Simmi Shoes Reviews

: 22
68% Would buy here again

Most relevant positive review

  2024-05-27
Recent order inquiry
I just wanted to share my positive experience with the customer service team, specifically Harmon...Read on
olivia

Most relevant negative review

  2024-06-01
Boots ordered but received wro
I bought a pair of boots from this shop, but they sent me the wrong style when the package arrive...Read on
Mark

Review with most votes

  2024-03-19
Order Issue Resolved
I had a bit of a problem with an order I made so I got in touch with the Customer Service team to...Read on
Anna Collins

Reviews (22)

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    Black ankle boots

    I recently bought a pair of black ankle boots from this shop. Ordering them was easy, and I got a confirmation email straight after I placed my order. I had a question about the size, so I decided to email customer service. I was really surprised when Harmony got back to me quickly and was very polite in her responses. I really appreciated the great customer service I got from this shop, as it's rare these days. When my order arrived, I was so happy with the boots. They were just like they were described on the website and fitted perfectly. Overall, I had a good shopping experience with this shop and would definitely think about coming back in the future.


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    Heels purchase for birthday

    The customer service in this shop is amazing! I bought a pair of heels for my birthday, but the courier messed up the delivery. I got in touch with the customer service team at the store, and they were so helpful in sorting out the issue quickly and efficiently. The person I spoke to really knew their stuff and made the whole process easy and stress-free. Thanks to their help, I got my shoes in time for my birthday, and they looked absolutely gorgeous! I got loads of compliments on them all day, and I couldn't be happier with my purchase. I'll definitely be coming back to this store for their fantastic customer service and top-notch products.


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    The shoes complement me

    I purchased a block heel four months ago. I wore the heel for just two weeks and the blocks were gone. The leather was peeling off. I could not wear them again. I checked online stores for where I could get an original block heel. Then I came by Simmi's shoes. I checked their catalog it got a variety of designs. I ordered a pair of nude block heels. When my order arrived. It was a beauty to behold. The color was inviting. The built were strong. The materials used in production were durable. The style was unique. I love heels. I wore it on a date with my husband. He adored the shoes, he said they complement my dressing and made me look like a queen.


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    Mules, pleasantly surprised, fast shipping

    I bought some shoes online for the first time and I have to say, I was really impressed with the service and the quality of the shoes. I had seen a few bad reviews, but I decided to take a risk and order a pair of mules. I was so happy when they arrived quickly and were nicely packaged. The shoes themselves were really good quality and they fit perfectly - no need to go up a size! I've had problems in the past with other online shops where the shipping takes ages, but that wasn't the case with this company. I can't wait to wear my new mules and I would definitely recommend giving them a go.


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    Boots ordered but received wrong style

    I bought a pair of boots from this shop, but they sent me the wrong style when the package arrived! I was really excited to wear them, so I contacted customer service right away to get it sorted. It's been more than two months now and I still haven't heard anything back. I'm getting really frustrated and I'm beginning to think I'll never get the right boots or my money back. I hope they can sort this out soon because it's not right that I paid for something and didn't get what I ordered.


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    Recent order inquiry

    I just wanted to share my positive experience with the customer service team, specifically Harmony. I had a question about an order I placed recently and Harmony provided quick and clear communication that was very useful. I really appreciate her help and I am so impressed with the great customer service provided by the team.


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    Pretty shoes

    I've recently treated myself to some absolutely gorgeous shoes and honestly, they're just fabulous! The quality is top-notch and the designs are simply stunning. The material they've used is so comfortable and I can wear them for hours without any discomfort. Even though the delivery took a little longer than usual due to the holidays, it was still pretty speedy given how hectic things must be for them. Also, they were really quick to respond to my email query. I'll definitely be purchasing from them again in the future!


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    Customised order

    I was really happy with the customer service I got from Simmi Shoes. I asked for a special customisation on my order, and they got back to me quickly to say they'd made the changes. Everything went smoothly and I liked how they responded so fast and paid attention to the details. The shoes came exactly as I wanted them, and I was really impressed with how good they were. Overall, shopping with Simmi Shoes was a great experience and I'd definitely tell others to check them out.


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    Order Issue Resolved

    I had a bit of a problem with an order I made so I got in touch with the Customer Service team to sort it out. When the order turned up, it was all wrong - not what I'd ordered at all. I sent an email to Customer Service explaining the situation and they got back to me pretty quickly. They asked for some photos and a copy of the invoice, which I sent over. Without much delay, they got back to me with an option to either get a refund or have the correct order sent out to me.


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    Trendy boots

    I recently bought some really nice boots from this place, but unfortunately, they ended up being faulty. I sent an email to the customer service team along with some photos, and they got back to me really quickly. They sorted everything out by giving me a refund without any fuss or asking for the boots to be returned. I'm really pleased with the way they dealt with the issue and I will definitely be shopping here again!


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    Four pairs of shoes, only received two

    I bought four pairs of shoes from this store, but I only got two. When I contacted customer service about the missing items, they told me to report it to the police and give a crime reference number. I thought this was unfair as it would cost more and I would lose out. Even though I showed proof of only getting two pairs, I have been ignored for a week after trying to get in touch several times. I'm really let down by the service I've got and I wouldn't recommend buying from this shop to others.


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    Black stiletto agathia heels

    This pair of black stiletto heels, the Agathia ones, are absolutely gorgeous! I love them so much and they are definitely worth every penny. Although, I was a bit let down that there was no heads up about extra toll charges when I made my order. It meant I ended up paying twice the amount for shipping and other fees, which was really annoying, to be honest.


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    Black ankle boots

    I recently ordered a pair of black ankle boots from a website. Unfortunately, I made a mistake with my order, but the team quickly responded and fixed it before sending it out. I was really pleased with the efficient support from the customer service team. The boots arrived in good condition and were just as described. All in all, I had a great shopping experience.


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    Query with order

    Do you know what really gets on my nerves? When something goes wrong with your order. Yeah, it happened to me recently. But I've got to say, the customer service team were really helpful and sorted it out in no time. Their service was absolutely brilliant, so I'll definitely be shopping with them again in the future. Big thanks to the team!


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    Recent shoe order

    I bought a white and black pair of shoes from this shop not long ago. When they turned up, only the black ones were there. They left a note saying the white ones were out of stock, even though they were still showing on the website. The fact that they didn't let me know and their customer service team is being unresponsive has really annoyed me. I was excited about getting both pairs, now I only have one. It's a shame.


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    Overpriced shoes

    I bought some shoes not long ago, but they were a total rip-off and not even worth it. The whole process of ordering them was a nightmare, with the website constantly messing up and the checkout taking ages. When the shoes eventually got to me, they were the wrong size, so I had to go through all the hassle of sending them back. Not to mention, the customer service was useless and didn't seem bothered at all about helping me sort it out. It's been weeks now, and I still haven't got my money back.


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    Shoes returned, waiting for refund

    I purchased some shoes from this shop, but unfortunately they were too large for my feet. When I returned them, I have been waiting for my refund for more than 2 weeks now. Their customer service is really poor - you can only reach them by email and then you need to wait a whole day for a reply. It's frustrating! I had to raise a dispute with Resolver and my credit card provider just to get my money back. I would recommend steering clear of this place if you don't want to go through a nightmare trying to get a refund!


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    Awesome shoes

    I absolutely adored the new shoes I got from this place! They're incredibly cute and comfortable. The team was so helpful and responded really promptly to all my questions, despite the fact that I live overseas.


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    Shoes order

    I bought some shoes from this shop and it was really easy. I just clicked a few buttons and boom, my shoes arrived right on time. They looked exactly like the pictures online which I was really pleased about because sometimes things look different when you see them in person, you know? But these were perfect. I couldn't be happier and I will definitely be shopping here again. Thanks, shoe shop! You're amazing!


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