Skypark Secure Reviews

: 20
70% Would buy here again

Most relevant positive review

  2024-05-10
Parking reservation cancellati
I had to cancel my parking reservation recently due to some unexpected issues, but I was really i...Read on
Anna

Most relevant negative review

  2024-04-03
Meet and greet airport parking
So, my family had arranged for meet and greet airport parking at Heathrow through Skypark. But, w...Read on
Isabella

Review with most votes

  2024-02-19
SkyParkSecure
Scam alert! This company does not operate at Heathrow car park. I was charged £7.50 for leaving H...Read on
Pav

Reviews (20)

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    Parking reservation cancellation and refund

    I had to cancel my parking reservation recently due to some unexpected issues, but I was really impressed with how easy and efficient the process was. I was facing some financial difficulties and had to cancel my trip, which meant cancelling my parking as well. Even though it was a bit stressful, I found that cancelling my reservation and getting a full refund was simple and hassle-free. The customer service team responded quickly to my emails, helping me out and making sure my refund was sorted out promptly. I've used this service a lot before, and this experience just showed me how reliable and professional they are. Not only was cancelling easy, but their prices are usually the best around, so it's a great choice for travellers looking to save some money.


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    Meet and greet parking at Heathrow terminal 3

    The whole thing started pretty well, we booked online and picked up the car at the airport with no issues. But, then there was a bit of unexpected drama when the parking company went bust while we were away. When we got back, we were left high and dry. Skypark Secure weren't to blame directly, but they really went all out to sort us out - offering to cover some taxi costs or give us a bit of money back. It was really great to see that kind of customer service, they really do care about their customers. We'll definitely use them again next time.


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    Lost booking email

    I lost the email with my parking reservation for November, which was a total nightmare because I couldn't remember my details and was worried about not being able to park when I got to the airport. I decided to email customer service at Skypark Secure, hoping for the best. Surprisingly, they were really helpful and got back to me quickly. They re-sent me my booking confirmation in no time, saving me from a big headache. I must say, their service was excellent, and I am so thankful. Big thanks, Skypark Secure!


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    Meet and greet parking rebooking

    I was really impressed with the service I got from this company. I got an email saying that the parking company I'd booked with had gone into administration, which had me really worried about my travel plans. But the email went on to say they'd rebooked me with another company, saving the day and keeping my plans on track. I can't thank them enough for acting fast and being so helpful. Rachel, especially, was amazing and made sure everything was sorted out quickly and smoothly.


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    Parking reservation

    I was planning on writing a review about my experience with the parking reservation, but after checking out other customer reviews and realising that the company doesn't bother to reply to any of them, I've decided not to support them. It's a shame to see a company that doesn't show any interest in listening to their customers.


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    Quick and efficient customer service

    I had a question that needed answering quickly, and I have to say I was really impressed with how efficient and professional the customer service team was. They were easy to get in touch with and replied quickly, which made everything run smoothly and without any hassle.


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    Airport parking review

    I've used this airport parking service quite a few times now, and I must say, they always do a great job. The staff are really friendly and helpful, which makes a real difference compared to other airport parking services I've used before. Moreover, they are quick to sort out any problems that come up, showing that they genuinely care about their customers. I would definitely suggest them to anyone in need of dependable airport parking. Well done and keep it up!


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    Lost email receipt and booking number

    I had a right nightmare situation where I lost my email receipt and booking number due to hacking. I ended up having to cancel my parking reservation, but the folks at the car park were just amazing in sorting it all out for me. They managed to locate my details and promptly refunded my payment, which was a massive weight off my shoulders. I just want to give a massive shoutout to the staff for being so patient and helpful during what was a really stressful period for me.


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    Changed car booking

    I just had to change my car for my parking booking, and I was really pleased with the great customer service I got. The staff were efficient and friendly, they quickly sorted out my booking without any trouble. They gave me a new booking reference and made everything really simple and easy. Even though it might have seemed like a small thing, the staff's friendliness and professionalism were top-notch.


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    Booking parking cancellation

    I booked parking recently at a great price, but I had to cancel my reservation. I sent an email to customer service to ask about any fees, and they said only the £2.99 booking fee would be deducted. I cancelled my booking easily and without any problems. I've used this service before without any issues, and I'll keep using it in the future.


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    Changing car details for parking

    I sent an email to customer service to update my car details for airport parking and Luke got back to me pretty sharpish. He explained what steps I needed to take, and once I did them, he responded quickly again to confirm my new car details. It was a really positive experience, and I'll definitely be using their services again.


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    Car parking emergency

    Oh my gosh, I was proper stressed this morning because the car parking company I booked with went bust! I quickly got in touch with SkyPark Secure via email and online chat, and they were really fast to respond. Within a few hours, they had sorted out new parking for me. A massive shoutout to the amazing ladies who helped me - thanks a million!


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    Reservation amendment

    I needed to alter my booking, and I must say, the customer service response I received was quick and exceptional!


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    Meet and greet airport parking

    So, my family had arranged for meet and greet airport parking at Heathrow through Skypark. But, when we rocked up at the airport, we were informed by the Maple Parking desk that the parking company Skypark had booked for us had gone out of business ages ago! We then had to rush around to find another parking spot, which ended up setting us back more cash and nearly caused us to miss our flight. Skypark did refund us in the end, but they didn't even offer an apology or any form of compensation, which was pretty disappointing to say the least. Total bummer, really.


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    Easy, helpful customer service, prompt responses

    I thought buying the product was really easy and clear-cut. The customer service team were so helpful and got back to me quickly with all my questions. Overall, it was a really smooth experience.


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    Booking with a dodgy company

    I found a parking spot through this company, but unfortunately, the parking company they recommended didn't turn up and I had to fork out for a pricey taxi instead. It's all well and good that they go on about their Feefo score, but that doesn't make up for the fact that they endorse firms that can't be relied upon.


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    SkyParkSecure

    Scam alert! This company does not operate at Heathrow car park. I was charged £7.50 for leaving Heathrow and another £7.50 upon entering a week ago. I booked Skypark Secure online for departure from Terminal 5. Following the instructions received via text, I called the provided number 07842351199 to inform them of my arrival at Heathrow. Unfortunately, the call went unanswered several times. Eventually, someone with broken English guided me on where to go. All I could understand was "number 3." As I approached T5, I tried to communicate with the individual, but I struggled to comprehend his instructions. Only the mention of "number 3" was somewhat clear. Despite having filled out an online form after researching parking at T5, he navigated me to T3. This confusion led to me mistakenly entering T5 on level 3, thinking he was instructing me to go to level 3. I received a ticket, which I had to pay £7.50 for because level 3 was not the correct level for this specific parking area. When I confronted the person with the issued ticket for the wrong level, he laughed, and I had to pay for entering Heathrow parking. I explained that I had made an online booking and had already paid for everything, but I had to pay again due to being on the wrong floor.

    Upon returning to Heathrow T5, I attempted to call 07842351199, but there was no answer, and leaving a voicemail wasn't an option. I then called 07931696867, the number the person with limited English proficiency had called me on the day of my departure. Again, no answer and no voicemail option. After several attempts, someone finally answered. I informed him of my arrival and my desire to collect my car. He instructed me to call after collecting my bag, promising that my car would arrive shortly. Following his advice, I called but ended up waiting for 50 minutes for my car to arrive. Worried that something was wrong, I called multiple times, but none of my calls were answered by either of the numbers. After about six attempts, someone finally answered and assured me that my car would be with me in 5 minutes. However, I waited an additional 40 minutes before my car finally arrived. When I inquired about the delay, the driver mentioned that he was instructed to bring my car about 10 minutes prior, contradicting what I was told an hour earlier. When I inserted the ticket provided by the driver upon leaving the parking area, the barrier did not open because I was charged £7.50.

    Seeking assistance, I explained that I prepaid my parking online with SkyPark Secure. The lady on the line informed me that the parking doesn't operate at Heathrow... it is an outside company that took my car away. Upon returning to Heathrow, a ticket is issued that must be paid when leaving. Not only did I pay for my 6 days of parking online, but I also paid an additional £15 due to the mistakes made by these people. This company is a scam, unprofessional, and lacks proper English communication. They do not answer their phones, provide incorrect information, and subject customers to extensive waiting times due to their inability to manage bookings and guide confused drivers. If they can't allocate a number plate to the correct terminal, it indicates a mess in their booking system. Avoid this company at all costs... otherwise, you'll experience a long and expensive wait for your car.


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    Car parking nightmare

    My family and I booked airport parking with a company that ended up not showing up, so we had to go on a bit of a wild goose chase to track them down. Despite being assured that we would be fully refunded for the inconvenience, we only received a partial refund and were not compensated for the additional expenses we had to face. Dealing with both companies turned out to be a frustrating and disappointing experience overall.


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    Booked Meet and Greet parking

    I tried using Meet and Greet parking with this service, but the company they used didn't turn up and we ended up having to pay more than we had expected. We nearly missed our flight and didn't even get a refund. I won't be using them again, really let down by the whole experience!


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