Garden Trends - Overall Rating based on 23 reviews
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Defective product
The item I got was faulty, which was a bit of a bummer. But the company's service was top-notch. They were really friendly and fixed the problem quickly. It's nice to find a shop that actually values its customers. Even though there was a hiccup at the start, I'll definitely be shopping with them again in the future.
6 burner BBQ
The 6 burner BBQ I bought was really good quality and worked great. But I was a bit let down to see that the assembly wasn't done properly. The doors were not put on right - they had screws but no nuts to hold them in place, so they were hanging loose. Even though it was a bit annoying, I think it was just a mistake in the assembly process and it wouldn't stop me from shopping there again! 👍
High-quality product, quick delivery, great communication
I bought something from this company not long ago and I have to say, I'm really happy with it. The thing is really good quality and arrived quickly. I thought the updates from the company about the delivery were great too. It did take me a bit longer than they said (2-3 hours) to get everything set up, but the final outcome was totally worth it. I'm really pleased with the product and would absolutely suggest it to others. It's exactly what I wanted!
Bench purchase arrived damaged
I bought a bench from this place, but when it arrived, it was in a pretty bad state. There was a big crack in it. However, the people who delivered it were really nice and quickly sorted out the issue. They arranged for the broken bench to be taken back and gave me a refund straight away. They were great at handling the situation. I would definitely buy from them again and recommend them to my friends. Thanks, guys, for making things right!
Outdoor furniture
I recently bought some fantastic garden furniture from this place. It looks amazing in my backyard and I'm really happy with it. The communication was spot on, they kept me informed about my order. The price was very competitive too, so I feel like I got a bargain. The delivery driver was really helpful and even brought everything straight to my door. Overall, it was a brilliant experience!
Seeds and compost
As someone who had never shopped there before, I was really happy with how easy it was to use their website. The prices for the seeds and compost I bought were really good, plus they gave loads of useful info about each product. The company kept me updated on my order every step of the way, which was top notch. My stuff arrived quickly and in top condition. I had a smashing time shopping with Garden Trends, and I'll definitely be back for all my gardening bits and bobs.
Furniture purchase
I wanted to let you know that I bought some furniture from your store recently, and I was really impressed with the service I got. The whole ordering process went really smoothly and my furniture arrived just a few days after I placed my order. When I had a question about my order, a guy named Stuart was really helpful and sorted it out quickly. Overall, I had a great experience and I'll definitely be coming back to shop with you again.
Outdoor parasol
I bought an outdoor parasol from your store recently, and I have to say, I was really let down by the whole experience. The customer service was not great - they weren't very helpful and didn't communicate well. And when I got the parasol, I saw that it was in a bad condition and was missing a part. It looked like someone had opened it before and tried to fix it with some dodgy Duck tape. That's not the kind of quality I expected from your brand - it's really disappointing.
Plants and gardening tools
I popped into the shop after traveling quite a way and was really pleased with how good the plants and gardening tools were. The staff were super helpful and knew their stuff, they gave me some great advice on what plants would do well in my garden. I bought a few plants and tools and already thinking about going back for more. It was a really great experience all in all.
Pergola
It was a bit tricky to buy online, but it was definitely worth it in the end. I'm really pleased with what I bought. The delivery was quick and the product was packed well. The instructions were easy to follow and the pergola itself is really well made. Overall, I'm extremely satisfied with it.
Garden table set purchase
I bought this table set from a place that was cheaper than the garden centre near my house, but it turned out to be a bad idea. The customer service was terrible, they didn't keep me informed about my order and I had to keep contacting them to find out what was going on. When it finally arrived, some pieces were missing, so frustrating! The delivery took much longer than they initially said. I wouldn't recommend anyone to buy from there, definitely not worth it.
Garden furniture
I recently bought some garden furniture and I was really happy with how quickly it was delivered. It came on time, all wrapped up nicely, and was exactly what I saw on the website. I liked how they made sure everything was perfect when it arrived. The furniture has been great and I would definitely suggest this company to anyone wanting to buy garden furniture.
Side table
I bought this side table to match my other patio furniture and couldn't find it anywhere else in stock! When it was delivered, I was thrilled because it was exactly what I wanted. The table was well packed and arrived on time, which was great. Also, the price was really good for the quality. I'm delighted with my purchase!
Plants
I bought some plants from your shop recently and I must say I was really impressed. The website was easy to use and I even got an extra discount which was a nice surprise. They kept me updated on the delivery the whole time, which I thought was great. The order came on time and the delivery guy was really friendly and nice.
Alexander Rose Garden Bench
I recently bought a lovely Alexander Rose Garden Bench from an online store that sells garden products. It was actually quite easy to find and order on their website, and it arrived pretty quickly without any problems. I would definitely recommend this store, especially if you're looking for those items that are a bit harder to come by.
Outdoor Furniture Set
The service I got at this store was absolutely fantastic. I bought an outdoor furniture set and, unlucky for me, one of the parts was damaged. I got in touch with customer service and they quickly sorted out a replacement to be sent to me. Dealing with them was easy and things were sorted out efficiently, so big thumbs up to them for dealing with the problem so well. The replacement came pretty quickly and I could finally start enjoying my new furniture set without any more wait. All in all, I was really impressed with the service and how smoothly they handled the issue.
Outdoor furniture set
I popped into the shop to have a look at the outdoor furniture set that I had my eye on, and the staff were really helpful in showing me some other options. In the end, I stuck with my initial choice, and the delivery was right on time. The chairs were good to go straight away, but the table needed putting together, which was a bit of a hassle. All in all, the set looks fantastic in my garden, although only time will tell how durable it is.
Replacement part for delivery issue
I had a problem with my delivery from Garden Trends, but I got in touch with customer services and they sorted it out quickly. They sent me a replacement part within the same week. The customer services team were really helpful and I'm grateful for their quick help.
Panalsol
Absolutely disgusting customer service, never received my full order, was told part of it was damaged in transit which I accepted was told on 3 separate occasions that the replacement had been dispatched and at 1 point I was told it had been delivered!! only to be told that this wasn't the case, so basically I was lied to on 3 seperate occasions, and the latest email says its been damaged in transit. Please find a more reputable company to purchase from
BBQ and Stainless Steel Doors
My delivery took some time due to COVID which is acceptable but there were items missing when I received it. I could only contact by mail and waited two months for a response. I only received any help when I disputed my PayPal transaction. Eventually I received another set of doors which are different from the first set. The BBQ is also missing a grate for the coals. I would never order from them again, horrendous customer service and total inefficiency with order fulfilment.
Review with most votes
Very stylish
Though it cost me hard but a big relaxation by heating in garden around where really it is badly needed in cold waves days Before this I was connected with one requirement of ... Read onBy: Harvey