Desigual - Overall Rating based on 22 reviews
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Wrong item received
I recently bought something from this brand, but I was so let down because what I got was totally different from what I asked for. Not only did they mess up my order, but they also included things I didn't even want. When I got in touch with them about the mix-up, they weren't very helpful and told me to send everything back before they'd consider giving me a refund. It's been more than a month now since I sent the items back, and I still haven't got my money back. The way they've handled this situation and their lack of care for their mistakes is so frustrating. I'll definitely think twice before ordering from them again.
Occasion outfit purchase
This brand is a total nightmare. I ordered an outfit for a special occasion back in early May, and I'm still waiting for it to arrive. The customer service is just terrible, the agents have no clue and are no help at all. All they do is give me explanations that don't actually solve anything. And the delivery company they use is even worse, there's no communication or updates on where my order is. It's just a complete disaster.
Clothing and accessories
I was a bit unsure about ordering from this place at first because of some bad reviews I read, but I thought I would give it a go anyway. To my surprise, my order turned up quite quickly, and everything fitted well and was good quality. The customer service team were really helpful and quick to respond, which made my whole experience even better. It looks like there might be some location-specific problems with orders, but I didn't have any issues at all. Overall, I had a really good time shopping here and will definitely think about coming back in the future.
Tyler dresses
The customer service at the store was really disappointing. I decided to buy two Tyler dresses after a salesperson convinced me over the phone because I wasn't sure about my size. However, when the dresses arrived and I wanted to return one, it was a nightmare. The returns process they promised to be free and simple turned out to be the total opposite. I tried contacting their customer service several times, but I never got a response. This lack of communication made me feel so frustrated and confused about what to do next. I found it worrying that I couldn't get a straightforward answer on how to return the dress. Finally, after talking to two different employees, I got conflicting information on the return process, showing that they really need to improve how their staff coordinate with each other.
Communication issues resolved
Although there were some communication issues at first over an order that wasn't delivered, the staff managed to sort everything out in the end. My advice would be to stay patient, have trust, and keep trying to get in touch with them until the problem is sorted.
Return Experience
My attempt to return something to this company was a nightmare. I couldn't figure out how to start the return process as the communication was so unclear, and not having a phone number to call just made things worse. When I tried their online chat, all I got was automated responses that didn't help at all. It was a total waste of time, and now I feel like I've wasted my money too.
5-7 day delivery
I'm really disappointed with this company's lack of efficiency. I ordered something a week ago and it still hasn't been sent out. How come they say it takes 5-7 days for delivery but can't even manage that? It's just so frustrating and not fair. I don't get why they think it's okay to make customers wait so long for their orders to even be sorted, let alone arrive. The fact that they don't keep us updated or tell us what's going on is really annoying. I definitely won't be buying from them again.
Handbag
I bought a handbag online not too long ago, but it's been two months now and I still haven't received it or got my money back. The company keeps emailing me, saying to be patient, but I'm really let down by their poor delivery and customer service.
Bright colored pants
I've always been really interested in this brand - they've got such a cool style that's so different from other brands, with their bright and bold colours. I got myself a pair of trousers in a really striking hue recently, and I have to say, I'm absolutely chuffed with them. The quality is top-notch, they fit like a dream and they're just as described. The colour is so vibrant and really catches the eye. I ordered them through an app from a third party, and I didn't have any bother at all with the ordering process.
Never got my order
I've been asking multiple times to get my money back because my order never arrived. Honestly, their customer service is absolutely awful. I had to wait for ages and they still didn't sort out my issue!
Recent order delay
I was really looking forward to my recent order from your online store, but I have to say it's been quite frustrating. I made the order on May 10th, and now it's been 15 days with no tracking number or sign of my purchase. Despite reaching out to customer service multiple times, all I got were apologies with no real solutions. This delay has got me worried, especially as I'm heading off on a trip tomorrow and I'm afraid I'll miss the delivery completely. This is the second time I've had problems like this as a returning customer, and it's making me think twice about shopping with you again in the future.
Great fit clothing
I absolutely love the clothes I purchased- they always fit perfectly and are such good quality. I've been a loyal customer for years because of this.
Two tops
I'm really upset with the service I got from this company. I ordered two tops more than two weeks ago, and they are still not here. I got an email saying they were sent a week ago, but they haven't arrived. How long should it take for a small package to arrive from London or Barcelona? This is so frustrating! It seems like they're trying to rip off customers by not sending what they bought. It's just not right.
Coats, sweaters, and bags
I've been buying them for ages and I've noticed a real drop in quality recently, it's quite sad really. I wish they would bring back some of their old collections because the new stuff is just so boring. Us grown women want clothes that fit well, with bright colours and trendy styles, we don't want Mickey Mouse designs. Step it up, Desigual, you can do better than this!
Skirt purchase
I'm really disappointed with the lack of communication and transparency about my recent skirt purchase. I ordered it over a week ago, and it still hasn't arrived. No one has told me where it is, so I feel frustrated and let down. These days, fast delivery should be normal, not a special thing. I don't understand why it's taking so long for my skirt to get to me when companies like Amazon can do it quickly. The tracking information says my skirt has been on the way for days, and I'm losing patience. If it doesn't come today, I'll cancel my order without waiting.
Dresses not received
I'm still waiting for my dresses to arrive in Denmark. I don't get why this keeps happening, especially when they're saying they're working on making things better for customers. Just send me my dresses already! I'd rather have the dresses than a refund.
Colourful and unique clothing
I've been a customer for a good while now, and it's clear to me that this brand is always changing and growing. I've never had any problems, and if anything did pop up, it was sorted out right away. The clothes are really well made - I've still got stuff from ten years back that's still in top shape. Good quality does cost more, but it's worth it in the long run.
Clothing items
I've been a regular customer at this shop for a while now, and I have to say I'm really disappointed with my recent experience. Normally, they're quick and efficient with my orders, but this time everything seems to be moving at a snail's pace. It's been nearly two weeks since I placed my order, and I've only just been given a delivery date by the courier. This delay is really frustrating, especially because I was excited to get my new clothes on time.
Express delivery
I'm really disappointed with the express delivery service I paid extra for. They said it would arrive in 1-2 days, but I haven't heard anything about my order. It's so frustrating and it feels like they've let me down. I've tried to contact customer service, but I haven't got any answers. Not meeting the promised delivery time is just not right and it's made my shopping experience really bad.
"Undelivered parcel frustration"
I'm absolutely furious. This is now the second time that these guys have messed up my delivery. The tracking info says it's been dropped off, but I promise you, it hasn't. It honestly feels like I've been scammed out of my cash and faith in this company. How can they think it's okay to be so deceitful? It's just not on. Needless to say, I won't be buying from them anymore.
Review with most votes
Need some attention
I had ordered of 398.00 dollars and delivery was made by carrier very late. I was from Canada and meet with minimum order cost for free delivery,it was free but not on time. I... Read onBy: Kirti Bagga