Verisure Smart Alarms are one of the leading home alarm systems in the UK and the whole of Europe. The fact that they cater to over 3 million customers on the continent is a testament to this. Verisure produces alarm services that you can install in your home or office. The increasing rate of criminal activities all around the world and in Europe has made it imperative to invest as much as possible in security to avoid scenarios where you are attacked or robbed in your home or office. This is where Verisure security systems come in as their services could go a long way to protect you by alerting you and security agencies to any attempt to burgle into your home while you are not at home or while you are inside the house.
What do you want to know about Verisure?
The history of Verisure could be traced back to more than 30 years ago when Securitas Direct was established. Verisure alarm systems currently employ over 16,000 people and operate in 15 different countries in Europe with plans to continue to spread. The 16 countries include the United Kingdom, Peru, Chile, Brazil, Italy, Portugal, France, Netherlands, Belgium, Denmark, Germany, Finland, Norway, Sweden and Spain. Their history has featured significant successes in the protection of homes and small businesses since 1989. By 1995, they started to spread to other European countries and by 2007, they started catering to more than 1 million clients in different parts of the world. By 2008, Securitas Direct named Verisure to be the name of its branch that caters to consumers. In 2008, Verisure ventured into South America with the establishment of their first branch outside Europe in Chile. In 2011, Verisure was acquired by Hellman & Friedman and Bain Capital. By 2015, they were catering to 1.8 million customers, which earned them a leadership position in the alarm sector of Europe. In the same 2015, Hellman & Friedman purchased the shares of Bain Capital in Verisure, thus, making Hellman & Friedman the major shareholder of Verisure smart alarms. In 2016, their customer base great to 2 million further strengthening their place as leaders in the alarm sector of Europe. In 2018, the researches at Verisure led to the development of ZeroVision Alarm. This alarm is reputed to be the only alarm currently available that can stop a burglary. As opposed to making them feel relaxed, these successes and achievements only continue to spur them to do more to satisfy the needs of their customer through continuous technological development and innovation.
Verisure: Smart Alarm Presentation
Verisure burglar alarm systems products and how much does it cost?
The products of Verisure burglar alarm systems are divided into 2 major types: the home alarm systems and the business alarm systems. Thus, you can easily have your home, your office, your factory and/or your warehouse protected by their products among others. Their alarm control panel, PIR motion sensor, smart key reader, door & window alarms, perimeter security systems and panic alarms come in handy to achieve this. The door and window alarms, when activated, automatically alert you when anybody tries to access your house from your window or door. The PIR motion sensor also informs you of any movement around the vicinity it is installed. The smart key reader and perimeter security systems make sure only those authorized can access your premises.
Verisure Business Alarm Systems
The Verisure Business Alarm Systems helps to protect your business premises from burglars and even your staffs through their Verisure alarms for commerce, Verisure alarms for offices, Verisure alarms for warehouses, Verisure alarms for shops and Verisure alarms for business. The reputation of Verisure and the successes of their products easily serves as a deterrent to discourage burglars and dishonest staffs from stealing or carrying out other activities that could harm your firm within your establishment. Just putting up a warning that your business premises is secured by Verisure is enough to deter criminals. However, the effectiveness of Verisure Business Alarm Systems goes beyond that. Their business alarm systems provide you with images, videos and sounds of what is going on in your company. Thus, you can easily know when your staffs enter the business premises and when they leave. The voices and images also help you to know what is going on at your office through the Verisure Mobile App. When you notice something fishy, you could easily use the SOS button to inform security personnel who will be sure to act swiftly to check out the situation. You could also control who can access and not access the business premises at a particular time by activating and deactivating smart alarm keys or particular doors.
Verisure Home Alarm Systems
: With over 3 million customers, including big corporations and organizations, you can be sure that you will be getting more than adequate security should you decide to use Verisure alarms for Sheds, Verisure Alarms for Detached Houses, Verisure Alarms for Garages, Verisure Alarms for Apartments, Verisure Alarms for Villas and Verisure Alarm for Flats. How to use a Verisure alarm? You might have some other questions such as how to set Verisure alarm, who are Verisure and how to activate Verisure alarm. Verisure is an intruder alarm company reputed to be the best home alarm systems UK. Their services are available in all of Europe, parts of South America and expanding to other parts of the world. They offer home security and business security with their intruder alarm systems. Verisure reviews have also been very positive due to the quality and effectiveness of Verisure UK business and home security systems. Setting up a Verisure alarm is usually carried out by their professional staffs after you have reached a deal with them. Activating the alarm after it has been set up is as easy as opening the app and clicking buttons.
Verisure alarm services
Verisure services offered by the alarm company include:
• A fire alarm that alerts you of a prospective fire incident in your home or office upon detecting smoke. • Access control alarm to ensure only authorized people go in and out of your home or business premises. • Exterior security to protect your home and office when you are within or outside the premises. • Web-based control with the Verisure App that allows you to control your alarm as well as call for help when the need arises. • Verisure Guarantee that your monthly fee covers every expense including repairs and replacement of parts so that you do not have to be scared of sudden charges. • Guard response that automatically dispatches guards to your house when they suspect your premises is being broken into. • 24-Hour Alarm Receiving Centre that will immediately react to an alarm that is triggered by Verisure products installed in your house or office.
Benefits of having an alarm system (business and private)
With Verisure alarm system for your business and private premises, you do not have to bother much about thieves as they would most often be caught or chased away before they can carry out their intentions. In very rare cases where they can, the information from the Verisure security system will be enough to find them within the shortest time and recover everything they took.
Verisure Alarm system prices
The products and services of Verisure Intruder Alarm system are very affordable. Furthermore, they regularly provider offers for their customers that could include as much as 50 per cent discount. You can request a quote from their website today.
How to receive a quote from Verisure Alarm systems
To receive a quote from Verisure, all you have to do is visit their website, and click on the Ask for a Quote button on their website. You will be expected to fill in some details such as if you want to protect a home or business as well as the type of security you want and you will get a quote almost instantly.
Share and read your reviews about Verisure Alarm systems here
You can visit the Verisure website today or contact them for their Alarm systems. Before doing so, you can read honest Verisure reviews about Verisure Alarm Systems here. If you have patronized them or are about to patronize them, we implore you to come back to drop a review here after visiting them so others can know your experience with them.
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I have recently applied to get a basic Verisure alarm .. with two shock sensors one camera one fog barrier a free doorbell deterrent sign 3G Control Panel one smart key reader and it only cost ... £298 one time... paying £45 a month... The guy who came round to assess my property was very pleasant And very professional... so for the professionalism of the person who was it everything I have heard about this company. The reasons for my scores are below
Ordering 5 stars.. I got a phone call instantly as soon as I applied on line
Service five stars due to the understanding and the professionalism of the person who assessed my property
Pricing five stars I give this five stars because of the 50% off everything which I think is a really good deal
And score for delivery one star due to its not been delivered yet. Due to be delivered on. Friday, the 9th of April... I would definitely recommend this to anyone who wants a safe property or business
I don’t understand all these negative reviews. I was recommended this Verisure by a friend who had an attempted burglary but had this alarm and nothing was taken. I’ve had the system over 6 months and had an issue with one of the shock sensors admittedly they didn’t come the next day to resolve it but within 3 days which I thought was fair enough. I’ve recommended this system to friends and my parents who now have it and all love it. It works when I have set it off and they call you normally within 30 seconds. I came on here as my friend said there were bad reviews so I wanted to have a look - but I don’t get it, I’ve had ZERO issues. I’ve been looked after by the sales guy Steve really well and if I have any questions I go to him. It might be a little pricey on the monthly but for me there is nothing better out there and I’ve had a couple of alarms before this one.
Paulo came the following day after I had talked to someone about alarms at Verisure. My wife and I are both in our late 70's so neither of us are technically savvy. Paulo set out to explain about the alarms, showed us the different tools that would be fitted and finally showed us a video as to how everything works if we were to have a break-in. We went ahead with the purchase and Paulo arrived 2 days later to fit the system. We found him to be extremely polite, very patient and was a very good instructor. He did not object explaining things to us several times and time did not seem to be a problem. He did say that we would make mistakes, which we did the following day, but he said everybody does. The system is so easy to use and you don't have to try and remember a code number - there isn't one.
I've read all the complaints below, to be completely honest, I have failed to understand how some people have been missold as everything is on paper.
I pay roughly 32 as I have few add ons, it secures my family whilst I've traveled. I haven't purchased the product to cancel. I've made a calculated decision and happy with it.
Had few bits fall off as my property was renovated, called a chap named Abbas or Abas something like that (Birmingham) Came the same day, no call out charges. Replaced and also charged all batteries for all equipment.
Bought verisure alarm system and Arlo Pro 3 in August. With a promotion rate for 6 months. Fantastic until 3 months and Arlo subscription ends. Verisure promised it shouldn't. They didn't help called every day for 20 days. Lost all data. They have taken on too much trying to integrate verisure and Arlo. I cancelled Arlo a week ago. But nothing happened. Been calling them everyday today 3 times. Oh yeah I'm still being billed. Anyway I've now been told to cancel everything they will remove. Next fight is getting back £599.00 paid 3 months ago. Please avoid Verisure save yourself the hassle
I was burgled recently and wanted an alarm to feel safe again. In less than 24h I had the Verisure kit installed and it is brilliant. There is now no fixed term contract and you can keep the alarm if you disconnect the monitoring system. Really pleased with the response time so far as I ran a couple of tests.
Verisure have been fantastic over the years. Great product very clever how the whole system work. I have recommended the company to many Friends and family. Engineer Rob came to service our alarm and is a great ambassador to your company. Great friendly professional, polite service. Thank you Verisure
Very good alarm system for my property, very well explained I have not had any of the problems I have seen on here. I am not contracted I have asked and can cancel any time and have a normal alarm after. Very good company no other comes close to the protection I have at my home
Negative, All is good in general. The alarm goes off.. they ring and is monitored.
If the alarm goes off and you miss a call... well.... how do you contact them to find out whats going on? The app is terrible so the chat keeps diconnecting and cant get thru on phone. Over an hour i was at work trying to contact using the 2 methods. so i had to ring a neighbour to find out if all was ok........ whats the point in a monitored alarm system if you cant actually contact them if the alarm is going off.
The app is terrible and dosnt even notify you if there is a trigger,
Would Half reccoment.... only if you can be 100% sure to answer your phone. ... Im not sure if everyone can say that as i was in the bathroom when my call came thru that i missed.
Terrible and overpriced for the shocking app that comes with it.
They are ok whilst in service, yet the moment you want to cancel, harassment begins and stalling tactics. I was informed when initially enquiring that there was a 1 month cancellation notice period where I duly served it, yet rather than dealing with their staff providing false information they are trying to extort money out of me and stalling and stressing and harassing me. Emails and calls have been ignored for months so that they can whittle down the suspension period and claim that I need to pay for the notice period. The worst customer service experience I have ever had and the staff will not even provide their surnames. You should be able to trust your security provider!
Terrible service when we wanted to cancel the service
The salesman completely lied when the system was installed in the beginning of 2017. I thought we bought the alarm equipment, but apparently we just paid about £800 for the installation.
The system is now outdated, they promised monthly cost would go down but instead it increased after 36 months.
The system is outdated and doesn't take quality photos so I called and sent them an email to cancel the service. In the contract only two weeks notice was required. It took them 17 days for them to get back to me and they said they had to collect all of the equipment back from the property before the cancellation could begin.
Verisure is a dishonest company, they don't respond to emails.
This is the worst company imaginable it has terrible customer service and the policies that don't make any sense.I have been trying to cancel for OVER 3 MONTHS Now! Absolutely no joyWhen you call them their team can only raise a case to the 'customer care' team. Why they are named this is anyone's gues because the level of service they give, very clearly shows an incredible lack of care.They do not provide call back within the given SLA 2-3 working days. They don't cal back within the times provided (I work and cannot answer them phone during work hours), they don't work weekends, they do t take inbound customer calls. And the chance you get to speak to them they are incredibly rude and blunt! What care do they have for customers.?!Due to the incredibly poor customer service I have cancelled the direct debit as I refuse to pay for a seriously poor customer experience and a service that is not being used!The billing team Is incredibly quick to chase up for money! But when asking about the cancelling and unistallling of the equipment (which they charge £70) they have no clue and have to 'raise a case with the customer care team'. That's another 2-3 days for the call back.... Which if they manage to call back within this SLA they do it not within the times requested... The call is missed and I have to ca back! This is a vicious never ending circle.As the direct debit is cancelled they have send a threatening letter saying the 'debt' will be sold to a debt collection agency only after 2 months of non payments! Who does this! Most company will sell the debt to debt collection agencies after 6 months of arrears!I have rang them up today and have been assured by an agent this will not happen and it is their policy that after 6 months of arrears the debt can be sold. But after the terrible customer service I do not believe them.Today is the last day of the 3 month cancellation... Nobody has contacted me to book an engineer.... Rang them... You'd never guess! They have to raise a case with the customer care team!THIS NIGHT MARE IS NEVERENDING! But let this be a warning to everyone!DO NOT BUY THIS SERVICE! YOU WILL REGRET IT! IT IS AN OVERLY PRICED SERVICE WITH A TERIBLY BUILT CUSTOMER SERVICE TEAM.
Well where to start on my journey with Verisure. It has been HELL! The reviews on here all look very positive but please please please have a read of the negative ones and you will see a common theme. Verisure are great until you want to cancel. From then on they make it almost impossible. When I filled in a form on their website they called back within 20 seconds and someone was round in the next few days to do the sales pitch. My only ask was that I wanted an alarm with access to an app. When the sales person – Darren went through the options I said I had no interest I a monthly fee. To which he replied, oh that’s ok, basically you can have all the kit including app access for £400, you can cancel within two weeks and then there’s a three month cooling off period where you have to pay the monthly fee (c£30). After that the kit is yours and you will still have access to the app. Great I thought! All that for £490! He came round the next day, drilled all the bits into the walls etc and left. However, when I rang up to cancel and explained what I was doing I was then told that access to the app would disappear! So I called Darren who assured me it wouldn’t. I then called Versure customer services back and they were adamant it did. To quote David from the helpdesk I was “lied to” by the salesperson. Basically, to get the sale they have told me a load of rubbish and the helpdesk even said that they do this a lot! I then spoke to Darren’s boss who sent me a whatsapp confirming the app access would stay and I went round in circles with them. After a lot of calls, and I mean at least two a day for a week I was contacted by Lois from the VIP team. She was very sorry for what had happened and offered to be my point of contact going forwards. She would arrange for the kit to be taken away, the contract cancelled and the holes they had drilled in to be filled and painted over. She tried phoning the branch who wouldn’t answer her calls. Then Lois never called me again. I phoned customer services day after day after day for weeks. They “left messages” but were unable to put me through. IN the end they suggested I be put through to customer care who deal with cancellations. Apparently, this would take a few days. Weeks into this now I get a call from Holly. She is appalled with whats gone on and again offered to be the point of contact for me going forwards. She would arrange an appointment which she tentatively said would be the following Friday but to check with her before then as the person coming from verisure may have covid, to get the kit taken away and also sort out their third party company to come and patch up all the holes and paint over them. When I asked Holly how I contact her going forwards she said call the customer support team and they will transfer you. So, a few days go by and I try to call Holly to check the date and time of my appointment and where she is with the 3rd party decorator. However, the customer support team cant patch me through to Holly as its not the “process”. So they leave a message. She never calls back. I ring twice a day for 3 days and nobody calls me. Friday comes and I have no idea if anyone is coming or not! I wait in all day until 17:00 after which I had to go to work. And then at 18:00 some guy from Verisure calls and says im here! So the next day I call up verisure and for a whole week now of calling twice a day, no call back from Holly. They still have all my money and are sending me letters threatening debt collection despite me cancelling in the cooling off period! The way I’m being treated is ludicrous. I’ve called verisure every day for weeks and weeks now. If you are thinking of going with Verisure I plead with you, do not do it because its been the worst customer service experience of my life. AVOID AVOID AVOID!!!!!!!!!!!!!
I purchased this alarm in March 2021 when they had free Arlo cam door bell offer with 50% off which is still running as of writing this review.
And since then bad experience started, the installation guys comes. in late after specified time and does the installation in hurry and left without installing the Verisure signs around my house and also did not install Arlo door bell cam which I requested, says they can't do anything before two weeks of installation.
The installation engineers never cam and after I complained he arrived and installed the signs around my house and he had no Door camera that was offered stating they do not have it and he doesn't know how to install it.
Over a month now after complaining there is no sign of engineer or the Arlo cams I requested. I go online to cancel all the services, the contact form they had online, broke, its still on my twitter feed. I called and waited for several minutes on the number provided for customers. No one picked up, I called another customer service and it was picked up and I was connected to cancellation team, they mentioned I will be contacted for cancellation within 7 working days, no call yet. Not surprised.
Now I understand why they weren't ready to do anything within 14 days, cause that's the cancellation period. It is almost like a scam they are running, keeping customers waiting for 14 days for goodies and then say they don't have it in stock and will install it when available and they are still running the offer without having Carlo cameras in stock. I doubt that guard will come to my house in case of a real incident.
I am highly dissatisfied with Verisure services, their sales team is so convincing but after sales it's almost like they don't care about you anymore. It's been only over a month since installation and I already have 3 invoices.
Stay away at all cost, they will offer great service discounts but then leave you with heavy bills and invoices.
I've had 14 months of hell with this company, firstly I couldn't up load the app, customer service tried themselves to resolve the issue but unfortunately they couldn't solve the issue, but they still take £39.99 every month, basically my home is not protected, I've raised these issues but still get the same answer that someone will phone you to get it sorted, am a valuable person who has cancer, and this company sold me equipment that is no use to me what so ever, I wouldn't recommend this company to anyone, please don't rely on them
I have been getting recurring problems with the trigger of my alarm and after several phone calls to Verisure outlining the problem, finally today a technician came in. This was the worst experience I have ever had. The technician was so incompetent, he was banging the alarm and cameras with a screw driver and walked all around the house complementing on my furniture but NEVER FIXED THE PROBLEM WITH THE ALARM. He left abruptly and when I said to him can you check to see if it works or let me check, he replied saying I have fixed it and left immediately. He never bothered checking anything he didn’t even know how to fix the problem because he kept making excuses but also never answered my questions. He was so incompetent it was unbelievable. I pay a monthly fee for this poor service! Utterly disappointed!!!!!
There are currently 77 customer review posted about Verisure Smart Alarms. On average, they received a star-grading of 5.2/10, with 48% of the reviewers indicating that they would buy from the brand again.
What services or products do Verisure Smart Alarms offer?
Verisure Smart Alarms is mainly active in the Services category, more specifically with Homeware, Electronics, House & Garden, Software Solutions.
I have read all the reviews. What now?
Did you get a positive impression from the reviews? If so, then you can place your order on the Verisure Smart Alarms website with confidence. If not you can find many other brands to read about on our website!