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    Reviews Verisure Smart Alarms

    Verisure Smart Alarms are one of the leading home alarm systems in the UK and the whole of Europe. The fact that they cater to over 3 million customers on the continent is a testament to this. Verisure produces alarm services that you can install in your home or office. The increasing rate of criminal activities all around the world and in Europe has made it imperative to invest as much as possible in security to avoid scenarios where you are attacked or robbed in your home or office. This is where Verisure security systems come in as their services could go a long way to protect you by alerting you and security agencies to any attempt to burgle into your home while you are not at home or while you are inside the house.

    What do you want to know about Verisure?

    The history of Verisure could be traced back to more than 30 years ago when Securitas Direct was established. Verisure alarm systems currently employ over 16,000 people and operate in 15 different countries in Europe with plans to continue to spread. The 16 countries include the United Kingdom, Peru, Chile, Brazil, Italy, Portugal, France, Netherlands, Belgium, Denmark, Germany, Finland, Norway, Sweden and Spain. Their history has featured significant successes in the protection of homes and small businesses since 1989. By 1995, they started to spread to other European countries and by 2007, they started catering to more than 1 million clients in different parts of the world. By 2008, Securitas Direct named Verisure to be the name of its branch that caters to consumers. In 2008, Verisure ventured into South America with the establishment of their first branch outside Europe in Chile. In 2011, Verisure was acquired by Hellman & Friedman and Bain Capital. By 2015, they were catering to 1.8 million customers, which earned them a leadership position in the alarm sector of Europe. In the same 2015, Hellman & Friedman purchased the shares of Bain Capital in Verisure, thus, making Hellman & Friedman the major shareholder of Verisure smart alarms. In 2016, their customer base great to 2 million further strengthening their place as leaders in the alarm sector of Europe. In 2018, the researches at Verisure led to the development of ZeroVision Alarm. This alarm is reputed to be the only alarm currently available that can stop a burglary. As opposed to making them feel relaxed, these successes and achievements only continue to spur them to do more to satisfy the needs of their customer through continuous technological development and innovation.

    Verisure: Smart Alarm Presentation

    Verisure burglar alarm systems products and how much does it cost?

    The products of Verisure burglar alarm systems are divided into 2 major types: the home alarm systems and the business alarm systems. Thus, you can easily have your home, your office, your factory and/or your warehouse protected by their products among others. Their alarm control panel, PIR motion sensor, smart key reader, door & window alarms, perimeter security systems and panic alarms come in handy to achieve this. The door and window alarms, when activated, automatically alert you when anybody tries to access your house from your window or door. The PIR motion sensor also informs you of any movement around the vicinity it is installed. The smart key reader and perimeter security systems make sure only those authorized can access your premises.

    Verisure Business Alarm Systems

    :

    The Verisure Business Alarm Systems helps to protect your business premises from burglars and even your staffs through their Verisure alarms for commerce, Verisure alarms for offices, Verisure alarms for warehouses, Verisure alarms for shops and Verisure alarms for business. The reputation of Verisure and the successes of their products easily serves as a deterrent to discourage burglars and dishonest staffs from stealing or carrying out other activities that could harm your firm within your establishment. Just putting up a warning that your business premises is secured by Verisure is enough to deter criminals. However, the effectiveness of Verisure Business Alarm Systems goes beyond that. Their business alarm systems provide you with images, videos and sounds of what is going on in your company. Thus, you can easily know when your staffs enter the business premises and when they leave. The voices and images also help you to know what is going on at your office through the Verisure Mobile App. When you notice something fishy, you could easily use the SOS button to inform security personnel who will be sure to act swiftly to check out the situation. You could also control who can access and not access the business premises at a particular time by activating and deactivating smart alarm keys or particular doors.

    Verisure Home Alarm Systems

    : With over 3 million customers, including big corporations and organizations, you can be sure that you will be getting more than adequate security should you decide to use Verisure alarms for Sheds, Verisure Alarms for Detached Houses, Verisure Alarms for Garages, Verisure Alarms for Apartments, Verisure Alarms for Villas and Verisure Alarm for Flats. How to use a Verisure alarm? You might have some other questions such as how to set Verisure alarm, who are Verisure and how to activate Verisure alarm. Verisure is an intruder alarm company reputed to be the best home alarm systems UK. Their services are available in all of Europe, parts of South America and expanding to other parts of the world. They offer home security and business security with their intruder alarm systems. Verisure reviews have also been very positive due to the quality and effectiveness of Verisure UK business and home security systems. Setting up a Verisure alarm is usually carried out by their professional staffs after you have reached a deal with them. Activating the alarm after it has been set up is as easy as opening the app and clicking buttons.

    Verisure alarm services

    Verisure services offered by the alarm company include:

    • A fire alarm that alerts you of a prospective fire incident in your home or office upon detecting smoke.
    • Access control alarm to ensure only authorized people go in and out of your home or business premises.
    • Exterior security to protect your home and office when you are within or outside the premises.
    • Web-based control with the Verisure App that allows you to control your alarm as well as call for help when the need arises.
    • Verisure Guarantee that your monthly fee covers every expense including repairs and replacement of parts so that you do not have to be scared of sudden charges.
    • Guard response that automatically dispatches guards to your house when they suspect your premises is being broken into.
    • 24-Hour Alarm Receiving Centre that will immediately react to an alarm that is triggered by Verisure products installed in your house or office.

    Benefits of having an alarm system (business and private)

    With Verisure alarm system for your business and private premises, you do not have to bother much about thieves as they would most often be caught or chased away before they can carry out their intentions. In very rare cases where they can, the information from the Verisure security system will be enough to find them within the shortest time and recover everything they took.

    Verisure Alarm system prices

    The products and services of Verisure Intruder Alarm system are very affordable. Furthermore, they regularly provider offers for their customers that could include as much as 50 per cent discount. You can request a quote from their website today.

    How to receive a quote from Verisure Alarm systems

    To receive a quote from Verisure, all you have to do is visit their website, and click on the Ask for a Quote button on their website. You will be expected to fill in some details such as if you want to protect a home or business as well as the type of security you want and you will get a quote almost instantly.

    Share and read your reviews about Verisure Alarm systems here

    You can visit the Verisure website today or contact them for their Alarm systems. Before doing so, you can read honest Verisure reviews about Verisure Alarm Systems here. If you have patronized them or are about to patronize them, we implore you to come back to drop a review here after visiting them so others can know your experience with them.

    Verisure Smart Alarms
    Reviews, complaints and customer experiences (78)

    5.2
    47% Would buy here again!
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    All reviews

    Read independent reviews, consumer experiences, feedback and complaints right here! Get to know the best online shops and service providers from the impressions they with people. Customers now get to decide which brands are worthy and which are not!

    Basic kit

    I have recently applied to get a basic Verisure alarm .. with two shock sensors one camera one fog barrier a free doorbell deterrent sign 3G Control Panel one smart key reader and it only cost ... £298 one time... paying £45 a month... The guy who came round to assess my property was very pleasant And very professional... so for the professionalism of the person who was it everything I have heard about this company. The reasons for my scores are below

    Ordering 5 stars.. I got a phone call instantly as soon as I applied on line

    Service five stars due to the understanding and the professionalism of the person who assessed my property

    Pricing five stars I give this five stars because of the 50% off everything which I think is a really good deal

    And score for delivery one star due to its not been delivered yet. Due to be delivered on. Friday, the 9th of April... I would definitely recommend this to anyone who wants a safe property or business



    By: Cain 08-04-2021
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    Feb 2020

    I don’t understand all these negative reviews. I was recommended this Verisure by a friend who had an attempted burglary but had this alarm and nothing was taken. I’ve had the system over 6 months and had an issue with one of the shock sensors admittedly they didn’t come the next day to resolve it but within 3 days which I thought was fair enough. I’ve recommended this system to friends and my parents who now have it and all love it. It works when I have set it off and they call you normally within 30 seconds. I came on here as my friend said there were bad reviews so I wanted to have a look - but I don’t get it, I’ve had ZERO issues. I’ve been looked after by the sales guy Steve really well and if I have any questions I go to him. It might be a little pricey on the monthly but for me there is nothing better out there and I’ve had a couple of alarms before this one.

    By: Thomas12-11-2020
    Ash24-11-2020

    Despite escalation to the head of legal and CEO I have gone around the houses as they are chasing me for an unpaid alarm bill. The irony is they refunded me 3 months of monitoring and despite a subject access request and continually speaking to people . They are chasing for several months alarm monitoring fees. I paid two set up fees and they were way above what they would promote at Costco. The funny thing is they are threatening to terminate one of the alarms and go to a debt collection agency. Now this is where it gets interesting : I will happily go and take all the paperwork to a county court as the jokers never ever installed the alarm in the 2nd property. It was never installed and they recorded they did so the sales guy could get a commission no doubt. Despite a SAR and disclosure request they have parroted on that they will disconnect my alarm - funny that as its sitting in my box at home never installed. I have kept mail audit after mail audit so despite in 3 years never monitoring a single log or even being able to they now want to go to a debt collection agency - especially as i paid them for over 3 years with a D Debit for a system they knew was never even installed and lest see how that pays out with the GDPR as a starter. I have told their CEO /Data Protection officer but they are useless. So please do go ahead and take me to court for 5 months unpaid fees when I have been paying 3 years for a system that never even was installed and they knew but continued debiting me

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    Salma17-02-2021

    This company is clearly not a fair one, trying to hide the monthly cost by putting some discounts for 3months. I tried to switch to a Door Bell they told me you need to pay an Inflated monthly price for 3months and after that we will send you someone to disconnect you for 70pounds. Better to run away from this company

    Useless company, just charge you for anything, even when you want to cancel the rubbish service, they still want to charge you. RUN AWAY FROM THIS RUBBISH COMPANY17-03-2021

    Useless company, just charge you for anything, even when you want to cancel the rubbish service, they still want to charge you. RUN AWAY FROM THIS RUBBISH COMPANY

    Christine 17-05-2021

    Very interesting reading, do not think I will use this company, thanks for info !

    Anjali Saxena17-05-2021

    Cant agree more.. I have asked to cancel the service on the 10th day of installation and they kept insisting on getting another camera, they send a different camera than what was explained over the phone.. then they closed the case as per their convenience and kept sending bills.. i have been requesting to remove the system as it is terrible.. u can easily buy sensors from Amazon as it does nothing more than that.. the cameras are blurry.. app takes forwver to download an image.. very stupid solution.. i keep writing to them and they care less to even call back.. very bad service.. its horrible.. the remote stopped working in a month.. its useless dont get it..

    Debbie20-05-2021

    I am fed with Verisure too, they say that the doorbell is free, but what they don't tell you is that after 3 months, Arlo send you a message to say that your subscription is ending soon. Informed Verisure 2 weeks ago, then last week, again today, still not heard anything from Verisure complaints or from the Technical team to Integrate the Arlo doorbell with my Verisure account, feel I am been ignored, happy to take your money from you but don't provide a very good customer service, but saying that happy with the installation service, but lack of info where the doorbell is concerned.

    Gareth parfitt 21-05-2021

    Yesterday took the day off so I could be there to fix a ongoing problem’ and guess what ‘ engineers sick again ! Seems to br a pattern’ raised a complaint and said I wish to cancel ‘ o someone will contact you in the next seven days ! Hello ‘ I want this sorted ‘ my advice is ‘ go somewhere else ‘ it’s a lot of money ‘ and no back up when something goes wrong ‘

    Debbie26-05-2021

    I would like to retract my above review. The engineer came Monday evening and has resolved Verisure. I find the service very good and responded well to my complaint. Would definitely recommend this company. 🙂

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    Verisure alarm system

    Paulo came the following day after I had talked to someone about alarms at Verisure. My wife and I are both in our late 70's so neither of us are technically savvy. Paulo set out to explain about the alarms, showed us the different tools that would be fitted and finally showed us a video as to how everything works if we were to have a break-in. We went ahead with the purchase and Paulo arrived 2 days later to fit the system. We found him to be extremely polite, very patient and was a very good instructor. He did not object explaining things to us several times and time did not seem to be a problem. He did say that we would make mistakes, which we did the following day, but he said everybody does. The system is so easy to use and you don't have to try and remember a code number - there isn't one.

    By: Rod Hall21-03-2021
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    Verisure 5/10/2020

    I've read all the complaints below, to be completely honest, I have failed to understand how some people have been missold as everything is on paper.

    I pay roughly 32 as I have few add ons, it secures my family whilst I've traveled. I haven't purchased the product to cancel. I've made a calculated decision and happy with it.

    Had few bits fall off as my property was renovated, called a chap named Abbas or Abas something like that (Birmingham)
    Came the same day, no call out charges. Replaced and also charged all batteries for all equipment.

    Apart from that brilliant service.
    Abas

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    Gareth parfitt21-05-2021

    Then you were one of the lucky ones ‘ I’ve been let down 3 times this month by engineers supposedly calling in sick ‘ yesterday I took the day off to be here ! Not impressed at all ‘

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    Verisure alarm

    Lmao, I don’t know why but I can’t press 1 stars on the reviews bit, but let me tell
    You, this is absolutely crap. When we bought it, they said that it was ‘cAnCel aNy tiMe’ and guess what? It took 3 months to cancel, on going, it’s now even done yet. We’ve paid 120 pounds now just on the service. Like dude, just let us cancel for goodness sake

    By: Mr18-06-2021
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    300

    i would touch this company again - scam scam scam -
    worse customer service ever!

    By: Dafydd Emery11-06-2021
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    Verisure alarm system and Arlo Pro 3

    Bought verisure alarm system and Arlo Pro 3 in August. With a promotion rate for 6 months. Fantastic until 3 months and Arlo subscription ends. Verisure promised it shouldn't. They didn't help called every day for 20 days. Lost all data. They have taken on too much trying to integrate verisure and Arlo. I cancelled Arlo a week ago. But nothing happened. Been calling them everyday today 3 times. Oh yeah I'm still being billed. Anyway I've now been told to cancel everything they will remove. Next fight is getting back £599.00 paid 3 months ago. Please avoid Verisure save yourself the hassle

    By: MR Neil J Stone27-11-2020
    David24-02-2021

    And yet you gave them 5 stars

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    Verisure Alarms

    I am using Verisure Alarms for 3 years. Service been great end of day no kne is perfect.

    Every time Alarm triggered, they called and said ,they have checked the property, they know if someone is in property or not as have I age verification and audio verification.

    Happy to recommend to more customers as I recommended many of my family members to verisure.

    I seen reviews on trustpilot and I think Verisure checking and replying to reviews there, not here.

    By: David09-06-2021
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    Home Alarm Kit

    I was burgled recently and wanted an alarm to feel safe again. In less than 24h I had the Verisure kit installed and it is brilliant. There is now no fixed term contract and you can keep the alarm if you disconnect the monitoring system. Really pleased with the response time so far as I ran a couple of tests.

    By: Pep Halep18-09-2019
    Diane whiteside 22-06-2020

    I am crying my eyes out. I have been lied to and what you are sending your technicians out to do is basically theft. I paid £400 for the system and told the technician I could not afford the £30 per month. To which he said that's fine you pay for 3 months and if you stop payments we only take out the zero vision, and we stop our monitoring I said so I'll only be without those components and everything else will stay the same because I can't afford to pay you £400 if I lose the alarm. I was reasured that this was so, so I bought the system. Now having had the zero vision removed. I no longer have working alarms. I am 74 with many health conditions my disabled daughter lives with me and she is distraught, frightened to death. We had a burglary next door but one and she is certain we will be burgled now. I rang Veri sure this morning and he repeated over and over , you signed the contract. I have been set up trusting a technicians advise. Diane.

    A22-07-2020

    Good afternoon, Sorry to hear from you. They have done the same thing with me. I have paid them 500 pounds for the alaram and now after 7 to 8 months I wanted to remove the alaram because of Covid 19 I am unable to continue the payments. They said to me that I can cancel it but I will not be able to use the mobile App. If you don't use the mobile app then you will not be able to use the photo detector sensors and Samsung camera. The alaram is useless. They said to me that when they were selling the alarm They said to me that I can use every single equipment and the only thing I cannot use is monitoring part of it. Now If I dont use the mobile app the whole system is useless. If you are outside of your home you will not be able to get any notifications. I would recommend not to buy this system at all.

    Shaukat Najafi24-09-2020

    I am really disappointed with Verisure. I paid £299 + VAT to install the system. it's working fine. I was told I can give only 90 days notice. in June 2020 I gave them 90 days notice. I was told that someone will ring me to confirm. I received a call and I was told ok everything is in order and your last payment should be September 2020. I rang them in September and was told that I have to wait for someone to call me and again they want me to pay for 3 months which I cannot afford. Customer service are no good at all. They are only interested in getting new business but not if you want to cancel. they keep putting you off. I rang few times but every time they give me new excuses. I am fed up and really don't know what to do as I am disabled person and am on critical list.

    David T24-09-2020

    The same experience. I cancelled my contract on Sep 1st. Someone is supposed to be calling me but nothing. I have called, emailed, raised complaints and amazingly I received a new invoice today. So again on the phone and told agains someone will call.

    Nick BROOME27-09-2020

    Verisure was great at installing our alarm end of july. The number of times the system has actually worked can be counted on a couple of fingers on one hand. Useless. Customer service promises lots but has failed to deliver. Rubbish. I will cancel the contract and will demand my money back.

    Jag Bhandal05-10-2020

    They use trust pilot reviews like a spell. They also use the discount to win the sales. Your not alone hundreds of people have been scammed in same way. Trouble is verisure guard their trustpilot rating any negative feedback is hidden or removed. We all know you can buy fake reviews from Indian IT geeks.

    Take action 06-10-2020

    Dear ladies and gentlemen I too have been conned and miss lead by Verisure. I am planning on taking legal action. Verisure for too long have mis-sold and conned too many people. I too was told the following: 1. You own all the equipment 2. The “fog” is free for 6 months, you can then have it taken out free of charge and carry on paying a flat rate of 29.99 3. I too was told you can cancel the contract anytime with no obligation and no cost involved. You keep the system. 4. I was also told there is no exit fees (leading from the last point) This company lies and sells lies. The support is rubbish when calling up to complain you just get a wall of abuse back. So I say lets stand together I am happy to take your accounts and experiences and show this to my legal team. I shall also be contacting the consumer WatchDog and Offcom. Email me your details united we shall show this company for what they are. A few things: 1. I do not need to know you’re address. Just an email is fine with details of how you have been misled 2. I will not be opening attachments or clicking on links (so please do not send these). 3. I will be going through the Ombudsman hence you and I will not be paying legal costs. 4. No matter how far you are into the contract if you have been misled/mis-sold you have rights. I have contact Verisure to have my issue resolved in a polite manner. However, they are not having any of it, they will not even listen nor act. So, as a whole we can only deduce that this is a common practice with this company. I suggest people who have left positive reviews check their actual position. Email me at the following. I shall be taking action on the 14/10/2020 – So we have a week to rally. Email me at: legalactionaginstverisure “at” tutamail (DOT) com

    Take action 07-10-2020

    My email will be verified by Thursday so email then. Apologies if you have emailed already and it bounced back – but email on Thursday. And yes, there is a type in the email, but I will be leaving it as that. The type of the correct address.

    Anjuli Bahadur09-10-2020

    We have been trying to cancel our contract since 10th of Septmenber 2020, but Verisure have failed to confirm that our contract is cancelleḍ. It is most frustrating especially as they have raised their monthly charges by more than £10.00 a montḥ. We are most grateful to you for taking this matter to the Ombudsmaṇ and look forward to hearing from you the outcome.

    Priya Scarfiello 12-10-2020

    Thanks goodness for reviews. I’m so sorry to hear of all your bad experiences but having read them I’ll choose another company. Hope you all manage to get some justice. Sounds like a terrible company.

    Asif13-10-2020

    SUB: MISS SELLING OF THE ALARM SYSTEM I called last week commencing 23/03/2020 to your head office and request them that because of the current Coronavirus situation and job market I will not be able to keep up the monthly payments as my job will be effecting. I would like to bring into your attention regarding the miss selling of the alarm system by your sales security consultant. Your team said that if I cancelled it I will not be able to use the mobile application and camera/photo detector but I can use the equipment. I was not told when the sales team came to give me the demonstration and even during installation. I do not know what is the point of having the other equipment's when you have no access of the mobile application. When the sales team came to sale the product they mentioned that there will be no contract bounding and we can cancel the monthly subscription by giving you 3 months’ notice. They did not told us that the mobile application will not work which will affect the Samsung Cloud Cam Pro Indoor and 2 X photo detector/sensor. If we have no mobile application access then how we can arm and disarm the alarm and access the camera remotely. Also imagine if we are not at home then we will not get any notification on mobile. If someone break in the home we will not get to know then what is the point having verisure system from the beginning. We should have taken the home insurance instead which is cheap. I have specifically asked this to your sales consultant that we will be able to use the system if we are not using your services. She said to me yes we will be able to use the system and we will receive the notifications on the mobile the only thing we will not receive is the call from the head office and guard will not come to help us. Now last week your head office said we will not be able to receive any mobile notifications because app will not work and if app will not work then camera's will not work. If they told me that the app will not work so as camera then I would have not install the system at all. Also they really made us fool. Two shock sensors they came and install them after 14 days which covers my cooling off period. . Before installation when they were coming here to give us the briefing they had dinner with us and also on installation day. They used our hospitality and kept us in dark. We offered them food and had dinner with our family, if I were them I would have told all pros and cons to my customers. I would like you to investigate your sales team that why they do not tell the customer full details that if in future for any unforeseen events they will not be able to keep the monthly subscriptions they will not be able to use the mobile application and they will not get any notification. I am not happy with all this situation and would like to make the huge complaint about sales team member who came to sell the product in my home. I have called last week and called couple of times since then and explain my situation and your team said that customer support team will call me within 14 days. I don't know why it’s taking them this long to contact me. SUB: MISS SELLING OF THE ALARM SYSTEM I called last week commencing 23/03/2020 to your head office and request them that because of the current Coronavirus situation and job market I will not be able to keep up the monthly payments as my job will be effecting. I would like to bring into your attention regarding the miss selling of the alarm system by your sales security consultant. Your team said that if I cancelled it I will not be able to use the mobile application and camera/photo detector but I can use the equipment. I was not told when the sales team came to give me the demonstration and even during installation. I do not know what is the point of having the other equipment's when you have no access of the mobile application. When the sales team came to sale the product they mentioned that there will be no contract bounding and we can cancel the monthly subscription by giving you 3 months’ notice. They did not told us that the mobile application will not work which will affect the Samsung Cloud Cam Pro Indoor and 2 X photo detector/sensor. If we have no mobile application access then how we can arm and disarm the alarm and access the camera remotely. Also imagine if we are not at home then we will not get any notification on mobile. If someone break in the home we will not get to know then what is the point having verisure system from the beginning. We should have taken the home insurance instead which is cheap. I have specifically asked this to your sales consultant that we will be able to use the system if we are not using your services. She said to me yes we will be able to use the system and we will receive the notifications on the mobile the only thing we will not receive is the call from the head office and guard will not come to help us. Now last week your head office said we will not be able to receive any mobile notifications because app will not work and if app will not work then camera's will not work. If they told me that the app will not work so as camera then I would have not install the system at all. Also they really made us fool. Two shock sensors they came and install them after 14 days which covers my cooling off period. . Before installation when they were coming here to give us the briefing they had dinner with us and also on installation day. They used our hospitality and kept us in dark. We offered them food and had dinner with our family, if I were them I would have told all pros and cons to my customers. I would like you to investigate your sales team that why they do not tell the customer full details that if in future for any unforeseen events they will not be able to keep the monthly subscriptions they will not be able to use the mobile application and they will not get any notification. I am not happy with all this situation and would like to make the huge complaint about sales team member who came to sell the product in my home. I have called last week and called couple of times since then and explain my situation and your team said that customer support team will call me within 14 days. I don't know why it’s taking them this long to contact me.

    Asif13-10-2020

    Following my email on 31.03.2020 and first call to make a complaint on 24.03.2020 regarding miss selling the alaram system and breaching the contract by you to us. You mentioned in your email that someone will call us back to discuss this within 7 to 14 workings days but no one called me. I can understand due to the current situation you might be short staff but they all told me that they are working from home. It's more than 14 days that no one called me. I would like to have the number of your regional manager or director their email addresses and phone numbers so I can directly speak to them. ------------------------------------------- -------------------------------------------------- ---- After my complaint above. I received call from I guess his name was Rob regarding the cancellation or possible settlement of the case. He offered me to reduce the price of the account for £5 for 6 months or £10 for 3 months. Which I have refused to do. I request him to send me the details / email of his area manager, area director so I can speak to them as soon as possible. He asked me to explain the situation what has happened and I have explained him. Now one of the fob is not working at all and I do not know what is the reason. I am still saying that the seller and his team miss sold me the product and did not tell me the whole contract that I will not be able to use the mobile application if I knew about it I would have not bought the product. I have paid around £500 for products and paying £35 monthly. I also knows that once I will cancel the monthly contract I will not be able to use the equipment properly because you have full access of it and you can make changes to it so I will not be able to use it and I had no choice to come back to you and pay again. ------------------------------------------ -------------------------------------------------- - I would like to make another complaint regarding the customer services team. Following my previous complaints where I mentioned that your company miss sold the alarm system to me and charged me £498 for the equipment and I have been paying monthly instalments. I request the disconnection of the alarm system and give you 3 months’ notice already. You sent an engineer (Chris) yesterday 28/09/2020 at 4pm to remove all the alarm equipment from my property. Previously I have been told that the engineer will only take the zero vision and then I will be able to use it as standalone but last week when i received a call I request your colleague that for you as a company is easy to sell the equipment as I will not be able to use it via mobile application if I am outside of the house. The camera and photo detector will not work at all. Your customer team just booked an engineer but they did not tell me that he will remove all the equipment. When an engineer came inside my house with all his tools he said to me that he was here to remove all the equipment. I told him I am not aware about it as customer care did not tell me. Then I started calling from 4pm to the customer services but no one answered the phone till 40mins and the line got disconnected. To come to my home at 4pm I had to finish work early but I wasted my time because an engineer came to dismantle all the equipment from my house. Which I was not informed at all. I called again after 5pm and one of your colleagues said to me that they wanted me to remove it because it was a rental equipment and I will not get any money back. I am not really happy about the situation. First you told me something different now you are telling me something different. I would like to escalate it further in your company and would like to remove the equipment and get my £498 back. Also there are some outstanding invoices on my account and I really don't like to pay them as I requested you to cancel my account. Can you waive all the remaining invoices and remove the equipment and refund my £498 because your sales team mis sold the alarm system to me. --------------------------------------------- ------------------------------------------------ Following my email below on Tue, 29 Sep, 16:05 (6 days ago). I have not received any reply back from you. I have been emailing and contacting your company to remove the system from my home and also calling you where you said that someone will call me within 24 to 48 hours but now it's well more than 6 days (144 hours) and no one is contacting me. I would like to let you know that I will not pay any money you are charging me as I have requested you long time ago to cancel the alarm system. It's your company who is not communicating with your Tech team as when they came to remove the system they had wrong information and they did not take out the equipment from my home. I would like to check with you when you will be sending an engineer to my house so I know If you are going to remove all the equipment and refund my money back which is £498 and waive all the monthly which is not being paid because you are delaying the cancellation procedure or you are leaving the equipment and removing only the zero vision and I will use the system stand alone. (As you know that I am not happy using the system without a mobile application and for me you are not telling the full explanation to your customers) I went to two X 2 of our neighbours who recently got your alarm and I mentioned the whole story to them and ask them if they have been told they will not be able use the mobile application and they said to me no they don't know anything about it and they will check with your company. I would like to let you know that I will like you to remove the system from my home as it is mis-sold and refund my money. I am struggling at the moment to pay any monthly bills. If you refund me and remove the equipment then I will not take it further to authorities if you are unable to refund me that I have no choice and make the complaint to the Ombudsman and other companies. ------------------------------------ -------------------------------------------------- --------- 5 Oct 2020, 15:53 (7 days ago) respectively and loads of other previous emails of which I never received any response before. I would like to cancel it and do not want to use your services at all. Can you please stop the alarm so I will not be paying anything? I am struggling with my finances currently and unable to continue with your services as well. Please try to understand and remove the system from my home and pay my £498 back as a matter of urgency.

    Asif13-10-2020

    Following my email on 12/10/2020 at 14:23 I have not received any call or email back from you. I have just tried to use the mobile application to arm my alarm and it does not work telling me that I will not have access to it. This is not very good, you do not even have courtesy or courage to call me and discuss with me before you disconnect the alarm system. I am only one person but you are a big multinational company with loads of people working in your offices in different countries in different departments. I work for a company and If we receive any complaint we try to resolve them as soon as possible otherwise our head office starts chasing us about it or the local authorities or Government department start chasing us. But I don't know what kind of company you are that even I have called so many times or emailed you but no one bothers to contact me but what you do is cancel the system without letting me know. My humble request is to your Directors or Regional Managers to contact me and discuss the case and try to resolve it please. I am distressed a lot regarding this situation you put me in. My house and family security is in jeopardy because your company missed selling the alarm system. Can someone contact me as a matter of urgency.

    Ginevra23-10-2020

    Stay away from verisure. I’m still in shock over what happened to me. I had a salesman/ technician selling me their top alarm system at £800 and then was told I would have to pay £29.99 a month to have a good monitored system. It wasn’t until too month later that I noticed my se was for £37 a month and then a couple of month later went up to £47 a month. Of course I made many complaints but none rang me back and it’s a nightmare to speak to anyone anyways. I stopped my direct debit and when they rang me to ask for my money I said I wanted to make a complaint as the amount were wrong. No one called me back so then they send me a threatening letter saying they’ll send me to a debt collection company. So I had no choice but to pay over £200 and told them to cancel everything. whilst complaining The advisor mentioned that I had signed a contract so I asked for a copy and I saw right away that it wasn’t my signature and where you print your name it was also misspelled. I was so mad so then I put a negative review on Trustpilot and in less than an hour someone called Fahad called me. He said he would investigate that I would get my over £200 back and I had the right to cancel if I wanted to. But if I chose to stay they would give me a contract at £47 a month for 12 month but they would only take £29.99 from my account. I said I didn’t trust this and would want to wait for my refund. It has now been two weeks and no money at all. I rang them and they said the following: If you wish to keep the alarm as a bell only system then we would be happy to waive the 3 month notice period and £70 flat fee however we can not provide a refund of the monthly fees paid over £29.90. We can arrange the refund of the monthly fees paid above £29.90 only on the basis that we collect the alarm. So basically the £850 alarm I paid for they want back. I am desperate as I have been done for a lot of money and they are trying to get more. I will report them everywhere I can and seek legal advise for faking my signature and all of their threats

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    Nigel Rivett28-10-2020

    I took out a verisure contract and the installation was very good and cheap. The monthly charge was very expensive but I was assured that I could terminate that and leave it as a dumb alarm. Just had to pay the next premium. Now the house is rented out and the tenants don't want it. I called to cancel in August, they said they couldn't get through to customer services but would put the alarm into test mode for a month so that it could be cancelled in the meantime. Customer services would call me back within two weeks. A month later the alarm went out of test mode and I got a call (tenants not happy). Put back into test mode, assured customer services would call and no further premiums would be taken as the contract was requested cancelled on the previous call. Today, 28 Oct I finally get a call from customer services and (after convincing him I really want to cancel) he now said there was a 3 month cancellation period and I would have to prove otherwise in spite of what the salesman and call centre had said. He also said that I would have to pay for the December period which makes it a 4 month cancellation period. If I want to complai8n then then will pass this over to a debt collection agency. I have no confidence that they will cancel this and he seemed to be implying that they willl deny that I have cancelled the policy and keep taking fees. Fine installation, Good but very expensive service. Acts like a scam to keep taking premiums and is missold - don't believe what they tell you - especially that you can cancel without notice. Call wait time is usually over an hour to get to talk to anyone.

    Shaline07-01-2021

    I second every bad review and bad comments about Verisure. To highlight, customer services is poorly, The calls were long wait and always disconnected if you tried to cancel the services. They keep giving you the empty promise with 'okay, we will get it resolve or call you back to confirm' but never did. Can't even get my deposit back, as no one can find our details on their system even I have a receipts record. POORLY. Avoid them at all cost. I won't even have the system if it is free, no way you could get hold of their customer services.

    sam25-01-2021

    Horrible service, impossible to cancel the contract--please best stay away from this company.

    Heather Nelson27-01-2021

    This is an absolute shambles of a company . I’ve been trying to cancel my Verisure account since October2020 after the closure of my business . And despite the fact I have raised the cancellation request by telephone and sent emails to confirm They keep saying they’re trying to contact me without success which is a lie. I call immediately back when I receive the email and I’m told they can’t put me through to the person I need to speak to ( I’ve no idea why they even need to speak to me to confirm the cancellation again ?) .I have to wait on their phone call , which never happens . I’m at a loss at what to do and they just continue to bill me each month for a disconnected system . Absolute joke and I will be taking this further legally . Do NOT use this company

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    Smart Alarm

    Verisure have been fantastic over the years. Great product very clever how the whole system work. I have recommended the company to many Friends and family. Engineer Rob came to service our alarm and is a great ambassador to your company. Great friendly professional, polite service. Thank you Verisure

    By: Noman Nasseri22-12-2020
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    04/04/2020

    Negative,
    All is good in general. The alarm goes off.. they ring and is monitored.

    If the alarm goes off and you miss a call... well.... how do you contact them to find out whats going on? The app is terrible so the chat keeps diconnecting and cant get thru on phone. Over an hour i was at work trying to contact using the 2 methods. so i had to ring a neighbour to find out if all was ok........ whats the point in a monitored alarm system if you cant actually contact them if the alarm is going off.

    The app is terrible and dosnt even notify you if there is a trigger,

    Would Half reccoment.... only if you can be 100% sure to answer your phone. ... Im not sure if everyone can say that as i was in the bathroom when my call came thru that i missed.


    Terrible and overpriced for the shocking app that comes with it.

    By: Joe07-06-2021
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    6.5
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    Alarm system

    They are ok whilst in service, yet the moment you want to cancel, harassment begins and stalling tactics. I was informed when initially enquiring that there was a 1 month cancellation notice period where I duly served it, yet rather than dealing with their staff providing false information they are trying to extort money out of me and stalling and stressing and harassing me. Emails and calls have been ignored for months so that they can whittle down the suspension period and claim that I need to pay for the notice period. The worst customer service experience I have ever had and the staff will not even provide their surnames. You should be able to trust your security provider!

    By: Tahir Gulfraz03-06-2021
    Gary Stretton03-06-2021

    i would just like to let people know that verisure are lying and misleading people i was told that after i have purchased my alarms system i have to have the monitoring for three months at £33 a month then i can cancel giving three months notice after that time the system is mine to do what i want with, however this is not true when you try to cancel your told they will come and take all the system back so you NEVER actually own anything total cost £440 for nothing i think everybody should know this and that the engineers that fit the system mislead and lie. and the so called free door bell is taken back also so its NOT free. many thanks

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    Versure Alarm at the beginning of 2017

    Terrible service when we wanted to cancel the service

    The salesman completely lied when the system was installed in the beginning of 2017. I thought we bought the alarm equipment, but apparently we just paid about £800 for the installation.

    The system is now outdated, they promised monthly cost would go down but instead it increased after 36 months.

    The system is outdated and doesn't take quality photos so I called and sent them an email to cancel the service. In the contract only two weeks notice was required. It took them 17 days for them to get back to me and they said they had to collect all of the equipment back from the property before the cancellation could begin.

    Verisure is a dishonest company, they don't respond to emails.

    All of the five star reviews must be fake!

    By: CRAIG BROWN24-05-2021
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    Verisure alarm system

    Total rip-offs. Expensive. Dodgy sales with lots of hidden charges they never mention when selling the products.

    By: Tobi19-05-2021
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    Smart alarm fulls set

    This is the worst company imaginable it has terrible customer service and the policies that don't make any sense.I have been trying to cancel for OVER 3 MONTHS Now! Absolutely no joyWhen you call them their team can only raise a case to the 'customer care' team. Why they are named this is anyone's gues because the level of service they give, very clearly shows an incredible lack of care.They do not provide call back within the given SLA 2-3 working days. They don't cal back within the times provided (I work and cannot answer them phone during work hours), they don't work weekends, they do t take inbound customer calls. And the chance you get to speak to them they are incredibly rude and blunt! What care do they have for customers.?!Due to the incredibly poor customer service I have cancelled the direct debit as I refuse to pay for a seriously poor customer experience and a service that is not being used!The billing team Is incredibly quick to chase up for money! But when asking about the cancelling and unistallling of the equipment (which they charge £70) they have no clue and have to 'raise a case with the customer care team'. That's another 2-3 days for the call back.... Which if they manage to call back within this SLA they do it not within the times requested... The call is missed and I have to ca back! This is a vicious never ending circle.As the direct debit is cancelled they have send a threatening letter saying the 'debt' will be sold to a debt collection agency only after 2 months of non payments! Who does this! Most company will sell the debt to debt collection agencies after 6 months of arrears!I have rang them up today and have been assured by an agent this will not happen and it is their policy that after 6 months of arrears the debt can be sold. But after the terrible customer service I do not believe them.Today is the last day of the 3 month cancellation... Nobody has contacted me to book an engineer.... Rang them... You'd never guess! They have to raise a case with the customer care team!THIS NIGHT MARE IS NEVERENDING! But let this be a warning to everyone!DO NOT BUY THIS SERVICE! YOU WILL REGRET IT! IT IS AN OVERLY PRICED SERVICE WITH A TERIBLY BUILT CUSTOMER SERVICE TEAM.

    By: Sonia15-05-2021
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    burglar alarm

    Well where to start on my journey with Verisure. It has been HELL! The reviews on here all look very positive but please please please have a read of the negative ones and you will see a common theme. Verisure are great until you want to cancel. From then on they make it almost impossible.
    When I filled in a form on their website they called back within 20 seconds and someone was round in the next few days to do the sales pitch. My only ask was that I wanted an alarm with access to an app. When the sales person – Darren went through the options I said I had no interest I a monthly fee. To which he replied, oh that’s ok, basically you can have all the kit including app access for £400, you can cancel within two weeks and then there’s a three month cooling off period where you have to pay the monthly fee (c£30). After that the kit is yours and you will still have access to the app. Great I thought! All that for £490! He came round the next day, drilled all the bits into the walls etc and left. However, when I rang up to cancel and explained what I was doing I was then told that access to the app would disappear! So I called Darren who assured me it wouldn’t. I then called Versure customer services back and they were adamant it did. To quote David from the helpdesk I was “lied to” by the salesperson. Basically, to get the sale they have told me a load of rubbish and the helpdesk even said that they do this a lot! I then spoke to Darren’s boss who sent me a whatsapp confirming the app access would stay and I went round in circles with them. After a lot of calls, and I mean at least two a day for a week I was contacted by Lois from the VIP team. She was very sorry for what had happened and offered to be my point of contact going forwards. She would arrange for the kit to be taken away, the contract cancelled and the holes they had drilled in to be filled and painted over. She tried phoning the branch who wouldn’t answer her calls. Then Lois never called me again. I phoned customer services day after day after day for weeks. They “left messages” but were unable to put me through. IN the end they suggested I be put through to customer care who deal with cancellations. Apparently, this would take a few days. Weeks into this now I get a call from Holly. She is appalled with whats gone on and again offered to be the point of contact for me going forwards. She would arrange an appointment which she tentatively said would be the following Friday but to check with her before then as the person coming from verisure may have covid, to get the kit taken away and also sort out their third party company to come and patch up all the holes and paint over them. When I asked Holly how I contact her going forwards she said call the customer support team and they will transfer you. So, a few days go by and I try to call Holly to check the date and time of my appointment and where she is with the 3rd party decorator. However, the customer support team cant patch me through to Holly as its not the “process”. So they leave a message. She never calls back. I ring twice a day for 3 days and nobody calls me. Friday comes and I have no idea if anyone is coming or not! I wait in all day until 17:00 after which I had to go to work. And then at 18:00 some guy from Verisure calls and says im here! So the next day I call up verisure and for a whole week now of calling twice a day, no call back from Holly. They still have all my money and are sending me letters threatening debt collection despite me cancelling in the cooling off period! The way I’m being treated is ludicrous. I’ve called verisure every day for weeks and weeks now. If you are thinking of going with Verisure I plead with you, do not do it because its been the worst customer service experience of my life. AVOID AVOID AVOID!!!!!!!!!!!!!

    By: martin marshall12-05-2021
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    Verisure Home Alarm with monitoring services

    I purchased this alarm in March 2021 when they had free Arlo cam door bell offer with 50% off which is still running as of writing this review.

    And since then bad experience started, the installation guys comes. in late after specified time and does the installation in hurry and left without installing the Verisure signs around my house and also did not install Arlo door bell cam which I requested, says they can't do anything before two weeks of installation.

    The installation engineers never cam and after I complained he arrived and installed the signs around my house and he had no Door camera that was offered stating they do not have it and he doesn't know how to install it.

    Over a month now after complaining there is no sign of engineer or the Arlo cams I requested. I go online to cancel all the services, the contact form they had online, broke, its still on my twitter feed. I called and waited for several minutes on the number provided for customers. No one picked up, I called another customer service and it was picked up and I was connected to cancellation team, they mentioned I will be contacted for cancellation within 7 working days, no call yet. Not surprised.

    Now I understand why they weren't ready to do anything within 14 days, cause that's the cancellation period. It is almost like a scam they are running, keeping customers waiting for 14 days for goodies and then say they don't have it in stock and will install it when available and they are still running the offer without having Carlo cameras in stock. I doubt that guard will come to my house in case of a real incident.

    I am highly dissatisfied with Verisure services, their sales team is so convincing but after sales it's almost like they don't care about you anymore. It's been only over a month since installation and I already have 3 invoices.

    Stay away at all cost, they will offer great service discounts but then leave you with heavy bills and invoices.


    By: Rohit Sharma06-05-2021
    Andrew Ellis08-05-2021

    Glad I read Rohit Sharmac review, I won't be contacting verisure for a quote and will go to ADT

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    2 cameras smoke detection

    I've had 14 months of hell with this company, firstly I couldn't up load the app, customer service tried themselves to resolve the issue but unfortunately they couldn't solve the issue, but they still take £39.99 every month, basically my home is not protected, I've raised these issues but still get the same answer that someone will phone you to get it sorted, am a valuable person who has cancer, and this company sold me equipment that is no use to me what so ever, I wouldn't recommend this company to anyone, please don't rely on them

    By: Amtaz Akhter 30-04-2021
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    2020

    I have been getting recurring problems with the trigger of my alarm and after several phone calls to Verisure outlining the problem, finally today a technician came in. This was the worst experience I have ever had. The technician was so incompetent, he was banging the alarm and cameras with a screw driver and walked all around the house complementing on my furniture but NEVER FIXED THE PROBLEM WITH THE ALARM. He left abruptly and when I said to him can you check to see if it works or let me check, he replied saying I have fixed it and left immediately. He never bothered checking anything he didn’t even know how to fix the problem because he kept making excuses but also never answered my questions. He was so incompetent it was unbelievable. I pay a monthly fee for this poor service!
    Utterly disappointed!!!!!

    By: Samia29-04-2021
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    FAQ

    Is Verisure Smart Alarms a trustworthy company?

    There are currently 78 customer review posted about Verisure Smart Alarms. On average, they received a star-grading of 5.2/10, with 47% of the reviewers indicating that they would buy from the brand again.

    What services or products do Verisure Smart Alarms offer?

    Verisure Smart Alarms is mainly active in the Services category, more specifically with Homeware, Electronics, House & Garden, Software Solutions.

    I have read all the reviews. What now?

    Did you get a positive impression from the reviews? If so, then you can place your order on the Verisure Smart Alarms website with confidence. If not you can find many other brands to read about on our website!