Brook + Wilde27 reviews
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Mattress issues
We were happy with the mattress at first, but after a few months, we both started getting back pain. My husband and I have been waking up feeling uncomfortable. The sides of the mattress have sunk in, but the middle is still firm. We're not overweight, so that's not the issue.
When we contacted customer service, they weren't much help in fixing the problem. We're really let down by the quality and how long the mattress has lasted. I wouldn't suggest buying a mattress from this company if you want it to stay good for more than 2 years.Mattress and base
I bought a mattress and base from this company not long ago, and I have to tell you, the quality was shockingly bad. I went for a medium firmness mattress, but after only a few months, it began to sink and became extremely uncomfortable. When I asked for a refund, they tried to persuade me to take a replacement, but I turned it down. Luckily, I managed to get my money back before they went out of business. As for the base, it looks like it's made out of balsa wood, and it has broken and is now completely useless. On top of that, they have completely ignored my attempts to get in touch with them. I got carried away by their advertising hype and thought I was getting a top-quality product, but it turned out to be a disaster. Do yourself a favour and steer clear of this company.
Mattress purchase
What a rip off! They still haven't refunded me for the mattress I purchased but never received. They just took my money and never bothered to send me the mattress. It's a complete rip off, I suggest avoiding them at all costs!
Mattress purchase
The mattress is quite comfy and seems to be good quality, but the company I bought it from has gone bust and changed their name. So now, any warranty or guarantee I thought I had is gone. When I tried to return the mattress, there was no way to do it. It's strange how much the new company looks like the old one, from the branding to the product names and even the customer service number. I'd give 2 stars for the mattress, but 0 stars for the company.
Lux mattress purchase
A few years ago, I bought the Lux mattress and at first, it felt comfy. But now, after just a couple of years, I've noticed two big dips where we sleep, and there's a ridge in the middle. It's not great for my son to lie on, and my back hurts too. It's a shame to see the mattress go bad so quickly, especially when they promised a 10-year warranty. Sadly, I found out that Brook + Wilde are no longer in business when I tried to contact them, so I can't do anything about it. It's upsetting to see the warranty become useless now, and I hope others can find a way to solve this issue and get their money's worth.
Super king size mattress
We got our super king size mattress about a year ago and we've been really impressed with how comfy and good quality it is. Ordering it was easy peasy and the delivery guys were brilliant - they managed to get it up our narrow staircase in our old house without any issues. They unwrapped it and put it on our bed base perfectly, even though it was a bit tricky because of our room layout. After a year of using it, it still feels amazing - like sleeping on a cloud. There's been no sagging or damage to the cover at all. It was definitely a great investment and has given us loads of good nights of sleep. We both love how comfortable it is and we aren't thinking about replacing it anytime soon. It's hands down the best thing we've bought for our bedroom and now we struggle to get up in the morning because it's too cozy.
Siberian Goose Down Pillow
I bought the Siberian Goose Down Pillow thinking it would be top-notch, but sadly, it fell short of my expectations. At first, it felt comfy and gave good support, but soon enough it lost its firmness and ended up feeling really uncomfortable. I tried talking to their quality control team for some help, but they were no help at all. The poor customer service let me down and now I'm not sure if I would buy from them again.
New mattress, super comfy!
My mates put me onto this mattress brand as they were testing out a few different ones before landing on a good one. I got the mattress and it's like sleeping on a cloud! I've only had it a couple of days but I wake up feeling fantastic without any achy bones. Ordering it was a breeze and the delivery chaps were really lovely and helpful as well. Would definitely recommend to anyone in need of a comfy new bed!
Firm mattress purchase
I bought a firm mattress from this company back in July 2022 and at first, it felt comfy to sleep on. But, after two years, the mattress started to develop problems and didn't give us the support we needed for a good night's rest. Despite hearing good things about the company from trusted sources, our own experience with the mattress has been a letdown. Both me and my partner started getting hip and spine pain, something we'd never had before, and we figured out it was because of the mattress. Clearly, this mattress isn't made to last and doesn't match up to the quality promised on the website. I'm feeling regretful about splashing out a lot of money on a mattress that hasn't met our expectations.
Mattress purchase
Their customer service was absolutely terrible. I tried to get some help but I didn't hear back from them at all. And now, things have got even worse - they've gone out of business. I wouldn't advise anyone to bother with their 'new' website. It's just not worth it.
Mattress purchase
I bought a mattress from this company not too long ago and it was a total disaster. First, the delivery date was delayed multiple times. When I tried to get a refund, they said the company went bust and they were now a new company. Dodgy, right? They didn't give me my money back and carried on trading as before. Shocking behaviour, really.
2 mattresses - super king size Ultima and single Elite
I bought two mattresses, a super king size Ultima and a single Elite, from this company. They arrived quickly and the delivery guys were really helpful in getting the heavy mattresses into my house. The quality of the mattresses is amazing, and I got them for a great price. My daughter is thrilled with her new mattress and says it's the best night's sleep she's ever had. I would definitely recommend this company to others.
Mattress purchase
I bought a mattress from this company not long ago, but it started to sag after a few months. When I contacted them for help, they told me they had gone bust and the new owners couldn’t do anything about it, even though I was well within the warranty period. It’s really disappointing to deal with subpar quality and bad customer service like this.
Mattress purchase
I bought a mattress online a while back and the service I got was really disappointing. I was looking forward to getting my new mattress but then I was told that the company had shut down and couldn't fulfil my order. I was really surprised and annoyed by this lack of honesty. On top of that, I found out that the company is still selling mattresses even though they said they had closed. I feel like I've been lied to and tricked, so I wouldn't recommend anyone else to do business with them.
Mattress purchase
I purchased a mattress from that company and initially it felt like sleeping on a cloud. However, after less than two years, it became lumpy and caused me back pain every morning. When I attempted to use the warranty, I discovered that the company had gone out of business and couldn't assist me. It just isn't right!
Awesome mattress
I've just treated myself to this amazing new mattress and it's honestly the comfiest thing ever! The customer service I received was so friendly and helpful. I've heard a few folks have had issues with other companies, but I can honestly say my experience was top-notch. All in all, I'm having the best night's sleep ever on my new mattress!
Elite medium/firm mattress
I bought the Elite medium/firm mattress from this company not too long ago, and I have to say, I am really let down by the quality of it. After only two years of use, there are big dents on the side I sleep on, even though I've tried rotating it several times. It's worrying that a mattress that costs this much would wear out so fast, especially when my last mattress from a different brand lasted me 13 years perfectly fine. The medium/firm support that was advertised has somehow turned into what feels like a lump, and it's really uncomfortable to sleep on now.
Mattress purchase
Watch out for this company! I bought a mattress from them and it was a total disaster. The quality was really bad - the side collapsed quickly. I tried to contact them for help, but I just kept getting excuses and couldn't get a proper solution. And to top it off, only 5 months later, they went out of business. It's shocking how they could vanish like that, leaving us customers with faulty products. Stay away from them!
Elite mattress purchase
I bought the Elite mattress a couple of years back at a decent price, and it's been really comfy ever since. But, the cover hasn't held up too well - it tore a bit when I tried to move it using the handles, and the seam unravelled. Sadly, the old company has shut down, and the new one won't stick to the 10-year warranty, so I've had to take matters into my own hands and mend it with my sewing machine. It's a shame to have to do this with a supposedly top-of-the-line product.
Memory foam and springs mattress
This mattress has totally transformed how I sleep. I've never felt so comfortable and refreshed in the mornings. The memory foam and springs combo really gives the perfect balance of support and comfort. I was so impressed with the quality that when I needed another mattress, I didn't hesitate to buy another one from this brand. The whole experience has been amazing, and I can't imagine going back to any other type of mattress.
About Brook + Wilde
Brook + Wilde is a British company specialising in the design and manufacture of luxury mattresses and sleep products. Established to provide customers with tailored sleep solutions, the firm utilises innovative materials and advanced engineering to enhance sleep quality. Brook + Wilde offers a range of mattresses that can be customised according to personal preferences, focusing on both comfort and support. The company has garnered attention for its commitment to combining craftsmanship with scientific research to improve sleep health.
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Contact Information
Head Office
London
United Kingdom
Categories Brook + Wilde
Online shopping | Homeware Reviews & Experiences
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Seite online seit: 30 September 2023
Letzte aktualisierung: 29 November 2024
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