LuxuriousLook Reviews

: 23
96% Would buy here again

Most relevant positive review

  2024-06-04
Milkshake Shampoo & Condit
I really love my Milkshake shampoo and conditioner! Every time I use them to wash my hair, it fee...Read on
King

Most relevant negative review

  2024-01-24
Next day delivery
I ordered something for next day delivery but it still hasn't turned up, even though it'...Read on
Y. Richardson

Review with most votes

  2020-08-28
MariaNila Shampoo and Conditio
Excellent customer service!! I don’t think I’ve had better. Great products. Quick response to ...Read on
Alex Mitchell

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    Hair product purchase

    I recently bought some hair products from this shop and I have to say, I was pretty impressed with their service. One thing that really stood out to me was the fact that it's a family-run business, which I think gives it a nice personal touch. I also liked that they use environmentally friendly packaging, showing their commitment to sustainability. The delivery was quick too, my order arrived within a day or two through Royal Mail. However, I did have a problem with the pump on the hair serum I bought. But when I contacted customer service via email, Jo was really helpful and quickly sorted it out for me. I was happy with how it was handled. All in all, I would definitely think about coming back as a customer in the future.


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    Moma shampoo overseas purchase

    Oh, I can't believe it! I bought the Moma shampoo for my daughter, who is dealing with acne and using roaccutane. Let me tell you, this shampoo has been a real game-changer for her. Her skin is so dry right now, and this shampoo is super hydrating. The delivery didn't quite go as planned though - the driver left it at a drop off point instead of shipping it overseas like I asked. But when I got in touch with the company, they really pulled out all the stops. They actually hand-delivered it to my preferred delivery service! That's what I call top-notch service. I'm really impressed by how far they went to make sure their customers are happy. Big thanks for the outstanding service!


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    Quick Restocking Order

    I had to quickly order some things I needed to restock on. As I was looking on the website, I saw they were offering a free gift if I spent a certain amount. I applied the code for the offer, but then it asked for another code. Feeling a bit lost, I tried a different code, and sadly, the gift disappeared from my cart. I immediately sent an email to the customer service team to ask about what happened. Surprisingly, I got a really helpful response just 2 minutes later! They explained that only one code could be used at a time and that unfortunately, the gift offer was no longer valid because I used a different code.


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    Hair care products

    My time with LuxuriousLook has been absolutely amazing. I've had a tough time with my hair because of some health problems, but their stuff has really changed everything for me. The products they've got are fantastic, plus their prices are fair and you can even pay in bits through Klarna, which makes it all much more doable. The things I bought were top-notch, they got here quickly, and my hair's never been this great. I'm definitely sticking with LuxuriousLook and I reckon anyone after great hair stuff should check them out.


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    Milkshake Shampoo & Conditioner

    I really love my Milkshake shampoo and conditioner! Every time I use them to wash my hair, it feels like I've just come back from the salon. My hair ends up feeling so smooth, soft, and shiny - it's really fantastic! The packaging was also really nice, and the delivery was super fast. I'll definitely be buying more products from this website again. Thanks a lot! 😊


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    Christmas order arrived with broken conditioner

    My Christmas order came, and I was gutted to see the conditioner had leaked all over my other stuff. I got in touch with Luxurious Look, and they were dead quick to sort it out, sending a replacement straight away. I got the new one today, and they even sent a nice email apologising. Their top-notch service has made me a fan, and I'll definitely be sticking with them in the future.


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    Haircare products and a free gift set

    The customer service at this small business is absolutely fantastic. I recently bought some haircare products and used a code for a free gift set. At the checkout, I was pleasantly surprised when they offered me £5 off if I spent over £50. But, by using this discount, it accidentally removed the £75 gift set I had chosen. Luckily, Jo quickly sorted it out for me, making sure I got both the discount and the gift set. It taught me that only one offer can be used per order, but I'm really thankful for the help from the staff.


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    Hair care products purchase

    I recently bought some hair care products from an online shop and I have to say, I was really impressed. The customer service was fantastic, with the team going out of their way to help me with any questions I had and giving me some great advice on the products I wanted. They really paid attention to detail and made me feel like a valued customer, which made my shopping experience really enjoyable. I would definitely recommend this online store to anyone who wants top-quality products and excellent customer service.


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    Fast delivery, beautifully wrapped

    I was so impressed with how quickly I received my order from LuxuriousLook, especially considering it was right in the middle of the Christmas rush. It arrived on the 28th of December, just a few days after Christmas. The packaging was so lovely, everything was carefully wrapped and presented in a beautiful box, which made the whole experience feel really luxurious. I'm definitely going to be a returning customer and LuxuriousLook is now my go-to for beauty products.


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    Shampoo purchase

    I recently bought some shampoo from this shop and I have to say, the prices were really good! Unfortunately, my delivery had a bit of a problem because of the postal service, but the customer service team was amazing. They sorted out the issue quickly and made sure to keep me in the loop the whole time. I'm really impressed with their service and I will definitely be shopping here again.


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    Excellent customer service

    I was really impressed with the customer service I received at this place. Jo was amazing and really went out of their way to help me promptly and professionally. You could tell this is a family-run business that genuinely cares about their customers and aims to go above and beyond. I'm happy I had such a great experience and I will definitely be coming back again.


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    Hair products

    I recently bought some hair products and I was really pleased with them. But then I had a problem with one of the items. Luckily, Jo from customer service was absolutely fantastic and sorted it out straight away. I'm looking forward to shopping with them again. Thanks a lot.


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    Davines product set

    What fantastic customer service! Honestly, this company really looks after their customers. I bought a set of stuff, but one item came broken. Sarah got back to me super quickly and had already sorted out a replacement, even throwing in some useful product advice. I can't thank them enough for being so speedy and helpful!


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    Hair care products

    I bought some hair care products from an online store recently and I have to say, I was really impressed. The prices were good and I even got an extra discount on top of that. The customer service was amazing, they made me feel like a valued customer and helped me with any questions I had. I'll definitely be shopping there again and won't go anywhere else for my hair care stuff.


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    Davine products

    I had a brilliant time shopping at LuxuriousLook. The customer service I got from Jo was top-notch. She was quick and really helpful when I was ordering my Davine products. I was so grateful for the individualised attention and support I got. It's always a joy to shop at LuxuriousLook because of the excellent customer service they offer.


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    Quick Replacement

    I lost my package because of Royal Mail, but LuxuriousLook was quick to help me track it down and send a replacement. Huge thanks to Jo for her fantastic assistance during this stressful situation. I am so thankful for the top-notch service.


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    Next day delivery

    I ordered something for next day delivery but it still hasn't turned up, even though it's been a few days since I placed the order. I've been speaking to the delivery company, who are saying they haven't got the package. When I contacted the company I bought it from, they said I'll only get my money back if the delivery company admits they lost it. It's annoying going back and forth like this, especially since it's been 5 days since I bought it and I haven't received it yet. I got the same thing from Amazon and it arrived quickly without any problems. If I don't get my refund soon, I'll have to take it up with my bank to sort out the payment.


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    First order, fast delivery

    I recently ordered from this place for the first time and my order arrived really quickly! I placed the order on the 28th of December and it was delivered on the 30th without any additional cost for express shipping. It was a pleasant surprise, especially during the busy Christmas period. They offer a wide range of cool products, so I will definitely be ordering from them again.


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    Quick response and delivery

    I ordered something, but it didn't arrive because the delivery guy made a mistake. However, Jo sorted it out really quickly, and I received my stuff promptly. I'm really impressed with how kind Jo was and how much they care about customer satisfaction. They really go above and beyond to assist. I'm definitely going to continue buying my hair products from this place.


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