Kiddies Kingdom61 reviews
This score is based on 61 genuine reviews submitted via BritainReviews since 2019.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.The foam I cannot unsee
Oddly, the first thing I noticed once everything was fitted was not the lovely Peach Pink colour my daughter had picked, but a strip of polystyrene showing through at the sides. I had first come across the Solution T i-Fix after a friend mentioned it in our local parents’ group, and the safety reviews looked very reassuring. It is not a cheap seat, so I felt fairly confident ordering it from Kiddies Kingdom. Delivery itself was quick and the excitement in our house was real for about ten minutes. Once installed, though, the material on the left-hand side looked as if it had pulled away from the frame. The foam underneath was visible on both sides, but much more obvious on the left. You can see it without really looking for it, which is the frustrating part.
A car seat is not something you can simply wait on
The frustrating part is that the seat barely got as far as the car. We unpacked the Joie i-Spin on Saturday and tried fitting it straight away, but the 360 base clearly was not working properly. It would not operate as it should, and it did not feel safe to keep trying. A relative has the same seat, bought from the same retailer last year, so we asked them to have a look. They agreed there was something wrong with the base, not just us missing a step in the instructions. Because it was the weekend, I had to wait until Monday to contact customer services. They asked for photos, videos and the serial number, which was fair enough, and I sent everything over immediately. After that, though, it became a lot less reasonable. I rang for an update and was first told to allow 24 hours. After around 30 hours, I was then told it could take up to 72 hours for the investigation team to respond. That might be normal procedure for some products, but this is a baby car seat. We need one every day, and now we are left without a usable seat while they decide whether an obviously faulty item is faulty. They have replacements in stock, so I do not understand why one cannot be sent out while the faulty base is returned or checked. I also asked to speak to a manager and was told that was not possible. I requested the complaints email address and was told it would be emailed over, but several hours later it still had not arrived. The whole process feels unnecessarily slow for a safety item. If you need a car seat urgently, bear this in mind.
Obaby Electric Recliner
Just to add first Kiddies Kingdom tried deleting my review so goes to show why they have more positive than negative reviews on here!
Literally never turned up. Ordered 11/09 with 5-10 working days for delivery, estimated 23/09. Just before 23rd recieved an email saying it's been pushed to 29/09. Then saw delivery date on order information page was updated to 02/10 (without being notified of this). Reached out to customer service asking if it will ever actually be delivered, never heard back from them so cancelled the order. Waited 3 weeks for nothing. (Ordered the same product for £50 cheaper from another retailer, which was despatched 12 hours after ordering and delivered 2 days later!)Cybex Solution T i-Fix car seat
I had not spent much time reading this company’s negative reviews before ordering. Having now gone through them in detail, I’m struck by how many describe difficulties with returns and refunds. Unfortunately, my own experience followed a similar pattern.
I purchased a Cybex Solution T i-Fix car seat. The item did not arrive on either of the first two estimated delivery dates. When I contacted customer services, I was initially told there was a stock shortage and that my order would be cancelled. Minutes later, however, I was told that a shipment from the supplier had just arrived and that the item would be dispatched to me. Given the timing of these communications, I found the explanation difficult to reconcile and it naturally raised questions in my mind about the handling history of the item supplied.
When the seat arrived, it was not in original manufacturer packaging. Instead, it had been repackaged into a large box for a different product with no obvious internal protection to prevent movement during transit. I also found a hair embedded in the fabric of the seat.
Kiddies Kingdom advised that the original manufacturer packaging had been damaged before dispatch and that the item had therefore been repackaged. Although the seat appeared unused, I was not comfortable accepting a child safety product that had been supplied in this condition. I personally questioned whether I might have been sold ex-display stock despite ordering a brand-new item.
I requested a refund and collection. Kiddies Kingdom treated this as a ‘change of mind’ return and would not arrange home collection without an additional charge. After a lengthy exchange of emails, I ultimately paid for collection and agreed to exchange the seat for a different model.
I found the communication condescending, and I found the suggestion that this was merely a ‘change of mind’ return insulting.
Although the replacement seat was also delayed, it was in original manufacturer packaging and was what I would have expected to receive in the first place.
My concern is not with the replacement, but with the way the original item was supplied and the difficulty I experienced trying to resolve the matter.
Given my concerns regarding the way the original item was supplied, I have raised the matter with both Trading Standards and Cybex. As a subscriber, I have also raised concerns with Which? regarding what appears to be a grey area of consumer protection. Although the product Kiddies Kingdom supplied did not appear obviously faulty, this retailer still expected me to accept a child safety product supplied in a condition and presentation that I considered unacceptable.
I will never purchase from Kiddies Kingdom again.Mountain Buggy
I’m very disappointed with my experience at Kiddies Kingdom. After receiving damaged goods, they refused a refund and only offered a credit note. I used that credit note to reorder, but now that order is being continuously delayed. It’s been incredibly difficult managing a newborn and toddler without the pram I paid for. I'm sharing this to warn other parents—they do not seem to prioritize the needs of families when things go wrong.
Finally here
Halfway through a busy morning, I rang about the delayed pushchair — customer service actually sorted it, apologised, delivered next day; I've used it daily for errands and I'm fairly relieved.
Proper relief
Needed this for my sore back during a move; when they actually sorted it, I was properly relieved.
Good, with a quirk
Honestly, it's worth it — a bit pricey, but great for daily school runs and park walks; surprised how light it is, though the hood squeaks sometimes.
Unexpected morning find
Ran in this morning and they had the pushchair I'd been hunting for. Staff were genuinely helpful, kids had toys to play with, and collection/delivery was quick — ring before you go.
Light twin win
Loved it, light and steers one-handed, cosy seats, not flawless but solid, much better than old bulky buggy.
Saw it at my mate's
Spotted this at a mate's flat and told my sister about it. Delivery was ages—arrived well over a week late—but customer service apologised and sorted tracking. It's a bit wobbly, yet I'm oddly pleased.
Proper relief
I was sceptical after other bad experiences, but when support actually listened and fixed things I felt proper relieved — pleasantly surprised, really; that was the moment I trusted them.
Bruised bits, does the job
Halfway through unboxing I realised some bits were damaged; the fit felt loose but it works fine. I saw it in a mate's kitchen and gave it a go — getting replacements was a proper pain, customer service rude, yet I'm glad overall.
Quick, solid buy
Saw the car seat on a parenting forum after a mate tipped me off. Ordered first time, price was sensible and delivery was ridiculously quick — in a good way. Fit seems solid, we're pleased, not overly fussed though.
That click moment
I knew I was sold when the first car seat clicked into the Venneci chassis without faffing — snug and the adaptor matched colours, which was a weird bonus. Quick delivery too.
Partial delivery, not ideal
Only some items arrived; the twin pram and most accessories didn't. DHL said they'd tried twice but they hadn't. I'm actually glad the small bits came, but it's not great — advise others to check tracking and push for proof.
Saved our last-minute panic
Was panicking — baby arrived early and I needed a light pram because my back's been rubbish. I ordered and it actually turned up next day, which saved us. The pram looks great and price was fair; only a small scuff on the box. Proper relieved.
Surprisingly chuffed
Sunny morning, I shoved it into the boot — ok, it’s a bit fiddly folding and our little car is tight, but once I set it up and popped my 10-month-old into the seat I relaxed. She started snuffling, leaning forward a touch, but she loved the ride and I was pleased.
Dented arrival, odd charge
Six weeks before the baby was due, the camera arrived dented — not ideal. We needed it for peace of mind as first-timers, so the whole return dance was stressful. I was actually surprised the replacement image was sharp, but they still charged £21 delivery and wouldn’t budge.
Wish I'd checked first
phone them first, I would've saved time and a grumble. Honestly, a quick apology or clearer info would have helped, but hey.
About Kiddies Kingdom
Kiddies Kingdom is a UK-based company that specialises in the retail of baby and nursery products. Established in 1985, the company has built a reputable presence in the market, offering a wide range of high-quality items including prams, car seats, furniture, and toys. Their product portfolio caters to the needs of infants and young children, ensuring safety, comfort, and style. Kiddies Kingdom operates both online and through a physical showroom, providing expert advice and exceptional customer service. Through its commitment to reliable products and competitive pricing, Kiddies Kingdom has become a trusted name among parents and caregivers in the United Kingdom.
Details
Contact Information
Saville Mills, Mill Street East
WF12 9BD Dewsbury
United Kingdom
📧 kiddies-kingdom.com/contactcentre
Categories Kiddies Kingdom
Online shopping | Children & Baby Reviews & Experiences | Homeware Reviews & Experiences
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Last update: October 2026
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Review with most votes
Ideal and perfect baby shop
I get everything and anything from here, so no more worries to go for nearby store every once in a while. The delivery is quick too. and they have everything you imaging a baby ... Read onBy: Alexa Neal