Spotlight: What are our customers saying? Write a review
Scam alert! This company does not operate at Heathrow car park. I was charged £7.50 for leaving Heathrow and another £7.50 upon entering a week ago. I booked Skypark Secure online for departure fro...Read on
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.
Scam alert! This company does not operate at Heathrow car park. I was charged £7.50 for leaving Heathrow and another £7.50 upon entering a week ago. I booked Skypark Secure online for departure from Terminal 5. Following the instructions received via text, I called the provided number 07842351199 to inform them of my arrival at Heathrow. Unfortunately, the call went unanswered several times. Eventually, someone with broken English guided me on where to go. All I could understand was "number 3." As I approached T5, I tried to communicate with the individual, but I struggled to comprehend his instructions. Only the mention of "number 3" was somewhat clear. Despite having filled out an online form after researching parking at T5, he navigated me to T3. This confusion led to me mistakenly entering T5 on level 3, thinking he was instructing me to go to level 3. I received a ticket, which I had to pay £7.50 for because level 3 was not the correct level for this specific parking area. When I confronted the person with the issued ticket for the wrong level, he laughed, and I had to pay for entering Heathrow parking. I explained that I had made an online booking and had already paid for everything, but I had to pay again due to being on the wrong floor.
Upon returning to Heathrow T5, I attempted to call 07842351199, but there was no answer, and leaving a voicemail wasn't an option. I then called 07931696867, the number the person with limited English proficiency had called me on the day of my departure. Again, no answer and no voicemail option. After several attempts, someone finally answered. I informed him of my arrival and my desire to collect my car. He instructed me to call after collecting my bag, promising that my car would arrive shortly. Following his advice, I called but ended up waiting for 50 minutes for my car to arrive. Worried that something was wrong, I called multiple times, but none of my calls were answered by either of the numbers. After about six attempts, someone finally answered and assured me that my car would be with me in 5 minutes. However, I waited an additional 40 minutes before my car finally arrived. When I inquired about the delay, the driver mentioned that he was instructed to bring my car about 10 minutes prior, contradicting what I was told an hour earlier. When I inserted the ticket provided by the driver upon leaving the parking area, the barrier did not open because I was charged £7.50.
Seeking assistance, I explained that I prepaid my parking online with SkyPark Secure. The lady on the line informed me that the parking doesn't operate at Heathrow... it is an outside company that took my car away. Upon returning to Heathrow, a ticket is issued that must be paid when leaving. Not only did I pay for my 6 days of parking online, but I also paid an additional £15 due to the mistakes made by these people. This company is a scam, unprofessional, and lacks proper English communication. They do not answer their phones, provide incorrect information, and subject customers to extensive waiting times due to their inability to manage bookings and guide confused drivers. If they can't allocate a number plate to the correct terminal, it indicates a mess in their booking system. Avoid this company at all costs... otherwise, you'll experience a long and expensive wait for your car.