MATCHESFASHION Reviews

: 20
80% Would buy here again

Most relevant positive review

  2024-05-13
Quick delivery of stone island
I'm absolutely thrilled with my purchase from this online shop. I ordered a pair of Stone Is...Read on
Mitchell

Most relevant negative review

  2024-05-25
Unreturnable item, unhelpful c
This company is a complete joke. I bought a faulty item, asked for a return, and they sent me a l...Read on
Karen

Review with most votes

  2023-12-24
Belstaff Overshirt
I decided to go for it and ordered the Belstaff Overshirt on a whim, didn't really think muc...Read on
graham

Reviews (20)

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    Sale item purchase

    I've shopped with this retailer a few times now and I've usually been pretty happy with what I've bought. It's a bit annoying that they don't do exchanges, but the stuff I get is always good quality. Even though I was a bit worried after reading some not so great reviews lately, I decided to go for it and buy something that was on sale that I'd been wanting for ages. The price was great and I liked that they kept me in the loop about how my order was going. So, it was a nice surprise when my order turned up a day earlier than I thought it would. That was a nice little bonus. Even though I know Matches might be having a tough time after cutting staff, my experience was really easy and stress-free. It looks like most of the bad reviews are because of issues with returns and refunds, but I didn't have to deal with any of that this time.


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    Celine sunglasses purchase

    I've been shopping with this retailer for ages, and I've always been happy with their service. Recently, I saw they had a 30% off deal on Celine sunglasses, so I thought I'd treat myself. I was a bit worried with everything going on, but I decided to go for it anyway. I got in touch to check on my order, and they got back to me straight away. They let me know when it was sent out and gave me the tracking info. When my sunglasses arrived, they were in perfect condition with all the bits and bobs. All in all, I'm really chuffed with how smooth everything went and the top-notch service I've had from this retailer all this time.


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    Wonderful shopping experience with Matchesfashion

    As a fashion model and a father, I like to look good always and be at my best. I like rocking the best clothes. I don't even bother about how much it cost me. 2 years ago, I thought of making some changes to my cloth plug, then I searched the internet for where I can get the best clothes that fit my taste but I want satisfied with all I come across. Not until I was outside one day, and I met a long time friend who was also in the fashion line. We talked and he mentioned Matchesfashion, I bought a couples of clothes and I must confess that they are top-notch. Great designers in various colors. They really made my career great. I am so happy


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    Belstaff Overshirt

    I decided to go for it and ordered the Belstaff Overshirt on a whim, didn't really think much of it at first. But let me tell you, I was really pleasantly surprised by how great it was! The price was so unbelievably low compared to other places, like a real bargain. And it arrived super quickly, on Monday morning no less, perfect timing to start showing it off. The service was excellent, really top-notch, and the value for money was just exceptional. Hats off to them for going above and beyond what I expected, it was a really fantastic shopping experience.


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    Unreturnable item, unhelpful customer service

    This company is a complete joke. I bought a faulty item, asked for a return, and they sent me a label that DHL didn't want to pick up. When I contacted customer service for assistance, they were not responsive or helpful. It seems like they don't value their customers once they've received payment. It's appalling that they can behave like this. Do yourself a favour and steer clear of purchasing anything from them.


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    Quick delivery of stone island shorts

    I'm absolutely thrilled with my purchase from this online shop. I ordered a pair of Stone Island shorts last Saturday and was pleasantly surprised when they arrived promptly on Wednesday morning. They were exactly as described - 100% authentic with all the tags and certilogo still attached. The quality is excellent, and I couldn't be happier. I will definitely be coming back to shop here again in the future.


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    Half-priced item purchase

    I wasn't sure about getting this item at first, especially with the brand going bust. But when I saw it was half price on here, I thought why not give it a go - and I'm really happy I did. Ordering it was a breeze, and even though I just went for regular delivery, it arrived the next day. I liked getting the updates about the shipping, it kept me in the loop. I've shopped on this site a few times now and it's always been good. It's a shame to hear that the brand being bought out might change things.


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    Positive experience

    I've always had a good experience shopping at this retailer. I really like that they offer lower prices for certain locations when shipping, and it's great that VAT is consistently deducted. The promotions they run regularly are also a good incentive for me to buy things. I've never had any problems with the quality of the items I've bought, and there haven't been any imperfections either. I also appreciate that the shipping is quick and efficient, which is something I value as a customer.


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    Dress purchase, variety of brands

    The variety of brands available on this online fashion retailer is really impressive. I bought a dress recently and I was happy with the quality, it looked clean and fresh as if it was straight from the shop. The website is easy to use which makes shopping a breeze. The only issue I had was with the payment process. Paying in a different currency ended up costing me more due to exchange rates and bank fees. It would be so much better if I could pay in my own currency.


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    Leather bag purchase

    I bought this gorgeous leather bag from a shop not too long ago and I must say, I was really happy with how everything went down. The delivery was super quick, and I liked being able to follow my order from start to finish. The packaging was spot-on, my bag came in a box that I can totally use again, so it's good for the planet. The little things really made a difference and I was proper impressed.


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    Ski helmet purchase

    I recently bought a ski helmet, and I found exactly what I was looking for on the website without any hassle. The delivery was surprisingly fast, and the cost of the Kask helmet was great. It fits me perfectly and I absolutely adore it! The packaging was also very elegant, making me feel extra special.


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    Recent purchase of clothing

    I'm pretty disappointed with the news about the company's administration. My experience with them has been okay, with some good bits but also some not so good. Still, I've always been drawn to the great variety of high-quality products they have. It's definitely going to be sad not having such a well-known retailer in the online shopping world.


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    Birkenstock purchase

    I bought a pair of Birkenstock shoes from this shop not long ago. To my disappointment, when my order arrived, I found they had sent me two right shoes instead of a proper pair. I emailed their customer service straight away to try and fix the problem, but sadly, I never got a response, even after waiting for two weeks. It was really frustrating not having a contact number to call for help, so overall, I was left feeling dissatisfied with the whole situation.


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    Recent EU orders

    I made two orders in March that arrived quickly within a week, quite pleased with their fast delivery despite the distance from the EU. But now, I'm pretty gutted to learn that the company won't be shipping to my country anymore. This sudden change has left me feeling let down, especially since I've had great experiences with them over the years. It's a shame that I can't go ahead with the big order I had in mind because of this new shipping policy.


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    Diamond ring purchase

    I've been a loyal customer of this posh fashion shop, and not long ago I splurged on a gorgeous diamond ring. But when the package arrived, all I found inside was the ring box - the actual diamond ring was nowhere to be seen! You can imagine how shocked and let down I felt. I quickly got in touch with customer service, hoping for a quick resolution, but it's been a while now and I still haven't heard back from them. This lack of communication and delay in sorting out the issue has really left me feeling disappointed and disheartened.


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    New clothes arrived

    I was really nervous about ordering because of all the negative reviews I saw online, but I decided to go for it. I received my new clothes really quickly and everything was perfect. Big thanks to the person who helped me out!


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    Lovely shopping experience

    I had such a great time shopping here today! I really love that they offer excellent prices and fantastic discounts all the time. And the delivery came really fast and was super reliable too. I'm already looking forward to my next shopping trip here!


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    Unresponsive customer service

    I bought some stuff recently but I have to send most of it back. The problem is, there were no return labels in the boxes. I've been trying to get in touch with customer service for more than a week through emails, WhatsApp messages, and calls, but no one's getting back to me. It's really annoying and not very professional. After being a customer for so long, I think I deserve better service and a simple way to return things. It's really disappointing to see this lack of care and responsibility from a company I've been loyal to for over 15 years.


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    Return Process

    I was a regular customer of this website, but I've noticed a big drop in their customer service recently. Returning items used to be easy, but now it's a complete nightmare. I tried to return an order but couldn't get a shipping label, and the "Administrators" were no help at all. The lack of communication is really annoying and makes me doubt if this company is trustworthy.


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