Secret Gardening Club Reviews
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Mystery herb plant boxes, hostas, Alchemilla mollis
I was a bit let down by my recent order from the Secret Gardening Club. I've bought from them before and was happy with what I received, but this time was different. I decided to get a couple of mystery herb plant boxes, along with some hostas and Alchemilla mollis plants that are good for shade. I got a good deal on the mystery boxes, but it turns out they were mostly filled with mint - not what I was hoping for. There was even borage, which isn't safe for dogs. The hostas were squished in the box, and some leaves and stems got damaged. The Alchemilla mollis plants didn't look too healthy either. All in all, I wasn't impressed with the quality and variety of what I received.
Plants
I had a problem with my order recently when the wrong address showed up at checkout. Luckily, the Secret Gardening Club got in touch quickly to let me know about the error. They were kind enough to offer a full refund because some of the plants I wanted were no longer in stock. I really appreciated how they took action and fixed things. I opted for the gift voucher they suggested and bought some more plants with it. The staff promised to prioritise my new order and send it out as soon as they could. All in all, I was really happy with the great customer service from the Secret Gardening Club.
Plants not received
I made the mistake of ordering some plants back in March and it turned out to be a total nightmare! No matter how many emails or phone calls I made, all I got was the same standard reply telling me that my request was being dealt with by their support team. It wasn't until I mentioned reporting them to Trading Standards that I eventually managed to get a refund. And to make matters worse, I found out later that they had actually stopped trading back in November 2021. My advice - steer clear of this place!
Plant order delayed
I bought some plants from this company not too long ago, but I had a bit of trouble with the delivery. I tried to get in touch with them by email, but I didn't hear anything back about what was happening with my order. It was supposed to arrive within 14 days, but I ended up waiting much longer than that. I felt really annoyed and let down by the lack of updates and the delay in getting my plants. I don't think I'll be shopping with them again in the future.
Plants
I've had a really frustrating time with this company recently. I've been a customer for years, but this year, I've had lots of problems with my orders. In July, I bought some plants that never showed up. I got in touch with customer service and after waiting for more than a week, they told me my plants were being delivered that day. Skip forward to September, I decided to try again and made another order. It's now December, and I'm still waiting for my plants. I've sent loads of messages and emails, but haven't heard anything back. One of my emails even bounced back, showing they've changed their email address. It's safe to say I won't be shopping with them again, and I strongly advise others to steer clear of this company.
Plants purchase
I recently bought some plants from this gardening club, and I must say I was really let down by the quality. Only one of the plants I got is doing well in my garden, which is not what I was hoping for from a club that claims to offer top-quality products.
Plant delivery
I just wanted to share my thoughts on my recent experience with the Secret Gardening Club. Honestly, it was a real let down. The plants they sent me were practically on their last legs - all soggy and rotting in a squashed box. On top of that, some of the plants were missing altogether and arrived a whole month late. When I got in touch with their customer service about the missing plants, they kept telling me I'd get a refund, but it hasn't come through yet. And to make matters worse, the surviving plants kicked the bucket soon after. It feels like they're making promises they can't keep and selling subpar stuff. I placed my order in September, got it in October, and now it's the 20th of December and still no sign of that promised refund. In a nutshell, dealing with the Secret Gardening Club has been a bit of a rip-off.
Plant purchase
I ordered some really cool plants, but I never received them! I paid back in October, sent them an email and got a reply, but unfortunately, I still haven't received the plants. It's really not cool!
£95 worth of plants
I recently splurged on £95 worth of plants from the Secret Gardening Club, but I've been a bit let down by the whole thing. I made the order back in the beginning of February and only got a fraction of the plants in my shipment so far. The packing list that came with the parcel showed all the plants I'd ordered, but only one was ticked off as delivered and one was marked for a refund. I haven't had any updates on when the rest of my order will arrive, and it's been impossible to reach them since there's no phone number listed. I've sent a bunch of emails but haven't heard back from them yet. The fact that there's no tracking info available on the app isn't helping matters either. So now, I'm left with just 4 hostas out of the £95 worth of plants I was originally hoping for. It's a shame to see the service quality dip like this, especially since I've had good experiences with them in the past.
Plants not delivered
I ordered some plants from this place last year, and they didn't even show up. I was really disappointed. They told me they would give me a voucher code to use, but it didn't work either. I definitely won't be buying from them again, that's for sure.
Seeds and plants
I bought some seeds and plants from this place and it was a nightmare. They hardly ever responded to my messages and it took ages for my order to arrive. And when it finally did, some things were missing! They promised a refund but I'm still trying to get it from them. The plants I did receive were nice and healthy though. But because of all the trouble, I won't be shopping there again.
Perennial plant orders
I've just ordered a free perennial plant and three perennial plants from this company. It's a bit annoying that both orders haven't turned up yet. It's not the first time I've had trouble receiving orders from them.
Plants
I was a bit unsure about ordering from here after seeing some different reviews, but I thought I'd go for it anyway. I have to say, I was pleasantly surprised! My plants came in good condition, although they were a little late in arriving. But, I know delays can happen with any company, so I wasn't too fussed about it. In general, I'm pleased with my purchase and excited to see my plants blooming.
Plants purchase, Delivery, Refund
My recent purchase from this company was a total disaster. I ordered 8 plants, but when the package arrived today, I was shocked to find that three pots were empty with labels, and there were random lumps of compost scattered in the oversized cardboard box. On top of that, I paid a ridiculous £6.99 for delivery, which is unacceptable given the poor quality of the items I received. I am really disappointed with the lack of care put into packing my order, and now I'm left with a mess to clean up. I've asked for a refund, and I hope this company will own up to their subpar service. It's just not worth the hassle or the money to deal with such incompetence.
Plants
I ordered some plants and, honestly, at first I was a bit worried because I'd heard some people saying it takes ages for your order to arrive. But after a month, my plants finally turned up and they were in perfect condition! They were all healthy and there wasn't any soil spillage. Secret Gardening Club, you just need to speed up your delivery times a bit, alright?
Live plants
I bought some plants but the delivery date kept changing, I had to message them a few times to cancel as it was taking ages. However, two months later, the plants arrived in really good condition.
Logs order
I ordered some logs from this gardening club ages ago, but they still haven't arrived. They said it would only take 2-4 days, but I ordered them on the 29th of December! I've tried emailing and messaging them, but they haven't replied properly. I don't think I'll ever use them again!
Seeds and gardening tools
Don't bother spending your money on that gardening club. The plants I ordered took ages to arrive, and when they did, they were in a terrible state - nothing like what I asked for. It was a total waste of time and money, and I'm shocked by their lack of quality control. I'd suggest steering well clear of that place.
Gardening supplies
I was a bit unsure about ordering from this online gardening club, especially after seeing a few bad reviews. But I thought I'd give it a go, and I was actually really pleased with the stuff I got. The prices were good, and the delivery was super quick. All in all, it turned out to be a good experience, even though I wasn't too sure at first.
Recent order not delivered
I ordered something from this club not too long ago, but unfortunately, my order still hasn't turned up. I've sent several emails to their customer service team, but no luck. This isn't the first time this has happened and honestly, I'm pretty let down by their lack of communication and organisation. It's really annoying having to keep following up on my orders without getting any helpful updates or support from them.
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30 9cm pot plants
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