MyBag Reviews
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Reviews (26)
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Dust bag packaging
I was really happy with how my recent purchase was packaged from this online store. The dust bag was neatly packed, which made me feel confident that my item was looked after well. I was a bit unsure about ordering from here at first, as I had heard some mixed reviews. But after reaching out to their customer service team with a few worried messages, I was impressed by their quick and helpful responses. I'm grateful for the reassurance and enjoyed the whole shopping experience. I'll definitely be coming back to shop here again! The delivery was super quick, and I absolutely adore my new bag.
Marc Jacobs Tote
I recently bought a Marc Jacobs Tote from MyBag as a returning customer and I have to say, I was really impressed with the whole experience. I ordered it in the middle of the day and it arrived the very next day. I was kept updated throughout the entire process, which was great. I even got to use a discount code, which made the already attractive tote even more budget-friendly. When the bag arrived, it was in perfect condition as it was well-packaged in a sturdy box. MyBag really did provide excellent service and I will definitely be treating myself again in the future.
Coach bag purchase
I recently bought a Coach bag from this shop and I must say, I was quite happy with how everything went. Ordering it was a breeze, they had some fantastic deals on their website, and the bag arrived pretty fast. I liked the range of bags they had on offer and the flexible payment choices they provided. One thing I think they could do better is to include their own branded dust bags, especially when some designer brands don't provide them. I know it's not really the store's fault, but it could definitely improve the whole luxury experience for customers.
Bag purchase with upgraded delivery
I recently bought a bag from this online store and decided to go for the upgraded delivery. I was really surprised when my order, which was supposed to arrive on Monday, actually came the very next day, on a Saturday. The speedy delivery really impressed me and I was so happy with the service. The email updates about my order's progress were also really useful and made sure I knew what was happening every step of the way. Overall, I had a great experience and I'll definitely be returning to shop here again.
Fast delivery, well-packaged
The delivery was really fast, I got my order the next day which was a nice surprise. The bag I bought was well-packaged and arrived in perfect condition. I would definitely recommend this company to anyone.
First-time purchase
I've just ordered from this website for the first time, and I have to say I had a fantastic experience. The delivery was super quick, and the service was excellent. I was really impressed by the quality of the product I got. All in all, I'm really happy with my purchase and I'll definitely be coming back in the future.
Order refund due to non-delivery
I just wanted to share how great my experience was with MyBag recently. I had a problem with my order - it didn't arrive when it was supposed to. But the customer service team sorted it out really quickly and gave me a full refund without any trouble at all. I was really impressed by how efficient and professional they were, it made my whole experience so much better. Also, I found the website really easy to use, and there were loads of different products to pick from.
Perfect bag, speedy delivery
I'm absolutely thrilled with the bag I got from this company. It was just what I wanted and it arrived super quickly. I really like how they kept me informed about my order, right from buying it to when it was delivered. However, I was a bit let down by the delivery company this time. They just left the parcel by a hedge in my front garden, which wasn't great service at all. My Bag, please think about picking a different courier next time.
Handbag
I bought a handbag from an online shop recently and I have to say, I was really impressed with the service I got. The price of the handbag was very good and the customer service was excellent. They kept me updated on the status of my item all the way until it was delivered, which was reassuring. I liked how everything was done efficiently and with attention to detail. The whole experience was easy and stress-free, so I'm a happy customer.
Pink flower bag
I looked all over America for this pink flower bag I really wanted, but it was sold out everywhere, even on resale websites! Then, I came across it on MyBag and thought I'd give it a shot, even though it wasn't in the US. Today, my bag arrived just in time for summer in California! I'm over the moon 😊 Also, despite having a Scandinavian husband (not Danish like the other Crystal), I'm a totally different Crystal 😅
Empty package received
I ordered a necklace from this company, but when the package arrived, it was empty. I contacted customer service immediately, and they requested photos of the parcel. However, after I sent the photos, they blocked me and closed my account without giving me a refund or a replacement. I've tried to call multiple times but no one ever picks up. I've also sent several emails, but the responses I received were not helpful at all. I'm really disappointed to be left out of pocket with no necklace to show for it. This has definitely been one of the worst customer service experiences I've ever had. I even tried reaching out to the couriers, but they wouldn't help because MyBag was their client. When I asked MyBag to step in, they just said "NO" flat out.
Return and refund delay
I would not recommend shopping at this store. I returned a bag 7 weeks ago and haven't gotten my refund yet. I did everything I was supposed to, even have proof that their courier picked up the bag. I've tried contacting them multiple times but haven't heard anything about my refund. It's really frustrating and they're being unprofessional.
Kate Spade bag purchase
I recently got myself a Kate Spade bag from this website and I'm absolutely thrilled with it! I looked around and managed to find the exact bag I wanted at a much lower price compared to other stores. The bag arrived quickly, well-packaged, and in perfect condition. It genuinely seemed brand new. I'm really happy with my shopping experience on this site and have already suggested it to my friends and family.
Parcel delivery issue
So, I ordered this really cool thing online but then the delivery company came and told me I wasn't home when I definitely was! I tried calling them, chatting online, and even explained the gate situation to the online chat person, but all they said was "wait 24 hours". Seriously, how frustrating!
Bag with next day delivery
As a customer at MyBag, I was really frustrated and disappointed with my experience. I bought a bag with next day delivery, hoping to get it quickly. But by the 6th working day, the bag still hadn't turned up. The courier service they used (Evri) was really poor and not reliable, which led to unnecessary delays. When I tried to get in touch with MyBag for help, I found it really hard to communicate with them as there weren't many channels available. I would recommend that others steer clear of this company to avoid going through the same level of frustration and disappointment that I experienced.
Tote bag purchase for daughter's birthday
I'm really gutted at the moment because I bought a tote bag for my daughter's 30th birthday, but the parcel got nicked after the courier left it on my doorstep while I was out. I've been talking to the company for a whole week now, and they're saying I'll have to wait another three days for it all to be sorted. I'm feeling pretty down about it all, especially because now I won't be able to give my daughter her present on her birthday this Saturday.
Mini tote in a unique material
I was really surprised by how quickly they got my order to me. The mini tote I bought isn't just trendy, it's also really useful - I like that I can wear it as a crossbody or carry it. The material they used feels different, maybe it's waterproof, which is really handy. All in all, I'm really happy with what I got.
Great service, fast delivery, well packaged
I really enjoyed buying something from this company recently. It was a nice surprise when my delivery got upgraded and I got my item earlier than I thought. The bag arrived nicely packed, and you could tell they took care with the delivery. I would definitely suggest this service to others, and I'll be using it again in the future.
Recent bag purchase
I recently splashed out on a fancy bag from your website, but when it arrived, it was a bit of a letdown. The bag was pretty beaten up and had been shoved into not just one, but two flimsy plastic bags – hardly enough to protect a luxury item like that. Upon closer inspection, I noticed that both the hardware and the leather of the bag had taken a hit.
Straightaway, I got in touch with your customer service to sort things out. I was told that it would take about a week for your expert team to figure out if I could get a refund or a replacement. After bugging them twice, I finally managed to send the bag back and get my refund, but it wasn't a smooth ride. I had to keep chasing your customer service team and wait another working week to see my money back in my account.
All in all, this whole ordeal has been a real headache and I'm not impressed with how things were handled. I expect better service and quicker solutions when dealing with pricey items like this.
Review with most votes
Return and refund delay
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