Marshmallow Reviews

: 26
88% Would buy here again

Most relevant positive review

  2024-06-01
Renewal offer comparison
After I got my renewal offer, which turned out to be higher than I thought, I thought I should lo...Read on
Evans

Most relevant negative review

  2024-01-17
Ending car insurance
Dealing with Marshmallow was a total nightmare. I had to cancel my car insurance after selling my...Read on
Elizabeth

Review with most votes

  2023-11-01
Car insurance
One of the worst insurance company in UK . At the time of claim they try to reject your claim by ...Read on
Saneesh

Reviews (26)

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    Car insurance renewal

    I've just renewed my car insurance and was so surprised to see that the price had gone up by a whopping 30%! I've been a loyal customer for a while, so I decided to get in touch with the company to see if they could sort something out. To my amazement, they got back to me really quickly. A guy called Teddy sorted out my details straight away and gave me a new quote at a much better price. What's more, he even managed to lower the excess amount I'd have to pay, which was a nice bonus. It's this kind of top-notch service that'll definitely make me stick with this company in the long run.


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    First-time customer experience

    This was the first time I ordered from Marshmallow, and I have to say, I was pleasantly surprised by their customer service. It really feels like they put the customer first, which is quite rare these days. Back in the day, this used to be common, but now it's not so common. It's nice to see a company that still cares about their customers and goes above and beyond to make sure they have a good experience. Well done to Marshmallow for making a great first impression on me. Keep it up!


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    Insuring new vehicle

    We were so chuffed with the deal we got on our insurance! Dealing with this company was a total breeze. Everything went like clockwork from beginning to end. The prices they offered us were really competitive, and we're absolutely thrilled with what we ended up with. The service we got was first-rate, and we were well impressed with how quick and friendly the staff were. If you want an insurance process that's hassle-free, then this is definitely the company for you!


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    Roadside assistance insurance renewal

    I just renewed my roadside assistance insurance with this company, and I have to admit I was really impressed with the service I got. When I needed help on the road, the support team was quick and efficient, making sure I could get back to my day hassle-free. The automatic renewal was smooth, and I was pleasantly surprised by the reasonable price. Overall, I'm really happy with the service I received and the quality of the insurance policy from this company.


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    Renewal offer comparison

    After I got my renewal offer, which turned out to be higher than I thought, I thought I should look into some other choices. I had a chat with Ziya and she was really helpful, giving me an offer that was just too good to say no to. Thanks to her, I'm now a happy customer who will stick around.


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    Easy and quick online purchase

    My online shopping experience was brilliant from beginning to end. The website was really easy to use and I was happy to see that the price didn't change. I also received regular updates so I always knew what was happening.


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    Customer service experience

    I wanted to share my recent experience at the store with you. I had the pleasure of speaking to a staff member, Mrs. Oral, who really impressed me. She was so knowledgeable, polite, and really paid attention to my needs. Not only did she give me all the information I was after, but she also made the whole thing easy and enjoyable. You can tell she takes pride in what she does and cares about making customers happy. I'm so grateful for her great service.


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    Insurance problem resolved

    I recently had a bit of a complex problem that was putting my insurance at risk for the future, but Zoell at the company managed to sort it out swiftly and effectively. Their knowledge and professionalism really saved me from what could have been a disaster, and I can't thank them enough for their quick help. I wouldn't think twice about telling others to use their services if they're dealing with a similar issue.


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    Fast insurance, cool service

    I absolutely love Marshmallow insurance! I needed insurance urgently and Marshmallow sorted me out in a jiffy. The process was really straightforward, I just had to provide a few bits of information and voilà, I was insured. The customer service was amazing too - they were really friendly and helpful. I felt like a valued customer. I will definitely be sticking with Marshmallow for all my insurance requirements in the future.


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    Insurance query resolution

    I had a question about my insurance and Daisy from the customer support team sorted it out for me. She was really lovely and knew her stuff when helping me out. Daisy made sure all my concerns were dealt with quickly and effectively. I would definitely suggest her for any future customer service needs. Thanks a lot, Daisy, for your fantastic help!


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    Renewed policy

    I just renewed my policy with this company and I have to say, I was really impressed with the fair price they gave me. I'm so happy with the whole experience. It was all really easy and clear, and I liked how smooth everything went. Thanks for giving me such a good rate and great service.


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    UK driving license added to app

    I just wanted to say a big thank you to Teddy for all the help they gave me at this company. Teddy really went above and beyond to add my UK driving license to the app and make sure my insurance renewal went smoothly. Their help made everything so easy and quick. I would definitely suggest their services to anyone who needs help with insurance.


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    Affordable insurance option

    I just bought an insurance policy from this company, and I was really pleased with how cheap it was. They were definitely the cheapest option compared to other providers. I would definitely recommend them to anyone looking for a more affordable insurance option, especially if you've had difficulty getting insured by other companies.


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    car insurance policy

    Oh my goodness, I had such a terrible experience with this insurance company. They accused me of something that never even happened, it's outrageous. Even after sending someone to inspect my car and finding nothing wrong, they still haven't closed the case after 9 whole months. They claimed the cost was over £5000, can you believe it? I'm so frustrated and confused. I really expected them to resolve this much sooner. When I contacted them for answers, they just kept transferring me to different people and then put me in a 48-hour queue. It's so frustrating, why couldn't they have just helped me immediately? So annoying. Ended up finding a much better and cheaper insurance policy elsewhere, goodbye Marshmallow, you won't see any more of my money.


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    Policy review, price reduction

    I asked to have my policy reviewed by one of the representatives, and I was really pleased with the result. They not only reviewed my policy quickly but also managed to lower the price for me. It was great to be treated so well and professionally. I was really happy with the service overall.


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    Insurance inquiry

    Imani at Marshmallow was incredible with her quick response and support. She made me feel really confident to ask any questions and was so helpful. I would definitely recommend Marshmallow as a great insurance company.


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    Insurance purchase

    I bought some insurance recently, and I thought the prices were good. The whole process went really smoothly. Also, the app they gave me was easy to use and really helpful, making everything very easy. I'm really happy with my purchase from this company overall.


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    Insurance purchase

    The insurance I got was at a really good price, can't complain about that! Getting insured was easy peasy, which I liked. The service was fast and efficient, no problems at all when ordering. Delivery was quick too, can't fault it. All in all, I was happy with the whole experience at Marshmallow.


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    Policy chat with Gabby

    I had a great chat with Gabby about my policy earlier. She was really good at her job and helped me a lot. But then I had to speak to someone else who didn't seem genuine and just made me feel like I was going in circles. It was annoying, to be honest!


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