NA-KD23 reviews
Featured Reviews
Reviews (23)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.
Non-delivered package
Even though my package didn't arrive, the customer service team provided excellent support. They were quick to respond and came up with helpful solutions to make sure my order was delivered successfully.
Mixed up delivery address
I've just ordered some adorable clothes, but now I've been informed that they're being sent to a pick-up location instead of my house! I really don't fancy trekking to some obscure spot to collect my order. Why wasn't I informed about this sooner? I attempted to cancel the order, but it seems that's not an option. All I want is for my clothes to be delivered directly to my home, not to some mysterious pick-up point that doesn't even show up on Google Maps. Please resolve this issue before I'm forced to go on a wild hunt for my package!
Order processing delay and unresponsive customer service
I bought something online a couple of days back but my order is taking ages to process, which is really winding me up. And now I need to return something too, but there's been no news on that either. I emailed customer service but haven't heard anything back, so now I feel like they're ignoring me and I'm not happy with the lack of communication.
Clothing from the online store
I recently bought some clothes online and was really happy with what I got. The clothes were good quality and fitted me perfectly. The only problem I had was with the delivery service from a particular company. Sadly, the last two parcels I ordered were stolen while they were being delivered by this company, which was really annoying and upsetting. It's a shame to see such nice clothes being wasted because of unreliable delivery companies.
Stunning dress
I have to say, I was really impressed by the customer service at this online store. It's great to finally come across a company that values genuine human interaction! The customer service team was easy to get hold of and they quickly responded to all my questions. It was such a relief to talk to an actual person rather than getting stuck with a chatbot that just gives scripted answers.
Not only was the speed of their responses impressive, but the customer representative, who I think was called Mia, really went the extra mile to help me out. She not only answered my queries but also gave me some really useful extra information, showing a real dedication to making sure I was happy.
All in all, I couldn't be happier with the service I got. The accessibility, quickness, and warmth of the customer care team really stood out to me. It's not often you find such outstanding service in the world of online shopping today, so I'm more than happy to give them a big thumbs up.Disappointing delivery experience
I am really unhappy with the service I received from this company. I placed an order on May 29th and was expecting it to arrive by June 3rd. However, there have been no updates on the status of my shipment so far. The tracking information just says "Electronical shipment data has been provided to the courier". This lack of communication and transparency is not on. I have contacted customer service several times via email but have not heard anything about my order or any apologies for the delay. I even got in touch with the courier myself and they said they never received the parcel from the company. It's just so disappointing and I feel like I've wasted my money. I can't get any clear information on my order or cancel it. This has honestly been the worst online shopping experience I've ever had.
Faulty Item and Unresponsive Customer Service
I bought something online not long ago, and it broke soon after I started wearing it. The quality was seriously bad, way below what I expected. I tried to get in touch with customer service a few times, but got nowhere. Every time I tried to make a claim on their website, I got an error message, stopping me from getting help. And when I tried to chat with them, no one replied for ages, which made me feel like they didn't care about me as a customer.
Off-shoulder dress
I recently purchased an off-shoulder bow detail mini dress from your store, but it doesn't fit me well. I was hoping to exchange it for a smaller size, however, I've learned that you don't accept returns. I bought the dress with a discount code promo and was expecting to use the same discount for the new size, as per your return & refund policy. Despite trying several times, I haven't received a clear answer to my queries and keep getting the same automated response, which is quite frustrating after trying five times.
Positive experience and great customer service
I had a really good experience with the customer service team at the company recently. At first, I had a few problems with getting a refund but when I got in touch with them, they explained what was going on and were kind enough to offer me a discount code as a way of saying sorry. I was really impressed with how they went above and beyond to fix the issue and make sure I was happy in the end.
clothes
I recently bought some clothes and was told that they would assist me in returning them. However, they didn't provide me with the necessary information. It appears that they might be deliberately making it difficult for customers to return items in order to avoid giving refunds. I think that's pretty unfair. I've informed them that they need to email me all the details I require to send back the clothes, otherwise I'll have to make a complaint! Just so you know, my order number is EP0023311957.
Got a shirt which came damaged
I recently ordered something for the first time and was disappointed to receive a shirt with a hole in it - totally unacceptable! Despite being offered a 40% discount as an apology, I wasn't too happy about it. I made a complaint and eventually received a refund, but I still feel that the quality of the products just doesn't match up to the prices they are charging. It seems like they might be inflating the prices initially, only to then offer discounts to make them appear reasonable.
Returned boots refund issue
I returned a pair of boots to this company back in March and they said I'd get a refund. But when I checked my bank account, no money had been refunded. I emailed their customer service team and they told me to contact Klarna for it, even though I didn't use Klarna. The company said they couldn't access my payment info to sort it out. This whole situation has left me really frustrated and confused. I just want my money back, it shouldn't be this complicated since I bought directly from their website. This has been a disappointing experience and has made me reconsider buying from them again in the future.
Poor quality products, bad return policy
I was really let down by the stuff I bought from that shop. It was way too expensive and honestly, pretty shoddy. They didn't last long at all. Plus, when I wanted to return them, it was such a hassle. I had to make sure it got there within a certain timeframe, even though I'd sent it back as soon as I could. It just doesn't seem fair to expect everyone to stick to such rigid rules, especially when delivery times can be so unpredictable.
Customer service experience
I have to say, my first impression of the customer service at this store wasn't great. I didn't feel like they really understood my concerns or were helping me properly, it felt like they were just giving automated responses. It made me doubt the quality of their service and if they took my feedback seriously. But, I was surprised when the store got in touch to apologise for the inconvenience and offered me a discount code for my next purchase as a way of making up for it. This really changed my view on their customer service – it showed me that they do value feedback from customers and are willing to fix things when they go wrong. I feel more comfortable now about shopping with them in the future.
Sizing issues
The sizing is terrible, even after following the size guide the clothes are still too small. I would suggest going down a size, or maybe even two. Also, one of the items I received had a big, noticeable stain on it, which was disappointing because I was really excited about it. I won't bother returning it after reading these reviews, it doesn't seem worth the effort and just sounds like a headache.
Missing item in order
I bought something from this company not long ago. When my order arrived, one of the items I'd paid for wasn't there. I got in touch with customer service straight away, but I still haven't heard back or had the problem sorted. The lack of communication and follow-up has really annoyed me and made me feel let down by the whole shopping process.
Large purchase lost in transit
I'm a regular customer and I had a bit of a nightmare recently - I bought something in a sale and it disappeared on its way to me. I was pretty gutted, but the customer service team were absolute stars. I got in touch and spoke to a guy called Christian. He really listened to me and gave me the choice of getting a refund or having the item sent out again. I couldn't believe how kind and helpful they were - it made a real impact on how I feel about the company.
Clothes and shoes
I bought some really cool clothes and shoes twice, and they arrived really quickly! I was over the moon to receive top-quality items that fit me perfectly. 👍👍👍
Delayed order confirmation and poor customer service
I bought something from this website not long ago, but I haven't got any confirmation email or order number yet. I've tried to contact them through email and social media a few times, but still haven't heard back from them. It's worrying because they took my money without confirming anything, so now I'm not sure if I'll even get the stuff I ordered.
Unresponsive customer service
I'm really let down by how slow the customer service team is getting back to me. When I saw that my order was heading to a pickup point 3 hours away from where I live, I got in touch straight away to ask for the address to be changed. But it's been more than a day now, and still no word. It's just not on, especially with how badly I need this sorted ASAP. I need that address changed fast, and it's so frustrating not hearing anything back.
About NA-KD
Sometimes, you just want some new items of clothing. Maybe you can find the right items at NA-KD. But what quality dresses will this shop provide? How sexy and yet comfortable will their lingerie be? Will their sportswear be suitable for a real workout? How long will their swimwear and shirts last when you wear them a lot? Will their skirts be made of good quality fabrics? Will you have to wait long for the NA-KD delivery service to send the new blouse or top to your home? And what kind of customer service did NA-KD offer when you requested their assistance? Only people who already own some clothes from NAKD can tell you more about this clothing shop. Read their reviews to learn what NA-KD is all about. Their experiences, comments, ratings and opinions can inform you of how things at NA-KD really work and what you and other customers can expect.
About NA-KD
NA-KD is a clothing brand. On their website, they even claim to be one of Europe’s top 20 fastest growing companies. On their website, you can find all sorts of clothing. Their focus is mostly on women’s clothing. There are some dresses, shorts, skirts and tops for a hot summer day at the beach. But on some days you might want to trade regular clothing for some bikini, swimsuit or other swimwear or beachwear. But there is more than just summer clothing. Their collection also contains some jeans, shirts, blouses, jumpsuits and playsuits. For chilly and cold days, there is a selection of jackets, coats, sweaters and other warm clothes. So whether you want a parka, blazer, denim jacket or a bomber jacket, NA-KD can supply you with it. And, of course, they provide a range of shoes that will match the rest of your outfit. Think of sandals, slip-ons, pumps, ankle boots, high heels, sneakers, knee boots and so on. And for sports activities, NA-KD has a selection of sports clothing such including sports bras, sports jackets and track pants.
Services of NAKD
The clothes from Nakd can be ordered via the shop’s website. Just select the trousers or blazer that you want and place an order. The delivery service of NA-KD will send the fake faux jackets directly to your home. There is also an NA-KD customer service to help you when you have a problem of complaint regarding one of their clothing items. According to their website, the people working at NA-KD are the most passionate and talented employees in the industry.
Share experiences or NAKD reviews?
Have you ever ordered a few pieces of clothing from NA-KD? Even if you only bought one single shirt, we would like to hear more about your NA-KD experience. What do you think of the quality of their blouses? How long do those sports shorts last if you wear them every training? And what can you tell us about NA-KD’s delivery service and customer service? Write your own NA-KD review and tell us what your impression of NA-KD and their clothes really is.
Bonus!
📊 How did NA-KD shine for you?
Contact Information
Gamlestadsvägen 4
415 11 Göteborg
Sweden
Categories NA-KD
Online shopping | Fashion Reviews & Experiences
Page Statistics
Seite online seit: 19 July 2018
Letzte aktualisierung: 29 November 2024
Review with most votes
Excellent place for shopping
Great going NA KD . I have always admired your products and services. Denim skirts and mini skirts was collection from you, just fantastic as always I found. Prices are may b... Read onBy: Kristy