The Double F - Overall Rating based on 23 reviews
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Quick & efficient purchase
I have to confess, I was a bit unsure before I placed my order because of some not so great reviews, but I thought I'd give it a go anyway. I'm so glad I did because everything went really smoothly on the website. Ordering was easy peasy and I didn't come across any problems. The delivery was super quick, and my order turned up right on time. The packaging wasn't anything fancy, but it did the job. The plain white box with a black sticker and clear plastic wrap gave me peace of mind that my stuff was safe. All in all, I was really happy with my shopping experience and would definitely recommend it to others.
Item received not as described
I'm only giving two stars because the shipping was quick. The item I got isn't how it was described, so I told their customer service but got no reply. I want to send it back, but I don't think it's fair to have to pay for that (especially since I already paid for shipping). I hope they get in touch with me soon!
Kids' shoes
I recently bought a pair of children's shoes from an online shop because I couldn't find my son's size at other stores. The shoes were cheaper than other places, which was a bonus. I was really impressed with how professional The Double F were when I placed my order. They kept me in the loop with emails about the order progress and even gave me an idea of when it would arrive. The shoes turned up just a few days after I bought them, and my son is thrilled with them. He gets loads of compliments on them, which is great. Overall, it was a fantastic experience and I'd definitely think about ordering from them again.
Quality product, fast delivery
I've just bought something from this shop and honestly, I was really impressed. They had a good range of items and I found what I wanted without any hassle. The prices were fair and the product turned out to be even better than I thought. But what really amazed me was how quickly my order arrived. I chose DHL delivery and it got to me in a flash. All in all, my time shopping here was great and I'll definitely be coming back again in the future.
White glove service
The packaging was absolutely incredible, like seriously top-notch! The items arrived earlier than expected and I had to actually sign for them. It made me feel really special and kind of fancy. In this hectic world, that extra effort really shines through and means a great deal.
High-end handbag
As a customer of The Double F, I have to say I'm really disappointed with the lack of support I got when my package got nicked. I not only lost a lot of cash, but the customer service bods at The Double F didn't even bother getting back to me about it. It's just not on for a company to brush off such a big problem and leave their customers hanging. I was hoping for better from a fancy retailer like The Double F, but sadly I just ended up feeling ignored and cheesed off.
Winter jacket
I got this winter jacket and it arrived really quickly, the day after I ordered it! I was amazed it came all the way from Italy to Sweden so fast. The jacket is top-notch quality and I managed to grab it at a bargain price because it was on sale.
New tshirt
I recently bought a new t-shirt from this shop and it arrived really fast, like the very next day! However, when I unwrapped it, I noticed that the t-shirt looked quite different from how it appeared in the online picture. It's a bit of a letdown because I'm not too keen on it now.
Designer bag purchase
I had a really disappointing experience at this place. Despite the good discounts, the customer service was terrible. I bought a designer bag but it was faulty. I took lots of photos to show the defects, but the customer service just said it was meant to be like that. Even though the advertised photos didn't match the actual item, they wouldn't give me a replacement. Instead, they told me to return it and buy it again. They even charged me £20 for returning the faulty item. They didn't admit any fault and ignored my messages. Eventually, I got a new item that was fine, but they still wouldn't own up to their mistake. Their complaint process was really unclear, which made me even more frustrated. So, I suggest not buying anything from this place.
Max Mara blazer at 70% off
The Double F has a great range of designer pieces at really good prices. I got a Max Mara blazer for 70% off and I'm thrilled with it. The delivery was quick, and the customer service was excellent - the staff were friendly and knew their stuff, which made shopping there easy. I even messaged them on WhatsApp and got a fast reply. I'd definitely recommend The Double F for their top service and great bargains.
First purchase, great brand variety
I recently discovered TheDoubleF and I was really impressed by all the exclusive brands they have. I bought something for the first time and I found the website easy to use and secure for shopping. The detailed tracking info for my delivery was a nice touch and I'll definitely be going back to shop there again in the future.
Fast delivery, excellent service
I was really pleased with the quick delivery and great service at this online shop. Everything ran so smoothly that shopping was a breeze. My order turned up on time and in perfect condition. I couldn't be happier with the service I got.
My awesome new stuff
My new items looked even better in real life! They came on time and in perfect condition, plus the price was really reasonable.
Awesome deals, pretty packaging, fast delivery but pricey shipping.
Yeah, the things I ordered were pretty awesome and they did a great job wrapping everything up nicely. But I was really surprised by how fast it was delivered, even though it did end up being quite pricey. I just wish there were more affordable shipping choices available, you know?
McQueen sneakers
I bought a pair of trainers from this website last week, but they came with some defects on the tongue near the laces. I really care about the quality of my shoes, so I was pretty gutted to see these problems in a pair that's supposed to be top-notch. I quickly got in touch with customer service to ask for a return, and now I'm just waiting to hear back. I'm hoping they sort it out soon and send me a new pair of trainers that are defect-free. All in all, I'm not too happy with the trainers because of these quality issues.
Chloe flats purchase
I'm a new customer at this online shop, and I bought a pair of Chloe flats for a great price. The process of ordering was simple, and I liked that they have a lot of designer stuff to choose from on their site. They used DHL for shipping, and I was really happy with how quickly my order arrived and how well it was packed - my flats were in perfect condition. All in all, I had a good shopping experience and will definitely come back here in the future.
Oversized shoes
I've found that ordering and delivery, including tracking, is fine. However, returning oversized shoes has been a bit of a nightmare - it's been really difficult and frustrating. Do you think this might be a one-off situation?
Quick delivery, perfect item
The online ordering process was really easy, and we got our package earlier than we thought. The item we ordered was in perfect condition and it came in a lovely package, which made it feel like a real luxury to open. I couldn't have wished for a better shopping experience.
Fast delivery, well-prepared package, pleased
Oh my goodness, I can't believe how fast my order got here! The package was super well put together and the dress was really well protected. I'm so happy with my purchase, I would definitely recommend it!
International order
I've just ordered something from abroad and I must say, I was really impressed by the whole process. Being in the UK, I was a bit anxious at first about customs fees and extra charges, especially after a bad experience with another company. But the customer service team reassured me that there wouldn't be any surprise costs, which was a weight off my mind. I do have questions about what would happen if I needed to return something though.
Review with most votes
Impy
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