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    Reviews 247 Home Rescue

    Of course you want to live comfortably, and nowadays that includes all the equipment, devices and other modern things we are used to. You will want your house to be nice and warm and you want to be able to use the appliances that you have in your home. If your heating breaks down or your dishwasher or washing machine breaks down, that can become quite unpleasant and uncomfortable. So if something does break down, you will want it to be fixed quickly and effectively. 24/7 Home Rescue is a company that provides covers and repair service for boilers and other appliances. You can find their premiums on their website, but that tells you nothing about the service that they provide. It also does not tell you if the company really comes to your rescue at a time when you really need them. Customers that have dealt with 24/7 Home Rescue before can tell you that. Read their customer reviews with their experiences, opinions and more to get a clear view of what this company does. These reviews can help you decide whether you want to cover your stuff at 24/7 Home Rescue or not.

    About 24/7 Home Rescue
    24/7 Home Rescue is a company that offers cover and repair service for your boiler and other appliances that you have in your home. They can help you when your boiler breaks down, when your washing machine has problems, when your dishwasher does not work the way that is should and many other cases. They have several boiler covers. They all provide unlimited 24/7 callouts, nationwide coverage, unlimited claims, boiler breakdown service. The more elaborate policies also include extras like cover of the external and internal plumbing and drainage, cover of the central heating system and a gas safety check. The basic appliance cover included your washing machine, tumble dryer and combined fridge freezer. More elaborate policies also include dishwashers, separate fridges and freezers, American fridge freezers, electric ovens, gas hobs, ceramic hobs and master cookers.
     


    24/7 Home Rescue tells how to avoid electrical emergencies: because it's always best to avoid

    Services of 24/7 Home Rescue
    As mentioned before, they offer 24/7 repair service for your boiler and appliances. If you make use of their services via your cover, you will not be charged for labour or parts. You can contact them via a live web chat, via telephone or via email, all of which can be accesses via their website.

    About 24/7 Home Rescue
    Complaints, Compliments and Tips for 24/7 Home Rescue.
    Have you made use of the services of 24/7 Home Rescue in the past? That you can tell us what you think about this company.  Do they help you in times of need? Does the premium cover the expenses that you would have had without a cover? And what are the people at 24/7 Home Rescue like? Did you encounter any problems and how did their customer service treat you and your complaint? Let us know by leaving a review with your experience, opinion and more. Others can benefit from your experience when they try to decide whether they want to cover their boiler and other appliances at 24/7 Home Rescue.

    Does 24/7 Home Rescue really come to your rescue? Read customer reviews about this company for appliance cover, boiler cover, boiler repairs & appliance repairs

    247 Home Rescue
    Reviews, complaints and customer experiences (25)

    3,6
    36% Would buy here again!

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    3,6

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    3,4

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    3,6

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    3,4

    All reviews

    Read independant reviews, consumer experiences, feedback and complaints right here! Get to know the best shop place your (online) order. Everybody together now decides which shops are worthy and which aren't!

    Avoid this company

    Anita Dallimore17-09-2018

    My mum an OAP who is supposed to be a priority has been without hot water for 3 weeks. Has had a few engineers out and diagnosed a problem and payed £108 for a part which now turns out isn’t the problem. Also after checking the paperwork it states that the particular part is cover for and are now trying to get refunded, which is hard as it’s nearly impossible to speak to anyone and if you need to make a complaint you have to do it by email.
    Also after the recent engineer came out was left with a leak. Called 247 who arranged to send someone out to sort it. Waited all day but didn’t turn up.
    Still have the issue of no hot water.
    You get no clear answers which is so frustrating.
    Waste of time and would urge people not to bother with 247 Rescue.
    My star rating doesn’t reflect how I feel as I can’t click on any less than two stars. Would struggle to give this company just one star !

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    4

    Urgent warning, risk to life

    Gray12-09-2018

    This company is now under investigation by the gas regulator for compliance issues. I recently referred the company and its engineer Thomas, based in the Northeast, for issuing a CP12 (Landlords gas safety check) when none of the legally required checks were carried out. This company and its engineers are putting people lives at risk, they are caring out unnecessarily and unsafe work.
    If you have had any work carried out by this company and are concerned, then you should contact the regulator, who will be able to help. www.gassaferegister.co.uk
    I have been promised 4 management callbacks and no one has spoken to me to date, they refuse to give their public liability insurance details (if they have any).
    I have now canceled the policy and used the direct debit clawback scheme to recover all the money taken by this rotten company. The company is also breaking the direct debit rules and taking a random amount of money from their bank account.
    They are paying people for 5-star reviews.
    They are not regulated, this is not emergency cover, and it is on a one-month rolling contract.
    247HOME RESCUE is a trading style of 247 Home Assist Ltd.
    The engineers are contractors to another company called 360 home response.
    DO NOT USED THIS COMPANY. Directors: GOHRI, Ranjen and KHONAT, Hassan

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    2

    Terrible service and lack of clarity on Platinum Landlord cover

    Mr Gambrill10-09-2018

    I posted the below review on Trust Pilot and within 1 hour it was flagged as inappropriate and under investigation by Trust Pilot. Trust me, I'm not the only review which has been flagged. Their website screams great reviews, so I'm guessing they filter out the bad ones.

    My original review:

    I've used British Gas for as long as I can remember and thought I would give 24/7 Home Rescue a try. The sign up process was pretty straight forward, having read through all the information on the sign up page I decided to go for the Landlord Premium cover (with no excess) which includes parts and labour, a yearly service, Gas CP12 certificate and more. this was in November 2017.

    The problems started when I booked my first ever yearly service which includes the CP12 certificate. I called on the 24th July 2018 to book the appointment and booked it for Wednesday, 22nd of August 2018 - almost a month later.

    Fast forward to Tuesday, 21st August 2018, (the day before my appointment) and I receive a text saying the engineer will be at your property on the 22nd Aug between 8am and 5:30pm. Then I get another text say; "WE'RE SORRY! Your boiler service 22/08 has been cancelled due to unforeseen circumstances. Please reschedule the appointment as per the link sent". I call up, quite annoyed, and get passed around 3 times until someone speaks to me to tell me someone will call me back within 48 hours! Sure, enough someone calls back and tries to rebook my appointment a month later, around the 20th September! I tell them this is unacceptable and finally manage to get it a week later. Unfortunately, I ended up having to cancel that appointment. So I rebook and got it booked in for Tuesday, 6th September.

    The day comes, the engineer turns up for the annual service and starts to inspect the boiler. I then find out there are some issues with the flue clamp and an insulation panel. The boiler can't be used, and it needs to be capped off from the meter until the parts are replaced. Ok, fair enough, thats why I took out the Platinum Landlord cover in the first place, "to cover" problems like this. The engineer writes up his notes and informs me that someone will call me within 48 hours to book a time to fix the parts.

    An hour later, I receive a call from 24/7 Home Rescue and the lady on the phone informs me that as this was a "boiler service", I would have to pay £160 to fix the two problems with the boiler. Wait a minute, isn't this why I took out the landlord cover with NO EXCESS in the first place? The lady tells me, parts and labour are NOT covered if the engineer finds a problem with the boiler DURING THE SERVICE and this is in my Terms and Conditions. Surely, this should be stated on the SIGN UP page of the website before the customer purchases the cover?

    The whole point of a service is to make sure the boiler is working correctly and replace anything if required. When I was with British Gas, during a service they would replace the parts without batting an eyelid. Furthermore, I contacted British Gas today to ask if they still repair the boiler if they find issues during a service and have a confirmation that they do.

    The difference is, ladies and gentlemen, you get what you pay for and 24/7 Home Rescue are utter trash! I will be switching back to British Gas Landlord HomeCare Two cover soon and look forward to a decent and reliable service.

    I strongly discourage people from even giving this company a try, it may seem cheaper, but believe me, you will be more out of pocket in the long run.

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    5

    Avoid, appears to be a scam

    Keith W Muras05-09-2018

    My boiler service contract included an annual service. Service booked twice, and on both occasions 24 hours beforehand I was telephoned to say the engineer was sick. In the week prior to the appointments on both occasions I was telephoned with a list of additional equipment I could purchase and have installed 'to make my boiler safer' at the time of a service. I declined, and curiously the appointments were subsequently cancelled! This has all the hallmarks of a 'hard sell' scam. Avoid at all costs. The boiler was never serviced. I have terminated all dealings with 24/7.

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    2

    Awful

    Den daly04-09-2018

    We had a short power cut approx 2 minutes...then the boiler was making strange noises and stopped working....as the immersion was working and we were both busy we decided to wait a few days before calling out 24|7....when the engineer turned up he looked at boiler and then said that the power cut had frazzled by the power cut and would need a new one.We waited a week for a call from them and they told us it was beyond economical repair as the part would be in excess of £550!!!!!! So we decided to wait still using the immersion for water....they kept on phoning us asking when we wanted the new boiler fitted £2,500!!!!!! Then all of a sudden the boiler came back to life!!!!!!! We contacted an independent boiler engineer and he told us the boiler is one of the best he has seen and the new circuit board would cost no more than £200 if it was that.....so because of the hot weather we have had instead of replacing the boiler which they said and waited we have saved £2,500 and will be contacting trading standards of why they said we needed a new boiler when ours just had a little blip

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    4

    DO NOT USE 247 HOME RESCUE

    gary Zumeris29-08-2018

    please- DO NOT USE THIS COMPANY.-247 Home Rescue

    I have waited Months to get a service on my boiler and was told it would happen soon after a few weeks !

    I sent many emails to the so called customer service department and they kept fobbing me off !

    I have also contacted Watchdog and Rip off Britain so keep posted !

    Please read the Martin Lewis web site and see the many complaints about this useless company.

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    Warning do not use 24/7 Home Rescue

    Ben Morgan 27-08-2018

    WARNING!!! Do not use this DISGUSTING & DISGRACEFUL Mickey Mouse company!! Tonight I phoned the 24/7 emergency line as a water pipe burst in my bathroom gushing water everywhere, causing a flood that then came through the ceiling into my kitchen through spotlights!! I spoke to an extremely rude, unhelpful and unsympathetic man, who I believe to be working in an Indian Call Centre... who told me that my claim was DECLINED, as apparently a burst pipe with water gushing everywhere leaking through a ceiling on to electrical lighting is not classed as an emergency!!! I asked him to explain why!? I pay monthly for this service and went through the terms and conditions with a fine tooth comb to ensure I was covered if anything like this was to happen in the future!! Yet myself and my 36 week Pregnant Fiance were left with no help, advice or guidance other than to call our Home Insurance Company to see if we were covered with them!! We have gone through the the terms and conditions again since this phone call and in the conditions it CLEARLY states that internal water leakage, flooding and water damage is in fact covered by this service!! Yet tonight myself and Fiance have been left with no water, and afraid to use the electric within our property. Forcing ourselves to book into a hotel for the night until we can get the damage repaired ourselves.

    It also took us 40 Minutes for an adviser to answer the emergency line, this was during water pouring through our ceiling as you can imagine this felt like a lifetime during a REAL EMERGENCY!!!!

    I will be complaining to the company directly, issuing a separate complaint to Trading Standards and writing to any governing bodies that authorise this activity.

    Please, please do not make the same mistake we did, and do not let these cowboys take your money!!

    JUST TO CONFIRM I WOULD ACTUALLY GIVE THIS COMPANY A "0" BUT THERE WAS NO OPTION FOR THAT!!!

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    2

    Miss

    Chi10-08-2018

    My mum took out a plan with 24/7 home rescue. ​today their engineer came to do a so-called annual check on our boiler. Our boiler has been working perfectly fine with our hot water running absolutely great. But as soon as the engineer from 24/7 home rescue opened the boiler, wag around the wires and fiddled around the pumps, went to the basement where the gas and electricity meters are located, came out, went back to the boiler and suddenly sprang up and hurried to the garden to the direction of the big boiler pipe which exhales smoke when the central heating is in use, he rushed back in and told us that the  small pipe outside, which is linked to that which releases water to the boiler is licking. Before I could get to it, I could hear the noisy sound of water gushing out of the pipe like a fountain.  I asked the engineer what he had done, he replied angrily that it wasn't him that the flow was there before he came. but one could see clearly that the flow had just been triggered  Anyway I contacted his head office and complained to the manager about it and all the manager said was, its a fault that will cost us £120 to fix that according to their T&C their plan does not cover faults. We should have read T&C prior to taking the plan. I tried to get her to send their engineer back to touch whatever it was he has touched to which resulted to the aggressive gushing of water from the pipe so it could stop, but the manager replied aggressively and rudely that if the engineer stops the flow, we will lose our hot water. However with such aggressive and negative response, I could not risk having such a criminal in the house creating further ruin to our boiler, with them making such an illusory fantasy that we will pay them to fix it. I am now left to get another engineer to fix it. So apprrently, we have taking a plan with 24/7 home rescue to scam us. 

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    2

    Dreadful service

    Mike Kent08-08-2018

    I phoned 24/7 on 9 separate occasions and got cut off. I had a problem with my boiler as my partner is disabled it was pretty urgent.
    I then went back to British Gas who were fantastic.
    I tried to organise a gas safety check and that basically was near on impossible to sort out.

    I think this is probably the worse company I have ever dealt with. I also have contacted Trustpilot regarding some of the there tactics to get positive reviews.

    Most worrying is that they are not regulated by the financial ombudsman so your best option is to just give the 3o days or don't even think of joining them to start with.
    I wished I had read the reviews on Moneysupermarket and other site and not Trustpilot.

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    2

    Warning. Unregulated.

    Emily West30-07-2018

    This company is not regulated by the FCA therefore they should not be offering any products deemed as insurance. Steer Clear at all costs.

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    2

    Rip off boiler company, avoid!

    Steven Ho27-07-2018

    Absolutely ridiculous!
    Had annual boiler service, then they said oh there's a grommet missing on the cable so it's deemed unsafe so they had to cap off the boiler and remove the valve so I can't use it.
    Was told that someone will be round to fit a cable grommet and reconnect it the next day, fine.
    Then I get a phone call saying for the work to go ahead I need to pay £120!!!! To fit a stupid cable grommet!
    I've had this boiler since moving into this house and have had multiple boiler services done over the last 8 years and nobody has raised this issue.
    I'm now left with no heating or hot water unless I pay them £120 to reconnect it! Absolutely ridiculous daylight robbery.
    If I didn't have service plan with them I would be better off!

    To add to this, I have just logged into my account to check my cover... I am on ‘Premium’ cover at £18.70 per month with £0 excess and this is my second year with them. I have never claimed and they were the ones that serviced the boiler last year! It clearly also states that it is a rolling monthly contract so I’m not tied down and can cancel any time so why was I told when I tried to cancel that I’d still need to pay for 12 months!?
    I thought the whole idea of getting a boiler cover with unlimited call outs and £0 excess is that there should never be unexpected costs on top of this monthly premium so what exactly is the point of me having this cover!?

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    2

    Terrible Servie, Worse Support

    martin v11-07-2018

    Turned up to fix leak. Said he couldn't. Got local plumber to do job an extra cost. Service centre worse than useless; argumentative staff, incorrect DDs, emails not answered. Contract terminated.

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    2

    AVOID AT ALL COSTS!

    Dr Wisam Hassoon30-06-2018

    Cheaper than more established competitors for a reason! Chargede me an excess of £75 even when my policy stated that I had no excess to pay for a callout. Wouldn't reply to 4 emails over 4 months, and call handlers were unbelievably rude! Deeply regret not sticking to Homeserve/British Gas for this service.

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    2

    Awful

    Paul Fox28-06-2018

    Please do not waste your money. Where do I start? Contacted them as our Glow Worm boiler stopped working completely. The engineer came out eventually (after trying to diagnose over the phone lol) said he knew what the problem was but didn’t even take the cover off l! This is when we found out that 247 are happy to take your premiums but if your boiler is over say 5 years old then the cost of repair surprise surprise will be more than the value of the boiler - a calculation we were previously unaware of - so they would not cover the cost of repair Though to be fair it is in the t&c’s though lost amongst the lengthy exclusions and the cost of repair is very much subjective and in their favour! To sort out they said they would arrange a visit from the manufacturer’s engineer “at a reduced rate” of £240 this is a downright lie as £240 is the standard call out charge of Glow Worm as per their website. The guy came out but immediately condemned the boiler as it had both a gas and slight Carbon Monoxide leak. He was amazed that the 24-7 engineer hadn’t discovered these in fact he said if he had done the initial inspection and a boss inspected his work after he would expect to be severely reprimanded even sacked !for missing these leaks!! To cut a long story short the boiler was eventually fixed no thanks to this shambles of a company. To top it all off after condemning the boiler and deeming it uninsurable they wanted us to pay a penalty because we cancelled the policy!!! Would never recommend to anyone

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    2

    STAY CLEAR

    Angelo01-06-2018

    Total rip off. Most dishonest insurance company I ve known. I have had to cancel my direct debit three times but somehow they are still able to access to my bank account!!!!

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    Awful company STEER CLEAR, AVOID

    Mr. Matthews29-05-2018

    I concur with all the poor reviews, I am a victim of the profiteering from this company, they con you for your money and you get nothing in return. Please avoid at all cost!

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    2

    excellent

    johnny longson24-05-2018

    just bought a nest for £249 installed cannot argue - great service also

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    10

    Scam - Stay away

    James Warne18-05-2018

    Everything about this company's terms and conditions is designed to take your money, trap you into a contract and do absolutely nothing to help you. All positive reviews are achieved through bribery. Stay away!

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    2

    rip off

    peter linguard18-05-2018

    DO....not touch this company with a barge pole they need to be taken to court,,,dont be suprised to see them on watchdog v soon !!! i was left with a boiler stripped down no water heating etc. Get british gas in i did sorted for a fraction of the cost, say no more.

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    2

    heartless scammers

    Jay12-04-2018

    this company is a flagrant scam, cover worth less than the paper it's printed on. Unregulated.

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    2

    Exceptional

    Jack Smith12-04-2018

    Great value for money!
    Would recommend to all

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    10

    Good Service

    John Dootson11-04-2018

    The service was really good. Engineer was polite and came out quite fast.

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    10

    STAY AWAY!

    MaccyBear10-04-2018

    24/7 Home Rescue is a scam company, stay away. I am very lucky, my credit card company retrieved my money from 24/7 Home Rescue.

    Once your boiler breaks down 24/7 Home Rescue will charge you £75 for a visit, even if you have zero excess, then you will get a generic email from 24/7 Home Rescue saying the cost of repairs to your boiler is 60% of the cost of your boiler and to fix it it will be out of your contract. meaning you will pay to have your boiler fixed. Even if your boiler is a few years old & the cost of fixing it is around £70 to £100. That's the scam.

    Trustpilot is publishing fake reviews for 24/7 Home Rescue, for a sum of course, and they are hiding the negative reviews. Don't believe me? check Trustpilot for yourself. For every detailed negative review there are six or seven 5* reviews saying "great service" or "very happy". You don't have to be a smart to figure it out.

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    2

    Terrible Terrible service

    Laura09-04-2018

    Avoid at all costs.
    Customer service is terrible. Didn't listen to anything, Cancelled engineer on day of service even though I had to keep rechecking to make sure he would call. I went ballistic as took day off work for them as a Landlord I had to go to the properties after my meltdown they then rang within 1/2 hour to then get the engineer to call. They rang to say no one at property so engineer left. No engineer was there. They took my number down wrongly even though I went through it several times. I asked for engineer's number, but they wouldn't give it. I can go on telling you of what I've been through with them. They just mess you about. No one knows what each other is doing. They charge you call out fees of £75 even though you've paid the excess in the policy! Absolute disgrace.

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    10

    Worst service ever

    Jacqueline Wisely15-01-2018

    Absolutely appalling service from 24/7 home rescue.
    The worst customer service, rude, ignorant employee's, promise to call back and do not call back.
    Still have not fixed my home emergency 6 days later, yet taken £75 from me.

    They are not a 24 hour homecare rescue provider, your better off phoning your local plumber etc

    Please be warned they are a scam.

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