Bed Kingdom Reviews

Bunk bed

Purchased a bunk bed. Tried putting it up but clearly pre-used and/or returned. Screws loose in packaging damaging the wood. Couldn't put it together - they had sent two duplicate boxes and missed another box (4 boxes). They would not pick it up and replace it. Wanted us to figure out which pieces were duplicates (out of hundreds of pieces of wood and screws) and return those alone in order for to receive the missing box. They would not swap because it was pre used either, they only wanted us to do that. Had to get a refund and return it which was a pain in itself as they make you jump through loads of hoops to return it... pictures, proof, then they want to take it and check it before they issue the refund. So pre used and not new, and you don't get what you purchase - a complete bunk bed. Paid hundreds for some pieces of a pre owned bed. Their customer service was terrible all I wanted was them to take it and deliver the bed I had purchased, I had to ask them so many times and they just refused. Wanting me to figure out duplicates and give those back only for me to get the missing pieces and keep all I had received even though it was used. Absolute nightmare. Can only think it's a scam it's so bad.