Northskull - Overall Rating based on 22 reviews
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Shattered bracelet
My bracelet snapped only an hour after I put it on! It was really cheap and felt really flimsy. I tried to get in touch with customer service to ask for a refund or a replacement, but they are complete scammers and haven't even bothered to respond to me! I would honestly steer clear of them if I were you!
Bracelet purchase
I received this really nice bracelet as a gift, it looked really fancy at first, but sadly it got all tarnished and gross after just a few months. I did my best to look after it, but it still ended up looking terrible. I was really disappointed because it was meant to be a fancy piece, but turned out to be a big disappointment. I even contacted their customer service for some help, but they weren't useful at all. I have other bracelets that are much better quality and still look great even after years. So, I wouldn't recommend buying this bracelet at all, it's a definite no-go.
Bracelet
I recently bought a bracelet from the website and it was a bit disappointing, to be honest. At first, they said it would be sent out on a certain date, but when I checked on that day, there was no update. I got in touch with customer service and they said it wouldn't be sent until January, which really didn't work for me because it was supposed to be a Christmas present. But after I complained, they somehow managed to send it out that same day. When I got the bracelet, I wasn't too impressed - one of the rubber seals on the skull decorations was loose. Overall, even with a discount, I thought it was too expensive and now I wish I hadn't spent money on it.
Quick and helpful customer service
I got in touch with their customer service team through email not too long ago, and I was really happy with how fast they got back to me. The team was really friendly and knew what they were talking about, managing to help me out with all my queries straight away. Thanks to their top-notch service, I was able to buy with peace of mind. I'll definitely be coming back to shop with them again. Cheers!
Necklace purchase for a special birthday present
I was so impressed with the customer service I got from this company. I bought a necklace that was part of a set for a special birthday gift, but then found out it was sold out. The store staff were really helpful and let me swap the necklace for something else. It made everything so easy and stress-free, and I ended up with the perfect gift. Thank you so much!
Bracelet
I was a bit unsure about coming to this shop at first because I'd heard their customer service wasn't great. But I actually had a really good experience thanks to Tracey, who was amazing. She sorted out a problem I'd been having for ages really quickly and easily. I really appreciate how professional and dedicated she was to making sure I was happy as a customer.
Adjustable bracelet
I ordered a bracelet but it was too tight on my wrist so I needed some extra links. I got in touch with customer service and they sorted it out for me quickly. Really happy with the service.
Overpriced, poor quality jewellery
I bought a couple of jewellery pieces and was really let down by the quality. The gold colour began chipping away after only a few times of wearing them, so they now look really cheap and badly put together. I got in touch with customer service and sent them pictures of the items, hoping for some kind of solution, but I never heard back from them. The fact that they didn't respond or try to fix things was not on, especially given how much I paid for these items. So, I definitely won't be buying from this company again.
Necklace and a ring
I bought a necklace and a ring from there but then I changed my mind for some reasons. So, I decided to cancel the order on Sunday the 29th of May. I received an email on the 31st confirming that they had gotten my items (obviously, they never left their building) and that I should expect my refund within 5-10 working days. But guess what? It's now the 20th of June and I just received an email saying I should see the money back in my account in the next 5 days. Fingers crossed! Oh, and if you were wondering, it was Jonathan.
Love my bling
I received my pieces of jewellery and they're really cool! The delivery took a bit longer than expected, but Emma kept me updated and she was amazing. I'm really pleased with everything. Some people like to complain, but I think this company is great. I will definitely shop here again, x.
Overpriced costume jewelry
I thought I was treating myself to some nice stuff during the sale, but it turned out to be cheap jewellery that broke straight away. The return policy is so limited, you may as well say goodbye to your money if you're not happy with what you got.
Unique and high-quality jewellery
I just have to tell you how much I love the beautiful and top-notch jewellery I bought from this place. It's so nice to find a brand that not only has great style but also looks after their customers. When my order came in damaged, they really stepped up and sorted it out by sending me a replacement super quickly. The person I spoke to on customer service was so friendly and helpful, they made the whole thing stress-free. I was amazed when they told me that the item I'd ordered had actually sold out, and it was from a limited collection that wouldn't be restocked. But they went the extra mile and managed to find one last piece in the warehouse, just for me. It's not often you come across brands that care so much about their customers, so I really appreciate the exceptional service and effort they put in!
My order with a discount code oops
I bought this really cool stuff with a discount code, but then I realised I made a mistake and forgot to apply it. I contacted them and this lady named Emma got back to me really quickly and said they would refund me. There was no hassle at all. Their customer service is absolutely amazing.
Out of stock order finally arrived
I bought something from this company not long ago and, to be honest, they were out of stock for a bit. But they kept me updated all the way through and when my order finally arrived, I was really happy. The stuff I got was well-made and I'm really pleased with what I bought.
Sick products, amazing customer service
The things I bought are just amazing, like really good quality and the fit is spot on. Plus, the customer service is outstanding! They get back to you super fast and always sort out any issues with a really good solution. Big thanks to Lucy for being so helpful and understanding. I'll definitely be buying more in the future!
Bracelet for mum
I bought a bracelet for my mum from the Lydia Tomlinson collection not long ago. However, when it arrived, I noticed it was too small for her wrist. So, I got in touch with customer service to ask about returning it. I was impressed with how quick and professional their response was. They sent me an email with simple instructions on how to send the bracelet back by post. I followed the steps and sent it back, deciding to reorder it in a bigger size.
Double charged for order
I'm really let down by how things have gone with this company. I bought something and they ended up charging me twice for it. I tried getting in touch with their customer service to sort out a refund, but it's been more than a month now and I still haven't heard anything back. The fact that they're not communicating with me at all is just not on. I wish I had checked out the reviews before, seems like I'm not alone in having problems with their customer service.
Bracelet purchase
I bought a bracelet from this company, but it was too big for my wrist. They didn't say the size in the listing, so I got in touch with the customer service team about it. They replied a few days later, telling me to print a returns form, fill it in, pack up the bracelet, and send it back with tracked shipping. I did all that and sent it back last week. The tracking shows they got it, but I haven't heard anything back from them about it.
Ring purchase
I picked out a ring from here at first but wasn't sure about the size, so I went for a bigger one. To my surprise, the larger size fit me perfectly! I was really impressed by the quality of the ring and how it looked overall. But, the best part of my whole experience was the amazing customer service I received from a lovely lady called Chyrlene. She was so helpful and understanding, she really went out of her way to make sure I was happy.
Bracelet purchase
I bought a bracelet from the shop the other day and had a problem with it. But, the customer service I got from the staff was top-notch. Lucy was especially helpful and went out of her way to offer me different products to make sure I was happy. She was really professional and dedicated, which made me feel like a valued customer. It's clear that the company cares about keeping their customers happy. I've been shopping here for a while now, and the great service always brings me back for more.
Review with most votes
Great Company
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