Daewoo - Overall Rating based on 24 reviews
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Air fryer purchase
I bought a cheap air fryer from Daewoo and I was really disappointed with how it was marketed. The advert said it could bake, grill, and roast, but when it arrived, it turned out it can only do air frying. I got in touch with customer service and they said that the bullet points on the packaging just showed the outcomes of using the air fryer, not what it can actually do. It's really misleading advertising.
Rapid replacement parts delivery
That's fantastic news! I had a problem, got in touch, and they got back to me the next day asking for more information. And just like that, in four days, the new parts arrived right at my door. I can't even express how blown away I am by the amazing customer service I got. It was truly exceptional.
Replacement airfryer basket
The service I got at this place was really great. My airfryer basket broke just a few months after the warranty ran out, but they still replaced it with no problem or cost. I was pleasantly surprised by how willing they were to help me even though they didn't technically have to. Good customer service like that is hard to find these days, so I was really impressed by how they dealt with my situation. I'll definitely be returning for anything I need in the future!
Air fryer purchase
I recently bought an air fryer from this company and I have to say, I'm really impressed with the quality of the product. It went above and beyond what I was expecting and is definitely better value than some of the overpriced ones out there. The customer service was also really great, which made my whole shopping experience enjoyable.
Air fryer
This air fryer is amazing! It's made cooking so much easier for me and my family in many ways. It's not just versatile and simple to control the temperature, but it also saves us time with its speedy cooking. I can do other things while using it, so my meals always turn out perfectly cooked. My daughter loves using it for baking, and I like being able to see the food cooking through the clear view. Cleaning it is so easy too, just a quick wipe with a paper towel. And the best part is how much electricity it saves - I can cook whole roasts without needing to preheat or use a messy oven. I've had this air fryer for years now and it's become an essential tool in my kitchen.
Present for Christmas
I received a kettle and toaster from them as a Christmas gift, but they're not willing to assist with the warranty issues. Just a heads up! The items are just three months old.
Air Fryer and Extended Warranty
I bought an air fryer from this brand and got an extended warranty with it. Sadly, the fryer stopped heating properly after a few days. But, when I got in touch with the customer service team, they were really helpful. They not only replaced the faulty part within a week but also sent me a whole new air fryer. I was really happy with the quick and friendly help from their customer service people.
Faulty kettle return
I had an awful time trying to return a broken kettle to this company. Even though the kettle was still under warranty, the response I got was terrible. The person in customer service didn't seem to care at all about helping me sort out the problem and said that they weren't the ones to deal with returns. It was really annoying to see a company not standing by their warranties and treating customers so poorly. I definitely won't be dealing with this company again and will be going somewhere else for my purchases.
Air fryer metal foot replacement
I got in touch with customer service recently about a little problem with my air fryer. One of the metal feet from the trivet had come off. It was probably my fault, but I needed a replacement. The customer service was really good. They were super helpful and sent me a replacement straight away, no charge at all! I was really impressed by how quickly they sorted everything out and how willing they were to help. I always judge a company by how well they look after their customers, and I think Daewoo definitely deserves a 5-star rating for their top-notch customer service.
Faulty electric plug
I bought a heater from your shop not long ago, and when I started using it, I noticed that the electric plug was getting really hot. It's quite dangerous and alarming. I was hoping for better quality from a well-known company like yours, so this whole situation has made me feel let down and worried about my safety.
Xmas present 2022 replacement
I had a problem with a gift I got at Christmas 2022. I emailed the company on Monday to let them know. We had a few more emails back and forth during the week so I could give them more details and answer their questions. By the end of the week, they sent me a replacement for the faulty product. I was really happy with how quickly they sorted it out. I'll definitely be recommending this company to others from now on.
2 electric blankets purchased with extended warranty
I bought a couple of electric blankets not long ago and got the extended warranty. It was a shame that one of them stopped working after just 14 months. When I got in touch with customer service, they said they couldn't locate the warranty info. It's made me think that the extended warranty isn't worth much at all. Because of this, I won't be buying anything else from this company and I'd recommend others to do the same.
Faulty halogen air fryer
I bought a halogen air fryer, but it broke after only 7 months. The packaging said it had a 3-year warranty, but I found out later that you had to register to extend it. It seemed like they were trying to make it tricky for customers and catch some people out.
Air fryer
I bought an air fryer, but it broke after only a year, even though the warranty was supposed to last three years. Turns out, I had to sign up with the brand to make a claim after the first year, which was not made clear when I bought it. On top of that, it's really hard to clean and makes a mess of the surrounding areas.
Vacuum cleaner spare part
I needed a spare part for my vacuum cleaner and I was really impressed with the fast and helpful customer service from the company. They delivered the part to me within just two days and there was no extra charge.
Air Fryer not heating
My Air Fryer was working fine for a bit until the heat function suddenly stopped working. I got in touch with Customer Services, and they were really quick and helpful. I sent over a photo and explained the problem, and they promptly sent me a new lid. It arrived in perfect condition just two days later. Now I can happily use my Air Fryer again without any problems.
Air fryer purchase
I bought an air fryer from this company not long ago, and the non-stick on the trivet started to peel off. Luckily, the appliance is still under warranty, so I got in touch with the company. They quickly sent me a new trivet via first class post. The service was top-notch, with clear and prompt communication. I was really impressed by the customer service.
Replacement silicone foot
I lost one of the silicone feet from my appliance and needed a replacement, so I got in touch with customer service at Daewoo. The person I spoke to was really helpful and sympathetic to my problem. They didn't just send me one replacement foot, they actually sent me two for free. I was really surprised by how generous and willing they were to help me out. It's not often you find such amazing customer service nowadays, so I'm really thankful for their assistance.
Vacuum cleaner purchase
I bought a vacuum cleaner from you earlier this year. I've been using it twice a week, but it snapped in half during a cleaning session recently, which was a bit of a shock. I emailed your company straight away to sort out the problem, but it's been two days and I still haven't heard back. This level of customer service just isn't on. I can't even find a phone number to call and talk to someone directly, so I'm stuck waiting for an email reply to figure out what to do next. It's really frustrating to be without a working vacuum cleaner in the meantime. I'm really disappointed with this whole situation and won't be recommending your products to others. I won't be buying anything else from you in the future. This whole thing has just been a waste of my time and money.
Amazing halogen oven
The halogen oven I got from here has completely revolutionised my cooking game. I use it for everything - from basic toast to fancy cakes and hearty meals. I was struggling to find replacement mesh trays but when I got in touch with customer service, they quickly sent me two new trays. I am seriously impressed with the amazing service and support I got.
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