Three Reviews
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Data network issues
I've had mostly good experiences with Three when it comes to customer service and pricing, but the data network is just terrible. It never seems to work properly in central Leeds or other busy spots, making it pretty much useless most of the time. I have a feeling they're prioritising traffic for Ookla Speedtest, which gives a false sense of decent speeds. I've tried different phones and even have their home broadband, but the problems with the network keep popping up. Sadly, my attempts to give feedback to Three directly haven't been helpful, so now I'm venting my frustrations out in the open.
Roaming policy
It's ridiculous that Three will disconnect you if you're away from the UK for over 2 months. Their rule doesn't make sense in today's digital world where people are always travelling or working abroad. They should realise that not everyone needs data 24/7, but still require voice calls, texts, or OTPs for important things. It's frustrating to see a lack of understanding and flexibility from a mobile network provider. I've been with them for more than 20 years, but this policy has me thinking about switching to a more up-to-date and customer-focused provider.
Mobile phone purchase
I have to admit, even though some people weren't impressed, I've always had a really great experience with the customer service team at this company. They're always quick, they know what they're talking about, and they genuinely help me sort out any problems I've had with my mobile phone purchase. I really value how professional and polite they are in every conversation.
BETTER SERVICE
I am UK residents and recently (3 months back) opted THREE....data service is ok ..internet and video support is quitesatishfied.
Mostly i visit HK( Hongkong)..and roaming did not effect speed..so i liked it
I can not ensure of other destinations as i hardly use to go anywhere..but as far as above description regarding UK and HK is concerned is quite good..Rip-off contract
This company is just the worst! Can you believe I signed up for a 24-month contract and when it finally finished, they wanted me to pay extra just to leave? It's just not right! The customer service is absolutely terrible - they're so rude and unhelpful.
Frustrating Customer Service Experience
I have been really let down by the customer service and support I got from this network. I was so excited to join, but the service has just not been up to scratch. Every time I have tried to sort out any problems, I've been faced with resistance and unhelpful behaviour. Even trying to talk to a manager has been a waste of time, despite all the calls and requests for assistance.
New phone
Buying a phone was a piece of cake, but if something goes wrong, you're in for a tough time trying to get help from customer service - they haven't got a clue what they're doing. It's an absolute nightmare trying to sort out any problems with them.
Contract issues
Oh my goodness, I can't believe the trouble I had with those contracts! They just kept taking money from my account for years, even though I didn't actually live at the address they were sending the bills to. And then they had the nerve to ask for more money for a phone that I hadn't even used in ages! The staff were really sneaky about their prices too, trying to make it seem cheaper than it really was. Not cool at all!
Insurance experience
I have to say, my experience with the insurance this company offers has been really disappointing. Working with SquareTrade has honestly been a complete nightmare. They took my money but when my phone got stolen, they didn't give me the coverage I needed. I had to put up with delays for months, loads of excuses, and in the end, they just rejected my claim. The level of dishonesty and bad service I had to deal with was not on at all.
Broadband service in TW19 area
Your broadband service in the TW19 area is terrible. I was fine with it before, but now I'm so frustrated with all the signal problems. It took you four months to even listen to my complaint, and all I got was a tiny £3 refund for five months of stress. I still have to stick with your service for now, but I can't wait to switch to a better network.
Ending contract with long-time mobile provider
I recently made the decision to end my contract with my long-standing mobile provider due to dissatisfaction with their offers and customer service. Despite being with them for over a decade, I faced issues with their lack of competitive deals and poor customer service. When I tried to switch to a PAYG plan, I was told I couldn't keep my number and needed to go through the hassle of getting a PAC code to move to another provider. This inconvenience led me to explore other options, like Giff Gaff and Lyca, which offer better deals, including free EU roaming up to 5gb.
Getting my final bill from my current provider was also a hassle, taking multiple attempts to get it sent, and then it arrived wrong as they tried to charge me an early termination fee despite saying I wouldn't have to pay if I switched using a PAC code after a certain date. I used to be happy with their deals and service, but now I'm disappointed and disheartened by what they offer. Their lack of competitive deals, like a £36.00 SIM only deal with a 36-month contract and no free EU DATA roaming unless extra handsets are bought, made me look for better options elsewhere.
Now I have a PAYG deal for under £10 per month, which really shows the huge difference in value and service. It's sad to see a once-respected mobile provider decline like this, and unless they improve significantly, I don't think they'll last in the market much longer.Two year contract
I'm really disappointed with the service I've been getting from this company. I thought I was signing up for a decent internet connection when I got into this two-year contract, but it's turned out to be a total nightmare. The download speed is painfully slow, so slow that I can't even use apps that need a half-decent connection. When I rang their technical support team to share my concerns, they owned up to the fact that the signal in my area is way below what they'd promised. Not only that, but they've only offered me a measly £4 discount on my monthly bill until they sort the issue out or until my contract's up. I've already got myself a SIM card from another network because I can't put up with this terrible service any longer.
frustrating bill payment process
My recent experience with this service provider has been really frustrating and disappointing. Trying to pay my bill has been so confusing and complicated. I'm currently six months pregnant, so the extra stress of having to talk to a person every time I need help with my bill is just too much. The customer service reps I've spoken with don't even speak English, which makes it even harder to get things sorted. They keep repeating themselves, so I can never make any progress. It's heartbreaking that I end up in tears during these calls because my concerns aren't being heard properly. It's just so sad that in this day and age, I can't manage my account online if I have more than one account. This old-fashioned system has only made me even more frustrated with this service.
Internet service experience
I was really disappointed with the internet service from this company. It was so slow and unreliable, it made it really hard to get things done online. I tried reaching out to customer service several times, but my problem was never fixed. All they did was make excuses and shift the blame. And getting the documentation I needed was just as difficult, as I had to keep following up before getting any help.
Broadband account assistance
I had a really annoying time trying to find my account number so I could log in online to make a payment. The live chat support wasn't much help and it took ages to finally get the info I needed. Every time I've contacted customer service, it's been slow and not very helpful. It's clear that there are big problems with their system, as nothing is easy. Also, I've had trouble talking to the customer service reps because they don't seem to speak English very well and struggle to understand what I'm asking.
Phone and plan
As a customer of this mobile provider, I've been really disappointed with the level of service I've received. I've tried to raise complaints through the app, but they've been ignored. It's really frustrating and just not on. When I've spoken to customer service, it's been below par and made me feel undervalued. I've also had problems with scammers and just don't feel like I can trust this company at all.
Review with most votes
Mobile service
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