MyBag

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MyBag

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Vee Spandoni
I am socked at the customer service I recieved from this company and the trouble they have put me into. I had not used them before, but I found a good deal on an desinger purse and ordered with ne...Read on

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    Purse

    I am socked at the customer service I recieved from this company and the trouble they have put me into.
    I had not used them before, but I found a good deal on an desinger purse and ordered with next day deliveriy paying extra.

    My order date was 29/10/2020.
    The order never arrived on the next day - I was contacted to say I will receive a refund for paying for next day delivery which I never received. I wasnt too concerned by not receiving the item next day as it happens for items to be out of stock.

    Today is 6/11/20 and I do not have my order or the money I paid for and the company is refusing to refund me.

    I have contacted the courier and was advised that the item was destroyed whilst on transit on 1/11/20 and as soon as that was found they contacted the retailer with pictures and evidence. The cost of the damage is covered by the company's insureance so all they had to do is a simple phonecall to the courier for a claim. This infomration was confirmed by the courier's manager.

    I have waisted multiple hours, trying to get hold of this company on the phone, writing long emails and chatting to unhelpful and rude customer service representatives on the chat.

    My emails were never answered, I did not even have any notification form the company of what happened and I found out randomly.

    On the chat the comapny insists that they will not issue an refund until an investigation is completed. Despite the fact that no investigation is needed, as it is a simple claim to their courier.

    But despite that, this should be none of my concern, as any serious company would have ensured customer satisfaction and would have refunded the customer whilst they try to resolve the issue with the courier, as this is their own internal issue and should have nothing to do with the customer.

    I have already raised this with my bank and have contacted citizen's advice.

    I have requested from the company to raise an official complaint and I havent got anywhere, they do not have a policy for that and tell me they 'will raise the complaint for me' which is absolute nuts and clear they are trying to brush it under the carpet.

    Obviously I am never going to buy from them again, as they do not see a serious company at all.

    I would advice anyone reading this to use well known retails, I always purchase desinger products from Selfridges and NEVER had such a similar issue. They are right when they say you get what they pay and I wish I had purchased it from a respectable retailer instead of trying to save 30 pounds, as they cost of my time waisted is much higher now. NEVER AGAIN.


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MyBag

Bags are one of the most popular accessories because they are not only pretty but also useful. But that’s only the case if you find the right bag. Maybe your dream bag is waiting for you at MyBag. But, before you place an order, you might want to know what quality crossbody bags this shop sells. How sturdy will their backpacks be? What kind of other fashion items does MyBag offer? Will you have to wait long for your jewellery to be sent to your home And what will the MyBag customer service department say if your luggage hasn’t survived its very first trip even though you were careful? Only people who already use a bag from MyBag can tell you more about this bag supplier. Read their reviews to see what holdalls and wash bags MyBag truly offers. Their ratings, comments, experiences and opinions will tell you if MyBag is the right bag shop for you.

About MyBag
MyBag is a fashion shop that sells bags and other accessories. The shop was founded in 2010. Now, the shop states that they have established itself as a “specialised fashion retailer”. Their focus is on handbags and other accessories. There are bags for men and women. For women, they provide belt bags, tote bags, clutch bags, backpacks, shoulder bags, crossbody bags, bucket bags, satchels and so on. Men can choose from holdalls, crossbody bags, wash bags, briefcases, luggage and backpacks. You can take their luggage with you on holiday or use a clutch for only the bare necessities. Besides bags, they offer some other accessories. Examples are sunglasses, gloves, watches, underwear, belts, swimwear, wallets, socks and travel essentials. Their selection of women’s accessories add purses, tech accessories, lingerie, nightwear, hats and scarves. The collection at MyBag features many brands including Ted Baker, Aspinal of London, Kate Spade, Vivienne Westwood, Olivia Burton, Michael Kors and Marc Jabobs.


Services of MyBag
The bags from MyBag can all be ordered via the shop’s website. Just select the purse or shoulder bag that you want and place an order via your account. Once the payment is complete, your order is finalized. That is when the MyBag delivery service will get to work. They will wrap your bag and send it on its way to your home. There is also a MyBag customer service department ready to assist you whenever you have some complaints about your clutch or holdall.

Complaints, Compliments and Tips for MyBag
Have you ever ordered a bag from MyBag? Then, we would love for you to tell us more about this fashion shop and their accessories. How easy was it to order a satchel via their website? Can you put all your personal belongings on one of their tote bags? Did you have to wait long for the MyBag delivery service to send you your new jewellery or scarf? And what did the MyBag customer service say when you requested some assistance? Add your own MyBag review and let us know what your impression of this bag supplier is.