Chelsea Megastore
All reviewsChelsea Megastore
40% Would buy here again
All reviews (5)
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Chelsea 1978 shirt
I orderd a shirt in XXL and L arrived, it was a birthday present for my brother in law. What followed was weeks of back and forth via email, they eventually admitted that they didn't believe me so I had to send photographic proof, quite how they thought I would have magicked an L sized shirt out of the air so I could return it I don't know. No ownership of the issue, slow response via email, online chat never worked, I had to log a dispute with PayPal to actually get the return and refund under way - a great example of how not to handle a customer query. I see they have lots of negative reviews on different review sites, it's a reputation fully deserved and I'm just sorry I didn't take the time to research them first before placing the order. Oh and I had to pay £6.60 to return the shirt and they've stopped responding to my request to have that refunded even though I have an email where they told me I would receive that postage fee back.
Nill
Why can I not get a 4xll shirt or jacket
21/22 kit
As a chelsea fan, i am really disappointed at their online retail. The customer service is abysmal. I guess i will just wait till amazon starts selling the jersey.
Chelsea Football Top
My order has been a disaster from start to finish and I am still waiting for my refund. I have sent emails asking for the complaints policy and who can I escalate too, no one responds. Finally speak to someone who says they will refund me asap and I am still waiting for my delivery refund. If I could give no stars I would.
Alternative Jersey 19-20
Would rate it 1 but the website won’t let me! I never leave reviews, but my experience with the Chelsea online megastore has by far been the worst customer experience I have ever had. I ordered a jersey from the store in early March. I then received an email from Chelsea megastore saying that my order had been shipped on March 11th. However, it has now been almost 45 days and I still have not received my parcel. I followed up with the customer service via email and I continuously received the same copy and paste response from the team in which they fail to address my questions. On their website and even when you check out they say to wait 4-5 business days for an order to be received but after purchasing and not receiving your order, they tell you to wait 20 business days before reaching out to them. Moreover, every attempt I have made to ask for a refund has been ignored. Even ASOS provides better shipping service and I’m honestly disgusted that as a Chelsea fan this is the type of treatment we have after spending so much to support the club.
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Not good enough