Mowers Online32 reviews
This score is based on 32 genuine reviews submitted via BritainReviews since 2021.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Good idea, shaky follow-up
battery shows charge, lights come on, but the rotor doesn’t engage. I sent the video and photos as they asked via chat and email, but since that first exchange nearly a month has passed with no proper reply. Weekly follow‑ups get ignored and phone calls either ring out or end up in a pointless queue. I had to buy another mower from elsewhere because the lawn can’t wait. The machine itself seemed fine until it didn’t, so if you’re happy to risk weak warranty support it might be okay for casual use. For me the missing response is the real issue — it hasn’t been resolved and it leaves a bad taste. I’ll update if anything changes, though I’m not expecting miracles.
Surprise turnaround at the last minute
the first one turned up with obvious damage and there were ages of vague emails and waiting for the warehouse to reply. I needed a decent mower because I’ve got a dodgy lower back and couldn’t keep stooping with the old one, plus we’d just moved and the garden was a bit of a jungle. What flipped it for me was when a single person at the company took it on properly, chased the van and then the delivery driver spent ten minutes tweaking the blade so it cut straight. That small extra bit of care made the difference — felt like someone actually cared. Communication was clumsy and I sent a few grumpy messages, but once they sorted it the machine was fine and my lawn looks better than I dared hope. Still, paperwork and the refund chat were a faff, so not perfect. Would use them again if price stays sensible and they keep that hands-on delivery bloke.
Not worth the hassle
avoid this supplier — their after-sales is unreliable and you'll end up chasing them. I bought a mower for about £1,000 and right away the battery seemed dead. I followed the instructions, charged it, fitted it, and nothing. I phoned, no answer; I emailed, no reply. After threatening a chargeback and a public complaint they finally sent a replacement battery — that came quicker than expected, oddly — but even that didn’t solve it. I had a local mechanic who managed to start the machine once, so yes, it ran, but only for one cut. Three days later it wouldn’t start at all. I requested a return and refund and was told that if their workshop could start it they’d charge me for courier and an “inspection”. So I returned it. Two weeks of silence followed; I had to ring pretending to be a new customer before someone bothered to reply. They then emailed saying the mower was in perfect condition and would deduct £66. No surprise, I’m still waiting for the remainder. I’ve had warranties handled properly by other companies before, so this felt especially poor. Overall, poor communication, inconsistent product performance, and frustrating fees — a disappointing experience.
Not how I pictured my Saturday
light, a bit cheap, definitely not built like my old mower. Started it, cooled off, thought I’d give it the benefit of the doubt. After three more passes the engine started to cry blue smoke and then seized completely. Proper stuck. Not one of those minor hiccups — it was proper knackered.
That moment everything clicked
my back’s not brilliant these days so the last thing I wanted was to be forced into buying a new machine because someone couldn’t find a tiny part. So yeah, I reached out to Cheltenham first, pictures and all, hoping for a quick fix. At first they told me their Masport parts portal only goes back to 2016 and they couldn’t help — which I thought was odd, but fair enough, maybe a database limit. Then, after probing a bit more, they said the specific part was no longer available. That was the low point: I stood there imagining lugging a heavier, newer mower into the shed and thinking about how much effort it would be. I’d already half resigned myself to the idea of replacing the whole mower. Not ideal. I mean, I was sceptical of the ‘it’s obsolete’ message straight away, so I decided to do a bit of sleuthing myself. I rang Masport’s UK head office (Claymore) and within an hour, and literally within an hour, they’d identified the exact part number and confirmed it was in stock. That was — honestly — such a relief. It shifted my mood from “oh no” to “hang on, this might be salvageable.” So, positive surprise there: the manufacturer knew the part and could confirm availability. Next step, I hunted for a local dealer and found Garden Machinery (Glos) Ltd in Gloucester city centre. What a breath of fresh air. They had the actual part when I walked in, suggested I bring the old cable in so they could double-check it against what they had, and then, rather wonderfully, found the matching nut and bolt in their workshop because the handle connection had a slightly different fitting now. They didn’t charge me a penny for that little extra — just handed it over and gave straightforward advice about the correct way to fit the cable so it had the right flex and wouldn’t kink. That’s the moment I knew I was actually happy with how this turned out: chatting to someone who looked at the problem, compared the old part, said “this is what you need” and helped make sure I could install it properly without messing my back up. Before that, I’d been sceptical — could I trust a dealer? Would I be told it’s obsolete and upsold? But the Gloucester place just got on with it, no fuss, no nonsense, a bit of human helpfulness that you don’t often get. I wish Cheltenham had been like that — the emails took ages, there was an annoying website mismatch where one part number appeared then another when you clicked to buy, and at one point the parts team seemed to only accept messages, which meant the person on sales had to tell me to e-mail anyway. Small things, but when you’re trying to fix a mower and not buy a new one, they add up. Still, the switch from frustration to real satisfaction — that’s why I’m writing this. If you ever find yourself thinking your old mower is doomed because a dealer says a part is “no longer available,” don’t give up straight away: ask the manufacturer, and try a different local dealer. For me, Masport HQ sorted the part number and Garden Machinery in Gloucester sorted the actual part and the friendly fitting tips — and that made all the difference. So I’ll not be going back to Cheltenham for parts any time soon, but I’m genuinely pleased with how it was resolved. Small repair, big relief.
A bit of a faff, but sorted in the end
the mower sent was brand new, not actually a demo as we’d thought, so that was a nice bonus and made the whole episode feel worth it. If I’m being picky, the initial mix-up and the lack of proactive courier contact were annoying, but the staff handling it (Emma in particular) were excellent and sorted everything without fuss. I’ve had worse experiences with other firms where nothing got fixed, so this was actually better than expected. Overall, a bumpy start but a satisfactory finish — just be prepared to follow up if the wrong model arrives.
Lawnmower purchase
I had a terrible experience with Mowers Online. The customer service was really bad - I had to wait ages on the phone and the people I spoke to were not helpful at all. It was obvious they didn't care about their customers or their issues. They didn't give me any updates on when my order would be delivered, so I was left in the dark. And when I needed to return a faulty item, they weren't able to arrange a convenient collection time. I was hoping to support a local business, but I found out they were just drop-shipping from the manufacturer, which was disappointing. Overall, it was a big letdown.
Lawnmower purchase
I can't believe how bad the communication and professionalism is from this company. I bought a lawnmower in March and it still hasn't arrived. I've emailed them multiple times but haven't heard anything back. It's so ridiculous that they're running their business like this. I'm really let down and annoyed by the terrible customer service I've had.
Ride-on mower purchase
I recently bought a ride-on mower from Mowers Online and it's been pretty disappointing. Even though it said 'in stock' when I ordered it, it's been a whole month and still no delivery date. I've tried calling them multiple times, but they never pick up the phone or it just keeps ringing. On top of that, they haven't replied to any of my emails, which has left me feeling really frustrated and worried that I might have been ripped off. The lack of communication and honesty from them is really disappointing, and I would advise others to think twice before buying from them.
New lawn mower
I was really excited to receive my new lawn mower from this website. I ordered it on Saturday night and it arrived really quickly on Tuesday morning. They were fantastic! I can't believe some people had bad experiences, mine was excellent!
Lawnmower
I bought a lawnmower from Mowers Online not too long ago and, unfortunately, things didn't go too well. They were fine with taking my money, but when it came to answering my questions, they've been pretty useless. I've been waiting for a reply for almost 2 months now, and it's really getting on my nerves. It looks like once they've got your money, they couldn't care less about helping you out. My advice to others would be to check out other places for their gardening gear.
STIGA battery substitution
So, I ordered this Mountfield Battery online, yeah? And when it arrived, can you believe it? It was a STIGA battery! I mean, come on, they didn't even check with me if that was alright to do. And it was like over £100 as well! Not cool, right? I tried giving them a ring to fix it but they didn't even answer. Terrible customer service, honestly. I won't be shopping with them again, that's a definite!
Recent purchase of a lawnmower
I recently bought a lawnmower online and had some problems with it. I tried to get help from customer service, but they didn't reply at all. Because of this, I had to share my concerns online. I didn't threaten or ask for money, I just wanted some answers. It's really disappointing how the supplier has made wrong assumptions about me.
Parts ordering experience
I had a right nightmare trying to order parts from this company. The website was a nightmare to navigate and finding the exact parts I needed was a real mission - I wasted hours looking at stuff I didn't need. When I eventually managed to get in touch with them through email, it took ages before I heard back. And even when I did reach out for help, getting the details I needed to buy the part was like pulling teeth.
Echo blower
Avoid using this company, they fibbed about having the item in stock, and it took ages to get my refund. The customer service is dreadful.
No invoice or tracking information received
I'm really let down by the poor communication and service from this company. I placed my order, but haven't got an invoice or any info about when it will be delivered. I've tried calling and emailing them, but they've not responded or given me any updates. It's been more than a week now, and I still don't know where my order is. I'm going to have to take action and dispute the charge with my credit card company.
Expensive purchase, issue under warranty
I recently bought something quite expensive from this company, but I've been really let down by the way they've dealt with my issue. I've been trying to sort out a problem that's covered by the warranty, but all I've been getting is delays and unhelpful replies. It's been more than a month now, and the issue still isn't sorted. This kind of service just isn't on, so I won't be using them again.
Brand new mower return
I bought a new lawnmower from this place not long ago, but had to return it. The customer service I got was really terrible. They said no to my return because I didn't have the original box, which came damaged with water. They wouldn't take any other box, which I thought was a really silly rule from the company. On top of that, I had a broken product show up and was told to email the info for help. After waiting for weeks, I had to check back, only to be told they never got my email, but suddenly found it when I called them up.
Garden mower purchase
I'm really disappointed with the poor customer service I got from Mowers Online. It took ages for my order to arrive, like 10 days, and then they sent me an extra mower by mistake. I tried calling them, but the phone just kept on ringing with no answer. Then I looked for an email address, but couldn't find one on their website. So, I had to use their '90-day money-back form' to tell them about their mess-up. But, they didn't even confirm they got my message. The only contact I had was from the delivery guy who wanted to pick up the extra mower. I wasted so much time fixing their mistake, waiting for the courier, and not even a simple thank you from them. The way they handled all of this shows they don't really care about their customers.
Broken lawnmower wheel
I recently bought a lawnmower from this company and, unfortunately, when it arrived, I found that one of the wheels was broken. I got in touch with customer service via email and phone, sending over some photos of the damage. They reassured me that a replacement wheel would be sent out, but it's been more than 2 weeks now and the part still hasn't arrived.
My lawnmower is currently out of action and I'm really disappointed with the lack of communication from the company. If I don't hear back soon, I'll have to take it up with my credit card company. According to consumer rights, I shouldn't be left in this situation, but here I am with a busted lawnmower that's about as much use as a doorstop.
About Mowers Online
Mowers Online is a company specialising in the sale of high-quality mowing equipment to help maintain green and pleasant environments. They offer a range of durable options designed to save time and energy, catering to every budget. From manual mowers to petrol and electric mowers, Mowers Online provides products such as Leaf Blower/Vacuum, Chainsaw, Brush Cutter/Garden Strimmers, Ride-on Mower, Garden Tractors, Lawnmowers, Snow Cleaning Equipment, Garden Construction, Hedge Cutting/Tree Cutting, and Lawn Care/Garden Care. With a focus on quality and efficiency, Mowers Online is a reputable choice for those seeking reliable gardening equipment.
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Online shopping | Electronics Reviews & Experiences
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Last update: November 2025
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