John Lewis & Partners Reviews

: 20
75% Would buy here again

Most relevant positive review

  2024-06-02
Mattress purchase
I bought a mattress from this store not long ago and I have to say, I'm really impressed. Th...Read on
Wright

Most relevant negative review

  2023-12-24
Table and TV purchase
The quality of products has really gone downhill in recent years, especially when it comes to fur...Read on
Duncan

Review with most votes

  2023-11-23
Toy
I am writing this on behalf of my mothers. She would give zero if she could This all started ...Read on
Joan

Reviews (20)

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    Large furniture delivery

    The company's delivery service was really impressive. I got helpful texts and calls that kept me updated on when the delivery van would arrive in my rural area. I also liked being able to track the delivery myself, it made me feel more in control. The delivery team of 2 men were quick, polite, and nice, which made the whole experience easy and enjoyable. Plus, when I found out some bolts were missing from the product, the customer service team sorted it out quickly and arranged an exchange for the following week. Overall, I was really impressed with how good the service was from this company.


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    Washing machine purchase and installation

    I bought a new washing machine online and decided to get the installation service too. Ordering it was easy and no fuss. The price was good compared to other shops. The delivery team phoned me to say when they'd arrive and actually turned up when they said they would. They were really professional, nice, and got the job done quickly. They took away the old washing machine, set up the new one, got rid of all the packaging, and made sure the new one worked properly. All in all, it was a brilliant service.


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    Recent technology purchase

    As someone who's worked in IT before, I recently bought a new gadget to replace my old faithful one that's been with me for more than ten years. Even though I could have managed the shift on my own, I thought I'd make use of the Technical Support service they provide. I was really impressed by how skilled and friendly the staff were, especially with all the other customers they had to deal with. Everything went smoothly and quickly, and I was really pleased with how things turned out.


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    Furniture

    I bought some furniture from here recently and had a little problem with my order. But, I was really impressed with the brilliant after-sales service I got. A staff member got in touch quickly, fixed the issue, and sorted out next day delivery with no trouble at all. They were so responsive and friendly, which turned what could have been a frustrating situation into a great one. I have to say, I was really impressed with their after-sales service when I needed it.


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    Mattress purchase

    I bought a mattress from this store not long ago and I have to say, I'm really impressed. The website was easy to navigate and I found exactly what I needed. The quality of the mattress is top-notch and the variety of options made it simple for me to pick the right one. The click and collect service was convenient and hassle-free. All in all, I'm really happy with my purchase and will definitely be returning to shop here again.


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    Best friend's makeover appointment

    My mate had a fantastic time getting a makeover at this spot in Reading. The makeup artist, Summer, was really friendly and walked us through each step of the makeover. She didn't try to sell us anything, but we couldn't resist buying loads of stuff because we loved it all. It was such a great experience, plus we learned a lot about makeup and skincare.


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    Online order assistance

    I had a bit of a problem with an online order and reached out to the customer service team for help. I was really impressed with how they guided me through the whole ordering process so smoothly and patiently. The person I spoke to was both friendly and knowledgeable, which made the whole experience stress-free. I couldn't have asked for better service from the company. They really did a great job.


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    Summer dresses purchase

    I bought two summer dresses online the other day, but they didn't fit right even though they were the right size. I was pleased with how fast they arrived and the fact that I didn't have to pay for shipping. I sent the dresses back the same day without any extra cost, and I got my money back within the expected time. Generally, I've had good experiences shopping online from this store.


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    Furniture delivery service

    I recently tried out the furniture delivery service from this company, and I have to say, I was really impressed. Living on an island in the UK can sometimes make deliveries tricky, but JL's service was top-notch. Using the click & collect service at my local Waitrose was so handy, and the twice-weekly delivery service for bigger items on a JL truck made everything really easy.


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    Item Availability Inquiry

    I was so excited for this item to come back in stock, but it felt like I was waiting ages. Thankfully, a really helpful member of staff went out of their way to check for me. They not only arranged for the item to come from a different branch but also made sure to keep me in the loop the whole time. I was really impressed by how dedicated they were to providing great customer service.


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    Eye makeup advice

    I popped into the shop to ask for some advice on eye makeup as I've had a few eye surgeries lately. The lady behind the counter was lovely and really helpful, she knew loads about what kind of makeup would suit me best. She was super friendly and put me at ease when I asked her questions. I'll definitely be going back to her if I need any more assistance.


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    Fine stuff

    I got my order from this shop and it was all good, but they forgot to include one thing in my package. They quickly sorted it out, so it was fine in the end. I really appreciate being able to collect my order from the grocery store, it definitely makes things simpler when nobody is around at home.


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    Faulty coffee machine

    I've been a loyal customer of this shop for a while now because the customer service has always been great. But I recently had a bad experience after buying a faulty coffee machine. It's been three weeks and I still don't have a working appliance. I've tried calling, emailing, and even sending WhatsApp messages to customer service, but I haven't gotten any help. It's really disappointing to feel like my satisfaction as a customer isn't important to them anymore.


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    Big TV delivery

    The delivery was delayed by a bit, but the driver gave us a heads-up. When the TV finally arrived, a chap brought it inside and placed it exactly where we asked. He seemed quite rushed to go, but we persuaded him to unpack the box, demonstrate the stand and controllers, and offer us some advice. After tidying up, he left.


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    New bedstead and sofa

    The team at the store in Milton Keynes are really helpful and friendly! You can always find someone to assist and offer advice, which is great. The bed and furniture department was particularly fantastic - they provided us with some great tips and we left with a new bedstead, sofa, and footstool. Big up to that department for being so awesome!


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    My new headphones purchase

    So, I picked up these cool new headphones from this store, and let me tell you, the whole experience was a bit of a nightmare. When I tried to take them back because they weren't working right, they were so unhelpful. They initially said no, but then changed their minds but told me I had to trek to the other side of town. And when I finally got there, they still wouldn't accept them back. It was so frustrating! And those tech guys? The worst! So rude and useless. Definitely avoiding that store in the future, heading straight to the brand store next time!


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    Fountain pen gift

    I tried to get a fountain pen as a gift, but all the pen shops were closed. The staff at the store were really helpful and helped me pick out a fancy pen that felt good in your hand. It was a bit expensive, but totally worth it to see how happy it made the person receiving it!


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    Table and TV purchase

    The quality of products has really gone downhill in recent years, especially when it comes to furniture and home goods. The furniture choices are either very basic or really outdated. Even though they offer free installation with TV purchases, we couldn't use it because the TV mount wasn't suitable for plasterboard walls that are becoming more common. The table we bought had a big gap in the centre, showing the lack of skill in making it. When we contacted customer service to raise our issues, they just ignored us and didn't take us seriously. The lack of response and the way they dismissed our complaints has left us frustrated and disappointed with the whole experience.


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    Wind-Up Garden Parasol.

    I recently bought a Wind-Up Garden Parasol and when I contacted customer service about a dent in the pole, they claimed it was meant to be there. I decided to visit the store to investigate and none of the other parasols had any dents. It seems like they are selling faulty items and passing them off as part of the design. Needless to say, I won't be making any future purchases from them!


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