Perfect Pet Insurance - Overall Rating based on 21 reviews
Experience Videos
Featured Reviews
Reviews (21)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.
Alternative pet insurance purchase
I was shocked when I saw how much my current provider was trying to charge me for the same policy, nearly three times as much! So, I started looking around for a better deal. That's when I stumbled upon this pet insurance company that offered the same coverage but at a much lower price. Signing up was a breeze, only took me about 10 minutes. I would definitely suggest giving them a go if you're looking for a more affordable option.
Quick and efficient advice
I had a really good experience with this company because they answered my phone call quickly and the adviser was friendly. They gave me the advice I needed efficiently. Overall, the service I received from them was great.
Renewal options discussed
I was really pleased when I gave them a ring and they agreed to match the price I found on a comparison site for my pet insurance renewal. The person I spoke to on the phone was really helpful and took the time to update my pet's details, ensuring all the information was spot on. It was dead simple and saved me a load of cash!
Awesome pet insurance
I absolutely loved the service we received from this place! They were incredibly helpful and answered all of our questions about pet insurance. What's more, they even added my wife to the policy without any hassle at all.
Quick Purchase
As someone who's got pet insurance with this company, I thought getting my policy was easy and fast. But things took a nosedive when my dog needed emergency treatment and I had to make a claim. Even though it was an urgent situation, they turned down my claim because of a small detail in my dog's medical records, which was really annoying. And to top it off, my premium went up without a good reason. The way the company didn't explain things properly or keep me informed made the whole thing really upsetting.
Worst pet insurance experience
My pet needed surgery which this insurance company refused to cover, even though I showed them proof that their reasons were wrong. They blamed me for not looking after my pet properly, suggesting I let her get hit by a car. It's absurd and offensive. I'll definitely be telling everyone I can to steer clear of this company.
Renewal quote match
I recently phoned up to discuss my renewal quote and was really pleased with how helpful the customer service was. The person I spoke to was quick to match the cheaper online price instead of the higher one I was originally given. It was nice to see that the company cares about its customers and is willing to make changes to help them out. All in all, I was impressed with how efficient and professional the service was.
Efficient and friendly service
I was so impressed with the customer service team - they were so efficient and friendly. They got back to me straight away and dealt with all my questions really professionally. Their service was top-notch and a real asset to the company.
Renewal of my pet's insurance
I had to give them a call to discuss renewing my pet's insurance, and the bloke on the customer service line, Michael, was just brilliant. He really knew his stuff when it came to their insurance policies and was really friendly and professional. He had all the answers to my questions without any faff. Honestly, I can't sing their praises enough. Top-notch service through and through! ⭐⭐⭐⭐⭐
Help with claim form
I had to give a shout out to Callum and Charlie for being really nice and helpful when I asked about the claim form I was filling out. Later on, I had to make another call and Ellie helped me out. She was extremely friendly and explained everything I needed to know. It's really nice to speak with such friendly people when you're in need of help. Thank you!
Slip disk injury coverage
My poor pet recently hurt their back, and I didn't want to put them through surgery because of the high costs involved. Unfortunately, when I tried to claim from my pet insurance, they refused it, saying they thought they knew how the injury happened. It's really frustrating and disappointing that they haven't been clear or communicative about their decision-making. I've been paying for that insurance for more than two years, but they only gave me back a small amount of the money I spent. I've tried asking them to explain their reasoning, but they haven't really given me a satisfactory answer. It's been a really tough time, and I'd advise others to be careful when choosing a pet insurance company.
Easy purchase process
I had a really good experience sorting out insurance for my pet with this company. It was really easy and straightforward, especially when it came to renewing the insurance for my other dog. The guy I spoke to, Oliver, was really friendly and helpful. He sorted out my insurance quickly without any problems. I'm grateful for the great customer service I received.
Renewal price match
I just got my pet insurance renewal quote and was a bit shocked that it was more expensive than what I found on price comparison websites. So, after looking into it a bit, I thought I'd give them a ring to see if they could do anything about it. The bloke I spoke to, Charlie I think his name was, was dead nice and really listened to my concerns. He managed to sort me out with prices that matched the cheaper ones I found online, which made everything nice and simple. I'm grateful for the effort they put in to make sure I stick around as a customer.
Efficient customer service
I was really impressed by the way Glenn, the customer service assistant, helped me out. He knew what he was talking about and dealt with my request with confidence. It was all so easy and straightforward thanks to him. I'm so grateful for the great service I received and will be sure to tell others about it.
Easy Purchase
The customer service at this pet insurance company is excellent. Bona is always on hand to help with any questions or enquiries, which makes everything so much easier. Dealing with pet insurance can be a bit of a nightmare, but the team here really knows how to make it less stressful. I'm really thankful for their great service and how dedicated they are to helping customers like me.
Quick resolution of refund issue
Recently, I had to cancel my pet insurance because my dog sadly passed away. I forgot to let them know immediately. When I finally got in touch with the company, they initially said no to giving me a refund. But after talking to Charlie, he dealt with it really well and now I'm waiting for a refund. I'm grateful that they sorted out this tricky situation so quickly.
Quick and efficient renewal process
I've been with this pet insurance company for a year now and I have to say, I'm really happy with the service I've been getting. Charlie, the customer service rep, has been so helpful and nice whenever I had any queries. The renewal process was really fast and easy, which made everything straightforward. I'm pleased with the coverage my policy offers and I feel reassured knowing that my pet is looked after.
Easy insurance purchase
I was really unsure about pet insurance, but the person who assisted me was incredibly friendly and explained everything perfectly. They were honestly the loveliest person and made it all so straightforward for me to grasp. It felt like chatting to a friend, and they ensured I got the most suitable insurance for my pet. Thank you so much for being so helpful and approachable, I truly value it!
Helpful customer service
I really thought the customer service advisor who helped me access my account was great. They were so patient and knew what they were talking about, and they made sure I could understand everything easily. I was really grateful for how hard they worked and how willing they were to assist me.
Spinal surgery insurance claim
I've recently had to submit a claim to my pet insurance company because my 10-month-old dog needed spinal surgery. Unfortunately, they turned down my claim even though I gave them a lot of proof to back up my case. The surgery ended up costing more than £7500, which is way more than my coverage limit of £1000. The insurance company said it was my fault for not looking after my dog properly to stop the accident, even though my garden fence was secure and there was no way my dog could have escaped. When they reviewed my claim again, they still didn't take into account the evidence I provided. I'm really disappointed with how they handled everything and I won't be recommending this insurance provider to anyone.
Review with most votes
Exquisite
Anyone who has ever taken a sick or injured pet to the vet knows how expensive veterinary care can be. It's in those sorts of situations where having a financial safety net to f... Read onBy: Eder