1pBroadband30 reviews
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Strange little billing glitch
reported the charges to my bank and gathered docs. Tip: monitor your statements during a move, keep receipts, makes life easier.
Got roped in by my sister
I wasn't sure at first — my sister swore by them, so I gave 1p broadband a try. Ordering was a bit clunky, I admit, but delivery was bang on time and the customer service actually sorted a couple of odd bits quickly. Bit sceptical initially, now pretty happy, and price seems fair enough.
Was braced for bother
I remember turning the new router on straight after installation — I was braced for trouble but it just worked. Browsing, streaming and large downloads felt snappy, the 200Mb/s is noticeable compared with my old line. Took out the 18‑month £27 plan and that steady price was reassuring. Only real annoyance is the phone queue to customer services, which can be a proper faff, but overall I'm pleased.
Stable line, shaky promises
I was on the fence before signing up. The price looked fine and the speed seemed enough, but the small print made me uneasy. In practice the broadband itself is okay. Few dropouts and generally steady. The real issues hit when I needed help or when bills arrived. Long waits on the phone, calls dropping. Staff were polite but couldn’t fix anything. Then the monthly charge crept up — more than the contract wording suggested. That nagging doubt I had? It didn’t go away. I’m slightly annoyed, to be honest. If you’re considering them, check your contract closely and monitor your first few invoices.
Not great, not the worst
I wouldn’t stick with them, though a few things were sorted after lots of faffing. When I signed up (after thinking it couldn’t be worse than VM02, which was a low bar) it became clear quickly that 1p Broadband is basically a Utility Warehouse franchise — lots of shouting about benefits, but the actual broadband, support and installs are handled by third parties. That means different teams, different phone numbers, opening hours that suit nobody. Over 22 months I had intermittent speeds, promises of minimum guarantees that weren’t met, and a bizarre run of calls where notes weren’t kept and everyone passed the buck. At one point they told me Openreach could attend for £120 — as if. Streaming was hit and miss; sometimes simple apps would buffer, which is annoying. To be fair, after pushing and chasing I did get someone who sorted a couple of issues and credited a bill, so it wasn’t all horrible. Still, I’m actively looking to move as soon as something better appears.
Halfway to the post office, surprised but relieved
I booked the switch, had a go‑live date, the transfer happened in the early hours and the new connection kicked in on time. Anyway, the £100 notice was for an “early termination fee” supposedly because of a minimum term that ended a few days after my final payment — which felt odd, given I’d made all 18 payments. I called them straight away (bit of a faff on hold, but not terrible) and after a chat they agreed to rescind it. A few days later the pending payment vanished and the money returned. So, not perfect — that surprise charge is annoying and they need to make that clearer — but credit where it’s due: they sorted it. Customer service could be quicker at the first point of contact, but they didn’t bury me in red tape. I told the mate who recommended them what happened and he appreciated the heads‑up. All in all I’m glad it worked out — reliable broadband, decent delivery of the switch, and friendly enough support once I escalated. Would try them again, just keeping an eye on dates next time.
Steady internet, messy paperwork — but I’d still recommend
I started with these lot about a year and a half ago, on a damp Tuesday if I'm honest, and I still remember the slightly excited, slightly wary feeling of plugging the router in for the first time. First impressions were good — easy signup, decent deal (£25 a month then) and calls that felt cheap enough. I was sceptical at first though, because you always are these days, aren’t you? “Too good to be true,” I told myself. Anyway, I stuck with them.
Signal speed exceeds expectations
The broadband service I got was really impressive. It was twice as fast as my old provider but cost the same. Getting it installed was easy, making the switch hassle-free. I'd definitely recommend this service to anyone in need of reliable and fast internet.
Fiber broadband
I've been on fiber broadband for a bit now and I gotta say, I'm really chuffed with how quick and reliable it is. I can watch movies in HD, video call without any delay, and even play online games without any annoying pauses. It's a big improvement from my old provider, that's for sure. If you're considering switching to fiber broadband, I'd definitely give it a thumbs up.
New customer, great deal, quick and reliable internet
I've just become a customer of this company and managed to grab a really good deal that's just right for me. I've been super happy with the internet service they offer - it's fast and reliable, which is exactly what I was after.
Broadband service setup
I changed to a new broadband provider when I moved to a new house because my old provider couldn't cover my new address. I picked this provider for broadband because I'd had good experiences with their mobile services for a while. I let them know when I was moving, and they got the broadband running on the moving day without any hitches. It's been a month since then, and everything's been going smoothly. I'm happy with the service overall.
Got cheap internet, thanks tech support!
The internet is really quick and I absolutely love it. The tech support team are like superheroes, they always come to my rescue whenever I have a problem with the internet. They answer the phone straight away and seem to know everything about internet stuff.
Router purchase
I've just bought a new router from this company and I have to admit, I'm really impressed. The setup was easy, the router is working perfectly, and it was a piece of cake to set up for all my devices. I've definitely noticed a speed boost compared to my old router, which is a major win for me. All in all, I'm happy with my purchase and I'd definitely suggest this company to anyone looking to upgrade their router.
Fibre broadband purchase
The fibre broadband service I got turned out to be a huge letdown. I've only had it for 3 days, and I've been dealing with non-stop buffering, along with that annoying blue circle popping up every now and then, along with messages telling me "something went wrong, please try again later." This is definitely not what I signed up for, as I was promised a reliable service. I really should have gone with a different provider like Now Broadband, since I never had these problems when I was with them. In the meantime, I had to resort to tethering my Giffgaff mobile, which gave me a much more stable and dependable connection for several devices for a good 3 weeks without a single drop.
Quick broadband installation
I was really pleased with how fast and easy it was to get my broadband set up. The whole process was straightforward and I learned a lot along the way. The broadband switched over when it was supposed to and I didn't have any problems. Everything's been going well so far.
Moving house internet transfer
I attempted to move my internet service to my new house, but the person I was chatting with in customer service disappeared after saying they'd be back in a minute. I was told I couldn't transfer my service and needed to cancel it and start a new account. I tried calling the number given several times, but couldn't get through. In the end, I was hit with a £112 cancellation fee. They did give me another number to call, but it didn't seem to be the right one. I'm really let down by the poor customer service and lack of communication.
Switching to a broadband service
I decided to go with this broadband provider because they don't raise their prices once you sign up, which is pretty rare these days. The whole process went really smoothly, even though I didn't have a phone line already set up. The service was up and running on schedule and has been really dependable ever since. I would definitely suggest giving them a try!
Fiber broadband installation
I had a few hiccups during the installation of my fiber broadband, but Open Reach sorted them out quickly and efficiently. The previous supplier had cut off the feed, but the Open Reach person fixed it in no time. The broadband is doing the job well, with an average download speed of 72.6 Mbps. I know I don't have access to full fibre in my area, so I'm happy with this speed for now. There were a couple of occasions when the broadband seemed to restart in the early hours, but it sorted itself out and hasn't happened again. Overall, I'm pretty happy with the service, although I'm not sure what will happen when BT changes the landline to internet. But for now, I'm pleased with everything.
Price comparison
I've just changed to this new broadband provider because my old one suddenly doubled their prices. I've not had any issues with the service yet, but I'm really hoping they don't start hiking up prices without giving anything extra in return. It's really annoying when companies prioritize making money over keeping their customers happy. I'll definitely be keeping a careful check on my bills to make sure they don't try pulling a fast one on me.
Broadband purchase
Had a bit of trouble at the start, but managed to sort things out and got everything working smoothly and quickly at a good price.
About 1pBroadband
Are you searching for an internet service provider that may help to run certain research online? Or you had a bad network with the previous one you have? The Internet services provider is a company that provides internet connectivity service to their users and 1pBroadband is one of such companies. However, you should read honest customer reviews about 1p Broadband to see what their other customers are saying about them before you patronize them.
About 1P Broadband
1P Broadband is reputed to be among UK's best value fibre broadband services with cheap calls, no price hikes and great customer service. 1P Broadband is located in the company, in Alton, Hampshire. They pride themselves in having over 20 years of experience providing landline, broadband and mobile services to thousands of satisfied customers. The company alleges that they like to keep things simple, choose their fast fibre service which delivers an average download speed of 38Mb/s, or their SuperFast 67Mb/s service for a small additional charge.
1P Broadband alleges that with highly competitive rates which include their landline rental charge, and calls from as little as 1p a minute, they offer great value. 1P Broadband also strives to provide a high level of customer service. Before broadband took off in the early 2000s, the company claims that people went online with a system called dial-up Internet, which effectively meant hooking up to their service provider through a very conventional telephone call. Broadband opines that when customers dial into the Internet in this way, what they were actually doing was using a modem and telephone line to make a semi-permanent connection into a much larger computer network according to their claims. Customer’s computer dial-in sent digital information down the telephone line to a modem at clients Internet service provider (ISP) and once clients modem was talking to the ISP's modem, their computer could use the ISP's computer to access other computers all over the Internet.
Products and services of 1pBroadband
1P Broadband is an online shop that offers the latest from top broadband hardware and software suppliers, distributors and service providers. The speeds offered by broadband local access services, such as cable modem and Microsoft Network (MSN) aim to provide a wide range of products and services to their customers.
1pBroadband Contact Information
1P Broadband can be contacted by customers on social media to be updated on the new products as well as the services of the company through Twitter, Pinterest, youtube and Instagram.
Compliments, complaints, and tips for 1pBroadband
If you have purchased any of the products offered by 1pBroadband in the past, let us know your thoughts about their products. Were you satisfied with the quality of products you paid for? How will you rate their customer service department on a scale of 1 to 10? Have you made a second purchase since you acquired their first products? Did you get the best experiences of your investment, as well as value for money after giving them a try? Maybe you have tips and ideas or reservations that you might want to posit? Would you endorse them to your friends and colleagues? If yes, please, let us know by leaving customer’s reviews of 1pBroadband here as your feedback will help prospective customers make a well-informed decision.
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Contact Information
Equinox House, 6 Oriel Court, Omega Business Park
GU34 2YT Alton
United Kingdom
Categories 1pBroadband
Telecom | Internet & Hosting Reviews & Experiences
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Last update: November 2025
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Review with most votes
Price comparison
I've just changed to this new broadband provider because my old one suddenly doubled their prices. I've not had any issues with the service yet, but I'm really ho... Read onBy: Isabella