JustAnswer37 reviews
This score is based on 37 genuine reviews submitted via BritainReviews since 2019.
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I got the £1 reply I wanted, so at first I was fine, but then I noticed extra charges on my bank statement — they’d taken more and signed me up to a membership without telling me properly. Really annoying; I’ve cancelled it and at least the original answer was okay, but I’d be wary next time given this really sneaky billing situation.
Unexpected charge, slow reply
I asked a quick legal question and figured it would be straightforward, but getting an answer took nearly ten minutes. I never signed up for a subscription, yet a £50 charge appeared on my bank feed from the company — they say they're investigating and I hope the account's been closed. Customer service were polite but slow; I’ve had faster responses elsewhere. Bit annoyed, but a little relieved the advice was useful once it arrived.
Quick answer, awkward follow-up
I was actually relieved and quite pleased when my £1 question was answered straight away — that’s when I thought job done. A few days later I noticed a £35 withdrawal, which turned out to be a monthly plan I hadn’t agreed to. I’ve cancelled but they won’t refund. Other firms at least flag subscriptions up front, so check the fine print.
Relief after the billing mix-up
I felt proper relief the moment they told me the unauthorised charge was cancelled — that was when I knew it was all dealt with. I mostly use these services for quick answers about bills or paperwork, so having it fixed quickly mattered. The rep wasn't brilliant and there was a bit of faff, but the refund showed and they said they'd remove my details. Not flawless, but it works.
A pleasant surprise after a confusing start
Right, so I spotted this when a mate sent me the link and thought I'd give the three‑day trial a whirl. At first I panicked when my bank showed a month’s charge — seemed odd — but support were helpful and cleared it up quicker than I dared hope. The product feels lovely and solid, nice materials, comfy to use daily. Surprised I liked it so much, I've told a few friends.
Surprise membership fee
check your statements and the small print, and contact customer service straight away if you spot anything weird.
Paid for hands-on, got a chat
47843767-70. Mildly annoyed and stuck waiting; other firms have been worse, but this is sloppy. Can someone help? Stanley Kemp
Still charged after cancelling
This is a clear fail — my membership was supposed to be cancelled but it's been reactivated and they're trying to take €29 on 31st December. I cancelled on 19th and again on 23rd December and I got confirmation both times, so I checked the account and it said cancelled. Yet today it shows active and a charge pending. I've had cancels handled cleanly by other firms, so this surprise charge feels sloppy, annoying and stressful.
Not the subscription I expected
I was iffy about signing up — looked a bit too good to be true, but I tried the month’s trial (£30, silly me). The bank pinged me and blocked the first dodgy charge (pleasant surprise), so I cancelled straight away. They emailed to say it was cancelled, then a week later another £30 vanished. I’ve asked for a refund; they claim it’s cancelled but no money back. Company based in America, fyi.
Started dodgy, then sorted-ish
Halfway through the tiny terms I realised something was off. A mate pointed me at the service, and I thought '£1 for an answer' was fair, so I paid. It tried to upsell a phone consultation for more cash — I said no and walked away. Days later a mysterious £30 appeared on my card for a monthly membership I never agreed to. I cancelled, after a complaint they stopped new charges and promised a refund, keeping an eye on it.
Hidden subscription, awkward outcome
I thought it was a one‑off £10 — that’s why I tried it, I needed a quick bit of advice about a tenancy issue while moving and didn’t want to faff about. I had my doubts up front, but figured fine, £10. Then a few months later I spy repeated £45 debits and realise I’m on a monthly plan I never agreed to. I complained; they refunded £45 out of £180, so partly sorted but still annoyed. Not a total disaster, I got something back, but I’m cautious and wouldn’t trust them again without checking terms properly.
Misfiring appointment
check who actually takes calls before you pay.
Looks good, watch the billing
Weird start — they asked for £1 to 'subscribe' and said it'd be refunded, and yes, that refund did show up, so I thought ok. Trouble is, a few days later they attempted to take about £30 as a fee, which wasn't clearly explained as a subscription charge. In fairness the small print mentions fees, but not the ongoing subscription, so I missed it. Support sorted the refund and the service worked fine, though it's a lesson to check the boxes. Had similar dodgy wording with another firm before.
Nearly fell for it
check the small print and chase them if needed.
Toyota central locking
I got in touch with the customer service team at JustAnswer about a problem I'm having with the central locking system in my Toyota. Steve was really helpful and knew his stuff, he gave me some advice and tips on how to sort it out. I even tried looking for a solution on the Toyota Owners Club but no luck, so Steve's knowledge has given me hope. I'm hopeful that his advice will do the trick, fingers crossed!
Quick and helpful service
The help I got was fantastic! The expert replied quickly and asked lots of good questions, which made me feel really at ease and confident in their advice. Sometimes instant chat can be a bit iffy, but I came away from this chat feeling much better about my problem. I just want to say a big thank you to the expert for all their help!
Issue resolution assistance
Lari really knew their stuff, was very patient, and sorted out my problem in no time at all. It was something I'd struggled with in the past but had completely forgotten how to deal with. Lari's assistance was invaluable, and now I feel like I can tackle the issue on my own if it crops up again.
My amazing chat buddy
My new chatting mate, let's call him Stuart (why not?) was really nice to me! He was so kind and respectful, and he explained things in a way that I could easily understand. I felt like he genuinely cared about helping me, and he made me feel really good. I'm delighted I had a chat with him!
Helpful and knowledgeable guidance
I needed some helpful guidance and found it here. The assistance I got was really valuable and I am so grateful for the help. Huge thanks to the expert who helped me out.
Expertise and professionalism
I had a great conversation with an expert who really knew their stuff. They were so professional and polite, it just made me feel comfortable as they answered all my questions properly. Thanks to their knowledge, my confusing situation now makes sense. I'll definitely go back to them if I need help again.
About JustAnswer
JustAnswer is an online question-and-answer platform that connects users with experts in various fields, including legal, medical, veterinary, and technical support. Founded in 2003 by Andy Kurtzig, the company enables customers to seek professional advice and solutions through a subscription-based service model. Experts on JustAnswer provide timely and reliable responses, facilitating an accessible means for individuals to obtain specialised knowledge and assistance without the need for traditional appointments or consultations.
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Last update: January 2026
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Review with most votes
Just answer makes my life full
It takes an expert to get all answers right cause you cannot trust anything random on the web. I loved the justanswer, it is easy, quick and I get everything. Read onBy: Steve Hudgens