Izabel London - Overall Rating based on 20 reviews
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Returned items not refunded
I returned my items on the 7th of April with the label they provided me. According to the tracking, it was delivered on the 11th of April. However, on the 21st of April, they are still claiming they haven't received it and are refusing to refund me. It's a complete mess. I might have to file a complaint with PayPal.
Faulty item and sizing issue
I recently bought something from this company and unfortunately, one of the items was faulty. I sent an email to their customer service straight away, but I haven't heard back from them yet, which is disappointing. On top of that, I got two jumpers that were meant to be the same size, but one was clearly bigger than the other. I reached out to customer service for help with this too, but again, no response. It's frustrating when you're trying to sort out problems with their products and they don't reply promptly. I did receive an email about a different item I bought, but my issues with the faulty item and size difference haven't been addressed.
Clothing items
I had a really good experience with the customer service team at this shop recently. I had a problem with the returns section on their website, but the staff were really helpful and sorted it out quickly. The clothes I bought were great quality, like always, but one thing didn't fit me so I had to send it back. Overall, I'm happy with the service I got from the company.
Misleading Ugg footwear purchase
I got tricked by their dodgy adverts for Ugg shoes and got sent completely the wrong ones. I've emailed them but had no reply yet. It's been a total waste of money and I really recommend not buying from them. Tell your mates and fam to steer clear and not make the same error.
First time ordering a coat
As someone who's new to this store, I bought a coat recently that I quite liked, but it turned out to be too big for me. The packaging was great, and sending it back was a breeze, all thanks to the Royal Mail label they provided. Now I'm just waiting for my refund, hoping it won't take ages. I'm definitely thinking of getting the same coat in a smaller size because I really liked how everything went.
Great quality clothes, reasonable prices
I'm always impressed by this brand - they offer great value for money. The return process is so easy, there's no need to worry about having a printer at home. The quick and hassle-free returns make me want to come back as a customer again and again. I will definitely be shopping here in the future.
Clothing items
I would recommend that anyone thinking of buying something really takes the time to check out the feedback first. When I wanted a refund, it took ages and the customer service team weren't much help - they just said I had to wait 20 days with no reason why. Lots of other reviews mentioned problems getting refunds too. On the other hand, shops like Next give refunds quickly and smoothly, which is much better for customers. It's strange that a company in South Wales would make people wait so long for their money back.
Izabel clothing, true to size, comfortable, funky, affordable
I've been a loyal customer of Izabel clothing for ages, started off buying from the shops, then I found their website. Izabel's clothes always fit well, feel comfy, and have a cool style that I'm really into. Their range is fun, smart, unique, and, most importantly, affordable. I like that their clothes are actually wearable, unlike some of those high street brands that are tiny, uncomfortable, and way too pricey. Their website is easy to use, so it's simple to find what you want and place your order. Delivery is always quick and I find it handy that they include a return label in the package. All in all, I'm a big fan of Izabel clothing and I'll definitely keep adding their stylish pieces to my wardrobe.
Love the clothes, multiple purchases, excellent customer service
As someone who keeps coming back to this brand, I just have to say how much I adore their clothes. The top I've got in a few different colours has become a key piece in my wardrobe. There was a little mix-up with an order recently because of a new member of staff slipping up, but the customer service team at the company sorted it out super quickly and efficiently, fixing the problem in just an hour. I'm really impressed by how much they care about making sure customers are happy. Thanks a lot for the amazing service.
Chic outfits
I came across this company during lockdown and I'm really happy I did. The clothes are just gorgeous and the quality is top-notch. They have a great range from chic outfits to casual wear. The service is brilliant, orders came quickly and I was promptly informed when I needed to return an item because of size problems. Returning the item was easy and hassle-free, and I got a quick refund. The uniqueness of the clothes is what makes this company stand out. I highly recommend giving them a look!
Floral dress in wrong colour and another dress too small
I've just bought two dresses from this online shop. I saw them on the website and really liked them. The first one was a floral design that seemed pink online, but it turned out to be beige when it arrived. Beige doesn't look good on me, so I had to send it back. The second dress was nice too, but unfortunately, it was too small for me. Even though I had to return both of them, I have to say the customer service was really good. They dealt with my refunds promptly and efficiently, which I was really happy about.
Flattering clothes, decent prices, good quality
I was really pleased with the stuff I got from this brand. The clothes were a great fit and looked good on me, which is a refreshing change from other high street stores where things can be too big or just not flattering. The prices were fair for the quality, and I liked the different styles they had to offer. The materials used were nice and felt good against my skin. The delivery was fast and hassle-free, all in all a really positive shopping experience.
Good fit, quality, easy delivery and return, excellent Customer Care
I recently bought some dresses from this shop, and I have to say I was really impressed with how well they fit and the quality. The dresses I picked out were just like they were described and fit me perfectly. Although the material wasn't quite what I was expecting, so I decided to send them back. But still, I thought the quality and fit were great, especially for the price. The delivery and return process were both really easy, which made it a smooth experience for me. I was really happy with the customer service too, as they processed my refund quickly and without any issues. Overall, I think this shop provides top-notch customer service and I would definitely consider shopping with them again in the future.
My recent customer service experience
I had a problem with something I bought recently, and I have to say, the customer service team I spoke to were absolutely fantastic. They were really understanding and did everything they could to help me out, keeping me in the loop the whole time. I can't thank them enough for how well they handled everything and how quickly they sorted out my issue. Honestly, it was probably one of the best experiences with customer service I've had in ages.
Clothing purchase
I recently bought some clothes from this company and I had a really good experience. It was easy to place my order and I could easily find all the items I wanted. The website was easy to use and it didn't take long to check out.
Jumper in a size down
I bought a jumper in a smaller size because I've had issues with the sizing not being consistent before. The delivery was really quick, which was nice. But when I tried to order another jumper for my daughter, it was a bit of a nightmare. I tried to get a size 8 with next day delivery before 4pm. I managed to place the order just in time and even got confirmation that it was on its way. But then out of nowhere, I got a refund notice saying that the size was out of stock. It took ages for the money to be refunded to my bank account, which was really inconvenient and frustrating.
Dresses and tops
I recently stumbled upon Izabel London, a fantastic find after shopping at the department store for years. Their website offers a wide range of stylish dresses and tops, all with great designs that fit well and true to size. I've made several orders and have always been impressed with the quality of their products. The prices are reasonable for the high quality, making it excellent value for money. Plus, their delivery is fast and the returns policy is hassle-free, making the whole shopping experience even better. I would definitely recommend Izabel London to anyone on the lookout for trendy and affordable clothing choices.
Fab clothes, but not trustworthy 🤔
The clothes on this website looked really nice, but I had a weird feeling about them. All the reviews seemed fake and it made me worry about actually ordering something. Thankfully, I found sites like Trustpilot that revealed the truth about their terrible customer service and return policy. I'm relieved that I checked before making a purchase!
Izabel London Mustard pockets fur coat MUSTARD M
Ordered this item on the 30th of March via Debenham. I have received all other items from other brands, unfortunately not received the coat from your brand to date. No explanation for the delay, just not a word.
Please send me an email of information or something. Will shop again if you improve your services!!!!!!perfect
i bought pencil skirt and some dresses as my office wants to change the dress. I am happy that the size is a perfect fit. they deliver my order before than i was expected. no just that the quality is good and rate is cheaper
Review with most votes
perfect
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