Marshmallow - Overall Rating based on 27 reviews
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Car insurance
This is the worse experience I ever had with an insurance company in my life, although I have been driving for 11 years in 3 different countries.
Manipulative cheap tactics to make you cancel the policy.
They don't commit to the payment that they offered and then for no fair reason they increase the policy price without your approval and if you refused and cancelled you policy they charge you expensive cancellation fees , and they don't even commit to the fees they puplish , they charged me 128 pound for cancellation although they said the fees are 100 only.
They refused to accept NCD proof from another insurance company in UK also
Very cheap manipulative tactics.Renewal offer comparison
After I got my renewal offer, which turned out to be higher than I thought, I thought I should look into some other choices. I had a chat with Ziya and she was really helpful, giving me an offer that was just too good to say no to. Thanks to her, I'm now a happy customer who will stick around.
Easy and quick online purchase
My online shopping experience was brilliant from beginning to end. The website was really easy to use and I was happy to see that the price didn't change. I also received regular updates so I always knew what was happening.
Insurance problem resolved
I recently had a bit of a complex problem that was putting my insurance at risk for the future, but Zoell at the company managed to sort it out swiftly and effectively. Their knowledge and professionalism really saved me from what could have been a disaster, and I can't thank them enough for their quick help. I wouldn't think twice about telling others to use their services if they're dealing with a similar issue.
Renewed policy
I just renewed my policy with this company and I have to say, I was really impressed with the fair price they gave me. I'm so happy with the whole experience. It was all really easy and clear, and I liked how smooth everything went. Thanks for giving me such a good rate and great service.
Roadside assistance insurance renewal
I just renewed my roadside assistance insurance with this company, and I have to admit I was really impressed with the service I got. When I needed help on the road, the support team was quick and efficient, making sure I could get back to my day hassle-free. The automatic renewal was smooth, and I was pleasantly surprised by the reasonable price. Overall, I'm really happy with the service I received and the quality of the insurance policy from this company.
UK driving license added to app
I just wanted to say a big thank you to Teddy for all the help they gave me at this company. Teddy really went above and beyond to add my UK driving license to the app and make sure my insurance renewal went smoothly. Their help made everything so easy and quick. I would definitely suggest their services to anyone who needs help with insurance.
Insurance query resolution
I had a question about my insurance and Daisy from the customer support team sorted it out for me. She was really lovely and knew her stuff when helping me out. Daisy made sure all my concerns were dealt with quickly and effectively. I would definitely suggest her for any future customer service needs. Thanks a lot, Daisy, for your fantastic help!
Affordable insurance option
I just bought an insurance policy from this company, and I was really pleased with how cheap it was. They were definitely the cheapest option compared to other providers. I would definitely recommend them to anyone looking for a more affordable insurance option, especially if you've had difficulty getting insured by other companies.
Insuring new vehicle
We were so chuffed with the deal we got on our insurance! Dealing with this company was a total breeze. Everything went like clockwork from beginning to end. The prices they offered us were really competitive, and we're absolutely thrilled with what we ended up with. The service we got was first-rate, and we were well impressed with how quick and friendly the staff were. If you want an insurance process that's hassle-free, then this is definitely the company for you!
First-time customer experience
This was the first time I ordered from Marshmallow, and I have to say, I was pleasantly surprised by their customer service. It really feels like they put the customer first, which is quite rare these days. Back in the day, this used to be common, but now it's not so common. It's nice to see a company that still cares about their customers and goes above and beyond to make sure they have a good experience. Well done to Marshmallow for making a great first impression on me. Keep it up!
car insurance policy
Oh my goodness, I had such a terrible experience with this insurance company. They accused me of something that never even happened, it's outrageous. Even after sending someone to inspect my car and finding nothing wrong, they still haven't closed the case after 9 whole months. They claimed the cost was over £5000, can you believe it? I'm so frustrated and confused. I really expected them to resolve this much sooner. When I contacted them for answers, they just kept transferring me to different people and then put me in a 48-hour queue. It's so frustrating, why couldn't they have just helped me immediately? So annoying. Ended up finding a much better and cheaper insurance policy elsewhere, goodbye Marshmallow, you won't see any more of my money.
Policy review, price reduction
I asked to have my policy reviewed by one of the representatives, and I was really pleased with the result. They not only reviewed my policy quickly but also managed to lower the price for me. It was great to be treated so well and professionally. I was really happy with the service overall.
Insurance inquiry
Imani at Marshmallow was incredible with her quick response and support. She made me feel really confident to ask any questions and was so helpful. I would definitely recommend Marshmallow as a great insurance company.
Insurance purchase
I bought some insurance recently, and I thought the prices were good. The whole process went really smoothly. Also, the app they gave me was easy to use and really helpful, making everything very easy. I'm really happy with my purchase from this company overall.
Insurance purchase
The insurance I got was at a really good price, can't complain about that! Getting insured was easy peasy, which I liked. The service was fast and efficient, no problems at all when ordering. Delivery was quick too, can't fault it. All in all, I was happy with the whole experience at Marshmallow.
Policy chat with Gabby
I had a great chat with Gabby about my policy earlier. She was really good at her job and helped me a lot. But then I had to speak to someone else who didn't seem genuine and just made me feel like I was going in circles. It was annoying, to be honest!
Renewal insurance quote
"Yeah, I had to wait a few days and send loads of chat messages before anyone replied, but then Ziya was really helpful and sorted me out with a great new renewal deal. Thanks a lot, Ziya!"
Customer service experience
I wanted to share my recent experience at the store with you. I had the pleasure of speaking to a staff member, Mrs. Oral, who really impressed me. She was so knowledgeable, polite, and really paid attention to my needs. Not only did she give me all the information I was after, but she also made the whole thing easy and enjoyable. You can tell she takes pride in what she does and cares about making customers happy. I'm so grateful for her great service.
Ending car insurance
Dealing with Marshmallow was a total nightmare. I had to cancel my car insurance after selling my car, and it was a disaster. I tried to contact them through live chat, but no one replied. There was no way to speak to a real person for help. In the end, I had to contact the DVLA to cancel my insurance and lost £200. It was really annoying and totally unnecessary - this company is not worth the trouble.
Review with most votes
Car insurance
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