Lavish Alice Reviews
The data of this company have been checked for accuracy and verified. It is safe to visit its official website. We are convinced that online transparency and security encourage all companies to verify themselves with us, so they know where one can shop trustworthily and safely. Read more
Reviews (31)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.
2 dresses tuxedo/scuba tasked jumpsuit
Have ordered quite a few items from LA since discovering them whilst looking for a tuxedo dress in Nov/Dec. I’m quite surprised by some of the reviews as I have found the quality & fit of the dresses to be fantastic.
Delivery is really quick too.
But, I do wish there was just a return label supplied so I could go to the post office- as I have no printer, I have to go to Asda to return & their machine is always broken. This is the same process as some other online clothing companies & is FREE, so it’s still pretty good.
Refunds are a little slow, but to be fair it was Xmas & the return service to them does seem to take time.
I absolutely love the clothes they are different & stand out - keep doing what you’re doing & I will keep buyingDress purchases for various occasions
This website is absolutely fantastic for finding the perfect dress for any occasion. I've bought a few dresses and every time, I've been really impressed with how good they are. They always come nicely packaged, showing how much care the company puts into their products. What really surprised me was how quickly my order arrived - I got it the very next day, even though I didn't pay for next day delivery. The speedy delivery was a great extra touch to an already amazing shopping experience. Returns were easy to do, and the customer service team were really helpful and friendly, which made the whole process nice and easy. I'm already excited for my next purchase and I definitely recommend this website to anyone looking for a lovely dress for any event.
Stunning dress, return, neighbour delivery
I bought a beautiful dress from the store recently, but unfortunately had to return it because it was delivered to a neighbour, making me miss the return deadline by 24 hours. However, I really have to give a shout out to the amazing customer service I got, especially from Tarek. Despite the initial problem, they managed to sort things out and accept my return in the end. They kept me updated throughout the whole process, which I really appreciated. The dress itself was really good quality and arrived quickly, but it didn't quite fit right. I'm looking forward to ordering it again when it's back in stock. Thanks so much to the team for all their help!
Black leather jacket
I absolutely love the black leather jacket I bought from this store - it's absolutely stunning. The quality of the material is top-notch, and it fits me perfectly. The packaging was really elegant and chic, which added to the whole luxurious feel. The delivery was super quick and hassle-free, just like I was hoping for. The only downside was that they didn't have my size in stock, but the easy returns and lovely customer service more than made up for it. I'm really looking forward to ordering from here again when they get more stock in my size.
impressed with customer service
I was so impressed with the customer service I got from this company. As soon as I emailed them, they replied really quickly and answered all my questions. Their professionalism and attention to detail really made them stand out. I would definitely recommend them to anyone who wants great customer service.
Recent online clothing purchase
I just wanted to share with you all about my recent online clothing shopping experience - it was a total disaster. The item I bought never showed up, even though it said it was delivered. I was so angry and just about ready to give up. But then, the customer service team stepped in and totally saved the day. They were really fast in getting back to me and gave me a few options to fix things. I have to say Jordan and Ellen were amazing and really turned things around for me - they were absolute stars.
Don’t Bother It’s Not Worth It
Returned £400 worth of clothes 12 days ago and Royal Mail confirms the company signed for the items 11 days ago. Still no refund. Very quick to ship, deathly slow to refund. Returns process is awkward and includes printing off labels inside the Post Office. No click and collect options or drop off. Just inconvenient in this day and age. Was promised my refund would be made today but apparently their “return systems are down” so now it’s tonbe paid tomorrow....Let’s see. I spend thousands a year online but will never use this site again.
I brought a dress from here about 3 weeks ago now had to send it back as was to small still waiting for my refund which I still haven’t received yet absolutely a joke do not order of this site
Statement Piece Jumpsuit
The jumpsuit I bought from this store was amazing. It was great quality and fitted me perfectly. I got loads of compliments when I wore it. The customer service was brilliant, they were so helpful and friendly. They sorted out any issues I had quickly and made me feel really valued. Ordering was easy and the prices were good for what you got. The delivery was quick too, I got my package earlier than I thought. All in all, it was a really great experience shopping there and I'll definitely be going back for more in the future.
Fast communication, professionalism, personable attitude
I was absolutely amazed by the fantastic service I got from the staff member who helped me out with my question. They were so quick to respond, super professional, and really friendly, which I thought was brilliant. It's not often you come across that level of commitment and kindness, especially from a big company. I'm really grateful for all the hard work they put in to make sure I had a good experience. Big thank you to that fantastic staff member who really went the extra mile for me!
Dresses
I bought some lovely dresses and they were really beautiful. The quality was top-notch too. But they ended up being a tad too small for me, so I had to do an exchange. I got in touch with customer service on a Sunday, and it was my first time shopping with this company. They got back to me quickly and gave me straightforward steps on how to return the order. The customer service I experienced was amazing, and I was really impressed by how professional and efficient they were.
Pre-order dress, delay, excellent customer service
I ordered a dress on pre-sale from this shop not long ago. The dress ended up being 7 days late which was a bit of a bummer. I decided to drop customer service an email and to my surprise, they got back to me within an hour. The person I spoke to confirmed that my dress was on its way and said sorry for the hold-up. There was a bit of trouble with the courier too, but the customer service team at this store really pulled out all the stops to sort it out.
Wedding dress purchase
I recently bought a dress from this store to wear to a wedding, but I've been really let down by the whole thing. I waited for over a month for my order to arrive, and when I eventually got in touch to ask where it was, I was told that it had been cancelled because it hadn't been scanned by the courier - a real warning sign. I said it was fine to cancel it and asked for my £129.99 back. They told me the refund had been done, but I still haven't received it, even after chasing them up a few times. It's so annoying that customer service isn't getting back to me and sorting this out quickly. The lack of communication and missing refund has left me feeling really let down by this whole shopping experience.
Dresses
I recently got some really nice dresses from this company. The quality of the dresses was top-notch, and I didn't have any problems with the dresses themselves. But, getting a refund wasn't the best experience. I ended up waiting almost a month for the refund to go through, which made me a bit wary of buying from them again. I had to speak to customer service twice before they finally processed my refund. Although I have to say, customer service was pretty quick to respond and they did eventually sort out my refund after my second request, 14 working days after they received the item back. It seems like delays in refunds are a common issue, going by other reviews I've seen. Despite the lovely dresses, the prices being high and the slow refund process have made me think twice about ordering from them again.
Gorgeous quality items
The bits I bought from this shop were really lovely. They were top-notch quality and I got loads of nice comments when I wore them. I ended up ordering a few different things so I could pick the best one and send the rest back. I have to say, I liked all of them and had a hard time choosing which to keep.
Dress with slow response but made up for it
Initially, it took them ages to get back to me when I asked about my dress. I was getting a bit frustrated, but then they finally replied really quickly and even gave me a discount as an apology. It just proves that old saying, treat others as you'd like to be treated!
Quick refund clarification
I was a bit surprised by all the emails asking for my details after I returned an item. It did make me wonder if it was some kind of scam at the beginning. But, I do really appreciate the quick response and refund I got in the end. Thanks for clearing that up. Cheers.
Three dresses for a wedding
I have to admit, I was pretty let down and annoyed by the customer service team at first. They told me my refund was on its way, but I waited ages and nothing came through. After many attempts to chase it up, I finally heard back from someone who sorted it out fast. Matthew was great - really helpful and quick to fix things, turning my bad situation into a good one. I'm grateful for the speedy help and think he did a top job.
Faulty item resolution
I had a bit of trouble with my order recently, all my fault though. The customer service team at the shop was really quick to sort things out and fix the problem straight away. I was pleasantly surprised by how helpful and efficient they were in helping me out. Dealing with them was actually quite enjoyable, they really went above and beyond to make sure I was happy with everything.
Excellent customer service, quick response, high-quality clothes
I really had a great experience with this company. The customer service was amazing, they got back to me so quickly whenever I had a question over email. The clothes I got were such good quality, I can definitely say I won't shop for dresses anywhere else. Thanks so much for the excellent service!
Review with most votes
greatest website : lavish alic
Read on