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    Reviews Verisure Smart Alarms

    Verisure Smart Alarms are one of the leading home alarm systems in the UK and the whole of Europe. The fact that they cater to over 3 million customers on the continent is a testament to this. Verisure produces alarm services that you can install in your home or office. The increasing rate of criminal activities all around the world and in Europe has made it imperative to invest as much as possible in security to avoid scenarios where you are attacked or robbed in your home or office. This is where Verisure security systems come in as their services could go a long way to protect you by alerting you and security agencies to any attempt to burgle into your home while you are not at home or while you are inside the house.

    What do you want to know about Verisure?

    The history of Verisure could be traced back to more than 30 years ago when Securitas Direct was established. Verisure alarm systems currently employ over 16,000 people and operate in 15 different countries in Europe with plans to continue to spread. The 16 countries include the United Kingdom, Peru, Chile, Brazil, Italy, Portugal, France, Netherlands, Belgium, Denmark, Germany, Finland, Norway, Sweden and Spain. Their history has featured significant successes in the protection of homes and small businesses since 1989. By 1995, they started to spread to other European countries and by 2007, they started catering to more than 1 million clients in different parts of the world. By 2008, Securitas Direct named Verisure to be the name of its branch that caters to consumers. In 2008, Verisure ventured into South America with the establishment of their first branch outside Europe in Chile. In 2011, Verisure was acquired by Hellman & Friedman and Bain Capital. By 2015, they were catering to 1.8 million customers, which earned them a leadership position in the alarm sector of Europe. In the same 2015, Hellman & Friedman purchased the shares of Bain Capital in Verisure, thus, making Hellman & Friedman the major shareholder of Verisure smart alarms. In 2016, their customer base great to 2 million further strengthening their place as leaders in the alarm sector of Europe. In 2018, the researches at Verisure led to the development of ZeroVision Alarm. This alarm is reputed to be the only alarm currently available that can stop a burglary. As opposed to making them feel relaxed, these successes and achievements only continue to spur them to do more to satisfy the needs of their customer through continuous technological development and innovation.

    Verisure: Smart Alarm Presentation

    Verisure burglar alarm systems products and how much does it cost?

    The products of Verisure burglar alarm systems are divided into 2 major types: the home alarm systems and the business alarm systems. Thus, you can easily have your home, your office, your factory and/or your warehouse protected by their products among others. Their alarm control panel, PIR motion sensor, smart key reader, door & window alarms, perimeter security systems and panic alarms come in handy to achieve this. The door and window alarms, when activated, automatically alert you when anybody tries to access your house from your window or door. The PIR motion sensor also informs you of any movement around the vicinity it is installed. The smart key reader and perimeter security systems make sure only those authorized can access your premises.

    Verisure Business Alarm Systems

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    The Verisure Business Alarm Systems helps to protect your business premises from burglars and even your staffs through their Verisure alarms for commerce, Verisure alarms for offices, Verisure alarms for warehouses, Verisure alarms for shops and Verisure alarms for business. The reputation of Verisure and the successes of their products easily serves as a deterrent to discourage burglars and dishonest staffs from stealing or carrying out other activities that could harm your firm within your establishment. Just putting up a warning that your business premises is secured by Verisure is enough to deter criminals. However, the effectiveness of Verisure Business Alarm Systems goes beyond that. Their business alarm systems provide you with images, videos and sounds of what is going on in your company. Thus, you can easily know when your staffs enter the business premises and when they leave. The voices and images also help you to know what is going on at your office through the Verisure Mobile App. When you notice something fishy, you could easily use the SOS button to inform security personnel who will be sure to act swiftly to check out the situation. You could also control who can access and not access the business premises at a particular time by activating and deactivating smart alarm keys or particular doors.

    Verisure Home Alarm Systems

    : With over 3 million customers, including big corporations and organizations, you can be sure that you will be getting more than adequate security should you decide to use Verisure alarms for Sheds, Verisure Alarms for Detached Houses, Verisure Alarms for Garages, Verisure Alarms for Apartments, Verisure Alarms for Villas and Verisure Alarm for Flats. How to use a Verisure alarm? You might have some other questions such as how to set Verisure alarm, who are Verisure and how to activate Verisure alarm. Verisure is an intruder alarm company reputed to be the best home alarm systems UK. Their services are available in all of Europe, parts of South America and expanding to other parts of the world. They offer home security and business security with their intruder alarm systems. Verisure reviews have also been very positive due to the quality and effectiveness of Verisure UK business and home security systems. Setting up a Verisure alarm is usually carried out by their professional staffs after you have reached a deal with them. Activating the alarm after it has been set up is as easy as opening the app and clicking buttons.

    Verisure alarm services

    Verisure services offered by the alarm company include:

    • A fire alarm that alerts you of a prospective fire incident in your home or office upon detecting smoke.
    • Access control alarm to ensure only authorized people go in and out of your home or business premises.
    • Exterior security to protect your home and office when you are within or outside the premises.
    • Web-based control with the Verisure App that allows you to control your alarm as well as call for help when the need arises.
    • Verisure Guarantee that your monthly fee covers every expense including repairs and replacement of parts so that you do not have to be scared of sudden charges.
    • Guard response that automatically dispatches guards to your house when they suspect your premises is being broken into.
    • 24-Hour Alarm Receiving Centre that will immediately react to an alarm that is triggered by Verisure products installed in your house or office.

    Benefits of having an alarm system (business and private)

    With Verisure alarm system for your business and private premises, you do not have to bother much about thieves as they would most often be caught or chased away before they can carry out their intentions. In very rare cases where they can, the information from the Verisure security system will be enough to find them within the shortest time and recover everything they took.

    Verisure Alarm system prices

    The products and services of Verisure Intruder Alarm system are very affordable. Furthermore, they regularly provider offers for their customers that could include as much as 50 per cent discount. You can request a quote from their website today.

    How to receive a quote from Verisure Alarm systems

    To receive a quote from Verisure, all you have to do is visit their website, and click on the Ask for a Quote button on their website. You will be expected to fill in some details such as if you want to protect a home or business as well as the type of security you want and you will get a quote almost instantly.

    Share and read your reviews about Verisure Alarm systems here

    You can visit the Verisure website today or contact them for their Alarm systems. Before doing so, you can read honest Verisure reviews about Verisure Alarm Systems here. If you have patronized them or are about to patronize them, we implore you to come back to drop a review here after visiting them so others can know your experience with them.

    Verisure Smart Alarms
    Reviews, complaints and customer experiences (31)

    4.6
    39% Would buy here again!
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    Read independent reviews, consumer experiences, feedback and complaints right here! Get to know the best online shops and service providers from the impressions they with people. Customers now get to decide which brands are worthy and which are not!

    Feb 2020

    I don’t understand all these negative reviews. I was recommended this Verisure by a friend who had an attempted burglary but had this alarm and nothing was taken. I’ve had the system over 6 months and had an issue with one of the shock sensors admittedly they didn’t come the next day to resolve it but within 3 days which I thought was fair enough. I’ve recommended this system to friends and my parents who now have it and all love it. It works when I have set it off and they call you normally within 30 seconds. I came on here as my friend said there were bad reviews so I wanted to have a look - but I don’t get it, I’ve had ZERO issues. I’ve been looked after by the sales guy Steve really well and if I have any questions I go to him. It might be a little pricey on the monthly but for me there is nothing better out there and I’ve had a couple of alarms before this one.

    By: Thomas12-11-2020
    Ash24-11-2020

    Despite escalation to the head of legal and CEO I have gone around the houses as they are chasing me for an unpaid alarm bill. The irony is they refunded me 3 months of monitoring and despite a subject access request and continually speaking to people . They are chasing for several months alarm monitoring fees. I paid two set up fees and they were way above what they would promote at Costco. The funny thing is they are threatening to terminate one of the alarms and go to a debt collection agency. Now this is where it gets interesting : I will happily go and take all the paperwork to a county court as the jokers never ever installed the alarm in the 2nd property. It was never installed and they recorded they did so the sales guy could get a commission no doubt. Despite a SAR and disclosure request they have parroted on that they will disconnect my alarm - funny that as its sitting in my box at home never installed. I have kept mail audit after mail audit so despite in 3 years never monitoring a single log or even being able to they now want to go to a debt collection agency - especially as i paid them for over 3 years with a D Debit for a system they knew was never even installed and lest see how that pays out with the GDPR as a starter. I have told their CEO /Data Protection officer but they are useless. So please do go ahead and take me to court for 5 months unpaid fees when I have been paying 3 years for a system that never even was installed and they knew but continued debiting me

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    Home Alarm Kit

    I was burgled recently and wanted an alarm to feel safe again. In less than 24h I had the Verisure kit installed and it is brilliant. There is now no fixed term contract and you can keep the alarm if you disconnect the monitoring system. Really pleased with the response time so far as I ran a couple of tests.

    By: Pep Halep18-09-2019
    Diane whiteside 22-06-2020

    I am crying my eyes out. I have been lied to and what you are sending your technicians out to do is basically theft. I paid £400 for the system and told the technician I could not afford the £30 per month. To which he said that's fine you pay for 3 months and if you stop payments we only take out the zero vision, and we stop our monitoring I said so I'll only be without those components and everything else will stay the same because I can't afford to pay you £400 if I lose the alarm. I was reasured that this was so, so I bought the system. Now having had the zero vision removed. I no longer have working alarms. I am 74 with many health conditions my disabled daughter lives with me and she is distraught, frightened to death. We had a burglary next door but one and she is certain we will be burgled now. I rang Veri sure this morning and he repeated over and over , you signed the contract. I have been set up trusting a technicians advise. Diane.

    A22-07-2020

    Good afternoon, Sorry to hear from you. They have done the same thing with me. I have paid them 500 pounds for the alaram and now after 7 to 8 months I wanted to remove the alaram because of Covid 19 I am unable to continue the payments. They said to me that I can cancel it but I will not be able to use the mobile App. If you don't use the mobile app then you will not be able to use the photo detector sensors and Samsung camera. The alaram is useless. They said to me that when they were selling the alarm They said to me that I can use every single equipment and the only thing I cannot use is monitoring part of it. Now If I dont use the mobile app the whole system is useless. If you are outside of your home you will not be able to get any notifications. I would recommend not to buy this system at all.

    Shaukat Najafi24-09-2020

    I am really disappointed with Verisure. I paid £299 + VAT to install the system. it's working fine. I was told I can give only 90 days notice. in June 2020 I gave them 90 days notice. I was told that someone will ring me to confirm. I received a call and I was told ok everything is in order and your last payment should be September 2020. I rang them in September and was told that I have to wait for someone to call me and again they want me to pay for 3 months which I cannot afford. Customer service are no good at all. They are only interested in getting new business but not if you want to cancel. they keep putting you off. I rang few times but every time they give me new excuses. I am fed up and really don't know what to do as I am disabled person and am on critical list.

    David T24-09-2020

    The same experience. I cancelled my contract on Sep 1st. Someone is supposed to be calling me but nothing. I have called, emailed, raised complaints and amazingly I received a new invoice today. So again on the phone and told agains someone will call.

    Nick BROOME27-09-2020

    Verisure was great at installing our alarm end of july. The number of times the system has actually worked can be counted on a couple of fingers on one hand. Useless. Customer service promises lots but has failed to deliver. Rubbish. I will cancel the contract and will demand my money back.

    Jag Bhandal05-10-2020

    They use trust pilot reviews like a spell. They also use the discount to win the sales. Your not alone hundreds of people have been scammed in same way. Trouble is verisure guard their trustpilot rating any negative feedback is hidden or removed. We all know you can buy fake reviews from Indian IT geeks.

    Take action 06-10-2020

    Dear ladies and gentlemen I too have been conned and miss lead by Verisure. I am planning on taking legal action. Verisure for too long have mis-sold and conned too many people. I too was told the following: 1. You own all the equipment 2. The “fog” is free for 6 months, you can then have it taken out free of charge and carry on paying a flat rate of 29.99 3. I too was told you can cancel the contract anytime with no obligation and no cost involved. You keep the system. 4. I was also told there is no exit fees (leading from the last point) This company lies and sells lies. The support is rubbish when calling up to complain you just get a wall of abuse back. So I say lets stand together I am happy to take your accounts and experiences and show this to my legal team. I shall also be contacting the consumer WatchDog and Offcom. Email me your details united we shall show this company for what they are. A few things: 1. I do not need to know you’re address. Just an email is fine with details of how you have been misled 2. I will not be opening attachments or clicking on links (so please do not send these). 3. I will be going through the Ombudsman hence you and I will not be paying legal costs. 4. No matter how far you are into the contract if you have been misled/mis-sold you have rights. I have contact Verisure to have my issue resolved in a polite manner. However, they are not having any of it, they will not even listen nor act. So, as a whole we can only deduce that this is a common practice with this company. I suggest people who have left positive reviews check their actual position. Email me at the following. I shall be taking action on the 14/10/2020 – So we have a week to rally. Email me at: legalactionaginstverisure “at” tutamail (DOT) com

    Take action 07-10-2020

    My email will be verified by Thursday so email then. Apologies if you have emailed already and it bounced back – but email on Thursday. And yes, there is a type in the email, but I will be leaving it as that. The type of the correct address.

    Anjuli Bahadur09-10-2020

    We have been trying to cancel our contract since 10th of Septmenber 2020, but Verisure have failed to confirm that our contract is cancelleḍ. It is most frustrating especially as they have raised their monthly charges by more than £10.00 a montḥ. We are most grateful to you for taking this matter to the Ombudsmaṇ and look forward to hearing from you the outcome.

    Priya Scarfiello 12-10-2020

    Thanks goodness for reviews. I’m so sorry to hear of all your bad experiences but having read them I’ll choose another company. Hope you all manage to get some justice. Sounds like a terrible company.

    Asif13-10-2020

    SUB: MISS SELLING OF THE ALARM SYSTEM I called last week commencing 23/03/2020 to your head office and request them that because of the current Coronavirus situation and job market I will not be able to keep up the monthly payments as my job will be effecting. I would like to bring into your attention regarding the miss selling of the alarm system by your sales security consultant. Your team said that if I cancelled it I will not be able to use the mobile application and camera/photo detector but I can use the equipment. I was not told when the sales team came to give me the demonstration and even during installation. I do not know what is the point of having the other equipment's when you have no access of the mobile application. When the sales team came to sale the product they mentioned that there will be no contract bounding and we can cancel the monthly subscription by giving you 3 months’ notice. They did not told us that the mobile application will not work which will affect the Samsung Cloud Cam Pro Indoor and 2 X photo detector/sensor. If we have no mobile application access then how we can arm and disarm the alarm and access the camera remotely. Also imagine if we are not at home then we will not get any notification on mobile. If someone break in the home we will not get to know then what is the point having verisure system from the beginning. We should have taken the home insurance instead which is cheap. I have specifically asked this to your sales consultant that we will be able to use the system if we are not using your services. She said to me yes we will be able to use the system and we will receive the notifications on the mobile the only thing we will not receive is the call from the head office and guard will not come to help us. Now last week your head office said we will not be able to receive any mobile notifications because app will not work and if app will not work then camera's will not work. If they told me that the app will not work so as camera then I would have not install the system at all. Also they really made us fool. Two shock sensors they came and install them after 14 days which covers my cooling off period. . Before installation when they were coming here to give us the briefing they had dinner with us and also on installation day. They used our hospitality and kept us in dark. We offered them food and had dinner with our family, if I were them I would have told all pros and cons to my customers. I would like you to investigate your sales team that why they do not tell the customer full details that if in future for any unforeseen events they will not be able to keep the monthly subscriptions they will not be able to use the mobile application and they will not get any notification. I am not happy with all this situation and would like to make the huge complaint about sales team member who came to sell the product in my home. I have called last week and called couple of times since then and explain my situation and your team said that customer support team will call me within 14 days. I don't know why it’s taking them this long to contact me. SUB: MISS SELLING OF THE ALARM SYSTEM I called last week commencing 23/03/2020 to your head office and request them that because of the current Coronavirus situation and job market I will not be able to keep up the monthly payments as my job will be effecting. I would like to bring into your attention regarding the miss selling of the alarm system by your sales security consultant. Your team said that if I cancelled it I will not be able to use the mobile application and camera/photo detector but I can use the equipment. I was not told when the sales team came to give me the demonstration and even during installation. I do not know what is the point of having the other equipment's when you have no access of the mobile application. When the sales team came to sale the product they mentioned that there will be no contract bounding and we can cancel the monthly subscription by giving you 3 months’ notice. They did not told us that the mobile application will not work which will affect the Samsung Cloud Cam Pro Indoor and 2 X photo detector/sensor. If we have no mobile application access then how we can arm and disarm the alarm and access the camera remotely. Also imagine if we are not at home then we will not get any notification on mobile. If someone break in the home we will not get to know then what is the point having verisure system from the beginning. We should have taken the home insurance instead which is cheap. I have specifically asked this to your sales consultant that we will be able to use the system if we are not using your services. She said to me yes we will be able to use the system and we will receive the notifications on the mobile the only thing we will not receive is the call from the head office and guard will not come to help us. Now last week your head office said we will not be able to receive any mobile notifications because app will not work and if app will not work then camera's will not work. If they told me that the app will not work so as camera then I would have not install the system at all. Also they really made us fool. Two shock sensors they came and install them after 14 days which covers my cooling off period. . Before installation when they were coming here to give us the briefing they had dinner with us and also on installation day. They used our hospitality and kept us in dark. We offered them food and had dinner with our family, if I were them I would have told all pros and cons to my customers. I would like you to investigate your sales team that why they do not tell the customer full details that if in future for any unforeseen events they will not be able to keep the monthly subscriptions they will not be able to use the mobile application and they will not get any notification. I am not happy with all this situation and would like to make the huge complaint about sales team member who came to sell the product in my home. I have called last week and called couple of times since then and explain my situation and your team said that customer support team will call me within 14 days. I don't know why it’s taking them this long to contact me.

    Asif13-10-2020

    Following my email on 31.03.2020 and first call to make a complaint on 24.03.2020 regarding miss selling the alaram system and breaching the contract by you to us. You mentioned in your email that someone will call us back to discuss this within 7 to 14 workings days but no one called me. I can understand due to the current situation you might be short staff but they all told me that they are working from home. It's more than 14 days that no one called me. I would like to have the number of your regional manager or director their email addresses and phone numbers so I can directly speak to them. ------------------------------------------- -------------------------------------------------- ---- After my complaint above. I received call from I guess his name was Rob regarding the cancellation or possible settlement of the case. He offered me to reduce the price of the account for £5 for 6 months or £10 for 3 months. Which I have refused to do. I request him to send me the details / email of his area manager, area director so I can speak to them as soon as possible. He asked me to explain the situation what has happened and I have explained him. Now one of the fob is not working at all and I do not know what is the reason. I am still saying that the seller and his team miss sold me the product and did not tell me the whole contract that I will not be able to use the mobile application if I knew about it I would have not bought the product. I have paid around £500 for products and paying £35 monthly. I also knows that once I will cancel the monthly contract I will not be able to use the equipment properly because you have full access of it and you can make changes to it so I will not be able to use it and I had no choice to come back to you and pay again. ------------------------------------------ -------------------------------------------------- - I would like to make another complaint regarding the customer services team. Following my previous complaints where I mentioned that your company miss sold the alarm system to me and charged me £498 for the equipment and I have been paying monthly instalments. I request the disconnection of the alarm system and give you 3 months’ notice already. You sent an engineer (Chris) yesterday 28/09/2020 at 4pm to remove all the alarm equipment from my property. Previously I have been told that the engineer will only take the zero vision and then I will be able to use it as standalone but last week when i received a call I request your colleague that for you as a company is easy to sell the equipment as I will not be able to use it via mobile application if I am outside of the house. The camera and photo detector will not work at all. Your customer team just booked an engineer but they did not tell me that he will remove all the equipment. When an engineer came inside my house with all his tools he said to me that he was here to remove all the equipment. I told him I am not aware about it as customer care did not tell me. Then I started calling from 4pm to the customer services but no one answered the phone till 40mins and the line got disconnected. To come to my home at 4pm I had to finish work early but I wasted my time because an engineer came to dismantle all the equipment from my house. Which I was not informed at all. I called again after 5pm and one of your colleagues said to me that they wanted me to remove it because it was a rental equipment and I will not get any money back. I am not really happy about the situation. First you told me something different now you are telling me something different. I would like to escalate it further in your company and would like to remove the equipment and get my £498 back. Also there are some outstanding invoices on my account and I really don't like to pay them as I requested you to cancel my account. Can you waive all the remaining invoices and remove the equipment and refund my £498 because your sales team mis sold the alarm system to me. --------------------------------------------- ------------------------------------------------ Following my email below on Tue, 29 Sep, 16:05 (6 days ago). I have not received any reply back from you. I have been emailing and contacting your company to remove the system from my home and also calling you where you said that someone will call me within 24 to 48 hours but now it's well more than 6 days (144 hours) and no one is contacting me. I would like to let you know that I will not pay any money you are charging me as I have requested you long time ago to cancel the alarm system. It's your company who is not communicating with your Tech team as when they came to remove the system they had wrong information and they did not take out the equipment from my home. I would like to check with you when you will be sending an engineer to my house so I know If you are going to remove all the equipment and refund my money back which is £498 and waive all the monthly which is not being paid because you are delaying the cancellation procedure or you are leaving the equipment and removing only the zero vision and I will use the system stand alone. (As you know that I am not happy using the system without a mobile application and for me you are not telling the full explanation to your customers) I went to two X 2 of our neighbours who recently got your alarm and I mentioned the whole story to them and ask them if they have been told they will not be able use the mobile application and they said to me no they don't know anything about it and they will check with your company. I would like to let you know that I will like you to remove the system from my home as it is mis-sold and refund my money. I am struggling at the moment to pay any monthly bills. If you refund me and remove the equipment then I will not take it further to authorities if you are unable to refund me that I have no choice and make the complaint to the Ombudsman and other companies. ------------------------------------ -------------------------------------------------- --------- 5 Oct 2020, 15:53 (7 days ago) respectively and loads of other previous emails of which I never received any response before. I would like to cancel it and do not want to use your services at all. Can you please stop the alarm so I will not be paying anything? I am struggling with my finances currently and unable to continue with your services as well. Please try to understand and remove the system from my home and pay my £498 back as a matter of urgency.

    Asif13-10-2020

    Following my email on 12/10/2020 at 14:23 I have not received any call or email back from you. I have just tried to use the mobile application to arm my alarm and it does not work telling me that I will not have access to it. This is not very good, you do not even have courtesy or courage to call me and discuss with me before you disconnect the alarm system. I am only one person but you are a big multinational company with loads of people working in your offices in different countries in different departments. I work for a company and If we receive any complaint we try to resolve them as soon as possible otherwise our head office starts chasing us about it or the local authorities or Government department start chasing us. But I don't know what kind of company you are that even I have called so many times or emailed you but no one bothers to contact me but what you do is cancel the system without letting me know. My humble request is to your Directors or Regional Managers to contact me and discuss the case and try to resolve it please. I am distressed a lot regarding this situation you put me in. My house and family security is in jeopardy because your company missed selling the alarm system. Can someone contact me as a matter of urgency.

    Ginevra23-10-2020

    Stay away from verisure. I’m still in shock over what happened to me. I had a salesman/ technician selling me their top alarm system at £800 and then was told I would have to pay £29.99 a month to have a good monitored system. It wasn’t until too month later that I noticed my se was for £37 a month and then a couple of month later went up to £47 a month. Of course I made many complaints but none rang me back and it’s a nightmare to speak to anyone anyways. I stopped my direct debit and when they rang me to ask for my money I said I wanted to make a complaint as the amount were wrong. No one called me back so then they send me a threatening letter saying they’ll send me to a debt collection company. So I had no choice but to pay over £200 and told them to cancel everything. whilst complaining The advisor mentioned that I had signed a contract so I asked for a copy and I saw right away that it wasn’t my signature and where you print your name it was also misspelled. I was so mad so then I put a negative review on Trustpilot and in less than an hour someone called Fahad called me. He said he would investigate that I would get my over £200 back and I had the right to cancel if I wanted to. But if I chose to stay they would give me a contract at £47 a month for 12 month but they would only take £29.99 from my account. I said I didn’t trust this and would want to wait for my refund. It has now been two weeks and no money at all. I rang them and they said the following: If you wish to keep the alarm as a bell only system then we would be happy to waive the 3 month notice period and £70 flat fee however we can not provide a refund of the monthly fees paid over £29.90. We can arrange the refund of the monthly fees paid above £29.90 only on the basis that we collect the alarm. So basically the £850 alarm I paid for they want back. I am desperate as I have been done for a lot of money and they are trying to get more. I will report them everywhere I can and seek legal advise for faking my signature and all of their threats

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    Nigel Rivett28-10-2020

    I took out a verisure contract and the installation was very good and cheap. The monthly charge was very expensive but I was assured that I could terminate that and leave it as a dumb alarm. Just had to pay the next premium. Now the house is rented out and the tenants don't want it. I called to cancel in August, they said they couldn't get through to customer services but would put the alarm into test mode for a month so that it could be cancelled in the meantime. Customer services would call me back within two weeks. A month later the alarm went out of test mode and I got a call (tenants not happy). Put back into test mode, assured customer services would call and no further premiums would be taken as the contract was requested cancelled on the previous call. Today, 28 Oct I finally get a call from customer services and (after convincing him I really want to cancel) he now said there was a 3 month cancellation period and I would have to prove otherwise in spite of what the salesman and call centre had said. He also said that I would have to pay for the December period which makes it a 4 month cancellation period. If I want to complai8n then then will pass this over to a debt collection agency. I have no confidence that they will cancel this and he seemed to be implying that they willl deny that I have cancelled the policy and keep taking fees. Fine installation, Good but very expensive service. Acts like a scam to keep taking premiums and is missold - don't believe what they tell you - especially that you can cancel without notice. Call wait time is usually over an hour to get to talk to anyone.

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    Smart Alarm

    Very good alarm system for my property, very well explained I have not had any of the problems I have seen on here. I am not contracted I have asked and can cancel any time and have a normal alarm after. Very good company no other comes close to the protection I have at my home

    By: James08-10-2020
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    Home and business

    Amazing system, worked well when I was broken into a few weeks back actually got them out and protected my wife as I was away with work. I could not recommend highly enough worth every penny, there is something you can’t replace in this world and this protects them. Thank you!

    By: Tom12-10-2020
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    10
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    Didn't get that far

    Worst customer service ever failed callbacks no help couldn't get a price of anyone rude lady on the end of the phone just a sub par customer service experience, if you want to be treated like chap use them if you don't look at your options

    By: Adam brandist16-11-2020
    Finn Stand21-11-2020

    Totally agree, I had a guy calling telling me what I want is all wrong. Sounds like unless I want their smoke system them I'm not a valuable customer to them. Got hang up by him in the end, worst experience ever and completely waste of time !

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    September 2020

    One ⭐️
    Good Alarm system on the whole of run by another company who are customer service based. Verisure deactivated our alarm system as the engineer stated it wasn’t fit for purpose and the sales rep had Mis sold us an alarm system that was useless and he told us to set the alarm in a different way which bypassed all the sensor points so although the alarms was on it would never activate. We were told that we would be refunded but still waiting. They are still taking out monthly direct debits, we cancel them they reinstate them. Calls and emails are ignored passed from pillar to post nothing gets resolved.

    By: JC 09-11-2020
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    Verisure Alarm System

    I wish I could give it a ZERO star!

    To summarise, once I signed up and the alarm was installed and then was told the sales person (Verisure guy at Costco) gave me the wrong price as the smoke system should not have been included. They started to charge me more but on complaining they remove the additional charge. The sales person also told us we could turn the monitoring on and off whenever we want only to be told this was not true either when my wife called to suspend the monitoring in April but was given a 'Covid' discount and was advised that someone will call my wife to discuss dissatisfaction further as my wife wanted to cancel the account.

    My wife called again in June as was told there was no record of the cancellation request. We requested a refund of the additional subs taken. We were told they would investigate and review the call recording and provide us with the transcript and considered June conversation as 3 month cancellation notice instead. We did not receive any transcript of recorded calls during the 3 month cancellation notice period. It took until September following numerous calls to cancel the subscription and in the meantime the monthly payments continued. A person came to remove the smoke system and patched up the holes in the wall (very badly).


    Since this was done the alarm has not worked. I understand I am not paying for the monitoring service but the system should still work as a stand alone alarm. After calling to complain we were told there is nothing they can do as we are not paying monthly subscriptions and we will have to contact the engineer back who deactivated the monitoring. My wife was very disappointed and said to the agent on the phone that it is Verisure’s responsibility and we would not know who you sent and why would this engineer come back on my request, my wife was put on hold and was then cut off.

    Whether by deliberate act or negligence the alarm has been incapacitated ever since the smoke system removal, it is not fit for purpose and Verisure has refused to do anything about it. I submit the alarm should work even if I do not have the monitoring or paying of subscriptions and has only failed since you removed the smoke system whilst I was still paying as Verisure charged me the month of October as well when the direct debit should have been cancelled. We only received the refund on 13th of October.

    I have complained to the head office in Switzerland and in UK on 19th October - still no reply.

    Go with other companies, the video monitoring are in fact 1 sec photos and not of good quality at that.

    By: Daljit Kang05-11-2020
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    complete monitored alarm systems at several houses

    DO NOT TRUST THE PROMISES OF THIS COMPANY!!!!
    All was well with after sales service with this company up to end 2019 when after sales service become shockingly bad - no replies to calls, promises that are not fulfilled and waiting for hours for someone to answer the phone. We work in housebuilding in the UK and have removed this company from our list of suppiers. After only 18 months their equipment becomes very unreliable and with almost no after-sales backup they are not a company you can rely There are plenty of other options in the market that offer a proper professional service

    By: mark beamont04-11-2020
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    20th October 2020

    Account 275258.

    What a shower of ****.

    Do not use them, do not entertain them. Their sales people are liars and offer deals that do not even exist.

    I have emailed them 10 times without 1 reply to cancel my contract within my 14 days colling off period. I have called them 5 times. I have requested a full refund and still have not received it or any confirmation to my requests. You call them and they say send an email !!!

    Please contact me on 07551 734567. Do not fob me off like other 1 star reviews on other sites saying that you will contact us privately. Deal with it publicly !!!

    If I do not get a refund of £299, my next action is LEGAL. I am writing ALL OVER review sites because I have not had 1 call back or reply to my emails.

    By: Andy Newell04-11-2020
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    Home alarm

    If I could give 0 stars, I would. Our alarm has not worked for 5 weeks and this is the second time its failed its 1 job !.

    No-one calls you back , no- one answers the phone .Even the emergency number is useless. Awful company!.

    By: Mike Ford03-11-2020
    J b03-11-2020

    Did they "sell" it in a heavy handed way. Were discounts involved and did they *badger" you when you said let me think about it.

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    Verisure

    I have been receiving Invoices every month along with the amount displayed in the email. What i noticed is , ever since they made an increase to the invoice amount, the email's now do not display the amount. Thats interesting isnt it? Yes, they have mentioned some upgrade to zero vision and up'd my billing to 39.90 which is the same as my earlier provider. Now whats the point- they made me move from my previous vendor to whom i paid the cancellation charges and now this SHIT!!! I was infact far better off than Verisure. For some strange reason, I dont even enable it during it night times. Something wrong with the way it is !! Anyways, have asked them to bring my billing down else will move away!!

    By: Verisure 02-11-2020
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    verisure

    Cancellation process that this company has will make any one go mad, I have been chasing them from 4 weeks and I have been told I will get a call in two weeks, when I called back after 2 weeks they say two week means 14 working days and then still no call back, raised it again and was told will call in 48 hrs its been 7 days since then no one called. Today someone left a voicemail to call om 03332009000, I have been on waiting on this line for 1 hr and 44 minutes no answer, I then called customer service and they said I have raised a form, so you can see how they make you waste your time and not cancel and then there will be a clause of 1 month notice, which you have already lost and you end up paying for another month.

    By: Vivek29-10-2020
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    Verisure Alarm

    Ordering and installation was fine. Installation cost was low but monthly charge is very expensive, monitoring service seems to work well.
    They say that you can cancel the subscription and have a dumb alarm but when you try it takes a couple of months to contact customer services - call centre can't do anything. Then told cancellation takes 3 months - so expect to pay for 4-5 months more if you want to cancel the subscription - don't believe what the salesman or service centre says and make sure they log that you want to cancel (they may well deny that you said that).
    So everything is ok apart from the very expensive monthly subscription and difficulty in cancellation. If you want to keep a monitored alarm then others are much cheaper, if you want a dumb alarm then others are also much cheaper due to the cancellation issues.

    By: Nigel Rivett28-10-2020
    Amoy Joyce28-10-2020

    I too am conned ! Put my name down I m nut happy with their service , I wish I had done more research my son in-laws told me to go Yale but I though this was good , there are so many con companies this is disgusting !

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    Alarm System

    I am angry and annoyed with this company as well. I do not believe the "positive" reviews on this site regarding them. Funny how so many people suddenly sign up on a daily basis. It is all most like they put on positive reviews to cancel out the negative. I have read on other forums and on this one about taking legal action. At first I was not sure, but upon research and the fact I am up at 12:45am being angry with this con of a company i believe I shall be going down the legal route. Along with the person who put a review up about legal action which seems to have got lost.

    I was also told the following

    You own the equipment even after you cancel

    I did not want the "Fog Bomb/ZeroVision smoke barrier" as I do not see the point and secondly I have a health condition which i told the engineer, but he still installed it!!! I told him to take it down and he said "it is free just try it for 6months then they take it back for free at no charge"

    The engineer did not know how to install the product (stick on) he had to come back the next day with another engineer. I have a "spanish" box with spanish instructions which looks 2nd hand

    no where does it say in my contract I have to give notice to cancel. I am done with this company. It is not the price I am angry with it is the lies and the rude arrogant customer service.

    Been two weeks and I have not heard back from them regarding my complaint. They said they have emailed the "engineers" and will get back to be. I know for a fact they have not emailed the "Engineers"

    When I phoned up to complain but also to resolve the issue. I was jsut shouted at with:

    "Read the contract, read the contact, read the contract..." Everytime I tried to speak.

    2nd time I called I got told the same thing, I then said I have it... and the chap I spoke to was saying somthing completly different to what was on my contract. When I said send me the contract you have he kept dodging the question, When I asked to be put through to the engineer/engineers manager he could not do it. Claimed he emailed them...
    How can you trust these people when the customer service is really bad, and the engineers are just as bad.

    They basically sublet the installation to cowboys.

    Editionally when you check the police/NSI Gold Registered. Verisure are not on there...

    Worst mistake I did was choose this company. like i said it is the lieing that has really got to me. I could have paid half the price to set up my own system and qualter the price to have it monitored. But it is the lieing and bad customer service. I really wanted to come to a mutual agreement.

    Also reading reviews that monthly prices rise up and up. The engineer did cocky say after he left they may do that...

    This is all miss selling. if this is not resolved after I call tomorrow then I am also going down the legal route as well.

    Judging from over reviews it looks like its hitting a brick wall trying to get any help from Verisure. The staff probably get treated like rubbish which in turn breeds this toxic sales/customer service environment.

    Seems all to "smash and grab" take youre money and run.

    By: Mr A14-10-2020
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    Alarm system

    Shocking dont do it

    By: Antony McNally13-10-2020
    Mr A14-10-2020

    I am angry and annoyed with this company as well. I do not believe the "positive" reviews on this site regarding them. Funny how so many people suddenly sign up on a daily basis. It is all most like they put on positive reviews to cancel out the negative. I have read on other forums and on this one about taking legal action. At first I was not sure, but upon research and the fact I am up at 12:45am being angry with this con of a company i believe I shall be going down the legal route. Along with the person who put a review up about legal action which seems to have got lost. I was also told the following You own the equipment even after you cancel I did not want the "Fog Bomb/ZeroVision smoke barrier" as I do not see the point and secondly I have a health condition which i told the engineer, but he still installed it!!! I told him to take it down and he said "it is free just try it for 6months then they take it back for free at no charge" The engineer did not know how to install the product (stick on) he had to come back the next day with another engineer. I have a "spanish" box with spanish instructions which looks 2nd hand no where does it say in my contract I have to give notice to cancel. I am done with this company. It is not the price I am angry with it is the lies and the rude arrogant customer service. Been two weeks and I have not heard back from them regarding my complaint. They said they have emailed the "engineers" and will get back to be. I know for a fact they have not emailed the "Engineers" When I phoned up to complain but also to resolve the issue. I was jsut shouted at with: "Read the contract, read the contact, read the contract..." Everytime I tried to speak. 2nd time I called I got told the same thing, I then said I have it... and the chap I spoke to was saying somthing completly different to what was on my contract. When I said send me the contract you have he kept dodging the question, When I asked to be put through to the engineer/engineers manager he could not do it. Claimed he emailed them... How can you trust these people when the customer service is really bad, and the engineers are just as bad. They basically sublet the installation to cowboys. Editionally when you check the police/NSI Gold Registered. Verisure are not on there... Worst mistake I did was choose this company. like i said it is the lieing that has really got to me. I could have paid half the price to set up my own system and qualter the price to have it monitored. But it is the lieing and bad customer service. I really wanted to come to a mutual agreement. Also reading reviews that monthly prices rise up and up. The engineer did cocky say after he left they may do that... This is all miss selling. if this is not resolved after I call tomorrow then I am also going down the legal route as well. Judging from over reviews it looks like its hitting a brick wall trying to get any help from Verisure. The staff probably get treated like rubbish which in turn breeds this toxic sales/customer service environment. Seems all to "smash and grab" take youre money and run.

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    No way

    Why do I get the feeling the 5 star reviews here are now following the same pattern as trust pilot.
    Verisure enjoy smuthering any negative feedback with glowing what appears to be fake reviews. Why not make your customers genuinely happy instead of faking it...

    By: Jb 13-10-2020
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    FAQ

    Is Verisure Smart Alarms a trustworthy company?

    There are currently 31 customer review posted about Verisure Smart Alarms. On average, they received a star-grading of 4.6/10, with 39% of the reviewers indicating that they would buy from the brand again.

    What services or products do Verisure Smart Alarms offer?

    Verisure Smart Alarms is mainly active in the Services category, more specifically with Homeware, Electronics, House & Garden, Software Solutions.

    I have read all the reviews. What now?

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