AXA Travel Insurance Reviews
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Reviews (19)
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Home + contents insurance purchase
I've just bought home and contents insurance via your app, and honestly, it was a piece of cake. The app was really user-friendly, and I managed to do everything without needing to speak to anyone. It's definitely one of the best apps I've used in terms of simplicity and convenience. All in all, I'm happy with how it all went and feel good about my choice to get insurance through the app.
Efficient operator, straightforward changes, immediate confirmation
I had to update my insurance policy recently, and the person I spoke to on the phone was really helpful and efficient. They made it all seem really easy and hassle-free. I was pleasantly surprised at how quickly and smoothly everything went. After the call, I got the confirmation email straight away, which was such a relief knowing that my changes were all sorted.
Quick and Easy Purchase
I recently had to buy travel insurance and came across this company after a quick search. The whole process was easy and simple. I didn't have to go through any hassle or deal with any unnecessary issues. Just the ease of buying it alone makes me want to give credit where it's deserved. But unfortunately, that's where the good stuff stops.
Easy purchase process
I recently bought some travel insurance and it was a really easy process. The website was easy to use and I found the perfect policy without any trouble. Checking out was simple and I got all the details sent to me by email straight away. I'm really happy with how easy and smooth the whole purchase was.
Car insurance mess up
Well, I was just driving around, doing my thing, when I suddenly noticed that the number plate on my insurance was completely wrong. I decided to give the company a ring, but they were so rude! They tried to blame me and said I'd have to pay £25 to correct it. Can you believe it? £25 for something that was their mistake! I took matters into my own hands and fixed it online. I even sent in a complaint, but haven't heard anything back. Absolutely awful service, if you ask me.
Quick support, fair price
The company was really helpful and went through everything thoroughly. I assumed the solution would be free as it wasn't too expensive. Don't you think good service should be reasonably priced?
Online car insurance change
The online platform was great for changing my car insurance policy easily. I liked that I could choose different coverage options, like picking a policy for my 1.5 engine car. It helped me decide on the best plan for me without any fuss or confusion.
Car insurance for years
I just wanted to say how great it was dealing with this company for my car insurance. The service was excellent, the customer care was fantastic, and the price was spot on. I felt really well taken care of from start to finish. Thanks a lot!
Cheaper travel insurance
Oh my goodness, I've been getting travel insurance from this other place for years and they've never given me a discount. But when I looked at this new place, their quote was much cheaper for the same coverage. I was so surprised!
Vehicle change registration
I had to update my vehicle details on my account page recently, and it was really easy to do. The AXA platform made it simple for me to make the necessary changes, and I was pleased to get an email confirming that everything was sorted.
Insurance policy change, cheaper price
I had to change my insurance to my new car and it was really straightforward. Not only that, it was cheaper than before which was great. Thanks a lot!
AXA Travel Insurance issue with mother-in-law
So, I was on the phone with AXA trying to assist my 93-year-old mum with an issue, and they couldn't work out what to do. Really frustrating, you know? Then they send me an email saying they sorted out my "COMPLAINT." Like, no one asked for a complaint, I just needed help for my mum! The lady on the phone was pleasant, but their system is useless. And then they try to cover it up with a poor email just to tick a box? Seriously pathetic. And to add insult to injury, the price shot up by 83%! Completely unacceptable. Ugh.
Policy renewal
I recently renewed my policy with this company and to be honest, it was a bit of a nightmare. The whole process was so confusing and complicated, and it felt like I was hitting hurdles left, right and centre. The customer service team weren't much help either - they didn't seem bothered about helping me out at all. In the end, I just felt really frustrated and like they didn't care about me as a customer.
Travel insurance policy
I can't believe how cheeky this company is. I bought travel insurance recently and was shocked by how unclear their pricing was. They had the guts to add on an extra 10% just because I wanted to change my address by a tiny bit, even though it was only 200 meters away. This sneaky way of pricing is not on and has really put me off. I won't be using them again, that's for sure.
Simple website, competitive prices
Don't be tricked by the fancy website, the service is really not that great. I had to go through a lot of trouble just to get a simple question answered. And we won't even mention the long wait on the phone.
smooth, simple, easy, great price
Setting up my car insurance was such a breeze! Just followed a few steps and bingo, all sorted. And the price was fab, didn't have to break the bank at all.
Got my 5-year-old claim sorted out
They quickly sorted out my claim from 5 years ago and were really professional about it. They told me my settlement was incorrect and that they were sending me a payment immediately. It was pretty impressive, in my opinion!
Vehicle change difficulties
Recently, I had a bit of trouble trying to update my vehicle details on this platform. I tried multiple times online, but the system just wouldn't accept the new registration. It was quite frustrating and left me feeling a bit confused. To make matters worse, there weren't any contact numbers available for immediate help, so I had to resort to using live chat support, which didn't go too smoothly either.
In situations like this, where a simple change needs to be made, being able to speak to a customer service representative on the phone would have made things a lot easier and more satisfying. Moving forward, I really hope the company considers providing alternative contact options for customers like me.Travel insurance scammers
Absolutely terrible company who don’t pay out and try to delay paying claims at all times. Despite repeatedly providing them with the information they requested they continually stalled then asked for more information or said they were dealing with it, Their own staff advised me to complain because I had not had any decision or correspondence from them and the complaints department basically acknowledged the complaint but did not reply within their timescales. They have now asked me for 5yrs GP records for a norovirus claim. Insurance ombudsman settles mor AXa claims than they do. Do not give them business and spread the word.
Review with most votes
Easy purchase process
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