JD Williams30 reviews
This score is based on 30 genuine reviews submitted via BritainReviews since 2018.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Garden set — a funny ride
some of the leg fixings were in the wrong places so the table wouldn’t stand properly (two legs clustered at the top, nothing at the bottom — odd), and two seat cushions were missing. Not ideal. I rang customer service the next morning and spoke to Wasim who sounded genuinely keen to help and promised replacements by the weekend. That was promising. After that I got a string of emails though — one saying spare parts weren’t available unless I sourced them myself and they'd refund 20%, which felt a bit cheeky, another suggesting they’d collect everything for a refund and I could re‑order. Different people kept replying, different approaches, no fixed collection day (they just turn up, apparently). It was a bit mad, to be honest, and I was sceptical it would be sorted. But in the end the replacements arrived when they said they would and the delivery lads were polite and efficient. Cushions matched, new table parts fitted perfectly and it all stands solid now. So, a rocky start with clumsy communications, but customer service pulled it round in the end and delivery did the job. Would recommend, with a caveat: be prepared to chase, but stick with it — it’s worth it once it’s sorted.
Second thoughts about the set
Halfway through the second week of trying to sort this out I was standing in my garden with a crooked chair and no idea what to do next. I’d actually seen the set on the company’s website after a friend mentioned it — looked good online, solid slatted teak look, cushions that seemed decent. When it arrived the frame was misaligned, one slat split and the cushions weren’t the colour shown, they felt thin and a bit damp to the touch. It did not sit right, literally wobble when you sat. I phoned, I messaged, I used their site contact forms twice — then called customer services and they booked an Evri collection. Nobody turned up. Then they tried again. Nobody turned up again. I kept taking time off and my dad even dashed over one afternoon because Evri had emailed he was on the schedule the day before. He came for nothing.
I’ve described the faults in a long email with photos and screenshots and was told it’d go to the complaints team. That was two weeks ago and silence. It’s annoying because the furniture itself felt like it could have been fine if it weren’t faulty — the finish and the feel of the wood were alright, the cushions would have been acceptable if not damp — so there’s that small, wasted potential. In the end I opened a dispute with my bank and ordered a different set via Amazon and Debenhams; those arrived quickly and actually feel good to use, which is a relief. I’m not keen to recommend the original seller based on the returns and communication alone. Time and stress lost, and a chair that sits wrong on your lawn — not worth it.That moment relief kicked in
after one more follow-up email a proper person from the specialist team phoned, arranged collection and confirmed a refund would be processed. When the refund cleared a few days later and the courier picked up the faulty set, I just breathed out — that was the moment I knew it had been sorted. The product itself was fine when it worked; it would have been great for weekend garden games but this one item was a dud. So yeah, not perfect and the customer service before the fix was patchy at best, but once the right person got involved it was resolved. I’ll think twice before ordering again, and I’d hope they tighten up their returns process, but at least it didn’t drag on forever in the end.
Delivery surprised me
the delivery team were actually reliable, and one of the dresses was better quality than I expected, which is awkward because I’m annoyed about the refund but can’t deny the product and delivery were decent. There was one moment when an agent said they’d passed the case to a specialist team and that someone would get back within five days; I felt a tiny flicker of hope, which I didn’t expect to feel.
So yeah, mixed feelings. Happy with the arrival and the item itself, annoyed and frustrated with the way the refund has been handled and the repeated requests for info. I’m still waiting and sceptical, but I thought I’d say — if you need good delivery and decent stuff, they can do that; if you need reliable customer service or a quick refund, be prepared for a headache.Post-move messaging muddle
clunky and worrying. The tracking kept showing attempts to deliver to my old address (which I no longer have access to) and the app/website for the courier was, frankly, useless. I work full-time and don’t have a spare afternoon to chase parcels, so being told to nip over to a neighbour or a depot isn’t helpful when you don’t drive or have keys to the old place. That part really annoyed me.
I tried to re-order on Monday/Tuesday, and then yesterday I discovered items in my account had been cancelled and my credit limit zeroed (no explanation). That was the final straw: why cancel stuff without telling me? It felt like being ignored on loop. I spent ages on the phone repeating the same information — and I mean ages — which is exactly the sort of thing you hope a proper email contact would have prevented. So please, for the love of small humans and sleep-deprived parents, provide an actual email address someone can use to reach a real person. Yes, you can ID me from my old postcode if needed, but don’t make me chase you.
Customer service did respond eventually, but it was slow and patchy; not impressed. The delivery partner (Evri) kept attempting deliveries to a place I can't get into, then the tracking would go soft, and it all looped back to square one. Emotionally? I’m tired, irritated and a bit sad that what should have been a simple reorder turned into an overnight stress-fest (I went to bed at 2.10am fretting). A proper, direct line of communication — an email, an assigned agent, anything that stops me repeating myself on the phone — would make a huge difference. Otherwise the product choice and pricing are okay, but the delivery and service need fixing.Not worth the hassle
receive, return, wait, repeat. Imagine that, over and over. Eventually, right before Christmas, I finally got three OK sets — relief, at last. But the account mess they made was a whole other saga. I was on the phone for hours across different calls, promised they'd look into it on 16 December and get back to me. Then, while I was on holiday, I got a text out of the blue threatening to refer me to credit reference services unless I paid up that very day. Panic, phone calls that went unanswered, emails ignored. I came home to a statement with strange amounts, late fees and admin charges added. On 31 December I waited nearly an hour, finally spoke to someone quite stroppy, and at 78 years old — yes, I mention my age because it matters — I just gave up and paid to stop the whole thing dragging my credit. I asked them to close my account and never contact me again. So did my doubts vanish? Not really — they were sadly confirmed. It worked out in the end in terms of the product, but the service and the stress left a sour taste. I wouldn't risk it again.
Clothing items
So, I bought some clothes recently and got a bit annoyed because the company charged for postage separately from the total cost. I mean, why would they do that? The invoice they emailed to me even showed the total cost of the clothes and then separately listed the postage. It just makes things confusing for customers, not to mention the hassle of checking my bank account only to see that the payment had been processed twice, with the same amount showing up in pending transactions. I had to go through a lot of trouble to get my bank to release the duplicate charge. It's just not fair, honestly.
Dress purchase, quick delivery, free returns
I ordered a lovely dress on Friday and it came on Sunday, but unfortunately it didn't suit me. I returned it for free on Tuesday and got my money back in my account by Friday. The service was fantastic, so I'll definitely be shopping here again.
My top I bought
Oh my goodness, I ordered this top online and it turned out to be the worst! The suppliers that they use have really bad reviews, it's shocking! I mean, come on, who would want to purchase clothes from a brand that doesn't bother to check if their suppliers are reliable? I'm really let down by this, I definitely won't be shopping with them again. It's just not cool!
300 piece Art set
I recently bought a 300-piece art set online, and I'm really happy with it. The package was well-wrapped, and the delivery was super quick. I started using the art supplies pretty much straight away. All in all, I’d definitely recommend this product to anyone after a top-notch art set.
Big clothes order
I ordered some oversized clothes and they were brilliant! However, the delivery person was useless and didn't collect my returns. They even fibbed about it. I attempted to get in touch with them but had no success. Fortunately, the customer service at JD Williams was really friendly, even though they couldn't assist with Evri.
3 pairs of jeggings
I ordered 3 pairs of jeggings, but they didn't fit me properly. So, I returned them and had to wait for 10 days to get a refund. Even though I understand that it takes time to process, it's really annoying when the money is taken out of my account straight away. I thought I'd give it another go and ordered 3 more pairs, but today the delivery I received wasn't mine at all. The invoice said jeggings, but the delivery driver gave me the wrong items which belonged to someone else. Now I'm stuck with 6 pairs of jeggings that I didn't want and can't reorder what I actually need until I get my refunds. This whole situation has left me beyond frustrated!
Next day delivery disappointment
I recently bought something online, hoping it would arrive the next day. But, I was disappointed because the website gave me wrong information. I waited for two days but then found out that next day delivery isn't always promised. They said if the item isn't in stock, it can take 3 to 5 working days. This kind of lack of clarity is annoying and makes me feel like the company tricked me. It's disheartening when big brands don't stick to their promises and give customers the right info.
Online purchase experience
I've just bought something online and I've had some problems with the payment. They took the money out of my account twice and now my funds are frozen which is really annoying. On top of that, I've tried to get in touch with their customer service team through email but they haven't replied, making me feel ignored and lost about what to do next. In the end, dealing with this company has been a letdown and I'm not happy with how they've handled the situation.
OSLO sideboard purchase
I recently bought an OSLO sideboard and unfortunately, once it was put together, I noticed a noticeable piece of damage on the outside. I was really disappointed with the quality control and the fact that it was delivered like that. When I got in touch with customer service, they recommended that I send the sideboard back, but because it was already built, that wasn't really an option for me. However, the customer service team were understanding and worked with me to find a solution. We agreed on a partial refund to make up for the inconvenience, which I was grateful for. It took about a week of emailing back and forth, but in the end, I was happy with how it was resolved. Despite this hiccup, I would still consider shopping here again in the future.
Nintendo Switch purchase
I bought a gaming console not too long ago and I have to say, the whole process was really easy and quick. I was happy to see I could pay a bit extra to raise my credit limit and handle the high APR responsibly. The delivery came on time as promised, and I was really surprised at how fast it arrived. I had to ask for tracking information and the customer service team was friendly and gave me all the details I needed. All in all, my time shopping with this company has been great and I'd definitely shop here again in the future.
Mattress purchase
I bought a new mattress recently and I have to say, the delivery service was absolutely fantastic. The delivery lads gave me a ring 20 minutes before they were due to arrive and managed to get there right on time. They were really helpful and friendly, which made the whole thing super easy and hassle-free.
As for the mattress itself, it's a bit early to give a proper review but everything seems to be in great condition so far. All in all, I'm really happy with the service and delivery - top marks!Evening wide fit sandals
I recently bought two pairs of wide fit evening sandals from this shop. I was really happy to discover that both pairs were the perfect size, fitting really comfortably. The quality of the sandals was even better than I expected, especially given the sale price I paid. I was pleasantly surprised by how comfortable they were, even for long periods of wear. Overall, I'm really pleased with my purchase and would definitely consider shopping with this retailer again in the future.
Oversized boots
I ordered a pair of boots, but when they arrived they were way too big for me. Luckily, the company sorted out a free return straight away and gave me my refund without any issues. It was really easy and their communication was excellent throughout the whole process.
Airbeam tent
The tent was delivered quickly and efficiently. There was a slight issue with one of the tubes bursting, but it was easy to replace. The customer support was really helpful and friendly. Overall, I would definitely recommend them.
About JD Williams
JD Williams is a leading British home shopping company that specialises in clothing, footwear, and home products. Founded in 1875 by James David Williams, it is one of the UK's oldest direct mail order businesses. The company primarily targets the 45-plus demographic, offering a broad selection of sizes and styles. JD Williams operates through various catalogues and an extensive online presence, aiming to provide stylish and functional products with a focus on inclusive sizing. The company's heritage and continuous innovation have established it as a trusted name in the retail sector.
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Categories JD Williams
Online shopping | Fashion Reviews & Experiences | Homeware Reviews & Experiences | Electronics Reviews & Experiences | Cosmetics & Personal Care Reviews & Experiences | Children & Baby Reviews & Experiences | Merchandise Reviews & Experiences
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Last update: December 2025
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Review with most votes
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J D Williams, very old players of classic and latest fashions apparels . my family love to shop here. There was time when website and digital world was not in existance even si... Read onBy: R.K.JAIN