Bed Kingdom - Overall Rating based on 22 reviews
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Child's bed with built-in shelving units and trundle
I bought a bed with shelving units, two mattresses, and a trundle. But when it arrived, I got 2 trundles instead of 1 and only 1 mattress. Putting the bed together took longer than I thought because some screws were missing. Plus, the trundle doesn't fit under the bed like they said it would, so I'll have to make some adjustments. The customer service team was quite helpful in sorting out the missing items, but honestly, it was not a great experience overall.
King-size bed frame and mattress
The delivery men were really rude and not helpful at all when they were trying to bring the mattress upstairs. It felt like they just couldn't be bothered to do their job properly. I'm a paying customer, so I think I should get a certain level of service, but their attitude was just totally unacceptable. It's a shame that they didn't offer to help move the mattress to where I wanted it, especially since it's part of the delivery service. Their lack of assistance really left a bad impression on me and kind of spoiled the whole experience of buying from this company.
Midi sleeper and premium sprung mattress in grey
I've just bought a grey midi sleeper together with a top-notch sprung mattress. The delivery was surprisingly quick, and the items were well packed. The bed is really solid and easy to put together, and the mattress is delightfully thick and very comfy to sleep on.
Bed purchase for daughters
Ordering online was such a nightmare, so I thought I'd give their customer service a quick call. Luckily, the person who picked up actually knew what they were doing and managed to sort out my order. Changing the delivery date was a breeze, unlike the hassle of ordering online in the first place. I was really happy when they gave me a 3-hour window for delivery, and even more so when they called me just before arriving. Putting the bed together was simple, and my daughters absolutely love it!
Bunk bed with pull out - rubbish!
I bought a bunk bed with an additional pull-out bed for my siblings but it turned out to be a complete nightmare. The wood was so flimsy that it started cracking as soon as we started putting it together. When I asked for a refund, they only replaced the broken parts, making the bed even less sturdy. It might look good from a distance, but if you look closer, it's a disaster waiting to happen. The pull-out bed didn't even last for one use before falling apart. The quality is absolutely awful, and it's hard to believe I'm still stuck paying for this disaster.
Table purchase for new home
I've just bought a table for my new place and I am really impressed with it, the quality is top-notch and the value for money is great. The table has exceeded my expectations in every aspect - it looks really posh and I believe it will stand the test of time. I was pleasantly surprised by how affordable it was for such a high-quality item. The whole process, from ordering to delivery, was really enjoyable. Ordering was easy and straightforward, and the delivery was surprisingly quick. I would definitely recommend both the table and the company for their reliable service.
Spare mattress for guests
I recently bought a spare mattress for when guests come over, and it turned out to be just what I was looking for. It's nice and thin, so it's easy to store under the bed when it's not being used, but it's still comfortable enough for guests to get a good night's sleep on. Just a heads up, continental single beds are a bit longer than standard UK singles, so make sure to keep that in mind when you're buying one. The delivery was speedy and the mattress was exactly as I expected - no surprises there. All in all, I'm really happy with the quality of the mattress, especially considering the price.
Sofa purchase
I purchased a sofa back in March and was told it would arrive within 14 days. However, it's been over two months now and I still haven't received it! I'm absolutely fuming at this dodgy company!
Triple sleeper bed for kids
Oh wow! We recently got a triple sleeper bed for my siblings and it's absolutely amazing! The quality is top-notch, really strong and sturdy. My siblings love it, honestly it's the best bed we've ever had.
Two beds for girls' rooms
I bought two beds for my daughters' rooms from this shop recently. They arrived the next day, which was great. But when I put one of the beds together, I saw a split in the side bar. I emailed customer service and Lawrence got back to me quick to sort it out. He organised a replacement part to be sent out for next day delivery. I'm happy with the service and the quality of the beds overall.
Mattress
I bought a mattress from this shop not long ago and I have to say, I'm pretty pleased with how it all went. The mattress was a little firmer than I thought it would be, but it's actually really good quality. I liked that they kept me informed about the delivery and even gave me a specific time when it would arrive. The delivery guys were really nice and quick, which made everything go smoothly. Both my son and I are happy with the new mattress.
Bunk bed purchase
I got this bunk bed, and let me tell you, it was dead easy to put together. My mum and dad didn't even argue once while building it, which is like a miracle, believe me. The best part is that me and my siblings love it so much already. We've had so much fun making dens, having sleepovers with snacks, and watching our favourite movies. It's like our own little clubhouse, and I give it a 10 out of 10 for sure!
Lovely children's bed
I was really excited to buy a lovely children's bed from here that had great storage space and wasn't too high. The quality was good and I was pleased with my purchase.
Cabin bed purchase
I bought a cabin bed from the store recently and I must say, I'm quite happy with how it all went. The bed I received was top-notch quality and matched the description perfectly. However, there was a bit of a wait for the original bed I ordered to be delivered. Nevertheless, the customer service team were really helpful and sorted it all out by sending me a replacement bed without delay.
Mattress purchase
My recent experience with Bed Kingdom hasn't been great. I bought a new mattress from them but it turned out to be the wrong size. When I got in touch with customer service, they said they didn't have the right one in stock and wouldn't for another 5 weeks. As if that wasn't bad enough, when I asked them to collect the incorrect mattress, they said it was up to me to donate it to charity. What a way to pass the buck! Despite all this, I decided to keep the mattress and give it a chance. But after using the Noomi Bamboo Pocket Sprung mattress for almost a year, it's still as firm as it was on day one. It's so uncomfortable that getting a good night's sleep on it feels almost impossible.
Triple bunk bed purchase
I bought a triple bunk bed from this shop not long ago and I must say I'm really pleased. The bed was delivered pretty quickly and putting it together was straightforward. The bed itself is really strong and well-made, I'm very happy with it. I would definitely recommend both the bed and the shop to others.
My new bed
I got my new bed quite quickly and it's really great quality. The instructions were really easy to follow as well. I absolutely love my new bed!
Children's bed
I recently bought a bed for my kids from this company and I must say, the quality was excellent. The instructions were really clear which made putting it together a piece of cake. They even labelled and separated all the parts, which made finding everything super easy. The delivery was fast and they kept in touch about it really well. My kids are over the moon with their new bed! I would definitely recommend this company to anyone in need of good quality children's furniture.
Bunk bed
Purchased a bunk bed. Tried putting it up but clearly pre-used and/or returned. Screws loose in packaging damaging the wood. Couldn't put it together - they had sent two duplicate boxes and missed another box (4 boxes). They would not pick it up and replace it. Wanted us to figure out which pieces were duplicates (out of hundreds of pieces of wood and screws) and return those alone in order for to receive the missing box. They would not swap because it was pre used either, they only wanted us to do that. Had to get a refund and return it which was a pain in itself as they make you jump through loads of hoops to return it... pictures, proof, then they want to take it and check it before they issue the refund. So pre used and not new, and you don't get what you purchase - a complete bunk bed. Paid hundreds for some pieces of a pre owned bed. Their customer service was terrible all I wanted was them to take it and deliver the bed I had purchased, I had to ask them so many times and they just refused. Wanting me to figure out duplicates and give those back only for me to get the missing pieces and keep all I had received even though it was used. Absolute nightmare. Can only think it's a scam it's so bad.
Bed frame purchase
I recently bought a bed frame from this company and was disappointed to find a few screws missing when I tried to put it together. So, I got in touch with their customer service team and they quickly sorted it out by sending the missing screws to my home the next day. I was really impressed with how fast they reacted and solved the problem. The bed frame is actually really good quality and I'm happy with my purchase.
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Review with most votes
Bed quality, assembly difficul
I bought a bed from this shop not long ago, and although the quality is decent, I was a bit let down to see that the paint had been scraped off in a few spots - not great. Putti... Read onBy: daniel