Tech in the basket - Overall Rating based on 21 reviews
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Laptop purchase
I bought a laptop from this website and was told it had been sent, but it hasn't turned up yet. The tracking info says Royal Mail got it, but the seller reckons Royal Mail lost it. I've messaged the seller a few times for news, but they're not getting back to me. This sort of customer service is just not on. I'm looking for better communication and a fix when things go wrong with my order.
Faulty Samsung S23 Ultra
I bought a Samsung S23 Ultra a few months back, but it's already stopped turning on. I filled out a warranty claim form in May, but I haven't heard anything back from them. I've been trying to get in touch via email and phone, but I've had no luck. The lack of good customer service is really making me doubt this company's credibility.
iPhone charger cable
I bought an iPhone charger cable from this company recently and, to be honest, I was really let down by the quality of it. The cable packed in after only a few uses, even though it was supposed to be durable and last a long time. I tried to get in touch with customer service about it, but they took ages to reply and I had a tough time sorting things out. All in all, I was left feeling disappointed by both the product and the service I received from the company.
Faulty phone after 18 months
I bought a phone from this company and unfortunately, it completely stopped working after just 18 months. The worst part was that there were no signs or damage to the phone before it suddenly stopped working. When I contacted customer service, they didn't seem concerned and just brushed me off with a 'tough luck' attitude. I was really surprised by their lack of empathy and willingness to help solve the problem. I even tried to get it fixed by a professional, but they told me that the motherboard needed replacing, which would almost cost as much as buying a new phone. To make things worse, the phone was from another country and couldn't be fixed under any warranty. I felt like I had been ripped off and disappointed by the lack of support and quality of the product. I strongly recommend not buying from this company and suggest sticking to more reputable sources for your tech needs.
iPad purchase
I purchased two iPads from this place and they were really cheap compared to the usual prices in the UK. They arrived very quickly and were brand new. However, there was basically zero customer service. I didn't receive a tracking number, my order was still showing as processing even after I received my items, and no one ever responded to my emails. It was a bit strange, but at least I received my iPads.
Samsung ear buds purchase
I missed out on a sale price for some popular ear buds at a local store recently. So, I did some online research and found a similar deal at Tech in the basket. I decided to go for it and make a purchase. The whole process went smoothly, and I got the product pretty quickly within a few days. The only issue was the phone number not working, which made me a bit hesitant at first. But, they replied promptly to my email about getting a VAT invoice, which reassured me about their reliability. All in all, I'd definitely think about using them again in the future.
Nintendo Switch Lite x2
Oh my goodness, I ordered 2 Nintendo Switch Lite and they arrived in less than a week! I was really confused because the reviews were mixed, but my order came really quickly. And they even included a UK plug which was great. Both consoles are working perfectly and I'm having a lot of fun playing games on them. Thanks a lot Tech in the Basket!
Samsung watch purchase
I bought this really cool watch from Tech in the Basket. I was a bit unsure about them at first, but the price was so good that I just had to give it a try. The watch arrived in about 6-8 days, just like they promised. The box was a bit crushed, but the watch itself was absolutely fine. The only issue is that the watch is from the Middle East, so the settings are a bit different. I had to set it to the UAE and couldn't set it to the UK. But it's fine, it still works in English and does everything it's meant to. Plus, it was £100 cheaper than usual, so I'm really pleased with it!
iPad 10th generation
I recently bought a 10th generation iPad from this company and I have to say, I'm really pleased with how it all went down. The product arrived in one piece and although it did take about 10 days to get here, it was definitely worth the wait. The price I got it for was a bargain compared to other deals I'd seen online. At first, I wasn't sure if the website was legit, but now I can say for sure that they're the real deal.
iPad Air
I was really nervous after reading some negative reviews, but I received my iPad Air just 6 days after I ordered it. The box was properly sealed and I also got the full 1-year warranty from Apple UK. I'm so pleased!
cool headphones
I recently treated myself to some amazing headphones that I'd had my eye on for ages. They were on sale and arrived in just 6 working days. They work like a dream and I'm absolutely thrilled with them. If you're considering buying them, I'd say go for it without any doubt!
Apple 10.2 inch iPad 64GB
This company really needs to work on their customer service and communication skills. I bought an Apple 10.2 inch iPad 64GB, paying in pounds sterling, and thought everything would go smoothly. But they didn't deliver the goods, leaving me waiting and not knowing what was going on with my order. The fact they didn't give clear information about currency conversion charges was really annoying. I ended up losing money because they converted my payment twice - first from pounds to Hong Kong dollars, and then back to pounds sterling when they refunded me. The whole thing was a total nightmare because they just couldn't run their business properly.
Tablet purchase
This was actually my third time ordering from this company, and I have to say, they never disappoint. I ordered a tablet on a Sunday, and they said it would take 6-8 working days to arrive. I was a bit unsure because I didn't get a message to track my order. But surprise, surprise, the tablet turned up early on a Saturday morning, delivered by Royal Mail. And they even threw in an extra charger for UK use. This company always goes above and beyond with delivery, product quality, and pricing. The only thing is their communication could be better, but it's not a big enough issue to affect their overall rating.
Smartphone Purchase
I recently bought a smartphone from Tech in the Basket and honestly, it was just one big nightmare. To begin with, the website is really misleading – the 'chat' function is basically useless because it's just a robot and the customer service number they give you is fake, so you end up talking to a call centre where everything's automated. Your only choice is to email them, but don't hold your breath for a quick reply. You might get an answer after 2-5 days and only if you send them lots of emails. All in all, the whole thing was so irritating and just not worth the trouble.
Headphones, savings, fast delivery
I recently bought a pair of fantastic wireless in-ear headphones from Tech in the Basket and I couldn't be happier with my purchase. I saved a good amount of money compared to buying them straight from the manufacturer, and the quality is really top-notch. Surprisingly, the delivery was super quick, arriving in just 5 business days instead of the 6 to 8 days stated on the website. The fact that delivery was free was a nice bonus too. The headphones I got were in perfect, brand-new condition, just like if I had paid full price somewhere else. I even compared them to headphones I bought from the manufacturer's website before, and I can honestly say there's no difference in quality. I could complain a bit about the delivery time, but the money I saved makes up for any small issues. All in all, I'm really impressed with Tech in the Basket and I'll definitely be shopping with them again in the future.
New 256GB iPad Pro 2022
I got my hands on the new 256GB iPad Pro 2022 today and it's all pristine and fresh out of the box. They even threw in an extra UK plug for me. It's got Apple's warranty valid till 2025 and I quickly signed up for Apple Care with no hassle. And all of this for just £740.99! I ordered it last Saturday, the 13th, and went for the free 6-8 working day delivery via DPD. The only downside was DPD's lack of decent tracking updates, which gave me some anxiety. But overall, I'm thrilled with my new purchase.
Bought a new gaming console
I bought a new gaming console from this shop as they had the best price I could find online. Despite being in Hong Kong, I didn't mind waiting a bit longer for it to arrive. I ordered it on a Monday night and it was at my house in the UK by Thursday. That's really quick! I'll definitely purchase from them again.
Smartphone purchase
I was a bit concerned about the reviews, but my order ended up arriving in just 6 days, and I could even track it which was helpful. The phone itself is really good, so I'm hopeful that it will carry on being so. All in all, it's been a positive experience.
Laptop
When I first got my hands on a laptop from Tech in the basket, I was buzzing with excitement. But my enthusiasm quickly turned to disappointment when I realised their so-called "price guarantee" was just an empty promise. The laptop’s price plummeted shortly after I bought it, yet they shrugged off my request for a refund of the difference. I felt like I’d been taken for a ride. Their deceptive terms and lack of openness left a bad taste in my mouth, and I reckon others should watch out for similar shady practices.
Nintendo Switch, daughter's gift
I recently bought a Nintendo Switch for my daughter and I was a little worried because of the different opinions I had heard, but I'm happy to say that I had a really great experience. It did take nearly two weeks for the delivery, but I didn't mind waiting that long. When the console finally arrived, it was in perfect condition, worked perfectly, and even came with a UK plug. I did have to get in touch with customer service because the order status hadn't been updated for over a week, but they did eventually reply to me a few days later - even though my order had already arrived by then. All in all, I'm really impressed with the quality of the products at such good prices. I will definitely be shopping with them again in the future.
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Review with most votes
Bose noise cancelling headphon
Item arrived within specified time. I wanted to return the item, comms was good and offered a discount if I wanted to keep the item. I still wanted to return, once the refund ca... Read onBy: Private