Of course you want to live comfortably, and nowadays that includes all the equipment, devices and other modern things we are used to. You will want your house to be nice and warm and you want to be able to use the appliances that you have in your home. If your heating breaks down or your dishwasher or washing machine breaks down, that can become quite unpleasant and uncomfortable. So if something does break down, you will want it to be fixed quickly and effectively. 24/7 Home Rescue is a company that provides covers and repair service for boilers and other appliances. You can find their premiums on their website, but that tells you nothing about the service that they provide. It also does not tell you if the company really comes to your rescue at a time when you really need them. Customers that have dealt with 24/7 Home Rescue before can tell you that. Read their customer reviews with their experiences, opinions and more to get a clear view of what this company does. These reviews can help you decide whether you want to cover your stuff at 24/7 Home Rescue or not.
About 24/7 Home Rescue
24/7 Home Rescue is a company that offers cover and repair service for your boiler and other appliances that you have in your home. They can help you when your boiler breaks down, when your washing machine has problems, when your dishwasher does not work the way that is should and many other cases. They have several boiler covers. They all provide unlimited 24/7 callouts, nationwide coverage, unlimited claims, boiler breakdown service. The more elaborate policies also include extras like cover of the external and internal plumbing and drainage, cover of the central heating system and a gas safety check. The basic appliance cover included your washing machine, tumble dryer and combined fridge freezer. More elaborate policies also include dishwashers, separate fridges and freezers, American fridge freezers, electric ovens, gas hobs, ceramic hobs and master cookers.
24/7 Home Rescue tells how to avoid electrical emergencies: because it's always best to avoid
Services of 24/7 Home Rescue
As mentioned before, they offer 24/7 repair service for your boiler and appliances. If you make use of their services via your cover, you will not be charged for labour or parts. You can contact them via a live web chat, via telephone or via email, all of which can be accesses via their website.
About 24/7 Home Rescue
Complaints, Compliments and Tips for 24/7 Home Rescue. Have you made use of the services of 24/7 Home Rescue in the past? That you can tell us what you think about this company. Do they help you in times of need? Does the premium cover the expenses that you would have had without a cover? And what are the people at 24/7 Home Rescue like? Did you encounter any problems and how did their customer service treat you and your complaint? Let us know by leaving a review with your experience, opinion and more. Others can benefit from your experience when they try to decide whether they want to cover their boiler and other appliances at 24/7 Home Rescue.
Does 24/7 Home Rescue really come to your rescue? Read customer reviews about this company for appliance cover, boiler cover, boiler repairs & appliance repairs
Read independant reviews, consumer experiences, feedback and complaints right here! Get to know the best shop place your (online) order. Everybody together now decides which shops are worthy and which aren't!
DO NOT use this company. Our tenant was without heating or hot water for 24 days as a result of their incompetence. They diagnosed a broken boiler, we paid over 2K for a new one to be fitted and It took them 15 days from when it was installed to get the brand new boiler working, charging us extra for things that didn’t help along the way. We lost so much money as our tenant understandably stopped paying rent. The emotional stress and strain was incredible, to us and our tenant. Her relationship broke down as a result. We have filed 3 complaints online and none of them have been addressed. The first complaint was filed nearly 8 months ago. They promise to get back to you in 8 weeks.
They are happy to call us to ask why we don’t want to stay with them however, when we asked about the complaints we made( this was last week ) they couldn’t see this on file. The guy asked us to send him the complaint, we did, and then got an email back asking us to file a complaint via the same system that has failed 3 times before. This company is a joke if you have a problem. They outsource the jobs and the engineers dont always know what they are doing. 24/7 is a joke as it gives you the impression your job will be completed quickly when that could not be further from the truth. Please don’t get caught like we did. It has scarred us, it really has. There is no possible way they can justify this level of service.
My boiler has broken down and an engineer attended on Thursday to look at the boiler. He advised a part needed to be ordered and he would return to fit the following day. He did just that but unfortunately the boiler has broken down again since.
I am now advised by 247 that a new PCB board is needed.
The below is the truth and honestly exactly what happened.
A 247 manager called me to advise that they only cover 60% of my boiler and the PCB is not covered in that 60% Dose anyone really take out boiler breakdown cover to cover only 60% come on 247 really???
He then continued to advise me that my boiler is only worth £330.00 and is beyond economical repair. I have no idea how they managed to come to that estimation of what my boiler is worth but 247 say the repair is more costly than the part so they will not repair it.
247 then advised that they can send the manufacturer out to replace the PCB at a cost to me of £268.00
The other option was to buy a new boiler fully installed for £399 yes £399 wow - oh but you have to sign up to 100% yes 100% breakdown cover for 10 years at £25.00 per month.
247 i have provided my service contract number when i submitted this review.
I pay 247 16.99 a month for my boiler cover and thIS is just robbery what they have done. They have not even said they will contribute to part of the board cost.
What ever you do please do not take out boiler cover with 247 as this is what you have to deal with. Pay the extra and get British Gas cover and have peace of mind.
Look forward the response from 247 home rescue
I will update with the outcome of this on this website
AVOID THIS COMPANY LIKE THE PLAGUE - really difficult to arrange the service and then the engineer deemed boiler dangerous due to a water leak - no communication from engineer or 247 home rescue received - they left 2 kiddies with no hot water. I contacted 247 home rescue and was promised a call back within 24 hours, still waiting! I complained and got a rubbish email back saying that the boiler had been deemed dangerous and left inoperative due to a gas leak - in fact the boiler was left switched on as the so called engineer just said it will break eventually. I responded to their email stating what the engineer had said and they just do not respond - extremely shoddy cowboys and rip off merchants.
To be honest I have had no reason to review their actual service other than the first annual service after taking out the policy. This appeared to have been completed competently. However, once I had taken out the policy I began to have doubts and looking at the detailed Ts & Cs I called them a few times to clarify certain points. The customer service team were not very conversant of their policy conditions and just tried to fob me off. Whilst in the 14 day cooling off period I considered cancelling but as I was soon leaving the country for 6 months I didn't want to leave the family without cover whilst away. During the past months I have had several reminders that my boiler is due its annual service.. They seem to do 3 annual services a year. I never took them up on these services because I was convinced they would bill me. I simply do not trust them. Whilst checking my bank DDs recently I noticed one for this company. I did not set this up, they must have taken my details from the single payment I made at the time of purchase. I really don't remember setting this DD up. So I cancelled this DD because I am now in month 11 of the policy and advised my bank not to allow this company to add a DD from this company again. It does appear from the many reviews here that they have a history of taking money from customer accounts. I'm just happy that I did not have any problems during my contract which I'm convinced would have caused me problems. I simply don't trust them.
They take money out of your account when they shouldnt, I joined in January 2018 and paid them for one year, in January 2019 they took money out of my account without prior warning which was £231! I called to cancel they offered me a discount rate of 168.68, which I accepted and they refunded me the difference of £111. this morning July 8th they took another £168.68 which I noticed (I dont normally check but luckily it was the last payment so i spotted it, I called them and they claimed "system error". I'm just wondering how many people could they have done this to and people have not noticed! I cancelled my direct debit and told them to not renew me again as i dont trust them tbh,
also the boiler service tbh was really bad, the guy didnt actually service the boiler he inspected it which isnt the same.
Never claimed from them. In spite of this they decided to charge me for additional car breakdown cover without my authority and dipped into my bank account. When queried they told me they had permission because a lead was created on money supermarket when I got a quote for boiler cover.
Landlord Policy covering drainage, plumbing and heating
Absolutely terrible company-Avoid them at all costs!
Long story short is that I bought a landlord cover with them and regret it till date. The boiler stopped working because of an issue with some parts and this caused the immersion heater in the hot water tank to go into overdrive. Not surprisingly, it tripped and caused failure of electric supply in the kitchen. However, when the Engineer came around he simply bypassed the immersion and ran away saying that the immersion is not covered. I told them that I am fine without immersion but the boiler needs to work. However, this company gave me some convoluted excuse (I have full communication) and refused to attend to this boiler emergency. The boiler was not working for more than 3 days and then I had to go outside and spend money to get this working. They refused reimbursement and now I am having to take them to court!
Short story: After a contentious initial boiler service the company decided they didn't want to cover it. They sent an email to confirm the cancellation but proceeded to take 15 month's Direct Debits. When approached for refund they refused and said case was closed despite me evidencing to them their own email and them stating they have no evidence of me asking to cancel the cover!!).
Took them to small claims court (very easy to do online - takes no more than 20 minutes and £25!). They received the summons and hastily arranged to refund the court cost and my money they had been holding on to.
This borders on fraudulent practice: Companies like individuals make mistakes (I should have cancelled the DD mandate) but it's how they react that you really find out about them. It was clear they had taken money for a service they did not provide and yet despite overwhelming evidence point blank refused to accept to pay the refund. Had they simply accepted the mishap and refunded me as most big companies do with question (is this example of small company attitude?) then this review would not have been made and potential customers lost.
Bad experience from start to end. I certainly would not recommend these based on my experience. This company are miles cheaper than British Gas (who I think are overpriced) but is this yet another example of you get what you pay for (rhetorical question)?
Took out the policy 2months ago, tried to make my first claim on my range cooker, one of the ovens wasn’t heating up when I called up was told theclaim had been rejected as only one of the ovens wasn’t working they will only fix it if the whole range doesn’t work. Wasn’t told this when I took the policy out and customer service attitude was “computer says no” After being with British Gas for the past 15 years never had a problem claiming for the same thing, will be cancelling the policy and going back to them.
Nothing positive to say about my experience- read for yourself!
Do yourself a favour and pay a bit extra with another provider and avoid these cowboys at all costs. 24/7 insisted I have my boiler service early in my contract then charged me £60 for having it completed early. It then took over 6 weeks to even get a date agreed for my boiler service, this is after having to make many many phone calls to get it sorted. Date gets arranged then gets cancelled on the day by 24/7, different reasons provided depending on who I spoke to. Further hassle on my part to get another appointment. Engineer attends to do the service then after leaving the property I realise there is now a GAS LEAK from the boiler! Engineer comes back out and says it was caused by him not tightening the pressure test valve enough but not to worry it was “only a little leak, and it was only leaking when the boiler was running” (Apparently that makes it ok!) Complained to 24/7, no response for weeks so again I was having to chase them up numerous times. Eventually gets a response over 9 WEEKS from logging my complaint and they said they don’t agree that the engineer left me in any danger (with a gas leak!) because when he came back out he didn’t need to change any parts. Utterly ridiculous. Was offered a “gesture of goodwill” of 2 months free- worth less than £10. Told them I wasn’t interested and considered the contract breached due to their engineers negligence and the length of time taken to respond to the complaint (over the length of time they stated in the contract). They told me I would need to pay a £144 cancellation fee- just to be clear this is more than the TOTAL annual contract cost in full! Obviously after another set of lengthy phone calls I have come out of contract without paying for it. This is a terrible company with appalling service. There is no accountability and the poor people who work in complaints are left to pick up the stick- not once did a manager or someone senior contact me regarding my complaint or even acknowledge it and every response I had from 24/7 was as a result of me chasing. Without a doubt the most frustrating and stressful service agreement I have had in my life and I was only with them 3 1/2 months!
Avoid, Avoid, Avoid! You have been warned, take out a contract with them at your peril!
Just can't understand how this company is still operating! So depressing when I read the similarity of complaints by costumers across the country and how identical to a catalogue of bad service and money waist that i have been subjected to since I joined this joke of
Please if I can just prevent just one person from having to deal with this abomination of a company then I'll be happy. In November I made a claim and guess what – I’m not covered by my so called policy so that’ll be £200 to pay. No way, I want to cancel. That’ll be £142 to cancel. No way, I want a manager call back and guess what, they’re that inept they can’t even manage to do that. Countless ignored emails, false promises but on one occasion I was actually promised a call back on the 19th of Feb but it had to be at 3pm because the manager was in COURT!! But guess what even that call back never came to fruition. And now when they finally do respond, I get an email advising me that they will no longer correspond with me. Just says it all. The engineers are incompetent, the staff in the call centre are incompetent and so are the social media team who are probably reading this right now. So you can ignore my emails if you wish but I am not going away.
Absolute joke of company paid upfront for several months to get boiler services. Called and made an appointment and used my last holiday from work. Luckily on the day I called to see if I could get the engineers contact details to get an ETA as this is when I found out that they in fact never made any booking. To be fair I did get my money refunded when I cancelled but they then proceeded to take next month's payment anyway. The customer service is abysmal takes over half an hour to get through for them only to be the most unhelpful bunch of " advisers " I've ever had the misfortune to have to speak to. Oh and also keep getting texts stating my account is in arrears despite the fact it's cancelled!!!! If you have any sense at all stay well clear and pay extra for a decent company
You don't realise you have no cover until you go to claim. I paid for the most expensive cover to be told my radiators weren't covered and you had to have a full central heating breakdown!! Not what was advertised at all. I immediately cancelled and no refund will be given as I didn't cancel within 14 days. As I say you assume you are covered. There also appears to be no governing body for this company and I am unable to take it further. Stay away!
Am closing account, having been with them some time. Service engineer came late summer 2018, did not put things back correctly and damaged a gasket, called for an engineer who came several days later and confirmed reason for problem filled it with gunk then came back days later with correct gasket, now they want to charge me £45 for leaving as I had an engineer visit how do they justify this
Stay away at all costs. Don't fall for Trustpilot ratings for this company
Do not fall for low prices and sweet promises by 247 Home rescue. you will regret it at a later date. They will not fix your boiler. They will hide behind the T&C and especially the clause about BER. I repeat.. Stay away at all costs. If you need any further information please reach out to me if Britain reviews allows such a contact.