Pretty Lavish - Overall Rating based on 21 reviews
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Two dresses
I bought two dresses from this brand but they were not great quality and didn't fit well. I followed the advice to return them, but I still haven't got my money back. I've sent lots of emails and tried to contact customer service, but no one has got back to me. I really need that £170 back as soon as possible.
Brooke Jumpsuit, compliments, quick delivery, amazing service
I recently bought a Brooke Jumpsuit from this shop and I have to say, I'm really happy with it. The quality is great and it fits me perfectly. I always get compliments when I wear it, which shows how stylish the design is. The customer service was brilliant too, quick responses and ordering was a breeze. I was pleasantly surprised at how quickly my order arrived. Overall, I'm very pleased with my shopping experience and definitely look forward to buying from this shop again.
Luxurious clothing
The clothes are just absolutely stunning and top-notch quality, I love every single piece I bought! The designs are really well planned out and everything looks amazing when you wear it. The customer service was outstanding too, the team really went the extra mile for me when a returned item went missing. They quickly offered a refund without any fuss and were so responsive and friendly all the way through. I would definitely recommend this brand for their gorgeous clothes and excellent customer service!
Bridesmaids dresses
I ordered four dresses for my bridesmaids, but I missed the returns deadline. Thankfully, the staff were incredibly helpful and managed to sort everything out for me. In the end, I decided to order the same dresses in a larger size and I absolutely love them!
Dress, customer service
I bought a dress from this online shop not long ago, but I was a bit disappointed with what I got. Still, I have to say, the customer service was top-notch! Even though the dress wasn't right, the staff were really helpful and sorted everything out quickly. It's nice to know I can still shop there again in the future.
Wrong order cancellation
I ordered the wrong item before a holiday and needed to cancel it. I got in touch with customer service and they quickly replied within 10 minutes, saying they'd cancel the order. They then contacted the warehouse and cancelled it within another 10 minutes. I was really impressed with the service overall!
Quality dresses, reasonable price, 1st class customer service, fast delivery
I recently bought a few dresses from this shop and I have to say, I am really impressed. The dresses were even better than I expected, considering the reasonable price I paid. The materials used are really high quality and the stitching is perfect. The designs are really fashionable and they make me feel confident and stylish whenever I wear them. The customer service I got throughout the ordering process was fantastic. The staff were so helpful, friendly, and knowledgeable, and they helped me with any questions I had in a really professional manner. And delivery was super quick. I got my order in record time, which was a lovely surprise. Overall, I'm really happy with my experience as a customer.
Refund issue
I've been having a right old ball ache with this company over getting my refund sorted. The way they're not keeping me in the loop is proper rubbish, and I've been left twiddling my thumbs for days with no sign of a resolution. It's really irritating and disheartening to be dealing with such shoddy customer service when all I'm after is my dosh back. I'd advise others to tread carefully when dealing with this lot, as my experience has been well below par.
Awesome dress
I really loved the dress I got from here! The customer service team was so fast at getting back to me and they helped me out with any problems I had. They were really understanding and considerate, which I really liked. The delivery was quick too, which was a nice surprise!
Camille jumper in Navy
I absolutely love the Camille jumper I bought in Navy from this online store! The quality is amazing, with soft and luxurious material, and the colour is even more beautiful in person. I'm so happy with my purchase, the jumper fits perfectly and is really comfortable to wear. I'm already thinking of getting it in every colour available because I love it so much. The customer service was fantastic too, the staff were helpful and friendly, and my order came quicker than I thought. Overall, I had a great shopping experience on this online store and I'll definitely be coming back for more in the future.
Pink Frayed Top
I got this adorable pink top from an online store, and honestly, it was a nightmare! To begin with, I had to pay for shipping twice, which was really frustrating. When the top finally arrived, it was damaged - there was a fraying in the middle and a red marker stain on the sleeve! I reached out to customer service to try and exchange it, but all they offered was a 50% refund instead. Okay, fair enough, but they said they would send it to my paypal email and they never did! What a complete mess. I wouldn't recommend trusting them at all!
Thankful for exceptional customer service
I just want to give a massive shoutout to the team at *brand* for their incredible customer service. They really pulled out all the stops to help me out when things got really tough, and it made a world of difference. I can't thank them enough for their hard work and support, and I know for sure that I'll be sticking with *brand* for the long haul. I'll definitely be spreading the word to all my mates and family about how awesome they are.
Perfect fit, quick delivery
I absolutely loved the things I got from this store! The quality was amazing, and everything fit me like a glove. I was so happy when my order arrived quickly, especially after hearing bad things about other online shops. The customer service was great, and I felt really looked after the whole time. All in all, it was a brilliant shopping experience.
Tight fit
I got my order and was gutted to see the dress was much tighter than I thought. I sent it back straight away, expecting a quick refund. But it's been almost two weeks now and I haven't heard anything from the company. It's not right to have my money held like this. Even though I had other things I wanted to buy on my wish list, I won't be shopping with them again. It's disappointing how they can treat customers so badly with so many people shopping with them.
Fantastic Picks
The stuff they have on the website is amazing, I could honestly spend hours looking at all the great choices! The delivery was super quick, and the clothes are really top quality. Dealing with the customer service team has been a breeze, they always get back to you quickly and are so helpful in every way.
Two dresses
I bought two dresses from this company not long ago and to be honest, I was really let down by the whole thing. The dresses did come on time, but the quality was shockingly bad, especially given how much I paid for them. It was clear to me that they were just poorly made in China and sent straight to me.
Excellent customer service
I had a bit of a problem with my order, but the customer service team sorted it out quickly and completely to my satisfaction. I'm really impressed and will definitely be coming back as a customer. Good customer service really does make a big difference! 😉
4 dresses purchased
I was so excited to buy 4 dresses from this company, but I messed up and missed the 14-day returns window. I was stressing out that I wouldn't be able to send them back, but when I got in touch with customer service, they were really helpful and extended the return period without any fuss. I was really impressed by how well they treated me and it made me feel like they cared about me as a customer. The dresses were top quality and the prices were fair. All in all, I had a really good time shopping with this company and I would absolutely recommend them to others. Big thanks to the team for being so awesome!
Dress purchase
The dress I bought was even better than I expected, both in quality and how it looked. When I unwrapped it, I could see straight away that it was a really well-made piece that was going to make my wardrobe look amazing. The fabric was lovely and the attention to detail was excellent. I was so pleased with my purchase. Also, when I had a problem with a discount not being applied properly, the customer service team sorted it out quickly and professionally. I was really impressed by how efficient and professional they were. Overall, I had a great experience with this company and I will definitely be shopping with them again in the future.
Three dresses, great quality
Oh my goodness, I was really nervous about splurging on those dresses due to their hefty price tag, but I have to say, they are absolutely fantastic! Honestly, I reckon they might just be the best dresses in my wardrobe now. And you know what? I needed next day delivery, which wasn't a sure thing, but I reached out to them and they sorted it out for me at no extra cost! How awesome is that? Definitely a 5 out of 5 from me, no doubt about it!
Review with most votes
Beautiful clothing
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