TFNC - Overall Rating based on 24 reviews
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Bridesmaids dresses
I recently ordered bridesmaids dresses from this company, and I had a really good experience overall. One of the sizes I needed was out of stock, but the customer service team went out of their way to find a dress in the right size for me. They kept me updated every step of the way and made sure I could order the dress as soon as it was available. The dresses that have arrived so far seem to be great quality and all fit well, which is a big relief when ordering multiple dresses for a special occasion. I am very impressed with the service I received and would definitely recommend this company to others looking for bridesmaids dresses.
Credit note received for lost returns parcel
The Royal Mail went and lost my returns parcel but TFNC really stepped up and showed some excellent customer service by offering me a credit note. It wasn't their fault but they still went the extra mile to help me out. It's not often you come across this kind of service so I have to say I'm really impressed with their dedication to making sure customers are happy. I'll definitely be coming back to shop with them again.
Stunning bridesmaid dresses - well-made
I just wanted to share how thrilled I am with the bridesmaid dresses I bought - they are honestly stunning! They are beautifully made and have this lovely lining that really adds to the quality. But what really stood out to me was the communication team - they were incredibly quick to respond to all my questions and really went the extra mile to help me with everything. I will definitely be using this company again in the future and will be recommending them to my friends and family!
Beautiful dress for a special occasion
The customer service at this shop is honestly amazing. Last time, I made a mistake with my order but the staff were so helpful and really sorted everything out for me. They were really quick to help and did more than expected to make sure I was happy. I really value how much they care about making customers happy and how keen they were to help me out.
Asymmetric hem dress
I just bought this really cool asymmetric hem dress from the store's website, and honestly, I'm super impressed. The website is so easy to use, and I managed to find exactly what I wanted at a really good price. The dress is top quality and fits me like a glove. I definitely think it's worth having a look at their website for a bargain, rather than going to places like Asos. They have some really unique and stylish options that are definitely worth checking out.
Returned bridesmaid dresses
I've just sent back six bridesmaid dresses that were too long for my wedding party. Sadly, trying to get my money back has been a real headache. I’ve tried to get in touch with the company multiple times but haven’t had any confirmation that they received the dresses back in their warehouse. It's been three weeks now since I sent the dresses back, and I'm still waiting for my refund. On top of that, they're now saying that I didn't return one of the dresses, which I find ridiculous. I returned all six dresses in one go and should get over £250 back, so the lack of communication and delay in giving me my money back is just not on.
Bridesmaid dresses
I have to say, I was really happy with the quality of the bridesmaid dresses I ordered. The customer service was excellent, they even paid for the return costs for me, which was a relief. The dresses are really beautiful and I can't wait for my bridesmaids to wear them. The only issue is that they are a bit long, so they will need some alterations, but I prefer them being too long than too short. As for sizing, they fit true to size. I would definitely recommend this company to anyone in search of elegant and affordable dresses.
Bridesmaid dress purchase
The customer service at this store was absolutely amazing! They were so helpful, responsive, and really went out of their way to help me with my order. I was really impressed by how quickly they replied to my emails and how they were willing to assist me with getting a refund and finding a spare item for my dress. Thanks so much for making my experience stress-free and enjoyable!
Bridesmaid dresses purchase
I recently bought my dream bridesmaid dresses from this company's website and I'm over the moon with the whole experience. The dresses matched their descriptions perfectly and were true to size, which isn't always the case when shopping online. I had a few questions and the customer service team was quick to respond and really helpful. All in all, I'd definitely recommend this company to anyone looking for gorgeous dresses for a special event.
Refund delay
I returned my items for a refund two weeks ago, but still haven't heard anything about it. Even though I showed them proof that it was delivered, the company hasn't got back to me at all. It's really frustrating because I need that money to buy dresses for my wedding. Their lack of communication and action is really disappointing and it's making me wonder if I'll ever see my money again.
Bridesmaid dresses sourced
The customer service at this place is absolutely outstanding, especially Sianna. She really went out of her way to help me find two dresses that I needed for an upcoming wedding, even though they were sold out online. Sianna made sure to keep me in the loop throughout the whole process and now all the bridesmaids have their matching dresses just in time for the big day. I am so impressed and thankful for her hard work and support. I will definitely be shopping here again.
6 bridesmaid dresses purchase
I bought six bridesmaid dresses not too long ago and I must say, I was really happy with the whole thing. The dresses arrived quickly, and anytime I had a question, their customer service team got back to me straight away. Sadly, I had to send back two of the dresses because they didn't fit right, but returning them was easy and didn't cause me any bother. I made sure to send them back within the 14 days they asked for, and around a week later, I got my money back. I honestly can't find a single fault with their service and I'd definitely recommend it to anyone else.
Last-minute wedding dress order
My recent experience ordering a last-minute wedding dress was definitely a bit of a rollercoaster! I have to admit, I didn't really pay much attention to the delivery timeline when I placed the order in a bit of a panic on a Friday night. As a result, the dress didn't make it in time for the wedding, which was really disappointing.
I can't really comment on the dress itself, but I have to say, the customer service team were fantastic! They really went above and beyond to try and get the dress to me on time. They even contacted me to double-check if I still wanted it sent out even though it was late. Despite Royal Mail messing up, the company's communication and understanding of my situation were really impressive. They even offered to refund me outside of the return window, which was a nice surprise.
All in all, I was really impressed with how they handled everything and I would definitely consider shopping there again in the future.Bridesmaids dresses order
Ordering bridesmaids dresses can be a bit of a nightmare, especially when you've got to sort out different sizes and arrange for everyone to try them on at different times. I had a recent blip with my order when one of the sizes wasn't up to scratch and ended up being sold out online. But fair play to TFNC, their customer service was top notch. They let me extend the return date so I could nab the right size when it came back in stock and send back the wrong ones without any bother. It's great to see that level of flexibility and good service, and it's made me well chuffed with my whole shopping experience with them.
Size exchange
I had such a good experience with the customer service team when I had to swap my item for a different size. At first, they didn't have the size I wanted in stock, but they were quick to let me know when it became available again because another customer had returned it. The communication was top-notch, and they were really polite and helpful the whole time. I managed to get the right size re-ordered with no problems, and I was really grateful for their help and how efficiently they dealt with everything.
Important purchase
Oh my goodness, it was the absolute worst experience I've ever had! I purchased something really important from them and now I completely regret it. They told me I couldn't return it, but that's not even stated on their website! And then, they didn't even bother responding to my emails when I inquired about it. It was so rude of them! In the end, I had to resort to selling it online. Ugh, what a nightmare!
Bridesmaid dresses, returns issue
I recently bought some bridesmaid dresses and had a bit of trouble with the returns. I sent the items back on 11th May with the label they gave me, using the 48-hour tracked service. But, it's been a while now and I still haven't got my refund, even though I sent them back on time. I've had a look at another company that sells similar things, and when I sent back some items to them using the same method, I got my money back really quickly. I'm not too happy about this situation as it's left me a bit short on cash, and I'm pretty disappointed with the service from this company.
Bridesmaid dresses purchase
About two years back, I bought bridesmaid dresses for my wedding which got cancelled later due to Covid. Now, just 8 weeks before my new wedding date, I needed to get a larger size for one of my bridesmaids. When the dress arrived, it was a slightly different shade compared to the original ones. However, after reaching out to Customer Services, Beena really went out of her way to help me find the dress in the old stock in the same shade. Thanks to her hard work, the new dress came today and matches perfectly with the old ones. I am really happy with how it all turned out and very thankful for Beena's amazing help and quick responses.
Bridesmaids dresses
I bought some bridesmaids dresses from this website not long ago and had a little issue with the returns policy because of some unexpected stuff. Thankfully, the customer service team got back to us quickly and were kind enough to give us more time to return the dresses. We tried on dresses from different places, but the TFNC dress was the best in terms of quality and fit, so it was the perfect choice for the event. I'm really happy with my purchase and would definitely suggest their products to others.
Quality dresses, excellent service
I absolutely loved the dresses I bought - the quality was amazing and the fit was spot on. I decided to play it safe and got them in a few different sizes, but returning the ones that didn't fit was so easy. The customer service team were fantastic, they handled my return with no hassle at all and made sure I was happy with everything. I'm over the moon with how it all turned out, couldn't be happier with my whole experience.
Review with most votes
Terrible service
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