75% Would buy here again

Most relevant positive review

  2024-05-16
broadband service
I was really impressed with the service I got from XLN. The staff were so helpful and polite, exp...Read on
sabrina

Most relevant negative review

  2024-03-24
Phone contract issues
I'm a new customer of XLN and I've had a really annoying time with their phone contract...Read on
Khan

Review with most votes

  2024-02-19
Sorted out account issues
I rang up and had a chat with a bloke called Daniel in the account management team. He was absolu...Read on
Charles

Reviews (20)

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    phone line and internet solutions

    Isn't it great when someone actually manages to solve your problems? Well, let me tell you how thrilled I was when the person at this company did exactly that! I was having a bit of bother with my phone line and internet, and this individual was so helpful. They didn't just hear me out, they actually provided a solution that did the trick. It's not often you come across customer service like this these days; I was well and truly impressed. Thank you for your fantastic assistance!


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    Business internet package

    I was in the process of setting up my business internet package, but I was encountering some difficulties. However, the customer service team was incredibly kind and understanding. They were very helpful and even offered to give me a call back to assist me further. It was really great! I felt like they genuinely wanted to help me, which made me feel really good inside. All in all, my experience with them was fantastic, and I would definitely recommend their service to my friends and family.


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    Broadband package purchase

    I recently got myself a new broadband package and had a few questions about the pricing. So, I gave customer service a ring and spoke with a guy called Daniel. I've got to say, Daniel was really quick to get what I was on about and had a really helpful and friendly attitude. He tried his best to sort out my questions based on the info I gave him, and I was grateful for how efficiently he dealt with everything.


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    Excellent customer service

    I had a great experience with the customer service team at XLN. They were really friendly, patient, and quick at sorting out my problem. I was really impressed with how professionally they dealt with everything, and they were always polite. I'm grateful for how fast they responded and how eager they were to help me as soon as possible. All in all, I was really pleased with the service I got from the XLN team.


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    broadband service

    I was really impressed with the service I got from XLN. The staff were so helpful and polite, explaining everything clearly and professionally. I felt like a valued customer and could tell they put in a lot of effort to make sure I had a good experience. The whole process was easy and quick, so I would definitely recommend XLN to anyone looking for similar services.


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    Got my Cloudvoice activated

    I was getting really annoyed trying to get through on the phone for 3 whole days, but thankfully Tom was really helpful and managed to activate my Cloudvoice. So grateful for Tom's assistance!


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    Telephone troubleshooting assistance

    I was actually quite impressed this time. Usually I have to wait ages on the phone, but this time it was only 40 minutes, which wasn't too bad at all. Jamal really knew his stuff and managed to sort out my phone problem easily. It was such a nice change from the usual customer service experiences I've had. I left the call feeling well looked after and grateful for the help.


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    Phone line setup assistance

    The service I got from Forlan at XLN was top-notch. He really knew his stuff and made sure that everything went smoothly when setting up my phone line. Even when there were problems, he stayed cool and professional, sorting things out quickly and giving me guidance. Forlan really cares about making customers happy and shows how great customer service should be done at the company.


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    Sorted out account issues

    I rang up and had a chat with a bloke called Daniel in the account management team. He was absolutely brilliant, words can't even describe how much he sorted me out. He sorted everything for me and I'm chuffed I reached out to him. Every company needs a Daniel on board. Daniel, you're a superstar 🌟 cheers mate, I'm truly grateful. Keep up the great work xxx


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    Router setup help

    I got in touch with you lot to get some assistance setting up my third-party router, and I have to say, Ryan was fantastic! He was really polite and professional, and he made the whole thing a piece of cake. He even rang me back when the call got disconnected to make sure everything was sorted out. I've never had such great service before, it was really top-notch!


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    Hotline help

    I just wanted to say that the person who answered my call was really cool! He listened to my problems and helped me quickly! He was really nice to me and I felt good talking to him. Thanks a lot!


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    My problem

    The folks at my place have been having issues with the service for ages, but no one bothered to do anything about it until today when they finally decided to take action and try to sort it out. It's frustrating because we've been getting charged for a service that we weren't even receiving!


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    Phone contract issues

    I'm a new customer of XLN and I've had a really annoying time with their phone contract services. I signed up in April, got everything sorted for May, but our phones just wouldn't work. We tried getting in touch with XLN loads of times, but every time we were just told a technician would call us back soon. Well, hours went by and we were still waiting with no solution in sight. It was a real pain for our small business because we really need our phones to work properly for us to do our job.


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    Phone line issue resolved

    Simon was so helpful and sorted out my problem with the phone line really quickly. I was really impressed with his knowledge and how fast he was able to fix it. Thanks a lot for all your help!


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    Digital phone line purchase

    XLN's customer service and product quality is just awful. My experience with them has been absolutely terrible. If you don't mind being talked to rudely and treated badly, then XLN is the company for you. Their customer service reps are not only dismissive and haughty, but also very misinformed. It seems like they enjoy making customers feel insignificant. It's really surprising how they are still in business with such terrible service standards.


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    Quick replacement and helpful support

    The customer service team were really helpful when I had problems with my device. They quickly sent out a replacement and gave me clear instructions on how to fix the issue. Although there was a bit of a wait to get my services working again, the technical support team were fast to help and made sure everything was sorted.


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    Business broadband subscription

    This company and their online platform are a complete disaster. I decided to get a business broadband subscription, and it was a nightmare from the beginning. The customer service was terrible, they were no help at all when I asked for assistance. I won't be using this company again, and I definitely wouldn't recommend it to anyone.


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    Quick call to book engineer for moving premises

    I phoned to schedule an engineer for when we move to our new house, and it was so fast! I only had to talk to one person and they sorted everything out for me. They provided me with all the details I needed, and it was really simple to follow. I'm feeling really confident about our move now!


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    Resolving billing issues

    I had a bit of trouble with my bill not long ago, but I was really pleased with how well the customer service team handled it. The guy on the phone listened to my concerns and told me exactly how he was going to sort everything out. It's nice to see a company that genuinely values their customers and makes sure they're happy in the end.


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