BrandAlley - Overall Rating based on 20 reviews
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Phone cover
I bought a phone case from Brand Alley recently and their service was good overall, but there was a big problem with the product itself. The website said it was the right type for my phone, but when it arrived, it didn't fit properly. It was annoying as I had to get in touch with customer service, sort out a return label, and send it back.
Issue resolution, customer service excellence
I had a problem with a purchase I made, but I have to say, the customer service team at the company really impressed me with how quickly and effectively they dealt with it. It only took them 24 hours from when I first got in touch about the issue to sort everything out to my complete satisfaction. The service I got was absolutely top-notch and went above and beyond what I was expecting. I've dealt with a lot of companies before, but this experience really stood out to me as one of the best when it comes to customer service. Big ups to the team for being so professional and dedicated in sorting out customer problems promptly.
Gina Bacconi dress for 2 events
I recently bought this really cool dress for a couple of parties and it was really nice! I managed to get it on sale and it's good quality. I had to size up because it was a bit small, but it fits perfectly now. I was worried it wouldn't arrive in time, but it did!
Dress that was not true to size
I bought a dress from BrandAlley, but it turned out to be the wrong size. Returning things bought online can sometimes be a bit of a pain, but luckily Zak, who's a Customer Experience Reputation Specialist, was really helpful. He replied to my message straight away and talked me through how to return the dress without any extra cost, as it wasn't the right size. Thanks to Zak's help, the return process was easy and stress-free. I'm grateful for the excellent service from Zak and BrandAlley.
Kate Spade Bag
I got this bag for a really good price, much cheaper than other places I looked at. I loved it so much that I bought another one too. BrandAlley's service was fantastic from start to finish. I would definitely recommend this website to anyone after great deals on designer stuff.
Veg trug purchase
I recently bought a veg trug from the website and I have to say, I was really impressed with the whole process. Ordering was easy, and delivery was quick and efficient. The veg trug itself was top-notch quality and fantastic value for money. I definitely recommend BrandAlley to anyone who wants a stress-free shopping experience.
Trainers
I recently bought a pair of trainers from BrandAlley, but when I received them, I found out they were completely different from what was shown in the advertisement. This caused some trouble as I had to get in touch with customer service to sort it out. The customer service team was really helpful and they helped me to arrange for the wrong trainers to be returned. However, I keep getting promotional emails with the trainers I wanted originally, only to be told that they're not actually available. This has left me feeling confused and frustrated with the shopping experience overall.
Oversized Hobbs dress
The customer service at this company is absolutely brilliant. I bought a Hobbs dress recently and it was way too big. But when I got in touch with customer service to sort out a return, they were so helpful and quick. They got back to me fast and I had no problems sending the dress back. I was really impressed by how professional and willing they were to help me with my problem.
Pink shoes
I recently bought these pink shoes that I was really looking forward to, you know? But when I tried to use a voucher code, it just wouldn't work and the packaging was a bit all over the place. I left a review expressing my disappointment, and then something amazing happened - I received a prompt email response and they fixed the voucher code issue plus gave me a refund! The customer service was just top-notch, they were really polite and understanding. I was pleasantly surprised by how nice they were. Also, the prices are quite good too, so I will definitely be shopping there again in the future.
Fashion items
I've just bought a few things from this website and I have to say, I was really impressed. The website was easy to use, paying was simple, the products were good value for money, and my order arrived quicker than expected. This is the second time I've ordered from here in the past month, and both times they've been better than I thought. I really suggest giving them a look if you're after some good deals.
Champagne flutes purchase
I just bought some lovely champagne flutes from an online store and I have to say, I'm really happy with them. They came in perfect condition, each one carefully wrapped up in bubble wrap and put in a nice box. It was great to see that they took such care in packaging them, especially as they're so delicate. Plus, the delivery was quick and I got them when I was supposed to. All in all, I'm really pleased with the flutes and how smoothly everything went with the delivery.
Items with one faulty
The customer service at BrandAlley is really good. I recently bought several things from their website, and they were all good value. Unfortunately, one of the items I got was faulty. But, I have to say, the way their customer service team sorted it out was really impressive. I got in touch with them about the problem, and they quickly sorted out my return and made sure I didn't have to pay for postage. This kind of efficiency and commitment to helping customers is what makes BrandAlley stand out from other online shops. I always think a company's credibility is shown in how they deal with problems, and BrandAlley has definitely earned a 5-star rating from me.
Geo sandals - damaged delivery and difficult return process
I bought a pair of geo sandals from your site not long ago and I have to say, I was pretty disappointed with what I received. The quality wasn't great - the sandals seemed like they might have been rejects or something, as one was way too wide and just didn't fit properly at all. On top of that, the delivery service was really not up to scratch. They just chucked the package over my neighbour's high gates, leaving it all wet and damaged.
When I tried to return the sandals online, that was a whole other headache. I kept getting these dodgy messages about the site not being secure and being at risk of viruses. It made the whole process way more complicated and frustrating than it had to be. Honestly, it just wasn't worth all the hassle.Awesome clothes
I absolutely adore this shop, honestly. The clothes are really cool and they stock the best brands. Every time I order something, it arrives super fast. The only downside is that sometimes I take ages to decide what to buy! Also, it's a bit annoying that I have to pay for returns, but it's not the end of the world.
Bargain jacket
I just found the jacket of my dreams at BrandAlley and it was such a bargain. I had been admiring this beauty at another store for a while but couldn't justify the price. Luckily, BrandAlley had it for over £100 cheaper! The jacket is absolutely gorgeous and it goes perfectly with my dress for an upcoming wedding. I'm so excited to wear it and show it off!
Resolved return issues
I had a bit of a problem with my return, but when I contacted customer service, they sorted it out really quickly. The service was so efficient that it caught me by surprise. If you ever have any problems (which I doubt you will), just get in touch with them.
Good price for purchase
I bought something from BrandAlley the other day and got a great deal. But, I was a bit gutted when I realised that a £15 discount code for my first purchase had ended up in my junk folder. This meant I missed out on saving some money. It would have been better if they had let me know about the discount in a clearer way, so I could have used it.
Messed up order
I bought some items from this shop, but then I wanted to add something to my order. However, they said that they couldn't do that. I also asked for a free delivery code, but they told me that they couldn't provide one. It was really frustrating, why can't they be more helpful? I definitely won't be purchasing from them again, that's for certain.
Designer handbag
I bought a designer handbag from this company not too long ago, and honestly, I was really impressed with the whole experience. Their website was super easy to use, so I had no trouble finding the exact brand I wanted. Paying for it was a breeze, and I liked that there were different delivery choices to pick from. When my bag arrived, it was really well packaged, so I knew it had been looked after properly. I also thought it was a nice touch that they kept me updated on where my delivery was at, so I knew what was going on the whole time.
Fitflops purchase
A friend of mine recommended I have a look at this website for some good deals on fitflops. I struggle with walking for long periods of time due to my hips, so I was after a comfy pair. And I have to say, they were great! The fitflops arrived quickly and were well packaged. Now I'm thinking about getting another pair in a different colour next time they go on sale.
Review with most votes
Resolved return issues
I had a bit of a problem with my return, but when I contacted customer service, they sorted it out really quickly. The service was so efficient that it caught me by surprise. If... Read onBy: J. Clarke