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Booked through Airport Parking Global services. MeetandGreet Manchester sent an email with the Booking Ref blank. (no problem if there's no problem) We set off and called the reception mobile nu...Read on
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Booked through Airport Parking Global services.
MeetandGreet Manchester sent an email with the Booking Ref blank. (no problem if there's no problem)
We set off and called the reception mobile number 30mins before arrival as instructed: no answer
Got to 10 mins away and managed to get someone on the phone they said the drive was 10mins away. We proceed to call back every 10 mins after the driver is a no show.
They stop answering the phone. A driver shows up 40 mins late, no uniform or any proof, but we have to rush to get a covid test. Nearly miss the flight.
Get back and call them to say we've landed and we're 30mins away they say they're sending the driver. Get to the carpark in 40mins and no one there. Call the company they say they'll send the driver now and claim they never said they already sent her.
The car arrives 15mins later filthy and damaged, big scratch across the back bumper.
The driver is very apologetic and helps me get the owners number, Mitch. I proceed to talk to him later in the day where he says I can bring my car back to Manchester where his garage will fix. I ask for the garage info, the job info and the timeframe. He tried to call later but I had already gone to bed. I said we can talk Monday, he agrees and says "I'll call at 4"
I call him at 4.10 after no contact then text him: no response and then wait a few days to see if he'll call. I call him twice and his office once on Friday and he calls me back. I refused to drive back to Manchester and leave my car again, he demands I go to my garage and get him a quote before he does anything I tell him I can give him the company info and he can call and talk to them and agree to pay. He refuses and shouts it's his garage or I go get a quote or nothing. I tell him he should be apologising for the awful service and agree to get the quote and state I want a refund.
I then return to Airport Parking Global Services to leave a review and find I cant.
I ask the chat assistant for help who asks for my booking number (nope) I send him a screenshot of my email with all my info and no booking and he blanks the chat.