSafe registered engineer who serviced Flat 2 some 5-6 months ago. I was shocked that on the day she rang me from the property although I had instructed her that Flat 2 had been cancelled and my money refunded and apparently she proceeded to service Flat 2\'s boiler again. That boiler had been serviced by another 247 Home rescue engineer 2-3 weeks before. I would be grateful if you would send us the details of the HR360 engineer who did the service and his Gas safe registration. We would also like to have Haylay\'s registration details as we find it extraordinary that after she was informed that it must have been a small clerical error on her paperwork she compounde dthings by doing things that she should not have done and came up with some cock and bull story that things needed to be done which two previous GasSafe Engineers said did not exist. When Flat 2 boiler service was cancelled 247 Home rescue was told that Flat 3 may require an annual service but not Flat 2. So when the engineer contacted us there has been a slight confusion on her paperwork as wee informed her and since she was going to the same premises and was given access to Flat 3 she could have done the boiler there as requested, but she chose not to correct the slight clerical error. A siple phone call with you would have set the record straight. Now we are not sure if we did the right thing to switch those two flats to you from Homeserve. We have another two flats on the premises which have new boilers and we were also thinking of transferring all properties to you. It is best that this be postponed just now until we ascertain if you will be able to do the servicing on time and in a reasonable fashion. Yours faithfully, Shah Allybokus
Fraud sale on 247 home rescue website.I used valid 10% off code to place order,however they still charged me original price.I contacted them for refunds twice and complain,but they do not response and not care.Also i informed them to cancel my contract on the renewal date with 30 days notice before policy is due.However they cancelled my policy immediatelly and still want to charge me for another month direct debit.
Disappointed is an understatement. I took this policy out just over a year ago and I've been extremely unhappy with the service I've received. Up until last year I've always had my boiler serviced by British Gas, but as they were getting a bit expensive I decided to shop around and 24/7 were a lot cheaper. I guess you get what you pay for. I was told that it was a monthly rolling contract, so I was happy to give them a chance.
The first problem was when I tried to book a service as the winter was approaching, but I was told that I hadn't paid enough premiums yet (bear in mind this is a free service). So I booked a service after paying 6 months premiums, but it was another 3 months before they could book it.
By now alarm bells were ringing, so after the service I called to cancel my contract, but because I'd had a 'free service' I couldn't leave until I'd paid a years worth of premiums.
Which is where I am at the moment, I just had a big row with the guy at the call centre, trying to cancel, after waiting half and hour for somebody to answer. I've been told that I have to give 30 days notice and I feel totally ripped off.
I dread to think what would have happened if I'd had any problems with my boiler breaking down.
I took a boiler cover last year. I called them up about radiators not working problem. Lady on the phone didn't ask me all her checklist questions which included the pressure on the boiler. She asked me to pay £95 as an excess on the cover which I paid. When Engineer came, he was in hurry and was not interested to investigate the boiler. The moment he checked pressure below 1, he increased it and stated that my boiler doesn't have any problem. Left the property. In few hours I found out that radiators are still not heating up automatically (i have kept them in contact on). I complaint again but to my surprise I was told to pay security fee of £50 as engineer reported that we didn't have real breakdown. This whole episode was a shamble. Their mistakes are:
1. Customer Service doesn't ask checklist questions properly and miss the important questions which could have set the pressure in the boiler.
2. Engineers are not interested for part change. Eventually I found out that my diverter valve is not working hence heating comes only if you reset the boiler.
3. £95 paid as an excess was not value for money as my boiler has not been rectified.
4. Asking further £50 on top of it to resend an engineer for the existing claim is a fraud.
Please stay away from them. Despite my complaints and to share it with their social media team, I haven't got my refund. I would like to cancel this policy ASAP.
I am only leaving 1 star as it is not possible to leave none.
Cutting a very long story short 24/7 do not cover you for anything, yet were still happy to take £75 from us to 'fix' a problem they knew they 'didnt cover's then have the cheek to ask for more.
Then to add insult to injury we try cancelling and are advised that we can't cancel the policy unless we pay £144 and there was no one of a manager's status around to talk to. The complaint has gone in via the formal way now as advised by themselves but that could take 2months it says. Direct debit cancelled our end and credit card company going to support with the fight we are being faced with although reading some of the reviews over the internet will also be contacting bank to get a complete block on company as have seen so many reviews where they have just started taking money randomly as they keep hold of peoples details..... Staff attitude is utterly disgusting never come across anything like it.
Genuinely have no idea how these people are still going and have not been shut down. Will be looking to take this alot further to stop people continuing to be scammed. Sadly that's all this company is a scam to get money from people yet provide no service
Awful company, happily take your money but will never provide the services you have paid for - pay a few pennies more and use a reputable firm like British Gas.
Do not go near this lot
Do not use this company - they will not honour the contract you pay for.
You will not get any problem fixed.
Rude, arrogant disgusting people - not sure how they are in business.
Pay for a policy all year and then when you ahve a problem find any excuse not to fix.
Told me I needed to fix my boiler myself!! When the pressure lost, I should top this up daily manually rather than them fix it.
Fraudsters, avoid like the plague.
Rude disgusting individuals on the phone and their engineers.
Please do not get cover from these crooks!
They take your money each month and then when you have a breakdown they charge £45 call out but will not repair the boiler unless you pay extortion amounts for the parts that you are covered for.
You will wait for hours on the phone for them to answer only for them to tell you that you need to pay.
Customer service is absolutely shocking and they are not interested in assisting you or trying to help to get your boiler fixed, they are only interested in getting more money from you.
When you eventually give up and try to cancel the policy, they will make you wait in excess of an hour and then when they do finally pick up they cut you off so that you can’t cancel.
Please be warned the cheaper policy is simply not worth it.
24/7 my policy number is MS0295540 I still do not know if you are repairing my boiler or not!!! And after 1 week of calls and 3 visits from you engineers we still have no heating or hot water.
Are you fixing my boiler that I pay you cover for? If not please cancel my policy immediately as it is impossible to get through to you or your cancellation people and I am still waiting for a manager to call me back which was promised on Friday!!
Go with an honest and reputable company.
after not being able to complain online or get through to a manager I wrote an email to the webteam, unbelievably, I got an email response from a DONOTREPLY email address stating the following;
We confirm receipt of your communication but do not formally acknowledge this as a complaint.
As per company procedure set out on our website and Terms and Conditions all complaints must be submitted using our online process. Please refer to website to progress your matter.
Unbelievable. Im now without hot water or heating for 10 days!!!!!! these people simply do not care and will not fix your boiler unless you pay for parts that you are covered for.
I WILL NOT BE PARTING WITH ANY FURTHER MONEY TO 247 HOME RESCUE AS I HAVE NO CONFIDENCE THAT YOU HAVE ANY INTENTION OF FIXING MY BOILER. YOU ARE SCAM ARTISTS AND SHOULD BE PUT OUT OF BUSINESS.
I HAVE ALSO NOW CONTACTED BBC WATCHDOG & TRADING STANDARDS AND REPORTED YOU.
It is Interesting to see all your positive feedback on trust pilot that you pay people for when they sign up by giving them a free months cover or 10% discount on their premium. This is wrong in so many ways and they are all obviously unaware that they are being scammed and that you have no intention of ever repairing a boiler that they are paying you cover for.
Hopefully the Trading Standards and watchdog will stop this.
Don't go anywhere near this company if you expect to get any boiler problems sorted. This was the 2nd time I had called an engineer out, and I should have learnt after the first time and changed companies then. After explaining the problem over the phone, and the fact they had established that I still had heating and hot water, they asked for the £45 excess payment and arranged to send an engineer out. He diagnosed a pressure valve needed replacing and said he would order the part. A few days later I was told that as the boiler was still technically working it wasn't covered, but if I left it till the boiler stopped working it would then be considered a pre existing fault and would once again not be covered. So, they take you money, but find every way possible to avoid actually doing any repairs. If I could leave zero stars I would, they have got to be one of the worst companies I have ever dealt with.
Terrible and costly service from 24/7 Home Rescue Emergency Cover. A catalogue of poor practice and negligence.
Returned home from our family summer holiday to find that the toilet cistern had been leaking, causing considerable damage. Contacted 24/7 Home Rescue, as we remembered we had an emergency cover witht hem, and reported the incident. What followed thereafter can only be described as a nightmare. It was the longest, most stressful period of time we have experienced as a family for a long time. It took over three weeks for the company to attempt to fix a minor problem. However, the plumber was so incompetent (or inexperienced?) and careless that in the end we had to get someone privately to deal with the matter. The whole thing from the start has been unbelievable. This is a brief chronology of the events that took place in the course of 24 days.
First plumber came to assess the problem. Some parts were needed and said that he would order then and someone else would come to do the job. As we did not have a stop valve, he cut off the water supply to the cistern. This is the only toilet in a household of 5 people. We had to use buckets of water. After 4 days, and still no news, I made several calls to find out that no report had been issued and therefore no parts had been ordered. Was told that a different plumber would be sent. The second plumber (the main subject of this complaint, but not the only one) arrived and came up with a different view. Said that it would be best to have a new cistern altogether. He sent the report and placed the order while in attendance. 1 hour into his departure, I received a call from the company stating that my claim was not covered because "the cistern was broken or cracked". This is obvioulsly what the second plumber had alledged. More telephone calls to various sections of the company enabled me to convince them that all that was needed were some parts and no more. Nonetheless, the manager of the technical support team decided to go along with the recommendations of the second plumber. I was advised that the item would have to be ordered and that it would take a while.
A week later, and this is now almost two weeks into our claim and us having to use buckets in the toilet, I was notified by the company that the second plumber, lets call him XX, would come some days later to complete the job. Again, more calls and more distressing conversations with staff that could only be described as robots. They kept telling me that they could not give me an earlier appointment because they were getting many emergency calls and all thier plumbers were busy. No matter how hard I tried to explain that our claim was if anything more urgent as the days went by, but I was cosistently met with disregard and poor manners. On a couple of occasions during my dealings with Custormer Carer Team, the line went dead. I have read from other reviewers that this is actualy common practice. Common practice also appears to be that the caller does not have access to a manager. I wanted to speak to a manager within the appointmens team on several occasions and was always told that there was none on site.
XX eventually came to the house, over two weeks since the claim was made, and informed us that there was a part missing ( flushing cone) and therefore could not install the cistern. He left the item with us. No sooner he left, I went through the box and found the flushing cone. I texted him but got no answer. I also contacted both by email and over the telephone Customer care and Technical support teams and they took no notice of what I was stating. They made us wait another whole week until the flushing cone was received from thier suppliers and XX could do the job. XX arrived with the flushing cone on the 24th day and told us, rather matter of fact, that it was too big. We showed him the actual flusing cone that was already there and he said that he had not seen it. He did not apologise. He even thought it was funny. XX installed the cistern various parts and left. We were relieved, although not for too long, thinking that finally we had a working toilet. Unfortunatelly, it all looked too good to be true. The flushing tube was leaking after a few flushes. My husband called XX on his private mobile and he came a few hours later. He tightened the plastic nut and said that the cistern and parts were cheap and that if it kept leaking, we should apply some sylicone all around it. We thought we had heard and seen it all but obviously not. That same night, we noticed that the fulshing tube was still leaking and that there was water coming from the flushing cone. The next morning, we also found that one of the copper pipes nearthe cistern was also leaking around the joints. I telophoned 24/7 Home Rescue and reported the incident. I was distressed.I just could not take any more of this. I defenitelly did not want XX back. They said that there were no plumbers available as they were all booked for the day. I begged for a plumber to be dispatched urgently and was advised that I would hear from the appointments team later on in the day.
To this date, no one has been in contact. 24/7 Home Rescue washed their hands off us. We had to get the job done properly privately. I made a complaint to the Complaints Team. I raised various issues: appalling custormer care and labour, appalling treatment, distress caused to me and my family, lack of regard for the situation caused by then, amount of time taken off work to be at home on 4 separate occasions, expenditure incurred from us, etc, etc. We eventually had a short, abrupt reply, implying that we shoud consider ourselves lucky for getting a new cistern and offering the return of the £75 excess. I immediately replied clarying that we did not need a new cistern but a bottom inlet valve and that we were not responsible for thier own choice of action. I asked for the matter to be referred to their internal Mediation Team, which according to their Terms and Conditions is an extra layer to safeguard service users. I wanted my complaint to be properly investigated and addressed fully. I received an email from the Complaints team expressing that they have done a thorough investigation and replied to all of my points. But they have not.
24/7 Home Rescue have behaved incompetently and with total disregard for what meant to be the most basic repairs. Even the Complaints Team is abrupt and dishonest. 24/7 Home Rescue appears to be very good at persuading new customers to join them. They make all sorts of claims that they provide a good, efficient and competent service,but this is far from our experience. As I said before, I have now read ample reviews that go to show that my case is not an isolated one. It is common practice for them to take the money, send out unprofessional labour and, if they can get away with it, ask for more money.
Cannot believe 24/7 is a legitimate company! after almost 2 years paying for boiler cover w had an issue where our hot water would start hot for a few seconds then would run tepit (not warm enough to have a bath or shower).
when calling 24/7 home rescue to report the issue i was told that they would not come out as it is an INTERMITTENT fault ant this is not covered as they are to difficult for them to fix.
After further discussions they agreed to send a engineer out as a "Good Will Gesture". The engineer attended a few days later and identified a faulty part and we were told that they would have to order the part and return to fit it.
A few days later i revived a call from 24/7 home rescue to tell me that because it is an Intermittent fault i will have to pay for the part and the call out even though my contracts that these are covered.
Currently we are waiting for a call back from them to try and explain why they will not honor our contract agreement leaving us in a house with no hot water.
This is a company that is hiding behind vague wording to avoid helping in any way.
If you're looking for boiler cover avoid these guys like the plague.
My mum an OAP who is supposed to be a priority has been without hot water for 3 weeks. Has had a few engineers out and diagnosed a problem and payed £108 for a part which now turns out isn’t the problem. Also after checking the paperwork it states that the particular part is cover for and are now trying to get refunded, which is hard as it’s nearly impossible to speak to anyone and if you need to make a complaint you have to do it by email.
Also after the recent engineer came out was left with a leak. Called 247 who arranged to send someone out to sort it. Waited all day but didn’t turn up.
Still have the issue of no hot water.
You get no clear answers which is so frustrating.
Waste of time and would urge people not to bother with 247 Rescue.
My star rating doesn’t reflect how I feel as I can’t click on any less than two stars. Would struggle to give this company just one star !
This company is now under investigation by the gas regulator for compliance issues. I recently referred the company and its engineer Thomas, based in the Northeast, for issuing a CP12 (Landlords gas safety check) when none of the legally required checks were carried out. This company and its engineers are putting people lives at risk, they are caring out unnecessarily and unsafe work.
If you have had any work carried out by this company and are concerned, then you should contact the regulator, who will be able to help. www.gassaferegister.co.uk
I have been promised 4 management callbacks and no one has spoken to me to date, they refuse to give their public liability insurance details (if they have any).
I have now canceled the policy and used the direct debit clawback scheme to recover all the money taken by this rotten company. The company is also breaking the direct debit rules and taking a random amount of money from their bank account.
They are paying people for 5-star reviews.
They are not regulated, this is not emergency cover, and it is on a one-month rolling contract.
247HOME RESCUE is a trading style of 247 Home Assist Ltd.
The engineers are contractors to another company called 360 home response.
DO NOT USED THIS COMPANY. Directors: GOHRI, Ranjen and KHONAT, Hassan
I posted the below review on Trust Pilot and within 1 hour it was flagged as inappropriate and under investigation by Trust Pilot. Trust me, I'm not the only review which has been flagged. Their website screams great reviews, so I'm guessing they filter out the bad ones.
My original review:
I've used British Gas for as long as I can remember and thought I would give 24/7 Home Rescue a try. The sign up process was pretty straight forward, having read through all the information on the sign up page I decided to go for the Landlord Premium cover (with no excess) which includes parts and labour, a yearly service, Gas CP12 certificate and more. this was in November 2017.
The problems started when I booked my first ever yearly service which includes the CP12 certificate. I called on the 24th July 2018 to book the appointment and booked it for Wednesday, 22nd of August 2018 - almost a month later.
Fast forward to Tuesday, 21st August 2018, (the day before my appointment) and I receive a text saying the engineer will be at your property on the 22nd Aug between 8am and 5:30pm. Then I get another text say; "WE'RE SORRY! Your boiler service 22/08 has been cancelled due to unforeseen circumstances. Please reschedule the appointment as per the link sent". I call up, quite annoyed, and get passed around 3 times until someone speaks to me to tell me someone will call me back within 48 hours! Sure, enough someone calls back and tries to rebook my appointment a month later, around the 20th September! I tell them this is unacceptable and finally manage to get it a week later. Unfortunately, I ended up having to cancel that appointment. So I rebook and got it booked in for Tuesday, 6th September.
The day comes, the engineer turns up for the annual service and starts to inspect the boiler. I then find out there are some issues with the flue clamp and an insulation panel. The boiler can't be used, and it needs to be capped off from the meter until the parts are replaced. Ok, fair enough, thats why I took out the Platinum Landlord cover in the first place, "to cover" problems like this. The engineer writes up his notes and informs me that someone will call me within 48 hours to book a time to fix the parts.
An hour later, I receive a call from 24/7 Home Rescue and the lady on the phone informs me that as this was a "boiler service", I would have to pay £160 to fix the two problems with the boiler. Wait a minute, isn't this why I took out the landlord cover with NO EXCESS in the first place? The lady tells me, parts and labour are NOT covered if the engineer finds a problem with the boiler DURING THE SERVICE and this is in my Terms and Conditions. Surely, this should be stated on the SIGN UP page of the website before the customer purchases the cover?
The whole point of a service is to make sure the boiler is working correctly and replace anything if required. When I was with British Gas, during a service they would replace the parts without batting an eyelid. Furthermore, I contacted British Gas today to ask if they still repair the boiler if they find issues during a service and have a confirmation that they do.
The difference is, ladies and gentlemen, you get what you pay for and 24/7 Home Rescue are utter trash! I will be switching back to British Gas Landlord HomeCare Two cover soon and look forward to a decent and reliable service.
I strongly discourage people from even giving this company a try, it may seem cheaper, but believe me, you will be more out of pocket in the long run.
My boiler service contract included an annual service. Service booked twice, and on both occasions 24 hours beforehand I was telephoned to say the engineer was sick. In the week prior to the appointments on both occasions I was telephoned with a list of additional equipment I could purchase and have installed 'to make my boiler safer' at the time of a service. I declined, and curiously the appointments were subsequently cancelled! This has all the hallmarks of a 'hard sell' scam. Avoid at all costs. The boiler was never serviced. I have terminated all dealings with 24/7.
We had a short power cut approx 2 minutes...then the boiler was making strange noises and stopped working....as the immersion was working and we were both busy we decided to wait a few days before calling out 24|7....when the engineer turned up he looked at boiler and then said that the power cut had frazzled by the power cut and would need a new one.We waited a week for a call from them and they told us it was beyond economical repair as the part would be in excess of £550!!!!!! So we decided to wait still using the immersion for water....they kept on phoning us asking when we wanted the new boiler fitted £2,500!!!!!! Then all of a sudden the boiler came back to life!!!!!!! We contacted an independent boiler engineer and he told us the boiler is one of the best he has seen and the new circuit board would cost no more than £200 if it was that.....so because of the hot weather we have had instead of replacing the boiler which they said and waited we have saved £2,500 and will be contacting trading standards of why they said we needed a new boiler when ours just had a little blip
please- DO NOT USE THIS COMPANY.-247 Home Rescue
I have waited Months to get a service on my boiler and was told it would happen soon after a few weeks !
I sent many emails to the so called customer service department and they kept fobbing me off !
I have also contacted Watchdog and Rip off Britain so keep posted !
Please read the Martin Lewis web site and see the many complaints about this useless company.
WARNING!!! Do not use this DISGUSTING & DISGRACEFUL Mickey Mouse company!! Tonight I phoned the 24/7 emergency line as a water pipe burst in my bathroom gushing water everywhere, causing a flood that then came through the ceiling into my kitchen through spotlights!! I spoke to an extremely rude, unhelpful and unsympathetic man, who I believe to be working in an Indian Call Centre... who told me that my claim was DECLINED, as apparently a burst pipe with water gushing everywhere leaking through a ceiling on to electrical lighting is not classed as an emergency!!! I asked him to explain why!? I pay monthly for this service and went through the terms and conditions with a fine tooth comb to ensure I was covered if anything like this was to happen in the future!! Yet myself and my 36 week Pregnant Fiance were left with no help, advice or guidance other than to call our Home Insurance Company to see if we were covered with them!! We have gone through the the terms and conditions again since this phone call and in the conditions it CLEARLY states that internal water leakage, flooding and water damage is in fact covered by this service!! Yet tonight myself and Fiance have been left with no water, and afraid to use the electric within our property. Forcing ourselves to book into a hotel for the night until we can get the damage repaired ourselves.
It also took us 40 Minutes for an adviser to answer the emergency line, this was during water pouring through our ceiling as you can imagine this felt like a lifetime during a REAL EMERGENCY!!!!
I will be complaining to the company directly, issuing a separate complaint to Trading Standards and writing to any governing bodies that authorise this activity.
Please, please do not make the same mistake we did, and do not let these cowboys take your money!!
JUST TO CONFIRM I WOULD ACTUALLY GIVE THIS COMPANY A "0" BUT THERE WAS NO OPTION FOR THAT!!!
My mum took out a plan with 24/7 home rescue. today their engineer came to do a so-called annual check on our boiler. Our boiler has been working perfectly fine with our hot water running absolutely great. But as soon as the engineer from 24/7 home rescue opened the boiler, wag around the wires and fiddled around the pumps, went to the basement where the gas and electricity meters are located, came out, went back to the boiler and suddenly sprang up and hurried to the garden to the direction of the big boiler pipe which exhales smoke when the central heating is in use, he rushed back in and told us that the small pipe outside, which is linked to that which releases water to the boiler is licking. Before I could get to it, I could hear the noisy sound of water gushing out of the pipe like a fountain. I asked the engineer what he had done, he replied angrily that it wasn't him that the flow was there before he came. but one could see clearly that the flow had just been triggered Anyway I contacted his head office and complained to the manager about it and all the manager said was, its a fault that will cost us £120 to fix that according to their T&C their plan does not cover faults. We should have read T&C prior to taking the plan. I tried to get her to send their engineer back to touch whatever it was he has touched to which resulted to the aggressive gushing of water from the pipe so it could stop, but the manager replied aggressively and rudely that if the engineer stops the flow, we will lose our hot water. However with such aggressive and negative response, I could not risk having such a criminal in the house creating further ruin to our boiler, with them making such an illusory fantasy that we will pay them to fix it. I am now left to get another engineer to fix it. So apprrently, we have taking a plan with 24/7 home rescue to scam us.
I phoned 24/7 on 9 separate occasions and got cut off. I had a problem with my boiler as my partner is disabled it was pretty urgent.
I then went back to British Gas who were fantastic.
I tried to organise a gas safety check and that basically was near on impossible to sort out.
I think this is probably the worse company I have ever dealt with. I also have contacted Trustpilot regarding some of the there tactics to get positive reviews.
Most worrying is that they are not regulated by the financial ombudsman so your best option is to just give the 3o days or don't even think of joining them to start with.
I wished I had read the reviews on Moneysupermarket and other site and not Trustpilot.
This company is not regulated by the FCA therefore they should not be offering any products deemed as insurance. Steer Clear at all costs.
Had annual boiler service, then they said oh there's a grommet missing on the cable so it's deemed unsafe so they had to cap off the boiler and remove the valve so I can't use it.
Was told that someone will be round to fit a cable grommet and reconnect it the next day, fine.
Then I get a phone call saying for the work to go ahead I need to pay £120!!!! To fit a stupid cable grommet!
I've had this boiler since moving into this house and have had multiple boiler services done over the last 8 years and nobody has raised this issue.
I'm now left with no heating or hot water unless I pay them £120 to reconnect it! Absolutely ridiculous daylight robbery.
If I didn't have service plan with them I would be better off!
To add to this, I have just logged into my account to check my cover... I am on ‘Premium’ cover at £18.70 per month with £0 excess and this is my second year with them. I have never claimed and they were the ones that serviced the boiler last year! It clearly also states that it is a rolling monthly contract so I’m not tied down and can cancel any time so why was I told when I tried to cancel that I’d still need to pay for 12 months!?
I thought the whole idea of getting a boiler cover with unlimited call outs and £0 excess is that there should never be unexpected costs on top of this monthly premium so what exactly is the point of me having this cover!?
Turned up to fix leak. Said he couldn't. Got local plumber to do job an extra cost. Service centre worse than useless; argumentative staff, incorrect DDs, emails not answered. Contract terminated.
Cheaper than more established competitors for a reason! Chargede me an excess of £75 even when my policy stated that I had no excess to pay for a callout. Wouldn't reply to 4 emails over 4 months, and call handlers were unbelievably rude! Deeply regret not sticking to Homeserve/British Gas for this service.
Please do not waste your money. Where do I start? Contacted them as our Glow Worm boiler stopped working completely. The engineer came out eventually (after trying to diagnose over the phone lol) said he knew what the problem was but didn’t even take the cover off l! This is when we found out that 247 are happy to take your premiums but if your boiler is over say 5 years old then the cost of repair surprise surprise will be more than the value of the boiler - a calculation we were previously unaware of - so they would not cover the cost of repair Though to be fair it is in the t&c’s though lost amongst the lengthy exclusions and the cost of repair is very much subjective and in their favour! To sort out they said they would arrange a visit from the manufacturer’s engineer “at a reduced rate” of £240 this is a downright lie as £240 is the standard call out charge of Glow Worm as per their website. The guy came out but immediately condemned the boiler as it had both a gas and slight Carbon Monoxide leak. He was amazed that the 24-7 engineer hadn’t discovered these in fact he said if he had done the initial inspection and a boss inspected his work after he would expect to be severely reprimanded even sacked !for missing these leaks!! To cut a long story short the boiler was eventually fixed no thanks to this shambles of a company. To top it all off after condemning the boiler and deeming it uninsurable they wanted us to pay a penalty because we cancelled the policy!!! Would never recommend to anyone
Total rip off. Most dishonest insurance company I ve known. I have had to cancel my direct debit three times but somehow they are still able to access to my bank account!!!!
I concur with all the poor reviews, I am a victim of the profiteering from this company, they con you for your money and you get nothing in return. Please avoid at all cost!
just bought a nest for £249 installed cannot argue - great service also
Everything about this company's terms and conditions is designed to take your money, trap you into a contract and do absolutely nothing to help you. All positive reviews are achieved through bribery. Stay away!
DO....not touch this company with a barge pole they need to be taken to court,,,dont be suprised to see them on watchdog v soon !!! i was left with a boiler stripped down no water heating etc. Get british gas in i did sorted for a fraction of the cost, say no more.
this company is a flagrant scam, cover worth less than the paper it's printed on. Unregulated.
Great value for money!
Would recommend to all
The service was really good. Engineer was polite and came out quite fast.
24/7 Home Rescue is a scam company, stay away. I am very lucky, my credit card company retrieved my money from 24/7 Home Rescue.
Once your boiler breaks down 24/7 Home Rescue will charge you £75 for a visit, even if you have zero excess, then you will get a generic email from 24/7 Home Rescue saying the cost of repairs to your boiler is 60% of the cost of your boiler and to fix it it will be out of your contract. meaning you will pay to have your boiler fixed. Even if your boiler is a few years old & the cost of fixing it is around £70 to £100. That's the scam.
Trustpilot is publishing fake reviews for 24/7 Home Rescue, for a sum of course, and they are hiding the negative reviews. Don't believe me? check Trustpilot for yourself. For every detailed negative review there are six or seven 5* reviews saying "great service" or "very happy". You don't have to be a smart to figure it out.
Avoid at all costs.
Customer service is terrible. Didn't listen to anything, Cancelled engineer on day of service even though I had to keep rechecking to make sure he would call. I went ballistic as took day off work for them as a Landlord I had to go to the properties after my meltdown they then rang within 1/2 hour to then get the engineer to call. They rang to say no one at property so engineer left. No engineer was there. They took my number down wrongly even though I went through it several times. I asked for engineer's number, but they wouldn't give it. I can go on telling you of what I've been through with them. They just mess you about. No one knows what each other is doing. They charge you call out fees of £75 even though you've paid the excess in the policy! Absolute disgrace.
Absolutely appalling service from 24/7 home rescue.
The worst customer service, rude, ignorant employee's, promise to call back and do not call back.
Still have not fixed my home emergency 6 days later, yet taken £75 from me.
They are not a 24 hour homecare rescue provider, your better off phoning your local plumber etc
Please be warned they are a scam.