StudentUniverse Reviews

: 20
80% Would buy here again

Most relevant positive review

  2024-06-03
Cheap travel deals for student
As a student trying to save some cash while planning my travels, I wasn't sure about using t...Read on
A. Ellis

Most relevant negative review

  2024-02-28
Delayed boarding due to car pr
I've been using this service for ages and never really had any issues with it until recently...Read on
elliot

Review with most votes

  2023-12-22
Flight booking experience
I had a pretty good experience when booking flights through this website. The prices were really ...Read on
Lucas

Reviews (20)

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    Flight booking experience

    I had a pretty good experience when booking flights through this website. The prices were really competitive and much cheaper than other sites. However, I did have some problems with the automated emails they sent out whenever there were little changes to my booking. This meant I had to ring their customer service, which was in Indonesia, and I was on hold for what felt like ages for things that could have been sorted out quicker. Also, because I was booking flights for someone else, I had to keep giving written permission to speak on their behalf, which got a bit annoying. Despite these little issues, I was happy with how easy it was to book flights on this website.


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    Easy booking process

    I managed to find the best deal using a price comparison site, and the whole process went really smoothly with no problems at all. The website was really easy to use, and I could add on extra flight options without any trouble. I got instant confirmation emails and my actual ticket arrived the very next day. Whenever I had a question, I got a quick response from a real person. All in all, it was a fantastic experience and I'm so excited for my trip to Asia in August!


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    Cheap travel deals for students

    As a student trying to save some cash while planning my travels, I wasn't sure about using this platform at first. But when I saw the really good prices on Kayak, I thought I'd give it a go. And you know what? I was actually quite impressed by how easy it was to book and how accurate all my details were. The site has some awesome deals for students who want to keep their costs down while exploring. I reckon I'd tell my mates at uni to check it out for sure.


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    Booked flight without baggage allowance

    I made a mistake and booked a flight without any baggage allowance (oops). I soon realised my error and gave them a call. Thankfully, I was put through to a very helpful lady who was really kind and understanding. She cancelled my booking without any additional charges, phew! I've heard some terrible stories about other companies, but this one was easy. Their customer service is excellent and I will certainly be a returning customer.


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    Quick Etihad flight booking

    I was a bit wary at first because of some bad reviews, but StudentUniverse actually had some really good prices for Etihad flights. Other websites were charging double the price, but StudentUniverse's prices stayed low. I took a chance and booked my tickets, and the flight was good. The customer service might not be the best, but I was happy overall and will probably use them again for my next trip.


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    Buying ticket with my own card

    I bought a ticket using my own card, but then they told me the information didn't match, so we had to cancel the ticket. It was ridiculous and such a waste of time.


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    Booking issue, but resolved quickly

    The prices were definitely better than other places I looked at, but I had a bit of an issue with the dates on my booking. Somehow, the system changed them, which really stressed me out. Luckily, when I got in touch with customer service, they sorted it out quickly and reissued my tickets for the right dates. I'm grateful that the company took responsibility for the mistake and didn't make it difficult for me to get it fixed.


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    Last-minute booking

    I needed to book a flight at the last minute and by chance found this website. Booking my flight was a piece of cake, the process was so simple and easy to follow. I managed to nab a great deal in no time at all and found the website really easy to use. Everything went off without a hitch and I got all the info I needed straight away. All in all, I was really impressed with how smooth and stress-free the whole experience was.


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    Last-minute flight change

    I booked my flight for the wrong day by mistake, but when I got to check-in and found out I needed to be in the USA a day earlier because my mum was really ill, StudentUniverse and the airline sorted me out with a new flight for the right day without charging me extra. It was so incredible how they helped me out when I really needed it, proving that genuine people can really make a positive impact when they truly care.


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    Ticket booking

    I've just booked a flight with this company and everything seemed fine at first. But then I realised I'd made a mistake with my booking and needed to cancel it. Even though there was a cancellation fee, as my flight wasn't for a few months yet, the customer service team kindly agreed to waive the fee as a one-off gesture. I really appreciate their understanding and help in sorting out the problem.


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    Cheap ticket, great service, will come back

    I discovered this website by chance when I found a good price. So I decided to give it a shot, and I'm really pleased that I did. They made sure to keep me informed about the details of my trip, so I'll definitely be using this website again in the future if I get the chance.


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    Online booking experience

    My most recent online booking was really easy and stress-free. I managed to find a great deal that was within my budget, with no extra costs or false claims. It only took me a few minutes to complete the whole thing and my booking was quickly confirmed. I'll definitely be using this service again soon.


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    Flight booking

    I recently booked a flight using this platform, and I have to say, I was really impressed with the prices. It was my first time trying it out, and I found it all really easy to use. I did have a little trouble with my debit card at first when it came to payment, but luckily I managed to switch to my credit card and everything went through without a hitch.


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    Delayed boarding due to car problems

    I've been using this service for ages and never really had any issues with it until recently. I had some car troubles that made me cut it a bit close to my flight. And, as luck would have it, I couldn't get my luggage sorted in time and I ended up missing my flight. It was a nightmare, being stuck at the airport with no way to go.


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    Quick and detailed responses

    I was a little concerned about using a specific airline because of the language difference, but you provided me with all the information I required. Thank you! I would definitely suggest you to my friends and will use your service again in the future.


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    Simple and cost-effective booking

    Booking my flight through the website was so easy. I loved how many flight options there were to pick from, making it simple to find the perfect itinerary for my trip. The prices were actually cheaper than on other travel websites, saving me some money. All in all, a great booking experience that I would definitely suggest to others.


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    Flight ticket purchase

    I had a really bad experience with StudentUniverse. I bought a flight ticket and quick as a flash, got an email saying it had been cancelled. They said I'd get a refund of around 230 dollars within a week, but it took 11 days and still no sign of it. I had to scramble to find money for another ticket, which was a right pain.


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    Flight booking for holiday with friends

    My friends and I were buzzing to book our holiday flights, but our experience with this company was an absolute nightmare. We had booked two flights, but out of nowhere, one of them got cancelled, and to top it off, the company wanted my photo ID and signature. I've travelled quite a bit and never had to go through all that just to confirm a booking. Needless to say, I'm really let down and wish I hadn't used their services. Now I have to go through the pain of rebooking, but one thing's for sure - I won't be using their services ever again.


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    Flight ticket purchase

    I recently bought a plane ticket from this company. The customer service was really good, but I felt like there wasn't enough info about my flight or ticket. It could definitely be better.


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