Offspring - Overall Rating based on 21 reviews
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Nocta hot step terra 2 white shoes
I bought a pair of Nocta hot step terra 2 white trainers not long ago from this shop. I ordered them online, but had to cancel before they were sent because of customs and VAT problems. I tried to get help from customer service, but they didn't get back to me. It was really annoying because I needed to sort it out quickly.
Wasting money
I bought something the other day and had to return it, and guess what? They charged me £2.95 for it! Can you believe that? I've never come across any other shop that does this, it's absolutely bonkers. It's really cheesed me off and now I'm out of pocket. To be honest, I don't think I'll be shopping with them again after this whole palaver.
Sneaker purchase
I was really nervous about ordering online because some people said it was dodgy, but I thought "sod it, I'll give it a shot". And you know what? Everything was actually brilliant! The shoes arrived bang on time and they were spot on! Can't wait to rock them at school tomorrow.
Two missing pairs of trainers
I bought two pairs of trainers not long ago, but I only got one pair in the package. I contacted the company and they said they would send the missing pair, but it's been 9 days now and I still haven't got it. I also spoke to YODEL, the delivery company, but their updates on where my parcel is have not been very helpful. I've tried everything, but it seems like my trainers have disappeared into thin air.
Shoes
I bought some shoes from this company not long ago and honestly, I'm really let down by the whole thing. It's been a whole week since I ordered them and I still haven't heard anything about where they are. And to make matters worse, even though the website said delivery was free for orders over £80, I still got charged for it.
Sneakers
After checking out a few dodgy reviews, I took a chance and bought some trainers from Offspring. I wasn't sure at first, but I was actually really impressed with how smoothly everything went. I got my confirmation nice and quick, and even though there was a bit of a wait because of a bank holiday, the trainers turned up the very next day. They were well wrapped up, and the trainers themselves were in perfect condition. All in all, it was a painless, quick, and problem-free experience.
First purchase experience
This was my first time buying from this company, and I thought I'd share my thoughts to give a different perspective. I saw some bad reviews, but my experience was actually pretty good. The trainers I ordered came quickly, just 2 days after I placed my order. They were delivered by a well-known courier service and were really well packaged in double boxes. Both the trainer box and the trainers themselves were in perfect condition, which was important to me because I like when things look nice. Overall, I was really impressed with the product quality and how fast everything was delivered.<br><br>Based on my own experience, I wouldn't hesitate to recommend this company to other people. I was happy with the service I got and will definitely think about buying from them again in the future.
Next day delivery on trainers
After reading some reviews online, I thought I'd go for next day delivery for only an extra quid. I was really chuffed when my new trainers arrived the very next day and they were exactly what I wanted. Had to leave a good review to spread the word about my top experience.
Trainers purchase
I bought some really cool trainers from this store, but then I won these amazing shoes on Instagram. Sadly, the store didn't respond to my messages and I couldn't collect them. I just wanted to get them the next day but they weren't very flexible. It's a shame, really!
New Shoes
I bought these new shoes about 6 weeks back and sadly they had some damage on them, almost looked like someone tried to hide it using glue. I decided to return them and asked for an exchange or refund. It's been 5 weeks now and I still haven't received any response from them, despite regularly emailing them weekly. It's really frustrating! I definitely won't be shopping online from them in the future.
Recent purchase
I've got to say, my recent experience with this company was an absolute nightmare from the get-go. The customer service was appalling - the team seemed clueless, unprofessional, and completely lacked any sort of integrity. They really couldn't care less about their customers or making sure you have a positive shopping experience. Despite handing over my hard-earned cash, my order still hasn't shown up. And when I reached out for help, all they did was point the finger at the courier without offering an ounce of assistance or a solution. Their total lack of communication skills and inability to give me any useful information is beyond frustrating. I'd strongly recommend against shopping with them and suggest you find a more reliable and reputable retailer instead. Definitely watch out if you do decide to go ahead - buyer beware for sure!
Two trainers in December
I purchased two pairs of trainers in December, but had to return one because it was too small. I made sure to double box it and sent it back in a black bag as instructed. But now they're claiming the box was empty! I've been trying to get my refund since then, but no one has been assisting me. It's been really frustrating and they haven't even provided any evidence that the package was empty. Their customer service is terrible and you can only reach them online. It's best to avoid buying from them, it's just not worth it.
Refund not received
I took something back to your shop on the 10th of May, and it was sent back on the 14th of May. However, it's been 18 days since I returned the item and 22 days since I posted it, yet I haven't got my money back. I got in touch on the 26th of May to ask about my refund but I haven't heard anything back. This lack of communication and slow refund process has been really disappointing and annoying. It would be great if this could be sorted out quickly.
Trainers for daughter
I recently got my order from this place for my daughter's trainers, and I have to say, I was really shocked. The trainers arrived in a terrible condition - no packaging, tags ripped off, extra laces just chucked in the box. It felt like they had sent me second-hand trainers! I had to send them back because they were so dirty, and to make matters worse, I had to fork out for the return postage. Extremely let down and won't be coming back here again. Stay away from this place at all costs!
Next day delivery
At first, I wasn't too sure about ordering from this place because I had seen some bad reviews. But, I thought I'd take a chance and go for it with next day delivery. And you know what? I was actually pleasantly surprised! The whole ordering thing went really smoothly, and my order arrived right on time. The shoes I got were top-notch, just like they were described on the website. All in all, I had a good experience with my purchase and I wouldn't think twice about ordering from here again.
Shoe purchase cancellation
I accidentally bought something and really needed to cancel it quickly. I contacted customer support to ask for help in cancelling my order as soon as possible. Once I gave them my order number, they quickly sorted out the problem and cancelled my order. I was grateful for their speedy response and effective service. Thank you for being so understanding and helpful.
Trainers purchase
My husband had been looking everywhere for these trainers, but they were sold out. We found them on this website at a much lower price than other stores. We saw some bad reviews, but we decided to give it a go. I'm really happy we did because everything went smoothly. The order was easy, and the trainers arrived in just 3 days. They were well packaged, so they came in perfect condition. Overall, I had a great experience with this retailer and no complaints at all.
New trainers with defects
Oh my goodness, I can't believe the issues I had with my new trainers! The box was completely squashed, and there was a random blue pen mark on one of the soles. Not to mention, there was glue all over them and a defect on one of the shoes. And those marks on the bottom that made it look like they had already been worn - so frustrating!
Unreceived parcel, refund issue, poor communication
I am really disappointed with the customer service from this company. They haven't sent me my parcel and instead of helping, they let the courier take it back without saying anything. I've emailed them loads of times explaining the problem clearly, but they keep ignoring me. It's so annoying to see such incompetence from a company that's supposed to be good. They won't even give me a refund for the delivery costs I paid, and want me to sort it out with the courier myself. I've even shown them proof from my DPD account that the parcel hasn't been returned, but they still won't do anything. I feel like I'm banging my head against a brick wall. It's a shame that a simple problem has turned into a nightmare because they can't communicate properly and handle things well.
Recent non-delivery purchase
I recently bought something but it never arrived. The delivery company said it was delivered on a certain date, but I didn't get it. When I contacted Offspring's customer service, it felt like they didn't believe me and weren't very helpful. I filled out a claim form they sent me by email, but they said they couldn't accept it because of a digital signature issue. I tried to follow up and resend the form correctly, but I still haven't heard anything back. Dealing with Offspring and their customer service has been really frustrating overall.
Review with most votes
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