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    Reviews 247 Home Rescue

    Of course you want to live comfortably, and nowadays that includes all the equipment, devices and other modern things we are used to. You will want your house to be nice and warm and you want to be able to use the appliances that you have in your home. If your heating breaks down or your dishwasher or washing machine breaks down, that can become quite unpleasant and uncomfortable. So if something does break down, you will want it to be fixed quickly and effectively. 24/7 Home Rescue is a company that provides covers and repair service for boilers and other appliances. You can find their premiums on their website, but that tells you nothing about the service that they provide. It also does not tell you if the company really comes to your rescue at a time when you really need them. Customers that have dealt with 24/7 Home Rescue before can tell you that. Read their customer reviews with their experiences, opinions and more to get a clear view of what this company does. These reviews can help you decide whether you want to cover your stuff at 24/7 Home Rescue or not.

    About 24/7 Home Rescue
    24/7 Home Rescue is a company that offers cover and repair service for your boiler and other appliances that you have in your home. They can help you when your boiler breaks down, when your washing machine has problems, when your dishwasher does not work the way that is should and many other cases. They have several boiler covers. They all provide unlimited 24/7 callouts, nationwide coverage, unlimited claims, boiler breakdown service. The more elaborate policies also include extras like cover of the external and internal plumbing and drainage, cover of the central heating system and a gas safety check. The basic appliance cover included your washing machine, tumble dryer and combined fridge freezer. More elaborate policies also include dishwashers, separate fridges and freezers, American fridge freezers, electric ovens, gas hobs, ceramic hobs and master cookers.
     


    24/7 Home Rescue tells how to avoid electrical emergencies: because it's always best to avoid

    Services of 24/7 Home Rescue
    As mentioned before, they offer 24/7 repair service for your boiler and appliances. If you make use of their services via your cover, you will not be charged for labour or parts. You can contact them via a live web chat, via telephone or via email, all of which can be accesses via their website.

    About 24/7 Home Rescue
    Complaints, Compliments and Tips for 24/7 Home Rescue.
    Have you made use of the services of 24/7 Home Rescue in the past? That you can tell us what you think about this company.  Do they help you in times of need? Does the premium cover the expenses that you would have had without a cover? And what are the people at 24/7 Home Rescue like? Did you encounter any problems and how did their customer service treat you and your complaint? Let us know by leaving a review with your experience, opinion and more. Others can benefit from your experience when they try to decide whether they want to cover their boiler and other appliances at 24/7 Home Rescue.

    Does 24/7 Home Rescue really come to your rescue? Read customer reviews about this company for appliance cover, boiler cover, boiler repairs & appliance repairs

    247 Home Rescue
    Reviews, complaints and customer experiences (14)

    4,2
    36% Would buy here again!

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    4,2

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    4,2

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    4,2

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    4,2

    All reviews

    Read independant reviews, consumer experiences, feedback and complaints right here! Get to know the best shop place your (online) order. Everybody together now decides which shops are worthy and which aren't!

    Terrible Servie, Worse Support

    martin v11-07-2018

    Turned up to fix leak. Said he couldn't. Got local plumber to do job an extra cost. Service centre worse than useless; argumentative staff, incorrect DDs, emails not answered. Contract terminated.

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    2

    AVOID AT ALL COSTS!

    Dr Wisam Hassoon30-06-2018

    Cheaper than more established competitors for a reason! Chargede me an excess of £75 even when my policy stated that I had no excess to pay for a callout. Wouldn't reply to 4 emails over 4 months, and call handlers were unbelievably rude! Deeply regret not sticking to Homeserve/British Gas for this service.

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    Awful

    Paul Fox28-06-2018

    Please do not waste your money. Where do I start? Contacted them as our Glow Worm boiler stopped working completely. The engineer came out eventually (after trying to diagnose over the phone lol) said he knew what the problem was but didn’t even take the cover off l! This is when we found out that 247 are happy to take your premiums but if your boiler is over say 5 years old then the cost of repair surprise surprise will be more than the value of the boiler - a calculation we were previously unaware of - so they would not cover the cost of repair Though to be fair it is in the t&c’s though lost amongst the lengthy exclusions and the cost of repair is very much subjective and in their favour! To sort out they said they would arrange a visit from the manufacturer’s engineer “at a reduced rate” of £240 this is a downright lie as £240 is the standard call out charge of Glow Worm as per their website. The guy came out but immediately condemned the boiler as it had both a gas and slight Carbon Monoxide leak. He was amazed that the 24-7 engineer hadn’t discovered these in fact he said if he had done the initial inspection and a boss inspected his work after he would expect to be severely reprimanded even sacked !for missing these leaks!! To cut a long story short the boiler was eventually fixed no thanks to this shambles of a company. To top it all off after condemning the boiler and deeming it uninsurable they wanted us to pay a penalty because we cancelled the policy!!! Would never recommend to anyone

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    STAY CLEAR

    Angelo01-06-2018

    Total rip off. Most dishonest insurance company I ve known. I have had to cancel my direct debit three times but somehow they are still able to access to my bank account!!!!

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    Awful company STEER CLEAR, AVOID

    Mr. Matthews29-05-2018

    I concur with all the poor reviews, I am a victim of the profiteering from this company, they con you for your money and you get nothing in return. Please avoid at all cost!

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    2

    excellent

    johnny longson24-05-2018

    just bought a nest for £249 installed cannot argue - great service also

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    10

    Scam - Stay away

    James Warne18-05-2018

    Everything about this company's terms and conditions is designed to take your money, trap you into a contract and do absolutely nothing to help you. All positive reviews are achieved through bribery. Stay away!

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    rip off

    peter linguard18-05-2018

    DO....not touch this company with a barge pole they need to be taken to court,,,dont be suprised to see them on watchdog v soon !!! i was left with a boiler stripped down no water heating etc. Get british gas in i did sorted for a fraction of the cost, say no more.

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    heartless scammers

    Jay12-04-2018

    this company is a flagrant scam, cover worth less than the paper it's printed on. Unregulated.

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    Exceptional

    Jack Smith12-04-2018

    Great value for money!
    Would recommend to all

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    10

    Good Service

    John Dootson11-04-2018

    The service was really good. Engineer was polite and came out quite fast.

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    10

    STAY AWAY!

    MaccyBear10-04-2018

    24/7 Home Rescue is a scam company, stay away. I am very lucky, my credit card company retrieved my money from 24/7 Home Rescue.

    Once your boiler breaks down 24/7 Home Rescue will charge you £75 for a visit, even if you have zero excess, then you will get a generic email from 24/7 Home Rescue saying the cost of repairs to your boiler is 60% of the cost of your boiler and to fix it it will be out of your contract. meaning you will pay to have your boiler fixed. Even if your boiler is a few years old & the cost of fixing it is around £70 to £100. That's the scam.

    Trustpilot is publishing fake reviews for 24/7 Home Rescue, for a sum of course, and they are hiding the negative reviews. Don't believe me? check Trustpilot for yourself. For every detailed negative review there are six or seven 5* reviews saying "great service" or "very happy". You don't have to be a smart to figure it out.

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    Terrible Terrible service

    Laura09-04-2018

    Avoid at all costs.
    Customer service is terrible. Didn't listen to anything, Cancelled engineer on day of service even though I had to keep rechecking to make sure he would call. I went ballistic as took day off work for them as a Landlord I had to go to the properties after my meltdown they then rang within 1/2 hour to then get the engineer to call. They rang to say no one at property so engineer left. No engineer was there. They took my number down wrongly even though I went through it several times. I asked for engineer's number, but they wouldn't give it. I can go on telling you of what I've been through with them. They just mess you about. No one knows what each other is doing. They charge you call out fees of £75 even though you've paid the excess in the policy! Absolute disgrace.

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    10

    Worst service ever

    Jacqueline Wisely15-01-2018

    Absolutely appalling service from 24/7 home rescue.
    The worst customer service, rude, ignorant employee's, promise to call back and do not call back.
    Still have not fixed my home emergency 6 days later, yet taken £75 from me.

    They are not a 24 hour homecare rescue provider, your better off phoning your local plumber etc

    Please be warned they are a scam.

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