Knees Home & Electrical Reviews
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New toaster oven
I was after a toaster oven and managed to find one at this one place. Initially, I felt a bit apprehensive due to some negative reviews I had seen online. Despite that, I decided to go ahead and make the purchase. As it turned out, I accidentally entered the wrong email address during the order, so I didn't receive a confirmation. After giving them a call, they managed to rectify the mistake promptly! They dispatched the toaster oven on the same day, even though it was nearly Easter time. It arrived incredibly fast, and to be honest, I don't understand why some people have negative things to say about them. In my opinion, they are absolutely fantastic!
Electronics and home appliances
Knees Home & Electrical is a good place to buy electronic and home appliances from. This is after I have bought products from the company, used and never had complaints about. Rather, due to how satisfying it is, it has encouraged me to buy products from the company. The first product I bought from the company was washing machine which served and still serving till date. That encouraged me to buy another one which was microwave oven. I didn't have any complaints about this either. That opened the way and I have been buying any necessary electronics or home appliances from Knees Home & Electrical without fear. It's ok buying from the company.
Kitchen appliance
I had actually read some negative reviews before I bought something from this store, but my experience was really great. I was on the hunt for a new kitchen appliance and spotted a brilliant deal on their website. Even though a few reviews had mentioned delivery delays, I thought I'd give it a go anyway. To my amazement, the product turned up in under 4 weeks, well before the anticipated 12-14 week delay. The customer service team kept me informed the whole way, which I found really helpful. All in all, I couldn't have asked for a better or more hassle-free experience.
Table purchase for first flat
I recently bought a table for my new flat from this home and electrical store. I have to say, I was really impressed with the selection they had. But what really impressed me was the amazing customer service from the staff. It felt like dealing with a family-run business that really cares about their customers. They kept me in the loop with updates that were timely and useful, and any problems or exchanges were sorted quickly and without any hassle. Special shout out to Lorraine, the Customer Service Manager, for her fantastic help and support.
Online purchase of a venting hob
So, I found this really awesome venting hob online for a great price at this place. They even gave me a call to check my order and tell me when it would arrive. The delivery was quick and easy, I was really impressed. And it's good to help out local businesses, isn't it?
AEG Induction cooker
I recently purchased an AEG Induction cooker as it was the most budget-friendly choice available. I admit I was a little apprehensive at first because of some negative feedback I had read, but I found Knees to be quite helpful. My cooker arrived in perfect condition after a 10-day wait. I would rate my experience as 4 stars overall, mainly due to the limited information on the website and the basic level of communication via email.
Home appliance
I bought a new home appliance from this shop recently, and I had a good experience overall. The staff were really helpful and knew their stuff, making it easy for me to find the right product. There were lots of different options to pick from, which made it simpler to decide. The checkout was quick and the customer service was great. The only downside was that the prices were a bit higher than other places I had looked at, but I was happy to pay a little more for such good service.
Bosch washing machine purchase
My husband managed to find the washing machine I wanted for £120 less at this store compared to another one. I was a bit concerned about being ripped off after reading some reviews, but Knees Electrical turned out to be a fantastic choice. They even called to confirm the delivery time, which ended up being quicker than I thought. The service was brilliant, the product was well-packaged, and it was the cheapest price around.
Smart TV purchase
I was really pleased with the service I got from this place. They gave me a ring after I placed my order online to make sure the manufacturer had what I wanted, and then they kept me posted on when my delivery would arrive. It came on time as promised, and everything went really smoothly. I'll definitely be going back for more purchases in the future!
AEG cooker purchase
I ordered an AEG cooker online and double-checked it was available by giving them a call. Got a ring as soon as it was ready to collect in Trowbridge. The warehouse staff were really lovely and made picking it up a doddle. Saved a bit of cash compared to other shops. Definitely will be using them again.
Induction hob purchase
39, and my whole family was woken up by the loud banging on the door just after 6am.
Cooker
I'm a Knees Home & Electrical customer and I bought a cooker online. But, after I ordered it, I got a call saying it was out of stock and wouldn't come for at least 6 weeks. I was surprised that they didn't tell me sooner and that the website was wrong. So, I asked for my money back, but they said it would take 5 days, which I think is too long. It's sad to see a company not caring about customers.
Cooker & Kitchen Extractor
So, I got a cooker and a kitchen extractor from this place, yeah? The website said it would arrive in 2-4 weeks, but it actually took over 6 weeks – madness, right? We were fed up with waiting, so we asked for a refund. They sorted it out, which was good. But then we thought we'd give them another shot and ordered the kitchen extractor. And what do you know? The exact same thing happened all over again. Honestly, how are they still running? They didn't even try to make things right after all the bother they caused us. I'm definitely not taking any chances a third time, that's for sure.
SMEG kettle purchase
I recently bought a SMEG kettle from this shop. Sadly, when it arrived, it was scratched and there was no tracking, which was really disappointing. What was worse is that the delivery people just left it on my doorstep without letting me know first. I tried to get in touch with customer service about these problems, but I was really let down by the lack of help I received. As a customer, I felt upset and annoyed by the lack of care and attention. It makes me question how a business like this can even survive.
Washing Machine
I want to share my recent experience as a customer of Knees Home & Electrical, and quite frankly, it was a big let down. The web sales team definitely needs some serious improvements. I ordered items that were listed as 'available to order' with a specified delivery time, only to find out later that they weren't even in stock. I received an email the next day saying the items were out of stock, even though they had already taken my money. It's just not right to mislead customers like that and hide information about stock availability. To make matters worse, when I tried to express my disappointment through email, I got no response at all. It's obvious that there's a real lack of customer service training and understanding when it comes to online shopping at this company.
I wanted to get a good deal on something, but no luck!
Well, I popped into this shop, you know, and they refused to give me the discount they promised. They put the blame on some sort of mistake, but I was really after that special offer! I reckon it's not fair for me to lose out just because of their slip-up. I was pretty upset about it, to be honest, and in the end, I just walked out without buying a single thing.
Dishwasher purchase - damaged item
I bought a dishwasher from this shop not long ago, but it turned up all broken. The delivery was rubbish and the customer service after I complained about the damage was just as bad. They still haven't come to collect the broken dishwasher or give me my money back. All in all, I've had a really bad time dealing with this shop and I'd recommend that others steer clear of buying from them.
Major kitchen appliance
I recently bought a big kitchen appliance from Knees Home & Electrical and, unfortunately, the delivery process was a disaster. I was expecting the delivery to be between 8-11am and I even took a day off work just to make sure I was at home to receive it. The night before, I had to uninstall my old appliance to get it ready for collection. But, to my surprise, the item never turned up. It was only when I called the company to ask a question about the packaging that I was told they couldn't deliver because the van was too small. The lack of communication and professionalism meant I had to throw out perishable items and lost a day's pay that I can't get back. Overall, this whole thing was really frustrating and disappointing.
Warming Draw
I recently got a warming drawer from this store that was on sale for a really good price. However, the whole buying process was a bit weird. After using my credit card to pay, I was sent to a page asking me to enter my card details again, which was a bit strange. I didn't get any confirmation of my purchase, so I rang their customer service. The ringtone sounded odd, like I was calling abroad. When someone eventually picked up, they quickly hung up when they heard me. I had to email them to get confirmation and a delivery date, and was told that the sale price was a mistake. The manager, Ian Vidler, rudely put the phone down on me. Something definitely feels off about this company.
Review with most votes
New toaster oven
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