JD Sports Reviews

: 20
75% Would buy here again

Most relevant positive review

  2024-05-16
Click n collect order
The website is really easy to use and they have a great variety of stock available. The staff at ...Read on
Hill

Most relevant negative review

  2024-05-07
Adidas Stan Smith
I bought a pair of trainers from the shop not long ago. When I read the description online, it sa...Read on
georgia

Review with most votes

  2024-01-26
Shoes exchange
I had to swap a pair of shoes I bought from that shop recently, and I've got to admit, it wa...Read on
Christopher

Reviews (20)

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    Shoes exchange

    I had to swap a pair of shoes I bought from that shop recently, and I've got to admit, it was all very easy and straightforward. The people working there really knew their stuff and got the exchange done professionally. I was really impressed with the excellent service they provided, and how quickly they managed to sort everything out. Plus, my original order arrived swiftly, and I liked getting updates on where it was at. All in all, I'm really happy with the service I got from that store.


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    Refund and customer service interaction

    I had a bit of a bad time dealing with another company, Evri, but JD Sport totally turned things around with their amazing customer service. I was really impressed by how quickly they sorted out my problem and how well they looked after me. The person who helped me was fantastic - so efficient and professional. Even though it was just a refund, I'd definitely be happy to buy from JD Sport again in the future because of how great their customer service is.


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    Sneakers purchase

    The lady running things that day was amazing with her customer service. Not only was she helpful, but she really knew her stuff about the products. She took the time to actually listen to what I wanted and, with her help, I found the perfect pair of sneakers. I couldn't have hoped for a better shopping trip. Her dedication and professionalism were really top-notch, and I'll definitely be going back to the store because of her fantastic service.


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    Trainers for grandson

    I recently bought a pair of trainers for my grandson from this shop and I was really happy with the whole experience. It was easy to go on the website and place the order. The trainers came quickly within a few days, which was really useful as I needed them fast. The trainers were top quality and my grandson loved them. I would definitely suggest this shop to anyone who wants good and prompt service.


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    Click n collect order

    The website is really easy to use and they have a great variety of stock available. The staff at the store were very polite and helpful when I went to pick up my order.


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    Adidas Stan Smith

    I bought a pair of trainers from the shop not long ago. When I read the description online, it said the shoes were leather, but when they arrived, I found out they were actually made from synthetic material. On top of that, I wasn't too pleased to learn I had to fork out for the return postage, even though it was the store's mistake. This whole situation really got to me, as it just didn't match up with what I was expecting from the product description.


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    Shoes

    I popped into the store in Orpington not long ago and was a bit let down by the customer service. The staff there were pretty rude and not really eager to help, which kind of soured my shopping trip. So, I thought I'd try my luck and order online instead. And guess what? I was pleasantly shocked to discover that I could snag a discount and get free delivery on my order.


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    Quick in-store pick-up

    I was really happy when they sent me a message to say my order was ready to pick up in-store, but when I got there, things got a bit muddled up and it took a bit longer than expected. The staff, however, were quite helpful and sorted everything out pretty quickly. In the end, I was pleased with how quickly everything was sorted and I was happy with what I bought.


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    Love the variety of brands and prices

    I had a great time at this store. The brands they had were brilliant and the prices were really good. Ordering online was quick and simple, which made shopping a piece of cake. Being a bit older with a family to look after, I really value the convenience this store provides. Thanks for making it easy for me to get what I need without breaking the bank.


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    Shoes are mega comfy and worth the cash

    The shoes I got are really comfortable and definitely worth the money. However, the delivery updates could be improved. Every time I tried to check where my shoes were, it was a bit frustrating because it kept saying it didn't recognize my details. Why you gotta do me like that, huh?


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    Split order delivery issue

    I'm really annoyed with JD Sports at the moment because they split my order into two deliveries, which has been a real pain. The first part couldn't be delivered because apparently there were access issues, yet the other part somehow made it through just thirty minutes later. But then they tried again with the first part, it left the depot only to come back as undeliverable again and returned to sender. It's just really frustrating and shows a lack of care and professionalism from the delivery service.


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    Size exchange for trainers

    I've had an absolutely awful time trying to swap my trainers for a bigger size. Their returns system is so bad, it just keeps messing up and telling me to come back later. I've tried getting in touch with customer service loads of times and still haven't heard anything back. It's pretty funny that they even emailed me to ask for a review of their non-existent customer service.


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    Red trainers

    I ordered these sick red trainers and paid extra for next day delivery because I wanted to show them off at school. But you know what? They never arrived! I called customer services and they were totally useless. They actually admitted that they lost my trainers and didn't even bother to let me know four days ago. Can you believe it? So now I'm here waiting for my trainers, feeling like a proper mug. The service is absolutely shocking, mate.


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    Online purchase of sports shoes.

    I had no problem at all browsing the website and finding the sports shoes I wanted. The checkout process went really smoothly and was completely hassle-free. The delivery was quick and the items arrived in perfect condition. Overall, I had a really seamless experience shopping online.


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    Trainers for son's birthday

    I was really disappointed with my recent purchase from that shop. I bought a pair of trainers for my son's birthday and paid extra for next-day delivery. But the trainers didn't arrive until four days later, so we missed the birthday party. When I asked customer service about the delay, they were unhelpful and couldn't tell me where the trainers were or when they'd arrive. The trainers were good, but the service was really poor.


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    Shoes and sweatshirt

    I ordered some really nice shoes and a cool sweatshirt from this website, there were loads of options to pick from! The delivery came really fast as well, and I absolutely loved everything I got.


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    Trainers

    I recently bought some trainers from this shop and they were just as good as I hoped for. The delivery options were really handy and my order got here quickly. I shop here often for trainers and they never disappoint.


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    Trainers, damaged, ripped packaging

    The customer service in this store is really lacking. The staff don't seem interested or friendly, which can make you feel like you're intruding just by being there. The quality of the products is not great, especially the trainers which are frequently flawed or scuffed. The packaging is always a mess, as if it's been thrown about and mistreated. I would suggest thoroughly inspecting items before buying them. In general, I only come here as a last option, mainly based on the cost and whether they have what I need.


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    Timely delivery and well-packaged products

    I recently bought something and I was really happy with how quickly it arrived and how well it was packaged. The company always gives a really good shopping experience and I've never had any problems with returns. I really like how professional and efficient they are.


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