Secret Gardening Club
Spotlight: What are our customers saying?
I had a similar service to many others. No plants, emails were replied to but with empty promises. Ultimately no plants and no refund. I eventually got a refund through the chargeback process wit...Read on
I have to tack 1 star but actually they deserve 0 stars !!!! This is fraud. Never got any plant, no answers on my emails towards refund.Read on
An excellent budget outlet for garden plants and more. I have been a repeat customer now for 12 months plus and will be entering into my second season of ordering within the next couple of days, a...Read on
plants from secret garden they offered a refund for non delivery in March now September. Sent many E mails only to be continually fobbed off. Next step Trading Standards and Kate Morley of the Sund...Read on
I have ordered plants twice. Only half the plants for the first order were delivered, and none for the second order as they said they had supply problems. A refund was offered but, despite e-mails...Read on
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I had a similar service to many others. No plants, emails were replied to but with empty promises. Ultimately no plants and no refund. I eventually got a refund through the chargeback process with my credit card provider.
It is worth noting that the parent company has gone into administration owing hundreds of thousands of pounds to both their local suppliers and to National firms including their courier. It appears Yorkshire lavender has been resurrected with a new same but some of the same directors.
Please don’t give them any business
I have to tack 1 star but actually they deserve 0 stars !!!! This is fraud. Never got any plant, no answers on my emails towards refund.
An excellent budget outlet for garden plants and more. I have been a repeat customer now for 12 months plus and will be entering into my second season of ordering within the next couple of days, adding to the healthy and varied plants already purchased. If ever a plant is unavailable a credit has been issued without issue. Delivery times are perhaps slightly longer than some of the premium outlets but this is overshadowed by Secret Gardens pricing structure. Excellent choice and always a bargain to be had.
Plants from Secret Garden They offered a refund as they could not deliver in March after numerous E mails still no refund now September Continually fobbed off Next step Trading Standards and Kate Morley of the Sunday Telegraph People need protection
plants from secret garden they offered a refund for non delivery in March now September. Sent many E mails only to be continually fobbed off. Next step Trading Standards and Kate Morley of the Sunday Telegraph. People need protecting from these shysters they are still trading waiting for the next sucker to come along. No stars abysmal.
I have ordered plants twice. Only half the plants for the first order were delivered, and none for the second order as they said they had supply problems. A refund was offered but, despite e-mails to them, no refund has ever been made. Not recommended at all.
I used to recommend this company but not now. I pre-orderd plants in November and February for delivery in May. I discovered in late May that the plants were not available from the nursery they were using. I had an email telling me this and offering a voucher, make a new order from the available plants on their website or a refund. I asked for a refund. In fact I have asked for a refund in three emails. No refund received so I sent a message via their website and gave all the details. I did not expect a standard reply two days later telling me the same as the original email! I have replied again but I am not holding my breath.
Meanwhile the November order is over the 180 days in which I could claim through PayPal.
This company has no respect for customers.
Placed several orders with these people including a pre order for May delivery. Not one order arrived complete and the pre order still has not arrived with like many others it seems have not had a response to any emails. Plants that did arrive were of poor quality and some that were sent as 'bare root' were just like dried twigs. Fortunately not a lot of money is involved here but never the less it does leave a bitter taste as i suspect i will not see any refund. Buyer beware as, the saying goes 'if it sounds too good to be true then it probably is' which is certainly the case with these people.
What a difference a year makes. Last year I would have given this company 5 stars easily. Great plants and good prices, speedy delivery and good customer service.
Now I feel pushed at giving 1 star and would prefer to give 0.
Like many other people reviewing I'm having similar problems, order placed in February for a pre-order to be delivered in May not being fullfilled, no response to emails. Excuse emails saying order would be delayed until end of May and then Last week email saying there was a problem with supply chain and offering a gift card. Or a refund if you got to the bottom of the email.
I have requested a refund along with a refund due on an incomplete order also outstanding. Suddenly I see lots of positive reviews being posted over the last few hours and agree with other reviewers that this looks suspicious in itself.
I have once again emailed and this time I have told them I have reported them to their local trading standards office. Can I suggest to people with similar problems that they also report to trading standards. If enough people do this hopefully something will be done.
I too was very satisfied with my early orders but this year I only received part of one order and the other, which should have been delivered in May, has still to arrive despite various e-mails . They informed me that they couldn't completely fill my order and asked if I wanted a refund. I said I would have what they could send and a refund for those not available but have heard nothing more except that they could arrive some time in June which is really not acceptable. I have just written again asking for my refund to be returned to my bank
I agree whole heartedly with you - they were a superb company to deal with and excellent plants and service. Sadly, not any more and like you I pre-ordered and paid for plants for May delivery which never arrived.
Chased up my order to be told "we have supply issues" and offered a refund - no refund yet so have chased again but this time have had no reply to my email :(
Various 9cm plants
Completed two separate orders, received one with 5 plants missing, no refund to date. Still awaiting second order. No response to emails, no communication regarding order outstanding or refund also outstanding. Seems to be a common theme with this company. Don’t bother!!
plants from Secret Gardening club
O rider finally arrived but with missing plants .Plants that did arrive were of very poor quality.Emails go unanswered .There are very many similar stories here and on their Facebook page .Think carefully before ordering, there are many more companies out there that supply quality goods and have a reliable customer service.They do not have a customer review service on their website,now I and numerous others know why !