I have never written any review for any company twice within a month,but this company warrants it!
After the claim for a hot water pump was rejected,as my boiler/central heating cover states in black and white pumps are covered,but apparently not this type of pump,I had the misfortune of another breakdown,no hot water,this time the boiler PCB board(circuit board).I paid my £45 call out,as the board was covered and booked an appointment.
Simple 10 minute job,disconnect the board,fit the new one,job done.
Engineer turned up,yep,PCB board faulty,reported back to his claims department,who phoned me.
It’s not covered,as the cost of the board is more than your boiler is worth,you have 2 options,you buy a new boiler from us,or pay us for the board and labour.
These PCB boards are about £100,they probably pay half that for them,yet they are trying to sell me a new boiler.
I asked the question,is my top of the range Vaillant ecotec boiler,which,although nearly 17 yrs old,recently serviced a month ago by 24/7 and came back as in perfect working order and good condition,serviced every year since new,worth less than £100?
Yes,was the reply.The board is not covered as your boiler is too old and pretty much worthless.
So what am I paying my boiler cover for?
This company needs investigating and I plan to do just that.
All seems good until you need to make a claim,they will use every trick in the book to prevent themselves paying out,although they are all too keen to take your money for a breakdown cover which is pretty worthless.
When I signed up,I read reviews,but only the good ones,I suggest you look at the bad ones if you are looking to give them your money,they are the ones you need to take notice of.
This company has pretty much blackmailed me into either buying a new boiler or paying for them to fix it,although I have cover to cover the failed part and labour charge.
The engineer has also broken the hot water dial knob,I opened the flap on the boiler and it fell off,it was snapped off and put back,hoping I wouldn’t notice.
They have also left me and my family with no hot water.
Great company? No,a disgraceful company.